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Ole Sereni

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Ole Sereni
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1,223 Reviews from our TripAdvisor Community

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Showing 1,138: English reviews
Nairobi, Kenya
Reviewed April 21, 2016 via mobile

It's in an amazing location, with the view of Nairobi National Park and it's perfect for a sundowner with friends and loved ones. Problem is the service.The waiters take too lomg to take an order and the food takes too long to arrive.

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Helpful?
Thank Reina K
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. I have taken strong note of your feedback. Service Delivery is of optimum importance to us and when it is not right, nothing else falls in place. We will ensure this is rectified right away and we look forward to welcoming you back.

Lismore, Australia
Reviewed April 20, 2016

We enjoyed our stay here very much. This modern hotel is outside the hustle of Nairobi city centre & close relatively close to the international airport. It also overlooks the Nairobi national game park, allowing occasional views of giraffes, elephants, buffalo, zebra from the various restaurants, bars & some guest rooms. We didn't see lions, however apparently they are in...

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Helpful?
Thank tim4travel88
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am very glad that you enjoyed our services and the one of a kind ambience. We look forward to welcoming you back.

Nairobi, Kenya
Reviewed April 16, 2016

Second time dining at the Ole Sereni Waterhole Bar/Restaurant and all I can say is I'm still seriously underwhelmed. I think for an establishment of that size and rating, the food is quite average. I had a club sandwich for lunch and it wasn't nice at all. The milk shake however was tops! The views and ambience are lovely, the...

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Helpful?
Thank Jashivo
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. We will review the menu offering at Waterhole Bar. We look forward to welcoming you back.

Reviewed April 15, 2016

The place is a getaway without really getting away, you feel like you are in maasai mara with just a five minutes drive from Nairobi CBD, 5 minutes from Jomo kenyatta international Airport. be assured

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Helpful?
Thank David K
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. Ole-Sereni surely offers a slice of Masai Mara. We look forward to welcoming you back.

Nairobi, Kenya
Reviewed April 13, 2016

The hotel has a Gourmet club that has the best rewards ever and value for money. Using one of the accommodation vouchers I was able to sped a weekend at the hotel. the rooms are spacious and clean, the Steak restaurant is one in a million with very friendly attentive professional staff unlike the Waterhole restaurant on the first floor...

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Helpful?
Thank Kristine K
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am very pleased to hear abut your experience at the Eagles Steakhouse. On the same note, we will ensure your future experiences at Waterhole Bar are equally superior. We thank you for becoming a Gourmet Club Member and look forward to giving you memorable experiences.

London, United Kingdom
Reviewed April 11, 2016

I enjoyed my stay here but felt as though I was being over charged for what I got. My room was a "city view" which was essentially a car park and some buildings. The room itself was perfectly adequate but for the price I paid I was expecting something a bit more luxurious. The TV was very basic, and the...

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Helpful?
1Thank aine o
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. We look forward to welcoming you back.

lincoln england
Reviewed April 10, 2016

Stopped here for a night on our way to a safari holiday after a long flight from Heathrow London. Very nice hotel , very clean, a great breakfast and good staff. Will defiantly stay here again when we next visit Nairobi.

Review collected in partnership with this hotel
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1Thank loverofcyprus
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. We look forward to welcoming you back.

Reviewed April 9, 2016 via mobile

This hotel is perfectly situated next to Nairobi state park and is close to the airport. The motorway and new road in front of the hotel cause a terrible Mount of driving noise. Since the walls are very thin, one can hear the unlocking of the neighbouring rooms, the chats of the neighbours and the crying babies all night long....

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Helpful?
Thank Frédéric W
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. My sincere apologies on the noise pollution you faced and also the lapse in service at the Pool. We are in the process of installing double glazed windows which will reduce the noise levels to extreme levels. I can assure you that your future stays with us will be...

London, United Kingdom
Reviewed April 6, 2016

It is a lovely hotel with lost of quaint features, not least the view over the National Park. The staff are super friendly and its proximity to the airport is a real bonus! Only issue is that the rooms are very dated, and basic. But this is something they can work on! The hotel is great.

Review collected in partnership with this hotel
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Thank CJCHAVDA
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. I agree with you on our room interiors and we are in the process of giving them a facelift. I am sure your future visits will see an improved product and we look forward to welcoming you back.

CAIRO
Reviewed April 5, 2016

The hotel is clean and near the airport. The staff are friendly and trying to do their best to satisfy customers. Delicious and clean food with affordable prices. The view is really gr8 and they are offering nice safari trips

Review collected in partnership with this hotel
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Helpful?
Thank karim_vodafone
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your positive feedback. We look forward to having you with us soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Price Range: $221 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#14 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Ole Sereni staff and other travelers.
15 questions
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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are off corridors - try and get one far away from the doors connecting to the main stair way.”
Dom9610, yesterday | Read review
“Ask for a room overlooking the National Park”
stevefI4622GQ, 1 week ago | Read review
“Pick something on the park side of the hotel for a chance to see animals from your balcony.”
matthewastauffer, 2 weeks ago | Read review
“If you are there during day time, a room facing the park is nice, even though few animals seem to come close enough to see.”
Plumesie, 3 weeks ago | Read review
“Try the Masai suite”
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
188sanac, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question