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Ole Sereni

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Ole Sereni
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1,182 Reviews from our TripAdvisor Community

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Showing 1,101: English reviews
California
Reviewed 1 week ago

i visited the hotel for an overnight and the location is good though it was abit tricky to get the entrance.. the service is good with the good view of the park, one can spot some animals while having breakfast.. food is great too. My only unfortunate incident was when i went to inquire if my driver had come, and...

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Helpful?
3Thank collywa
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am very pleased to learn that your stay way pleasant apart from the non-observant Head Concierge of ours. We will ensure he is counselled for his behaviour and look forward to welcoming you back.

Reviewed 1 week ago via mobile

Ole Sereni..very good service I must say, the quality of the living rooms, the food, entertainment, the national park view etc, very professional. I would wish to book them again should I visit Nairobi again. Also security... you feel at home. Thanks for superb service you have given to me...Baloyi C...South Africa!!!!

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Helpful?
Thank Coster B
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. I am very pleased to learn that your stay was pleasant and we look forward to welcoming you back.

Columbus, Ohio
Reviewed 2 weeks ago

This is a nice hotel that is in between the international and local airports making it great for a stopover. There are also multiple restaurants in the hotel which is great. The staff are helpful and the rooms are basic but nice.

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Helpful?
Thank JaK_travels7
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am pleased to learn that your experience was a pleasant one. We look forward to welcoming you back.

Sheffield, United Kingdom
Reviewed 2 weeks ago

My experience at this hotel is something worth sharing.I was in what they call deluxe room on the higher level where my window was facing the national park and for the animal lovers this the type of room to choose. The restaurant and pool bar are also facing the national park and i enjoyed visiting their fast class spa and...

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Helpful?
Thank insect6
Ghulam S, General Manager at Ole Sereni, responded to this review

I am truly grateful to you for sharing your exceptional feedback. Nothing pleases us more than hearing form a satisfied guest. We look forward to having you back with us soon.

Hamburg, New York
Reviewed 2 weeks ago

Top of the line services without the pretension. The rooms are nice and comfortable, not overly large but sufficient (I stayed four weeks). The hotel personal are friendly and make you feel welcome.I always felt at ease with everyone from the Door men to the cleaning staff, and everyone in between (even Shadrak!). The food is outstanding, breakfast was really...

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Helpful?
Thank falcon6is9
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn that your enjoyed our services throughout and we surely look forward to having you back with us soon.

Mbeya, Tanzania
Reviewed 2 weeks ago

Beautiful hotel with an even more impressive staff. True customer service and attention to detail. This is my first time staying here and will definitely return. This was a hit with my wife! Very close proximity to the airport and waking distance to Nakumatt for shopping.

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Helpful?
Thank Eric B
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to give your positive feedback. I am very pleased to learn about your experience. Serenity is absolutely THE word to describe us. We look forward to welcoming you back.

London, United Kingdom
Reviewed 2 weeks ago via mobile

We popped into Ole Sereni to sit by the pool at sunset, have last night drinks and snacks ('bitings') before a short hop to the airport for a late evening flight. It's a good place to stop for drinks or dinner and be near to check in and not battling Nairobi traffic at the last minute to catch your flight!

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Helpful?
Thank indigo2brown
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. We look forward to having you back with us soon.

Singapore, Singapore
Reviewed 2 weeks ago via mobile

I led a training event here over the past few days. Staff were amazingly attentive. Rooms a little dated but everything you need is there and works. Hannah in particular was just fabulous. Food in hotel consistently good and restaurant on 4th floor had a set menu we availed of last night. The food was excellent. Hotel right next to...

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Helpful?
Thank AdeHall
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your inputs and giving us Full Points. I am truly pleased to learn that your stay was pleasant. We will surely share your sentiments about Hannah. We look forward to having you back with us soon.

La Conversion, Switzerland
Reviewed 2 weeks ago

This was my family's second visit to the Ole Sereni. It is a pity that the Sereni survives alone on its location close to the airport without much competition. It could be a wonderful place. The staff are friendly and the choice of restaurants is fairly good. The location (besides proximity to airport) is also inviting. However it is run...

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Helpful?
Thank Rui M
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am very pleased to learn about your stay. On your comment regarding hotel looking dated, we are in the process of refurbishing guest rooms and some public areas and I am sure your future visits will see the exciting change. We look forward to welcoming you back.

Reviewed 2 weeks ago

Good thinks: The food is very good in all the 3 restaurantes they do have. Amazing common areas The staf if very kind and professional If you are lucky you can even see buffalos, giraffes and so on from the terraces...or even form your room, but don´t expect them to be close, or to be always. Close from the airport...

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Helpful?
Thank guzman b
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. I am very pleased to learn that your stay was pleasant. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Price Range: $199 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#10 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Ole Sereni staff and other travelers.
13 questions
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Rotterdam, The Netherlands
Indianapolis, Indiana

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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“best views and accesibility”
 of 5 bubbles Dan_ndambuki, 2 days ago | Read review
“for meals request a table on verandah, its cool can spot animals.”
 of 5 bubbles vanderven2000, 5 days ago | Read review
“Park facing rooms are wonderful with nice view”
 of 5 bubbles pj2mullarkey, 5 days ago | Read review
“get a park facing room you will see a lot of wild”
 of 5 bubbles assefa37, 1 week ago | Read review
“steak house is the best”
 of 5 bubbles SUPERSONICLADY2017, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question