We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Crowne Plaza Hotel Nairobi

Show Prices
#17 of 156 Hotels in Nairobi
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Hotel Nairobi
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"]},"containerClass":null}
Add Photo Write a Review

474 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Showing 440: English reviews
Johannesburg, South Africa
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 24, 2013

The staff were professional and service exceptional! Well done! How about a outside dedicated smoking area? Cannot say we will stay there again as there are hotels that have the exact same rooms for so much cheaper!

Helpful?
Thank HannelieWright
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear HannelieWright , Thank you very much for your review. I am delighted that we have been able to keep up our standards and very happy to hear that you found our staff to be professional and the service exceptional. We have taken note of your feedback about an outside dedicated smoking area for consideration. Looking forward to welcoming you... More 

Villars-sur-Ollon, Switzerland
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 21, 2013

I stayed here last new year. It was simple and businesslike and lacking in any real character, but was a vast improvement on the dive that was the Hilton in downtown. I stayed here over New Year and regularly walked into town (about 20 minutes) as taxis were not readily available due to the non-central location. This should improve as... More 

Helpful?
1 Thank BSTony
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear BSTony, Thank you for taking the time to share the experience of your recent stay at Crowne Plaza Nairobi here on TripAdvisor. We always strive to ensure our guests complete satisfaction at Crowne Plaza Nairobi, and it is rewarding to learn that it has been achieved on this occasion. We look forward to the opportunity of welcoming you back... More 

Johannesburg, South Africa
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 21, 2013 via mobile

Despite not being in the CBD, this hotel is in a part of Nairobi that is being rapidly developed and is home to many rapid growth companies. Service is exceptional. They've gone out if their way for be on every stay. Restaurant and bar us good. Great to do business at. Rooms are very well equipped, clean and classically modern.

Helpful?
Thank B1ades
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear B1ades , Thank you for the notes and for taking the time to post positive feedback here on TripAdvisor. We are delighted that we met your expectations and that you had an enjoyable stay. I will certainly pass your comments on to my Team with regards to the exceptional service they provided. You would be most welcome to stay... More 

Scotland
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 21, 2013

Just come back from 4 days at the Crowne Plaza in Nairobi and loved it. I'll start with the staff as they deserve the first praise - everyone, from check-in to check-out was friendly, professional and made us feel welcome and valued, especially the 'front of house' staff who were brilliant at organising transport and recommending where and what to... More 

Helpful?
Thank Fiona66
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Fiona66 , Thank you for your positive feedback regarding your recent stay at Crowne Plaza Nairobi. I have shared your kind comments about all our staff friendliness, professional and hospitable, especially the front of house staff. Feedback like yours goes a long way to keep my team motivated to go the extra mile. Thank you too about the positive... More 

London, England, United Kingdom
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed July 8, 2013

I stayed at the Crowne Plaza throughout 2012 and I enjoyed every stay. The hotel is clean and tidy and just out of the way of the city to give you some peace and quite when needed. The staff are friendly and the food is of good quality. My only observation for improvement would be the pool area. It is... More 

Helpful?
Thank Adam N
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Adam N , It was pleasing to know that you enjoyed the experience with us during your various stays at Crowne Plaza Nairobi. It was a pleasure to read your review and to see how much you enjoyed our hotel and appreciated the clean and tidy hotel, friendly staff and good quality food. I am glad to advise that... More 

Singapore, Singapore
Level Contributor
2,655 reviews
208 hotel reviews
common_n_hotel_reviews_1bd8 1,352 helpful votes
4 of 5 stars Reviewed July 5, 2013

Stayed here on a redemption night recently. Location isn't great if you don't have your own transport: you will be at the mercy of the hotel for transport as there really aren't many options. And of course hotel transport isn't cheap. Meals in the hotel are also expensive: so better if you come equipped with an expense account! On the... More 

Helpful?
1 Thank KGB777
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear KGB777, We would like to thank you for taking the time to post a review of your stay at Crowne Plaza Nairobi on TripAdvisor. We are glad to hear that you found the hotel staff to be friendly and the Free Wi-Fi in the hotel to be on the plus side. I am pleased to confirm that enhancement of... More 

