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Crowne Plaza Hotel Nairobi

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#17 of 164 Hotels in Nairobi
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Crowne Plaza Hotel Nairobi
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542 Reviews from our TripAdvisor Community

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Showing 505: English reviews
Bangkok, Thailand
Reviewed October 17, 2013

Stayed recently and found staff extremely helpful and could not do enough for you. Had a late flight and was able to stay in my room til 7pm which was very helpful. Fine dining restraurant extremely good but under utilised, again staff could not do enough for you. Breakfast needs an al a carte menu, buffet was expensive. Rooms very...

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Helpful?
Thank travelgirl10333
Lagos, Nigeria
Reviewed October 15, 2013

This was one of the few Nairobi hotels I really enjoyed staying in. Service was exceptional. Especially after the Westgate affair, though security was tight, it was stifling and guests were still treated courteously during searches. The restaurant staff were really good, though the buffet meals provided weren't always to my liking. The turn down service at night was so...

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1Thank charlesboham
Cape Town
Reviewed October 7, 2013

The main thing that stood out for me in this hotel was the service. Nothing was too much trouble and everyone was efficient and friendly. I was there for 4 nights and not once did I come across a surly member of staff. The rooms were pleasantly furnished and fairly well maintained. I appreciated the desk in the room and...

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Thank Rollingstone2000
Johannesburg, South Africa
Reviewed September 26, 2013

Good service, central location, comfortable, well appointed and maintained, business meeting rooms available, a decent gym and wifi available. What more could a business traveller need? Just avoid a room opposite the building site next door...

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Thank Justin B
Johannesburg, South Africa
Reviewed September 3, 2013

I enjoyed my stay at the Nairobi Crowne Plaza, the food was excellent and the staff were helpful and warm. I would certainly stay there again. Close to the city for your business needs and accessible to most amenities. Very safe and secure.

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1Thank RakeshRickySingh
Nairobi, Kenya
Reviewed September 3, 2013

Crown plaza located on a hill gives one an overview of Nairobi city it is a good hotel especially for business meeting with good conference facilities. It is easy to access with spacious meeting room, from bus stop its 2-3minutes talk way for people using public stransport (Advisable to use cabs at night) . it's 20 minutes drive to the...

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Thank Josephine K
Dubai, United Arab Emirates
Reviewed September 3, 2013

I've stayed at a few CPs in different countries, and I must say that this is one of the better ones. (the one in Yas Island is very good as well). They have extremely comfortable beds at this hotel. I got the usual "this will help you sleep" sachets with the aromatherapy oils and sprays ( I usually sleep without...

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Thank Sanjana S
Mauritius
Reviewed August 26, 2013

The Crowne at UpperHill is relatively new hotel that has been in operation for about 3 years ago. I had a superior room that was very comfortable, well equipped with all amenities one would usually expect. Room service was efficient and friendly. Gym has a wide variety of modern equipment for cardio and there is also a good choice for...

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Thank DnSGlobeTrotters
Tunis, Tunisia
Reviewed August 20, 2013

Crowne plaza a new hotel and even with tight competition; the hotel has quickly gained confidence and build up a renome around Nairobi. The hotel is well situated and during traffic jams you can always find a short-cut, which is not possible for hotels in the city-center. The staff mebers are very friendly and ready to assist whenever you may...

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Thank Youssef A
Atlanta
Reviewed August 6, 2013

A standard business hotel but great when transitioning to and from Wilson airport for safari Flights. Only 5 minutes from the airport, so if you cannot make connections work (Amboseli to Samburu for us) it is a nice stop over. Great service and helpful staff. the only downside is the roads around the hotel that have been under construction for...

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Helpful?
Thank Ruby664
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Hi Ruby664 , Thank you for the wonderful review on TripAdvisor and have passed your feedback on to my Team with regards to the Great Service and helpful staff, good food, Gym and free internet. It is indeed encouraging to receive positive feedback about our staff who always excel in providing our guests with a memorable stay. I am pleased...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $168 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
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Hotel Style:
#9 Romantic Hotel in Nairobi
#10 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travelers.
5 questions
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“New wing upper floors good.”
 of 5 bubbles paulcN6059GS, 2 weeks ago | Read review
“308 good size suite, quiet & comfortable.”
 of 5 bubbles JamesPAB, 3 weeks ago | Read review
“Try rooms in the new wing”
 of 5 bubbles Mimmina1967, 3 weeks ago | Read review
“Smile, be attentive to the staff. Even number club rooms have a better view”
 of 5 bubbles papalorenzo, 4 weeks ago | Read review
“All rooms are good. You have can have two big double beds or one big double bed on higher floors. Family rooms are adjoining.”
 of 5 bubbles netmatharu, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question