This is a hotel that has refused to refund my payment for one nights accommodation as I had to cancel due to COVID virus, despite me having a copy of their transaction confirming I had paid the full amount required. Booking.com was a complete and utter waste of time as they appeared to side more with hotel than myself. I also sent them a copy of the payment confirmation but it seems that wasn’t enough, my advice is steer clear of booking. Com and Zarita hotel.
Fabulous place, very clean and well kept. Excellent breakfast & brilliant value for money. Our flight came in late & the friendly driver Robin was still waiting for us! Exceeded our expectations! Highly recommended....
I made it to the hotel 2 hours later than expected and Sally was kind enough to arrange me a driver from the airport to the hotel. Eventhough I only stayed there for one night, they were so helpful I will come back for sure when passing by Nairobi again.
I thought it was really good value for money, and appreciated that the Receptionist stayed up until we arrived. (Our flight was delayed quite a lot.) I think it would be helpful to have mosquito spray in the entrance hall/reception area because at that stage, guests haven't unpacked their own yet.
Staff were excellent. Will aim to accomodate your needs. Very good establishment with an outdoor garden area as well. Security is assured and drivers are available for hire at a fee. Will be coming back when next in Nairobi.