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About
4.5
#50 of 248 hotels in Nairobi
Location
4.8
Cleanliness
4.9
Service
4.6
Value
4.5
A lovely 3 star hotel located in the heart of Nairobi, in the serene neighborhood of Kileleshwa, approximately 20kms from JKIA and 5kms from the Central Business District. The hotel is conveniently located within close proximity to major shopping malls like Yaya Centre and Junction Mall which are about 5 minutes drive, and about 10 minutes drive to Westlands business district. The area is also known for its night life with enjoyable entertainment spots within the vicinity.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
City View
Languages Spoken
English, Swahili
Location
Kandara Road Near the Kileleshwa Primary and Kileleshwa Police station, Nairobi 00606 Kenya
Swiss-Belinn Nairobi
80 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Swiss-Belinn Nairobi garners laudatory comments for its spotless cleanliness, with guests highlighting the immaculate rooms and crisp bed linen. The hotel's amenities receive acclaim for their comprehensiveness, although a note of absence of A/C has been mentioned.
Its atmosphere is often described as a perfect mix of contemporary style and cozy comfort. Many guests commend the spacious, well-appointed rooms that offer stunning views, while the service at Swiss-Belinn Nairobi is consistently hailed for the staff's warmth and professionalism, ensuring memorable dining and stay experiences.
Atmosphere
Serene
Rooms
Spacious
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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The food was pleasant and healthy, with a decent choice for vegetarians.
All the staff I met were very lovely and helpful.
It feels safe - the gate security is thorough and the area is good.
Nice leafy city view from the bar and the bedrooms.
Comfy bed, spacious room, lovely panoramic view.
Nice 7th floor bar with sports on TV, a great view, nice menu, and friendly staff.
Short walk / Uber to a good supermarket for water, snacks, pharmacy etc.
Suggestions for improvement: If you had watercoolers and glasses by elevators instead of small bottles in rooms, your plastic waste (and expenses) would be reduced.
Mealtimes are not communicated anywhere - perhaps you could tell guests on arrival or leave an information pack in the rooms with this information?
Twice I was given a bedroom with a broken lock. I think you need to do some checks and repairs! This is not reassuring for guests.
Gym was not available any more but is still advertised. I think that's a bit unfair.
You could offer 'please do not disturb' hangers for room doors so housekeeping don't come in when guests are busy.
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After a long flight , being checked in by Lucy was very efficient and relaxing . She's always ready to help and assisted me with alot of requests. The staff here are amazing !!!! Sandra is a star and always willing to go the extra mile to provide the client with best customer experience, she is very genuine and sometimes go out of her way to make sure you have a good time . She assisted me with safari tour, recommended going to carnivore restaurant and more . You can see Grace's smile through her mask and is very positive and makes you feel at home , this hotel has alot of character. Louis is very professional and always attentive to the client and probably should be a comedian too. Restaurant staff Susan and Vivian again always had a smile and ever so friendly. The housekeeping done a great job with cleaning the room and was done at an excellent standard.
The hotel itself is great and is comfortable , the mattress is very nice and I had a wonderful time being here. Would defo recommend and would come again .
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Date of stay: December 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emory Hotel, General Manager at Swiss-Belinn Nairobi
Responded Apr 29, 2022
Dear Marlon, Thank you for the review and recommendation of our boutique hotel in Kileleshwa. It is a beautiful investment that stood through the pangs of the pandemic and still remains strong with unmatched views from our rooftop bar. We pride ourselves in 5 star service despite being a 3.5 star rated hotel and our staff are happy to see your review. Please plan to visit again soon as we are looking forward to seeing you back and extending to you our Service Beyond a Smile. Best Regards, Paul Omache General Manager - Operations
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First of all, the members of the staff were all very friendly and helpful. From the front desk, to the restaurant, to the cleaning staff, anything I needed was immediately handled with ease. The breakfast buffet was great: a large selection of various types of food, plus you can request eggs cooked to order. Different types of coffees, teas, and juices are available, as well as a good number of pastries and fruit. There were always six to eight different hot dishes to choose from that included local food. Even though it was buffet style, the restaurant staff kept coming by the table to check on me and offering to get me something to drink. As to the room, it was very clean. Not only were nice towels available, but this is one of the few hotels around the world that provides nice, thick washcloths, which is much appreciated.
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Date of stay: February 2024
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager SINA, General Manager at Swiss-Belinn Nairobi
Responded Feb 13, 2024
Dear Valued Guest, Thank you very much for fantastic review about your stay with us at Swiss-Belinn Nairobi. We are very happy that you liked our food, services, services and our staff as well. We are looking forward to welcoming you again very soon. Thank you and Best Regards, Mostafa Abdellatief Hotel Manager
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I checked in for my R&R, and from the sales staff (Jackie) to the manager, and staff from the restaurant to the lounge, the team is an encapsulation of hospitality at its top. The food is great, fruits fresh for breakfast, and considerably higher standards of cleanliness and covid preparedness. My room was nice and clean on 6th floor, with water, AC, great internet for video calls and comfortable bed. Only con was the TV missing channels so only option was YouTube. I would stay here again and again, checked out their conference facilities and they are amazing! Also IT staff on hand for all connectivity issues. This is an awesome venue for your work and leisure needs. Highly recommend it.
Thank you Emory team, and for your pursuit of gender diversity, an extra +.
