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Ole Sereni

Mombasa Road, Nairobi 00500, Kenya
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980 Reviews from our TripAdvisor Community

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Showing 908: English reviews
Ballater
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 20, 2014

I loved this hotel. We were not allowed to go out of it because of terrorist activities so one had to be inside all the time, within the complex of the hotel. wonderful rooms, views, staff and food. Safe. (if one can ever be "safe" in Nairobi) I hate this city. Do not go there unless it is your job... More 

Helpful?
1 Thank avrillewis425
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. Although I am glad your stay with us was good, I am equally sad to hear your views about our city. Nairobi has much to offer and the level safety / security is far superior compared to what it used to be years ago. It's a safe destination and we we hope you will... More 

Brisbane, Queensland, Australia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 18, 2014

We stayed here for a night en route to Tanzania.The staff were friendly and helpful and after a VERY long flight that was appreiciated.Check in was easy and the room was quite nice and comfortable.Very nice,big bathroom.Although we faced the the road being built at the front,we had little to no noise and slept really well.The big 5 restaurant offered... More 

Helpful?
Thank Peter G
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn that your stay was comfortable and that you enjoyed our product and services. We look forward to welcoming you back. More 

Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 10, 2014

Very nice hotel. Location is close to the airport. Reception area and restaurants are very nice. The breakfast is very good. The Gym is good and has good equipments. There is a nice pool and they serve hookah in the pool bar ( that was an excellent surprise for me). The rooms are small and noisy. The staff is very... More 

Helpful?
1 Thank Mohamed H
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for positive your feedback. I am pleased to learn that your stay was pleasant apart from the noise pollution which we are in the process of addressing. We look forward to welcoming you back. More 

Sydney, Australia
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 7, 2014

We stayed at the Ole - Sereni in October when we arrived in Africa before heading off on safari. We were recommended by a friend to stay here. The hotel is very convenient when arriving late and flying out the next morning - it is quite close to the airport. It was very comforting to see the security measures this... More 

Helpful?
1 Thank Pearlgirl01
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your positive feedback. I am very pleased to learn that your African adventure started on a great note. We look forward to welcoming you back. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 6, 2014

Rooms - average. Walls are very thin so can hear noise from above and next door. Can also hear noise from the highway construction. Food - breakfast is very good. Other a la carte options are average. Desserts - overpriced!

Helpful?
Thank Ps3456678
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. My apologies on the noise pollution you experienced. We are in the process of installing sound proof windows which should eliminate this complaint. We look forward to welcoming you back. More 

1 review
4 of 5 stars Reviewed December 4, 2014 via mobile

Av stayed here for a night & i jst love the place, ambience & rooms. It was a solo visit jst to unwind & it helped me relax. Friendly staff frm the guards to the reception desk, i'll definitely come back b4 christmas

Helpful?
Thank Carolyne G
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. I must say, this is by far the BEST review especially the way you have described us - AMAZE ALERT!!!! I look forward to welcoming you back for Christmas. See you soon. More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 4, 2014 via mobile

The hotel is adjacent to The National Park. You can see wild life from your room. It's mystical yet so calming. The rooms are a bit small and compact, but comfortable. Staff are friendly and very competent. Wifi works perfectly. Lovely restaurants and nice pool area.

Helpful?
Thank Chantal S
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your positive feedback. I am glad you found our services to your liking. We look forward to welcoming you back. More 

Golden, Colorado
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 3, 2014

Our outfitter, Bushtracks, booked us into a "day room" at Ole-Sereni between the Ol Pejeta Conservancy and our flight back to the US through Brussels. Our Southern Cross driver dropped us off in the early afternoon and picked us up again after 8pm. The hotel is formidable-looking and has entry scanners/agents worthy of a major airport in a besieged country.... More 

Helpful?
Thank Patricia H
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. My sincerest of apologies on the series of inconveniences you faced. Ole-Sereni surely does not stand for these standards. I have taken stock of your concerns / complaints with my team and we are rectifying it right away. May i request you to reconsider our services in your future travels to... More 

Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 1, 2014 via mobile

Stayed here for 4/5 nights through work! This hotel is lovely, kept clean and the staff couldn't be more friendly and accommodating! The food is superb; good all round menus, especially try the Steak house on top floor one of best steaks I have ever had. The view from our room was of the nature park where we could see... More 

Helpful?
Thank panther26
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive review. I am thoroughly delighted to learn that your stay was memorable. We look forward to welcoming you back. More 

Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed December 1, 2014

Hotel is nicely located with a beautiful view and close to the airport. The hotel staff was extremely nice. Nice swimming pool with bar Restaurant service was good and the food was nice Rooms were comfortable

Helpful?
Thank DV V
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your positive reviews. We look forward to welcoming you back. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Price Range: $178 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
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