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8/27/2017 8/28/2017
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    Ole Sereni

    Mombasa Road, Nairobi 00500, Kenya
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    8/27/2017 8/28/2017
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    $169
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    Traveler (371)
    Room & Suite (120)
    Dining (74)
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    Overview
    • Excellent33%
    • Very good42%
    • Average15%
    • Poor5%
    • Terrible5%
    Travelers talk about
    “game park” (90 reviews)
    “national park” (213 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    4.5 Star Hotel
    All hotel details
    Offers from Ole Sereni
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    Eka Hotel Nairobi
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    Boma Inn Nairobi
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    Rooms
    Aug 27Aug 28
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Write a Review
    Reviews (1,290)
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    There are newer reviews for Ole Sereni
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    271 - 275 of 1,202 reviews

    Reviewed August 12, 2016 via mobile

    Only stayed here overnight at the end of a fabulous safari fortnight. Rooms were great, but arrangements were haphazard and slow. 30 minute check-in and then the rooms were wrong. Took three visits to reception to get sorted. Would not recommend. We didn't get the...More

    Thank helenej66
    Response from Ghulam S, General Manager at Ole SereniResponded August 26, 2016

    Thank you for taking time to share your feedback. I truly regret to learn about your experience at our reception which will be taken up sharply with the team. I assure of of superior levels of service delivery in your future visits and look forward...More

    A TripAdvisor Member
    61
    Reviewed August 12, 2016 via mobile

    Excellent choice as its close to the airport and saves you from the Nairobi traffic. Concierge is superb and Naomi helped arrange everything at Masai Mara also. Take rooms facing the park for a chance to spot some wildlife. Breakfast is really a feast with...More

    Thank A TripAdvisor Member
    Response from Ghulam S, General Manager at Ole SereniResponded August 26, 2016

    Truly delighted to read your positive feedback. We will surely share your sentiments with Naomi and look forward to welcoming you back.

    Reviewed August 12, 2016

    Stayed here for 1 night between an international flight and flight to the Maasai Mara and for a few hours in a day room before our international flight home. Property is beautiful, secure and the side facing the park is very quiet. (The side facing...More

    Thank CanadaAdamCalgary
    Response from Ghulam S, General Manager at Ole SereniResponded August 26, 2016

    Thank you so much for taking time to share your positive feedback. I have taken note of your comment regarding slow check-in and we will address it right away. We look forward to welcoming you back.

    Reviewed August 8, 2016 via mobile

    When it come to serenity this is the place the ambience is just right. My issue though is the New entrance to the hotel,one wrong turn and you will end up on the highway towards langata road like my friends and I did,because there is...More

    Thank Judy M
    Response from Ghulam S, General Manager at Ole SereniResponded August 26, 2016

    Thank you so much for taking time to share your feedback. My sincere apologies on the ordeal you faced in locating our new entrance. Since then we have added more signs for ease of access and going forward, we are adding more illuminated ones as...More

    Reviewed August 8, 2016

    Beautiful property and a great staff. Because of the current construction (August 2016), the road to access the hotel can be difficult to find. At the time of our visit, GPS app\maps had not been updated to reflect the new entrance -- leaving taxi and...More

    Review collected in partnership with this hotel
    Thank patricktmusic
    Response from Ghulam S, General Manager at Ole SereniResponded August 9, 2016

    Thank you so much for taking time to share your positive review. I do apologise on the access road confusion. We are trying our best in placing road signs in all strategic points and we look forward to welcoming you back.

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • $162 - $249 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Spa Hotel in Nairobi
    • #13 Family Hotel in Nairobi
    • #15 Business Hotel in Nairobi
    • #16 Luxury Hotel in Nairobi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 134
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Priceline, Expedia, Cheap Tickets, Orbitz, TripOnline SA, Cancelon, Hotwire and getaroom.com so you can book your Ole Sereni reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Kenya >
    • Nairobi
    • Also Known As
    • Ole - Sereni Hotel, Nairobi Hotel Nairobi
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    Traveler (371)
    Room & Suite (120)
    Dining (74)
    Pool & Beach (11)
    Hotel & Grounds (211)
    Bathroom (15)
    Business Center & Event Rooms (6)
    Nearby
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    .23 miles away
     
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    3.47 miles away
     
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    Nearby Restaurants
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    Nearby Attractions
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    1.81 miles away
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    Ask a question
    Questions & Answers
    Shonna L
    June 24, 2017|
    AnswerShow all 4 answers
    Response from Marcel G | Reviewed this property |
    please check on their Website but as said above already above it is very easy accessible by cab from the Airport some 10 to 15 min drive on the left side of the mainroad into Downtown Nairobi. Have a fine nice trip.
    0
    Votes
    Bill K
    May 29, 2017|
    Answer
    Response from Karl H | Property representative |
    Hi There, Thank you for your query. For a Romantic Dinner, I would suggest our Roof Top restaurant 'Eagles' which is a perfect venue. For further queries, please call my colleague 'Roy' at 0731 436571. We look forward to... More
    1
    Vote
    Larry K
    April 1, 2017|
    AnswerShow all 3 answers
    Response from Karl H | Property representative |
    Hi Larry, Unfortunately for some reason I cannot post our e-mail ID (as per tripadvisor rules). Please visit our website. +254 0732 191000 Please let me know if you need any further info and wish you pleasant travels.
    0
    Votes
    Room Tips
    "Request park view rooms."
    Read review
    "We found the best rooms were facing the Game Park but were also to the left hand side facing the park &..."
    Read review
    "cheaper rooms face highway. Expensive ones the national park"
    Read review
    "Parkside room (indicate at reservation)"
    Read review
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