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Crowne Plaza Nairobi

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Traveler (187)
Room & Suite (92)
Dining (39)
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Overview
  • Excellent45%
  • Very good40%
  • Average10%
  • Poor3%
  • Terrible2%
Travelers talk about
“upper hill”(32 reviews)
“the club lounge”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
Jul 1Jul 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (693)
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All reviewsbaraka restaurantupper hillthe club loungepillow menubusiness hotelihg memberfitness centerbusiness triproom servicethe hotel is cleanmain restaurantcomfortable roomsairport transfertaxi serviceconference facilitiesspecial thanksbreakfast buffet is
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251 - 255 of 650 reviews
Reviewed May 19, 2016 via mobile

We stayed for a few days using rewards points and they upgraded us to the club floor. Everything has been great albeit a little bit expensive, not surprising tho since the hotel serves mostly non residents. The food has been good and the service has...More

Thank John M
Response from CPNBO_Management, Manager at Crowne Plaza NairobiResponded May 21, 2016

Dear John M, Thank you so much for your great review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to read that you enjoyed your stay with us. A positive guest experience is something our staff takes great...More

Reviewed May 10, 2016 via mobile

The hotel is older but in reasonable condition. Pictures did look a lot nicer than the reality. Staff are very friendly and accommodating. Breakfast was underwhelming with not much variety. Room service menu was okay and food was also "okay" but I found it very...More

Thank Ben G
Response from CPNBO_Management, Manager at Crowne Plaza NairobiResponded May 18, 2016

Dear Ben G, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We hope you choose to stay...More

Reviewed May 10, 2016

I've stayed at 4 other places in Nairobi over the past 2 years and this hotel has the best fitness center, massage, and staff (arranging transport, front desk, etc). And I got a sleep kit with aromatherapy stuff - lovely. Would definitely recommend and would...More

Thank MonaB1980
Response from CPNBO_Management, Manager at Crowne Plaza NairobiResponded May 18, 2016

Dear MonaB1980, Thank you so much for your review of our hotel. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will most definitely share this with the entire team....More

Reviewed May 8, 2016

The hotel is a good place to getaway when one just wants to relax. The staff are so friendly and ready to take care of your every need. I went there one Sunday to relax in the lounge upstairs and I was well taken care...More

Thank Caroline K
Response from CPNBO_Management, Manager at Crowne Plaza NairobiResponded May 18, 2016

Dear Caroline K, Thank you so much for your great review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will with great pleasure share your comments with...More

Reviewed April 27, 2016 via mobile

The hotel has it all. Multiple restaurants, exclusive overall outlook, a great feeling, strong security and great helpful staff. The rooms are spacious and have all comforts. The internet however is not that great. Bathroom was not meeting the price level of the hotel by...More

Thank ZuchtzeVlaigen
Response from CPNBO_Management, Manager at Crowne Plaza NairobiResponded April 30, 2016

Dear Marten Jan H, Thank you so much for your candid review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. I...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$152 - $243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#20 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$152 - $243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#20 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (187)
Room & Suite (92)
Dining (39)
Pool & Beach (6)
Business Center & Event Rooms (9)
Questions & Answers
Ask a question
l7hgw
June 9, 2018|
AnswerShow all 2 answers
Response from MoKad | Reviewed this property |
Isn’t terribly close to the airport, just to be aware
1
Vote
goodkaiya
February 6, 2018|
AnswerShow all 3 answers
Response from aakbarali00 | Property representative |
Hi, we have a reverse osmosis system for all water at the hotel. This purifies all the water. Thank you for your enquiry
1
Vote
mygutierrez7
August 23, 2017|
AnswerShow all 6 answers
Response from danielmbaabu | Property representative |
Yes we do but depends on the time. From 1 am to 5 am, you have to pre-book.Thereafter they will be an extra charge.
1
Vote
Room Tips
"Their new accommodation block are quieter"
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"If you wish to see the city then anywhere above the 5th floor"
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"Ask for a room with a view of the city"
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"The place to be when out of home. Fifth floor, corner room, large with an outside view"
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