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Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
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Ole - Sereni Hotel, Nairobi
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839 Reviews from our TripAdvisor Community

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There are newer reviews for Ole - Sereni Hotel, Nairobi
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London, United Kingdom
Level Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed January 6, 2014

If you need a hotel that is close to airport, serves excellent food, and you want a view over the national Park, then this is the place for you. The hotel is on the expensive side for Nairobi Hotels, but it has been built to high standards. What can let it down is the level of service, and the price... More 

Helpful?
1 Thank michaelmoulsdale
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. We do apologise for the service delays you experienced and we are addressin this concern right away. We request you to reconsider our services during your future stays as it will be assured of superior levels. We look forward to welcoming you back. More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 2, 2014

I learned about the hotel from friends in the US that stayed there during their honeymoon. From an architectural design perspective, I was impressed since I was born in Kenya and have been to several hotels there, I liked how this was modern with African elements and using green design as compared to other luxury hotels I've been to. I'd... More 

Helpful?
2 Thank MkanaQ
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. My profound apologies on the billing error you faced. I have taken stock of your cocerns with my team and my apologies once agaon in the delayed reponse on the refund. I understand that the refund has been made yesterday (6th Jan). I sincerely hope you will reconsider our services... More 

London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 2, 2014

While visiting Kenya for a family wedding in December ‘13, I decided to stay at Ole Sereni because of location. Set on the edge of Nairobi National Park, this hotel really gives you the feeling like you’re not in Nairobi, yet a short drive takes you into the city centre. Facilities are great including a pool, gym, lounge bar, several... More 

Helpful?
Thank DaljBansal
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. We are pleased that you found our services upto mark. We look forward to welcoming you back and wish you a Brilliant 2014. More 

New Castle, Delaware
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed December 31, 2013

After a day of travelling it was nice to come to the Ole-Sereni upon arriving in Kenya. The hotel is close to the airport with a very attentive staff. The rooms are nicely appointed with roomy bathrooms. Not a great view from the room, however the view from the bar terrace was great. The hotel is adjacent to a game... More 

Helpful?
Thank GigiNYC
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I sincerely thank you for your positive feedback. I am pleased to learn that your stay was a pleasant one. We look forward to welcoming you back. More 

Lilongwe
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed December 30, 2013

I stayed here the night of December 17th with my wife and 3-year old son. We had a good room, good service, and decent food. It was easy to get to from the airport and the construction noise wasn't an issue. In general we had a good experience here. But, when I checked my credit card bill a few days... More 

Helpful?
4 Thank op_malawi
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. I fully agree with your frustration on the double charge on your credit card and we have taken this issue up very sharply with our bank and await their revert. Please allow us to respond as we want this inconvenience to be resolved. We thank you for your patience. More 

Aalsmeer
1 review
4 of 5 stars Reviewed December 26, 2013

On tuesday's and Saturday's they have a special price in the restaurant on the 4th floor which is highly recommendable. The manager also provides with a nice gathering every week or so including drinks and a bite for guests to enjoy and get to know each other.

Helpful?
Thank CRW747
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. We are pleased to hear that your stay was pleasant. We look forward to welcoming you back. More 

Glasgow, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 22, 2013

This hotel is in a great location, right next to the national park. The rooms are basic, but clean and without problems. The restaurants serve good food and it's not too expensive. The only real gripe is with the reception staff who really don't seem to know what they're doing. Both checking in and checking out were painful experiences, with... More 

Helpful?
1 Thank FrenchFriedMustard
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. My profound apologies on the inconvenience you faced at the Reception. I have taken this matter up with the department and we assure you superior level of services during your future visits. I look forward to welcoming you back. More 

Nairobi, Kenya
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed December 20, 2013

These guys almost ruined our anniversary dinner. Despite reserving a table for two (and a baby) earlier that afternoon i was surprised that the hotel did not book accordingly and what I had planned for my wife was not to be. Instead i was told that i called the wrong phone line, the one i used was reserved for Gourmet... More 

Helpful?
2 Thank Kanyada
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. We do sincerely apologise and would like to contact you on it. Please allow us to touch base with you. More 

Newcastle upon Tyne, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed December 20, 2013

I had some reservations about the Ole Sereni after reading some of the reviews – I needn't have worried. We were traveling to Kisumu and needed a place to stay in Nairobi that was convenient to the airport given the seemingly never ending traffic jams in Nairobi during peak hours. The Ole Sereni fitted the bill perfectly. This hotel is... More 

Helpful?
2 Thank toonwanderer
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your constructive feedback. I do sincerely apologise for the hassle you underwent on Breakfast being included in your room rate. I have taken up this matter very sharply with our Front Desk and we assure you that your future visits will be a superior experience on every level. I look forward to... More 

San Clemente, California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 18, 2013

My travel agent booked this hotel for me for an overnight stay before flying out the next day to the Maasai Mara. The hotel was designated as “Medium Class” on my travel documents, so imagine my surprise upon entering this elegant, Western-style hotel close to both the international airport (Jomo Kenyatta) and the local airport (Wilson Aerodrome)! Beautiful reception area—including... More 

Helpful?
Thank Rochelle K
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for taking time to give us your positive review. I am very pleased to learn that your short stay was a pleasant one. We however do apologise on the service delays you faced and we are addressing it right away. We look forward to welcoming you back. More 

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