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Ole Sereni

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Ole Sereni
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1,049 Reviews from our TripAdvisor Community

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Showing 971: English reviews
London, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 30, 2015 via mobile

I stay here regularly. Not through choice, the hotel is booked through my company. Whilst the rooms are clean, and generally comfortable, I'm continually left under whelmed by the slow pace of service in the restaurant or coffee shop. Even the simple process of checking out of the hotel seemingly takes forever (that said, they were very helpful last night... More 

Helpful?
1 Thank KCB777
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. We regret the slow service delivery you had experienced. Please be assured that we have take corrective measures to ensure these lapses are not experienced in your future visits. We look forward to welcoming you back. More 

Nairobi, Kenya
Level Contributor
4 reviews
5 of 5 stars Reviewed October 29, 2015

Perfect location for transit guest through JKIA with deluxe rooms facing the Nairobi National park. Meals, Sauna and Gym are of good standard. On a good day you'll spot animals in the park, if lucky rhino especially during dry season.

Helpful?
Thank pi345
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. We look forward to welcoming you back. More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed October 29, 2015

Just had my engagement proposal, thanks to the staff they were amazing. Special thank you to Beth Kiende you’ve helped make this day memorable hope to see you soon guess you know where!. the food was amazing service was excellent.i liked the attention the staff are giving to clients.

Helpful?
Thank Dennis N
Ghulam S, General Manager at Ole Sereni, responded to this review

Congratulations on your engagement and thank you for choosing Ole-Sereni as the venue. We are extremely pleased to see your positive feedback and will surely share your sentiments with Beth - She is one of our Stars. We look forward to welcoming you and your lady. More 

London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 28, 2015

Great Hotel and Staff especially very friendly and efficient. Janet at the Big Five Restaurant was new to the team but she looked liked she had worked for several years with her professional attitude to work. Elijah was happy as always and looked after me during my visit/ And lastly hotel reception makes you feel welcome with there warm smile... More 

Helpful?
3 Thank Makhan S
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn that your stay was pleasant. We will surely share your sentiments with our team members and look forward to welcoming you back. More 

Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 25, 2015 via mobile

Great restaurant with wide menu and a rear view of the only park in town great smile and support from staff members easy access to and for those daily trapped in jam you better relieve your jam stress at the water whole bar for drinks at beatable price ...!!

Helpful?
Thank 409nicholasa
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for your positive feedback. I am very pleased to learn that you had a pleasant experience at our Waterhole. We look forward to welcoming you back. More 

Indialantic, Florida
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 25, 2015

We spent one night at the Ole Sereni at the beginning of our two week safari. We were fairly exhausted when we got their having just traveled 17 hours from New York. We went straight to bed and got up the next morning and went down for the included breakfast buffet. They seated us outside on the deck overlooking miles... More 

Helpful?
Thank Barbara206
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am very pleased to learn that your stay was memorable. You were the lucky few to spot the Lion Pride at our doorstep. We look forward to welcoming you back. More 

West Palm Beach, FL
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 24, 2015

Great Hotel. Much better than the previous hotel I stayed at during my previous visit. Fairly new. I think the staff told me it was around 5 years old. Modern, clean hotel. Not too far from the airport and not too far from the town center. The restaurant is good. The breakfast is good. I wasn't too impressed with the... More 

Helpful?
Thank Dahitman
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn that your stay was pleasant and we look forward to welcoming you back. More 

UK
2 reviews
2 of 5 stars Reviewed October 24, 2015 via mobile

I cannot understand the point of having a 5 star hotel where you cannot get any service, and the waiters cannot seem to understand what red wine is? My guest ordered a sweet red and the waiter produced a fizzy red drink...

Helpful?
Thank coladachic
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret the quality of service you received. I have taken up your comment with my team and we assure you our best during your future visits. We look forward to welcoming you back. More 

Nairobi, Kenya
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 21, 2015

Friendly personnel, they actually call you to confirm your reservation and call to see how your experience was. Rooms tick, food tick, customer service tick, location tick, I only had one negative experience, room service took forever.

Helpful?
Thank Fridah N
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to spare your feedback. I am very pleased that your stay was pleasant apart from in-room dining which will be addressed right away. We look forward to welcoming you back. More 

Norwich, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 19, 2015

The hotel is in an excellent location, we used it for a night and a long day - arriving from Wilson Airport and leaving via Jomo Kenyatta the next evening. Lovely décor throughout. Room over looking the Park was fine and what one would expect. We ate in the terrace bar and in the upstairs Steak House restaurant and used... More 

Helpful?
Thank Andrew B
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to give your extensive positive feedback. I really appreciate it. We will surely share your sentiments with the team. I am very pleased that your stay was pleasant and look forward to welcoming you back. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Price Range: $172 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#12 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
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