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Ole Sereni

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Ole Sereni
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1,187 Reviews from our TripAdvisor Community

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Showing 1,105: English reviews
Washington DC
Reviewed September 16, 2015

We stayed in Ole-Sereni for 1 night after flying in from the US and flying out to the Mara the next day. The hotel was large and gorgeous. The staff made us feel welcome although we didn't check into the hotel until past midnight. There is a 24 hour restaurant on site which is super convenient for anyone coming in...

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Thank era63
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am very pleased to learn that your stay was pleasant. We look forward to welcoming you back.

New York City, New York
Reviewed September 14, 2015

It is just a few mms from the airport right next to the Nairobi National Park. If you have a room facing the park, you are able to see animals coming to drink at the waterhole. Which is really nice. Rooms are very comfortable, not too big though but have all the facilities. Great beds and a working AC. Breakfast...

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Thank terrencets
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am very pleased that you enjoyed our services / location apart form the noise pollution. I fully agree with you that we do have issue with noise traveling inside the hotel. I am glad to report that we have taken corrective measures on this as we are in...

Nairobi, Kenya
Reviewed September 13, 2015

I was here with my family for a Sunday buffet. Your menu has a wide variety to choose from.. and I loved the fact that the price includes unlimited supply of fresh (and unique I might add) blends of juice. Every inch of this hotel looks breath taking.. I would surely recommend it to anybody travelling in on business/leisure and...

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Thank Njoki W
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am extremely pleased to learn that your dining experience with us memorable. Ole-Sereni projects true Kenyan hospitality and nothing makes us more happy when its recognized. We look forward to welcoming you back.

Vienna, Austria
Reviewed September 13, 2015

We stayed there on our way to Kilimanjaro. Safe, friendly, prices for Nairobi a little to high (breakfast - excellent! - 35$), 20 minutes from the airport (12-20 $, depends on your negotiation skills), wake up service during our stay 50% efficacy, nice gift shop, pool and wellness area very good, rooms without mosquito-nets (neither windows nor beds).

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Thank Roman H
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I have taken note of your concerns and ensure that your future stays will experience a superior levels of service delivery. We look forward to welcoming you back.

Mumbai (Bombay), India
Reviewed September 12, 2015 via mobile

Spent about 3 nights here in May. Sharing boundaries with the nature reserve and a hop away from the airport on the main road of the city, the hotel has a natural advantage. The mornings are good in particular, breakfast on the terrace gives a feel of the jungle anyway. No complaints with the rooms & bed, the wifi is...

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Thank Esselmumbai
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am pleased to learn that your stay was pleasant apart from the delays in service delivery. Please be assured that your future stays will experience a superior quality of stay. We look forward to welcoming you back.

Johannesburg, South Africa
Reviewed September 7, 2015

I recently visited Nairobi and stayed at the Ole Serene hotel for 2 nights. Overall this is a very good business and tourist class hotel, the hotel is fairly close to Jomo Kenyata and Wilson airports so transport to and from the airport is quick and easy. The hotel is situated next to the Nairobi National Park (NNP)and you have...

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Thank Stephen W
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn that your stay was a pleasant one. We look forward to having you with us soon.

Melbourne, Australia
Reviewed September 4, 2015

It's an unfortunate circumstance that despite trying to choose hotels carefully that give you a positive experience, once in a while you'll end up with a resounding dud. For me, the Ole Sereni was such a dud during our recent overnight transit in Nairobi. Expectations are always low with properties that are selected on the basis of being close to...

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3Thank David_in_Melbourne
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. My profound apologies on the series of inconveniences you faced with us. As assured to you in my previous communication, we are in the process of sorting noise related issues internally & externally. On the quality of room service and response time from Front Desk, we have worked on it and...

New Delhi, India
Reviewed September 4, 2015

We landed late evening & left early morning for Amboseli so we did not really get to enjoy the facilities at the property. It is a modern hotel with a good external security system in place. The breakfast spread was very elaborate & good. The restaurant has an amazing deck facing the national park. The rooms were modern with national...

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Thank Chetan J
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am pleased to read that your stay was pleasant. We look forward to welcoming you back.

bristol
Reviewed September 1, 2015 via mobile

I deliberately choose this hotel. It is close to the airport It is overlooking Nairobi National park. Staff are great, efficient, professional and friendly. They wait on you like you are the only one who matters. Food reasonably priced. Good gym

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Thank kenhart
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am extremely pleased to learn that your stay was pleasant and moreover you received the services you had anticipated for. We look forward to welcoming you back.

Nairobi, Kenya
Reviewed August 31, 2015

Function was for 80 pax for about 3 hours. We asked for special decorations and a high tea for the function. The hotel allowed us to occupy the entrance area fully and exclusively for half an hour - they somehow managed to deal with other guests without difficulty.

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Thank Deepak S
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking to share your positive feedback. I am very pleased that your conference experience was a success. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Price Range: $198 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#15 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Ole Sereni staff and other travelers.
13 questions
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Rotterdam, The Netherlands
Indianapolis, Indiana

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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“best views and accesibility”
 of 5 bubbles Dan_ndambuki, 6 days ago | Read review
“for meals request a table on verandah, its cool can spot animals.”
 of 5 bubbles vanderven2000, 1 week ago | Read review
“Park facing rooms are wonderful with nice view”
 of 5 bubbles pj2mullarkey, 1 week ago | Read review
“get a park facing room you will see a lot of wild”
 of 5 bubbles assefa37, 1 week ago | Read review
“steak house is the best”
 of 5 bubbles SUPERSONICLADY2017, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question