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Crowne Plaza Hotel Nairobi

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#17 of 161 Hotels in Nairobi
Certificate of Excellence
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Crowne Plaza Hotel Nairobi
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507 Reviews from our TripAdvisor Community

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Showing 470: English reviews
Toronto, Canada
Reviewed January 3, 2014

I stayed at the Crowne Plaza Hotel in Nairobi for a few weeks after a month and a half of traveling and working around Kenya. As such, I was looking for a comfortable place to unwind, and work on my research. The Crowne Plaza provided everything I needed. I liked the variety of food (Western, Indian, traditional Kenyan etc.) offered,...

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Helpful?
Thank azshiv
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear azshiv , I am pleased that we helped kick off the new year on a good note !! Thanks for your feedback, it's really encouraging to note that you were very comfortable like as in home from home and in particular the variety of food, internet connectivity , 24 hour in dining service, fitness centre and the Alabaster coffee...

Toronto, Canada
Reviewed December 29, 2013

My son and I stayed at this hotel for a few nights at the end of a Kenyan safari. After a week bouncing around on trails and roads, we were looking forward to a comfortable hotel within easy walking distance of the central business district. The Crowne Plaza didn't disappoint... clean room, reasonable quality food, very helpful concierge and other...

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Helpful?
Thank Michael S
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Michael S , Thank you for your feedback, we are very pleased that you appreciated the hotel and the services and in particular our helpful and efficient staff. Thank you for the opportunity of hosting you and look forward to meeting you on your next visit to Kenya. Best Wishes Lorenzo Baleri

London, United Kingdom
Reviewed December 25, 2013

Hotel was nice unfortunately one of the female staff propositioned my husband one night girl with strange eyes and bad attitude her name was Peris apart from that all round it was a good hotel but this girl spoilt it.

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Helpful?
Thank reeny r
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear reeny r, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Brenda J. Case Manager...

Singapore, Singapore
Reviewed December 14, 2013

I stayed here for a week on a business trip along with 4 colleagues. The only highlight of the hotel would be the coffee shop. The rooms or the breakfast are nothing to talk about. Rather, the breakfast was actually bad, one of the key factors why we didnt stay here on our following trip, when we came in with...

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Helpful?
1Thank Talha K
aakbarali00, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Hi, I want to thank you for sharing your experience. Your feedback is extremely important to us and it allows us to continuously improve our product and service. I want to apologize for your experience with our breakfast. We have made considerable changes and improvements to our breakfast menu, since your last stay and would implore you to try us...

TORONTO
Reviewed December 7, 2013 via mobile

I'm here in Nairobi right now to begin a 6 week trip of Africa and we're currently staying at the Crown Plaza Hotel until Monday when I head to the Mask Mara. This is one of the top rated hotel voted by TripAdvisor. This is wonderful and beautiful hotel to stay very modern and clean with very friendly staff.

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Helpful?
1Thank alyd72
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear alyd72 , Thank you for taking the time to share your feedback on Trip Advisor. We are very happy to read your positive comments about our hotel. We appreciate all your feedback, we work very hard to ensure our facilities and services are superior and are happy to see it reflects in our guests experience. We look forward to...

Kensington, Maryland
Reviewed December 2, 2013

We stayed at the Crowne Plaza Nairobi for two nights before our safari and for one night after. The staff was friendly and helpful, and addressed us by name on our return to the hotel. We had two rooms and both were clean, comfortable and well-appointed. Construction near the hotel made getting in and out somewhat of a hassle, but...

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Helpful?
1Thank FrankLJ213
asquared2, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Guest, Thank you for taking the time out to review our property. We appreciate your compliments regarding our team and we really strive hard to make your stay feel warm and hospitable. I will definitely pass on your comments to the mentioned department. I also want to apologize for your delayed check out experience. We are always trying to...

nairobi
Reviewed November 20, 2013

went here with my family for lunch and an afternoon of swimming. the place is clean and the staff are really friendly. Evans at the gym was so helpful and answered all our questions about membership. the food is great and the price is not reasonable. I would love to do this again!

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Helpful?
1Thank Tabitha A
Kuala Lumpur, Malaysia
Reviewed November 6, 2013

This was my first visit to the hotel and the country. From all the international hotels in Nairobi, this is one of the older ones & more known. Situated next to some key embassies like UK , US etc .. Construction is all around , so you cant walk out from the hotel to eat anywhere. Therefore need to take...

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Helpful?
Thank huks1978
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear huks1978, Thank you so much for taking the time to leave us your feedback. I appreciate your compliments regarding our staff very helpful. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We...

Stockholm, Sweden
Reviewed November 4, 2013 via mobile

Came here with a Swedish group to spend our last two days in Kenya. The very best Hotel we have used in Nairobi. The rooms spacious and comfortable beds. A bit out of the city centre but on the right side of the city for transport to airport. Infrastructure around Hotel not completed but not a big problem. Friendly staff...

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Helpful?
Thank bernharddavid
Reviewed November 2, 2013

Visited here in early 2013 for a business trip. The room is very clean and spacious. Have everything you could have asked for in a 4-5 star hotels. The bed is comfy. I do love a thought of providing "This works" for those who have problems sleeping at night. Staff is professional and friendly. Gym is excellent and so is...

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Helpful?
1Thank Oaki T
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Oaki T for your feedback on your stay at Crowne Plaza Nairobi. We love to read that our hotel colleagues make it happen to our guests. I have taken note of your comments and will with great pleasure share with the team. It was a pleasure hosting you and we look forward to hosting you in future. Best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $145 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travelers.
5 questions
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid the left side of the hotel”
 of 5 bubbles c-napoli1, 2 weeks ago | Read review
“Honest opinion we dont like the annex...too bright for us..maybe someone else could love that.”
 of 5 bubbles mambiri, 3 weeks ago | Read review
“Top floor guest rooms give a better view of the surrounding areas...”
 of 5 bubbles georgemB7766BJ, Sep 13, 2016 | Read review
“Room Series - 29 and 24 are quite zones you can choose them”
 of 5 bubbles PumaSri, Sep 12, 2016 | Read review
“I stayed in two separate rooms on two occasions and both were excellent”
 of 5 bubbles 533douglasg, Sep 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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