Nairobi, Kenya
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 26, 2013

I stayed at the Crowne Plaza for 5 nights and it was a real pleasure from check in to check out - the staff were incredibly courteous and efficient, very friendly and welcoming to me as a solo female traveller I couldn't have felt more at ease. I could not have asked for a better place to stay. The room... More 

Helpful?
1 Thank SDJMP
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear SDJMP, First of all, thank you for staying at Crowne Plaza Nairobi. We do know there are a lot of choices in Nairobi and yet you have chosen to stay with us. Secondly , we would like to thank you for taking the time in writing a review of your stay with us. Your comments are much appreciated. Your... More 

New York City, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 25, 2013

Stayed here for a conference; pleasant staff; average price for hotels in Nairobi; very clean rooms; nice showers; terrible pillows - to their credit, they did offer an alternative promptly on the 2nd day; breakfast buffet is varied enough, although after day 3 I imagine one would be bored of it; expensive dinner buffet not so great despite large selection,... More 

Helpful?
Thank AfroRastaGal
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear AfroRastaGal, It was pleasing to know that you enjoyed your stay at Crowne Plaza Nairobi and thank you for taking the time to write a review. It was a pleasure to read your review and to see how much you appreciated the "pleasant staff", clean and spacious rooms and the fitness centre with tons of equipment to choose from.... More 

London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 25, 2013

Stayed at the Crowne Nairobi for 5 days and I must say it was a very pleasant stay for sure. Services and facilities are great. Rooms are nice and spacious, clean and very well maintained. Great gym with sauna and steam room, accompanied with shaving, shower gel, after shave balms, body sprays and lots of towels. Staff are very friendly,... More 

Helpful?
Thank Kaymax112
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Kaymax112 , Thank you for taking the time to share your feedback of your stay at Crowne Plaza Nairobi here on Tripadvisor. Thank you for recognizing the great services and facilities and that you found the rooms as being spacious ,clean and well maintained. We were glad to hear that you enjoyed our Gym, sauna and steam room and... More 

Nairobi, Kenya
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 24, 2013

The hotel is salient for training. The room are big and well ventilated. Although the access roads are dusty due to ongoing constructions in the area, Crown plaza is close to Nairobi CBD as well as highway that exits to JKIA airport.

Helpful?
Thank Mkulima
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mkulima , Thank you for your feedback on TripAdvisor regarding your recent stay at Crowne Plaza Nairobi. We appreciate the time you have taken to write a review and were pleased to hear that you enjoyed your stay with us and found are rooms to be spacious. I am pleased to advise that the enhancement of all roads in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

225 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (101)
Viewed
Dining (15)
Viewed
Room/Suite (20)
Viewed
View from Room (8)
Viewed
Bathroom (12)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (10)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (124)
Viewed
Room/Suite (37)
Viewed
Bathroom (3)
Viewed
Dining (30)
Viewed
Pool/Beach Area (4)
Viewed
Business Center/Function Rooms (9)
Viewed
Hotel & Grounds (16)
Viewed
Other (25)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Nairobi hotels
2.1 mi away
Villa Rosa Kempinski Nairobi
1.2 mi away
Sarova Stanley
Sarova Stanley
#7 of 156 in Nairobi
4.5 of 5 stars 974 reviews
0.1 mi away
Radisson Blu Hotel, Nairobi Upper Hill
Show Prices
Show Prices
Show Prices
2.1 mi away
The Boma Nairobi
The Boma Nairobi
#5 of 156 in Nairobi
4.5 of 5 stars 548 reviews
0.9 mi away
Nairobi Serena Hotel
Nairobi Serena Hotel
#4 of 156 in Nairobi
4.5 of 5 stars 787 reviews
1.2 mi away
Hilton Nairobi
Hilton Nairobi
#29 of 156 in Nairobi
3.5 of 5 stars 1,066 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $195 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Booking.com, Priceline, Travelocity, IHG, Agoda, HotelTravel.com and Odigeo so you can book your Crowne Plaza Hotel Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay