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Ole Sereni

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Ole Sereni
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1,147 Reviews from our TripAdvisor Community

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Showing 1,067: English reviews
Reviewed February 15, 2016 via mobile

Nice hotel with good food, nice clean rooms and very comfortable beds. Located close to the airport which was a plus for us because we spent one night at the end of our stay but it might be abit far out from the city center with Nairobi traffic. Had very very nice views of the Nairobi national park. Good services...

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Helpful?
Thank Nadine M
Ghulam S, General Manager at Ole Sereni, responded to this review

I thank you for sharing your experience with us and look forward to welcoming you back.

Alexandria, Egypt
Reviewed February 14, 2016 via mobile

The hotel is ideally located next to the airport. It also over looks the Nairobi national park and has an infinity pool with a great view. The rooms are very clean and modern. Food was also good. I'd recommend this hotel for anyone coming for a short stay or needs to be next to the airport.

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Helpful?
Thank hanniazanana
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your positive review. It's always rewarding to hear from a satisfied guest and we hope to see you back soon.

Reviewed February 13, 2016 via mobile

This hotel is located on the main road and by world class standards is a moderate hotel with all amenities as required for travellers .The best part about the hotel is the food , being an Indian I still feel I had one of the best Dal Makhni and Tandoori chicken in the restaurant of this hotel .It serves both...

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Helpful?
Thank Biswaroop M
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. I am pleased to know that you enjoyed our Indian cuisine and we hope to have you back with us soon.

Nairobi, Kenya
Reviewed February 11, 2016

Very well located hotel next to the airport. The location around is not very nice, it is the Industrial Area in Mombasa round, but the back of the hotel overlooks the National Park. The brunch on Sunday is great, the sundowners are recommendable and the hamburgers are just stunning.

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Helpful?
Thank Jimenairobito
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. Glad to know you enjoyed our services and especially the Sunday Bruch which we are very proud of and we look forward to welcoming you back.

Calgary, Canada
Reviewed February 10, 2016

Great hotel. Stayed here at the end of trip through a few destinations in southern Kenya. Smooth check-in and clean comfortable rooms. Rooftop pool with a view of the National Park was a huge plus for me. Great food at the restaurant and reasonably priced drinks on the balcony. Everything we could have asked for. Great place and great stay.

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Helpful?
Thank Michael M
Ghulam S, General Manager at Ole Sereni, responded to this review

Very pleased to hear your positive feedback. I am glad your stay was pleasant and hope to see you back soon.

Lakeville, Minnesota
Reviewed February 9, 2016

As first-time visitors in Nairobi, this was a solid hotel for us to stay at. Lots of security so you feel very safe, and they left us a complimentary cake & bottle of wine along with roses and rose petals on the bed as it was our honeymoon! It does have a bit of a business feel to it, but...

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Helpful?
Thank JenniferLSVV
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for choosing our services to celebrate your Special Day. I am very pleased to learn that your stay was a pleasant and we look forward to welcoming you back.

Dubai, United Arab Emirates
Reviewed February 9, 2016 via mobile

I only review here the cafe that has an out door facing the park. The service is too slow. We ordered sparkling water and got still water. Coffee was literally cold. They took it back, heat it and bring it again. Waited for around 20 minutes to be attended by someone to order and the same to pay the bill

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Helpful?
Thank mahmoud s
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. I regret your experience at our outdoor cafe. This goes against our standard service delivery and we will ensure it is addressed right away. May we request you to reconsider our services as your future experiences will be of superior quality.

Phoenix, Arizona
Reviewed February 8, 2016

Enjoyed staying near the national park and the watering hole where African animals frequent. The room was very clean and had English-speaking TV shows. Had a problem with dead batteries in the heat/air conditioning remote, and the maintenance man came immediately to switch out the dead batteries for new ones. Road work is being done outside the hotel, but I...

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Helpful?
Thank LindaCZ3976PH
Ghulam S, General Manager at Ole Sereni, responded to this review

Very pleased to see your positive review. We look forward to welcoming you back.

Boston, Massachusetts
Reviewed February 7, 2016

This hotel is close to the international airport (NBO) making it an ideal starting point for arriving and departing passengers who have no need to visit downtown Nairobi. The hotel also borders Nairobi National park, a very large nature park with an impressive array of wildlife roaming freely. Room size is very good and rooms facing the national park are...

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Helpful?
Thank Steve K
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I am pleased your stay was pleasant apart from the lapses from Housekeeping services. We will ensure this is addressed right away and look forward to welcoming you back.

Lititz, Pennsylvania
Reviewed February 7, 2016 via mobile

Antoni bartender made it a great night for us. Great guy. Good health spa. Clean decent food. Waitstaff needs more training on customer service overall. Antoni gets it though. Shuttles to airport. Decent night life. Good time. We will be back!

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Helpful?
Thank jktarheels
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. We are glad you enjoyed our services. I have taken note of your comment related to Training for Waitstaff and we will ensure this is addressed right away. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Price Range: $177 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Ole Sereni staff and other travelers.
13 questions
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Rotterdam, The Netherlands
Indianapolis, Indiana

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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“It's a high rise and we had a regular room...perfectly fine!”
 of 5 bubbles TheSullys7, 1 week ago | Read review
“The deluxe rooms look over the Nairobi National Park so if you are likely to be in your room through the day it is worth getting this room.”
 of 5 bubbles Panthera2013, 3 weeks ago | Read review
“I recommend a room facing the park. I loved my room. It is worth the upgrade.”
 of 5 bubbles 932debraz, 5 weeks ago | Read review
“Everything was great”
 of 5 bubbles yolandaw149, 5 weeks ago | Read review
“Club deluxe park view”
 of 5 bubbles romeom677, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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