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Ole Sereni

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Ole Sereni
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1,146 Reviews from our TripAdvisor Community

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Showing 1,066: English reviews
Cabries
Reviewed January 3, 2016

The hotel is very handy for both of Nairobi's Airports and the staff in general are warm and friendly. We spent a night there when first arriving in the country and then again a after travelling to Lake Naivasha and then Lewa. The hotel is light and open - the beds comfortable and other facilities are good. The only downside...

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Helpful?
Thank 2011tigger
Ghulam S, General Manager at Ole Sereni, responded to this review

I appreciate your feedback. Although I am pleased to know that your stay was pleasant, I regret your dining experience was not up-to mark. Please be assured that we will take corrective measures to ensure this is rectified right away. We look forward to welcoming you back.

Abu Dhabi, United Arab Emirates
Reviewed December 29, 2015

We only spent one night here, but enjoyed our short stay. there is building work going on next to the hotel which can get a little noisy, but during the day most people are out exploring, and the work doesnt start till after 0830 so it doesnt affect you too much. nice views in the morning out to the National...

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Helpful?
Thank scotschas
Ghulam S, General Manager at Ole Sereni, responded to this review

I thank you for taking time to share your stay experience. On your comment related to noise pollution, we are in the process of installing double glazed windows across all guest rooms. This exercise should be completed in the next four weeks. I have stock of your other comments and we will ensure you experience a superior product and service...

Nairobi
Reviewed December 27, 2015

I really liked the way you are ushered in from the reception to dining and to their room. The rooms are spacious and the balcony overlooking the Nairobi national park with amazing natural scenery. My recommendation to all ANYTIME.

Review collected in partnership with this hotel
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Helpful?
Thank IrunguMwangi
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for starting off our New Year on a Positive note. We greatly appreciate that your stay was up-to expectation and look forward to welcoming you back.

Reviewed December 26, 2015 via mobile

Twas a very relaxing place, clean room !!!! and food was good too. A mixture of both local and international tourist!!!!. Friendly staff, clean pool. Nice park view !!!!!!!!! A nice Getaway hotel.!!!!!!!! Definitely a place to visit again! !!!!!!! Hope you they keep up the good work. !!!!!!!!

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Helpful?
Thank Hendrickson M
Ghulam S, General Manager at Ole Sereni, responded to this review

I deeply appreciate you taking time to share your feedback. Indeed, we are very pleased that your stay was to your expectations and we wish you many more pleasant stays with us.

Surrey, UK
Reviewed December 26, 2015

Stayed here for a couple of nights. Nice hotel on the edge of a natural reserve with a nice pool area and outside restauraunt. Rooms are quite modern but the windows do not close tightly and are single glazed. If your room is at the front of the hotel like mine was you hear all the traffic on the very...

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Helpful?
Thank Danny115
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your experience. I regret to learn your stay was not up-to mark. We are indeed in the process of addressing the noise issue by installing double glazed windows and also on the erratic water temperature. I can assure you that your future stays will experience a superior product. We look forward to welcoming you back.

Geneva, Switzerland
Reviewed December 23, 2015

Ole sereni is a very comfortable hotel, with a pleasant, friendly atmosphere. The gym facilities are excellent - loads of machines so no waiting time to use them. The spar and pool are very good. On location, the hotel is very close to the airport, so convenient for a late night arrival or for the journey home.

Review collected in partnership with this hotel
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Thank Sarah B
Ghulam S, General Manager at Ole Sereni, responded to this review

I am extremely delighted to read your feedback. Thank you for sharing it. We look forward to welcoming you back.

San Francisco, California
Reviewed December 22, 2015

The best thing about this hotel is its location to the airport. Some of the staff were nice and others seemed bored or clueless. The rooms were an okay size. We had a view of the park, but didn't see anything while we were there for two days. The breakfast is outrageously expensive. Considering it's the only thing available I...

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Helpful?
Thank altruista6
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your experience. I regret to learn that your stay was not up-to mark. We will surely take stock of your comments and ensure they are rectified with outmost urgency. We look forward to welcoming you back with an assurance that you will have a superior quality of experience across all services.

Phoenix, Arizona
Reviewed December 22, 2015

We had this hotel only as a short stay before our return flight home after 11 days on Safari. The location was perfect. It is close enough to the airport and the lounge restaurant area has a fantastic view of the Nairobi National Park. Wildlife viewing right outside the expansive windows. Our room on the other hand, had a street...

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Helpful?
Thank rastawoman123
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your positive feedback. I am glad you found our facility appealing on all aspects and moreover our staff who made your stay a memorable one. We wish you a Brilliant 2016 and look forward to welcoming you back.

Amsterdam, The Netherlands
Reviewed December 21, 2015

Friendly staff from the moment you enter to hotel till the gym, good rooms,location, close to the airport, a nice place to stay. I would like to give a compliment to most of all the staff members for the kind service.

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Helpful?
Thank AkashGanpat
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. I am truly pleased to learn that your stay was a pleasant one. We will surely share your sentiments with the Team and look forward to welcoming you back. Wish you Happy Holidays and a Brilliant 2016.

Bedfordshire, United Kingdom
Reviewed December 19, 2015

After a long and tiring flight it is reassuring and a relief to arrive at the Ole Sereni Hotel. The security screening makes you feel that, inside you are in a safe and secure place where you can relax and recover. We enjoyed the food in the bar before retiring and an excellent breakfast overlooking the Nairobi National Park!

Review collected in partnership with this hotel
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Helpful?
Thank carlagG1724WI
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. Security is of optimum importance to us and we take it extremely seriously. I am glad you found our security systems and procedures reassuring. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Price Range: $177 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Ole Sereni staff and other travelers.
13 questions
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Rotterdam, The Netherlands
Indianapolis, Indiana

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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“It's a high rise and we had a regular room...perfectly fine!”
 of 5 bubbles TheSullys7, 1 week ago | Read review
“The deluxe rooms look over the Nairobi National Park so if you are likely to be in your room through the day it is worth getting this room.”
 of 5 bubbles Panthera2013, 3 weeks ago | Read review
“I recommend a room facing the park. I loved my room. It is worth the upgrade.”
 of 5 bubbles 932debraz, 4 weeks ago | Read review
“Everything was great”
 of 5 bubbles yolandaw149, 4 weeks ago | Read review
“Club deluxe park view”
 of 5 bubbles romeom677, 4 weeks ago | Read review
5 of 5
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