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Crowne Plaza Hotel Nairobi

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#19 of 156 Hotels in Nairobi
Certificate of Excellence
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461 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Nairobi
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Showing 430: English reviews
Kendal, UK
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 24, 2012

I stayed here for a week during July 2012 and found the hotel to be average in comparison to other Crowne Plaza Hotels. The service, food and location were ok but not when the room price of $250 is taken into account. Breakfast was not included in my package and was very expensive so I did not take it after... More 

Helpful?
Thank Bruce_Angelika
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Bruce_Angelika, Thank you for staying at the Crowne Plaza Nairobi and taking the time to write a review of your stay here on TripAdvisor. We are happy that you enjoyed your stay and that you found the service friendly and efficient. Your feedback has been noted and will be shared with management and staff. We look forward to your... More 

Beijing, China
1 review
4 of 5 stars Reviewed August 22, 2012

I stayed here (15th,July,2012) just want to be with someone who is important to me , the room NO. 310 . I got a comfortable and big bed , The room is clean. the keycard is always not to use,we change it so many times,but it is ok. the breakfast was excellent but it was awfully expensive , the pizza... More 

Helpful?
Thank angela_youssef
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear angela_youssef, Thank you so much for taking the time to share the experience of your recent stay at Crowne Plaza Nairobi. We are so glad that you enjoyed the comfortable and big bed and that our staff managed to make your stay a good one. Thank you too for recommending our hotel to fellow TripAdvisor travelllers. We look forward... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 19, 2012

I stayed at this hotel for 5 nights on a business trip. My overall experience was good to very good. Taking into consideration security the hotel was very good. Incoming cars are checked quite thoroughly I would say, so do people entering the hotel premises as well as their belongings. Hotel entrance was also equipped with a metal-detector. The overall... More 

Helpful?
Thank Angelos C
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Angelos C , Thank you for taking the time to share the experience of your recent stay at Crowne Plaza Nairobi. We are glad to hear that your overall experience was very good and you found our staff friendly and eager to serve and assist in any way.We are also pleased about your positive comments about safety and security... More 

Tel Aviv, Israel
Level Contributor
114 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed August 16, 2012

Spend one night at the Crown Plaza Nairobi Quick airport pickup - very helpfull driver Nice check in at the Club floor The club room is good but some ameneties like toothbrush are missing poor breakfast at the club lounge

Helpful?
1 Thank Shlbre
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Shibre, Thank you so much for taking the time to share the experience of your recent stay at Crowne plaza Nairobi. We are happy that you enjoyed your stay with us, specifically the service recieved from our shuttle driver and the Club Lounge guest attendant on check in. We are sorry to hear that about your feedback regarding the... More 

Johannesburg, South Africa
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 15, 2012

I've stayed here on multiple business trips this year and have had a great experience everytime. While it is nothing fancy and there are nicer places in Nairobi, the service is very good and the staff are all great. A few other highlights--the restaurant food is very good, the hotel gym is very nice (pretty good size and variety of... More 

Helpful?
Thank patrickdward
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear patrickdward, We are glad to hear that you choose our hotel when in Nairobi and have had a Great experience everytime we host you and we would like to thank you for sharing your experiences on TripAdvisor. We are very pleased to read the detailed comments and the positive aspects of your stay such as the very good service... More 

Kingston, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 31, 2012

Stayed Sep,2011,8 nights side trips for safaris.my room was large for 1 person,,nice 2 resturants plus bar.Its about a 15 to 20 min walk to the center of Nairobi,I felt safe although I made it look as if I new exactly where I was going,,,LOL,,and yes I would stay there again.

Helpful?
Thank cn-trainman
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear cn-trainman , It was pleasing to read your comments about the wonderful stay at Crowne Plaza Nairobi recently and would like to thank you for taking the time to write about your experience here on TripAdvisor. Thank you for recommending our hotel and certainly look forward to welcoming you back in the not too distant future. Best wishes Lorenzo... More 

Shanghai Region, China
Level Contributor
328 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
2 of 5 stars Reviewed July 29, 2012

PRIVACY & SECURITY - On my 2nd night, a male attendant opened my room's door without knocking or ringing the bell. I was terrifed upon hearing the door clicked so I ran and checked. I asked him why he was intruding and he told me he thought I was about to check out. First, if he was supposed to see... More 

Helpful?
Thank wandering_dive_geek
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear wandering_dive_geek , Thank you for your review of you stay with us in July 2012. You have identified some deficiencies that I have addressed without delay and have taken appropriate corrective action to remedy these, as this should have not occured. I have looked further at the issue with the room mini bar billing and the Housekeeping promptness in... More 

Adelaide, Australia
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 16, 2012 via mobile

As far as Nairobi goes, this is one of the best rivalled only by Fairview Hotel. I still don't understand why every hotel in Nairobi is so expensive by world standards but Crowne Plaza is good value by Nairobi standards. Great service, fantastic breakfast and restaurant serves a nice dinner too despite being expectedly overpriced. I've stayed at Crowne twice... More 

Helpful?
Thank Chookmeister69
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Chookmeister69, Thank you for taking the time to write such a complimentary review about your recent stay at Crowne Plaza Nairobi. I greatly appreciate your kind words about your our hotel and in particular comments regarding "Great Service, Fantastic Breakfast and Dinner".Your comments will definately be passed on to the team and will be greatly appreciated by them.I was... More 

Atlanta, Georgia
Level Contributor
94 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed July 14, 2012

I stayed here for work for a week in February. I was placed on the executive floor, thanks to a rate I found online, which was cheaper than the rate my colleagues got. I'm not sure if I timed it right but it was worth it. I had the perks of private buffet breakfast upstairs, cocktail hour with yummy snacks,... More 

Helpful?
1 Thank valerie210
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Valerie210, I was very pleased to read your most complimentary review of your stay at Crowne Plaza Nairobi and would like to thank you for taking the time to share your experience with us on TripAdvisor. I was delighted to know that you enjoyed many of the hotel facilities and services, espescially the Breakfast,snacks and Cocktail hour in our... More 

Suffolk, England
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 13, 2012

We hosted a business breakfast networkin meeting here for senior leadership in Nairobi and this was the perfect venue for it. It had a real feel of a proper business hotel and the food and service were great. We will defitiely be using it in the future.

Helpful?
Thank ironmummy
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Ironmummy, It was pleasing to know that you had a successful networking meeting and found our hotel to be the perfect venue for business and corporate guests. Your comments made it clear how much you enjoyed the food and appreciated the great service. I hope to have the pleasure of welcoming you back to our hotel soon. Best Regards... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $193 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
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