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Date of stay: March 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emory Hotel, General Manager at Swiss-Belinn Nairobi
Responded May 9, 2022
Dear Kevin, Thank you for the review and recommendation of our boutique hotel in Kileleshwa. We are happy to note that our service exceeded your expectations and you loved the food and our service beyond a smile also that you found the rooms cozy, clean and with all the amenities found in a five star hotel. The team on the ground is ecstatic to hear such wonderful feedback and are looking forward to seeing you back again and extending to you our Service Beyond a Smile. Best Regards, Paul Omache General Manager - Operations
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The Mrs. and I took the opportunity to have a night to ourselves away from the kids. The reception was as we expected... Temperature taken and hands sanitized before we were allowed entry. Due to the low numbers, we had no issue with parking.
Hotel was a buzz due to a video shoot that morning. The following morning however was a different story, and showing how hit the hospitality industry is due to COVID-19.
The room was okay. Clean and well maintained. I would recommend you have a menu in the room if you have room delivery. The cable wasn't working. Understandbly so due to costs. However, we would have appreciated notice of this. The night's rest was okay. We would have preferred a harder mattress. Not sure if there is a provision for this.
Breakfast the following morning was delicious. The Mrs loved the freshly squeezed orange juice. We did enjoy our stay-cation Kudos to the team. We shall return. 🙏
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emory Hotel, General Manager at Swiss-Belinn Nairobi
Responded Apr 29, 2022
Dear Antony, Thank you for the review and recommendation of our boutique hotel in Kileleshwa. We pride ourselves in 5 star service despite being a 3.5 star rated hotel and our staff are happy to see your review during your staycation. Our C-19 protocols are top notch as our priority is guest and employee safety. We are glad you loved our food and the spectacular ambience. Room service menus are now available with a 24/7 service team ready to serve you. The cable TV is fully working with a recent upgrade to network capable TVs. Please note that harder mattresses are available on request as we have orthopedic ones that are standardized for most people. We are looking forward to seeing you back and extending to you our Service Beyond a Smile. Best Regards, Paul Omache General Manager - Operations
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The hotel is absolutely comparable with good European standards. The rooms are modern and clean. The service is already very good at the reception and applies to all other areas as well. The food is good, even if the menu is a little limited for longer stays.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emory Hotel, General Manager at Swiss-Belinn Nairobi
Responded Apr 29, 2022
Dear Grundst, Thank you for the review and recommendation of our boutique hotel in Kileleshwa. We pride ourselves in 5 star service despite being a 3.5 star rated hotel and our staff are happy to see your review. We are glad you loved our food and wish to let you know that we are constantly reviewing our offers and the menu is now ideal for long stays. Please book us on your next stay in Nairobi as we are looking forward to seeing you back and extending to you our Service Beyond a Smile. Best Regards, Paul Omache General Manager - Operations
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We stayed in the hotel on our way to Masai Mara .. Everything was good but we had to wait fro our rooms for more than 45 minutes. After travelling for 10 hours, that was exhausting. However they tried to make it up later in terms of services and check out was very smoothly handled
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip:Please reconfirm your booking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emory Hotel, General Manager at Swiss-Belinn Nairobi
Responded Apr 29, 2022
Dear Amod, Thank you for the review and recommendation of our boutique hotel in Kileleshwa. We are constantly improving our products and services with constant reviews of the laid down policies to be customer centric. We are happy to note that the general stay was pleasant despite the rough start. We pride ourselves in 5 star service despite being a 3.5 star rated hotel and our staff are happy to see your review. We are looking forward to seeing you back and extending to you our Service Beyond a Smile. Best Regards, Paul Omache General Manager - Operations
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Can’t fault this hotel at all. Staff were extremely helpful and friendly, the bed was the the most comfortable one I’ve ever slept in and the room was spacious with plenty of storage space and very clean. I stayed for a week and ate in the restaurant and the bar: food was good in general and on the days we had early excursions we were given a packed breakfast to take with us. If I ever go to Nairobi again I would stay here. My only minor complaint is they we left money and postcards which one of the managers promised they would post for us… a month later and they still haven’t arrived so I doubt they were ever sent.
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Date of stay: November 2023Trip type: Traveled on business
Room Tip:There is only a tiny car park out front.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent approximately two weeks at the Swiss-Belinn in Nairobi on business. My colleague and I both experienced warm and friendly service from all levels of staff throughout our stay. It was like a "home away from home". We ate most of our meals there and they were excellent....cooked fresh and very tasty. The beds were comfortable indeed and the rooms always neatly maintained. I would definitely recommend this hotel for anyone staying in Nairobi.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager SINA, General Manager at Swiss-Belinn Nairobi
Responded Feb 29, 2024
Dear Valued Guest, Thank you very much for taking the time to write about your experience with us. We are very glad that you found our beds comfortable and our food fresh and tasty. We are looking forward to welcoming you again. Thank you and best regards Mostafa Abdellatief Hotel Manager
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Our experience at the Swiss Belinn Hotel was nothing short of spectacular. The moment we stepped into the lobby, we were greeted warmly by Faith at the front office who made check-in a breeze. The room was beautifully decorated with modern amenities and offered breathtaking views of the city skyline. The bed was incredibly comfortable, ensuring a restful night's sleep. The hotel's restaurant exceeded our expectations with its delectable cuisine and impeccable service. Overall, our stay was memorable, thanks to the hotel's attention to detail and commitment to guest satisfaction. Highly recommended!
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager SINA, General Manager at Swiss-Belinn Nairobi
Responded Jun 23, 2024
Dear Valued Guest, Thank you very much for reviewing your stay with us. we are looking forward to welcoming you again with us in Swiss-Belinn Nairobi. Best Regards, Mostafa Abdellatief Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Nairobi area.
PRICE RANGE
$74 - $86 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Swiss-belinn Nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
89
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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