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Crowne Plaza Hotel Nairobi

CrownePlaza.com$172*
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#23 of 164 Hotels in Nairobi
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Crowne Plaza Hotel Nairobi
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553 Reviews from our TripAdvisor Community

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Showing 516: English reviews
Johannesburg, South Africa
Reviewed November 11, 2014

On a first trip into Kenya I was pleasantly surprised by just how wonderful my stay was at Crowne Plaza. Really soft comfortable huge bed and quality turn down service. Breakfast buffet was great. It is truly well placed - in an up and coming business area. The staff really go above and beyond to really make you feel "Welcome"....

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Helpful?
Thank Kendall_Law
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much Kendall_Law for your fantastic review! It is always lovely when we have returning guests because they enjoy Crowne Plaza Nairobi. I will with great pleasure share your feedback with the entire team. We look forward to your next visit and thank you once again. Best wishes, Ken Musili

Lusaka
Reviewed November 10, 2014

The Crowne Plaza Hotel - Nairobi is a pleasant hotel with a very good business atmosphere. The room I was accommodated in that is 134 was very clean and had all the facilities for good rest after a long business day. The staff were very friendly and helpful. It is within walking distance to my office (Head Office). The food...

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Helpful?
Thank Shipango M
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Shipango, Many thanks for your great comments on Crowne Plaza Nairobi. It was indeed a pleasure hosting you. I will share your comments with the entire team. I look forward to welcoming you back in the near future. Best wishes, Ken Musili.

Modiin
Reviewed November 8, 2014

This is a new hotel, personnel is very helpful and nice and food is very good, with a lot of vegetarian and vegan options. Has a good gym and nice swimming pool for spring/summer time. The best hotel I've been so far in Nairobi, and I was at top 5 stars there I.

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Helpful?
1Thank Avargasil
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Avargasil, Many thanks for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you had a great time with us. I will personally with great pleasure share your feedback with the entire team. I look forward to welcoming you back in future. Best wishes, Ken Musili.

Barcelona, Spain
Reviewed November 5, 2014

This is a calm hotel in an under construction area, suitable for business people. The service is professional, the staff are helpful, everything is clean and the price is competitive. Sometimes the traffic jam could affect this location so plane your trip well.

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Helpful?
Thank Nabilios
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Nabilios for such fantastic feedback on your recent stay at Crowne Plaza Nairobi. At Crowne Plaza Nairobi, we want our guests to feel able to do their best, achieve their goals and be recognised for their success. I will personally share this great feedback with the entire team. I look forward to welcoming you back in future. Best...

Reviewed October 31, 2014 via mobile

Great service all round although it can get a little tight at the parking for those driving in. Sikia restaurant makes for memorable dining. The health club is modern and well equipped (Jason and Douglas are great trainers). The therapy section of the health club is of equally of impressive standards (Zippy is a wonderful and professional therapist).

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Helpful?
Thank Jerry S
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Jerry S, Thank you for your great comments on your recent stay at Crowne Plaza Nairobi. I will personally share this with the entire team. I look forward to welcoming you back in future. Best wishes, Ken Musili.

Nairobi, Kenya
Reviewed October 28, 2014

This hotel is one of the many hotels under the IHG (Intercontinental Hotels Group). It is located in one of the business hubs of Nairobi the Upper hill area. Crowne Plaza is a five star hotel and is a home away from home for the corporate or leisure traveler alike. The building that houses the hotel is ultra modern and...

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Helpful?
Thank A S
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear AS Thank you for your positive remarks, I will personally give feedback to my entire team, we certainly look forward to your return to Kenya and our Hotel. Kind Regards Allan Clingham

Vancouver, Canada
Reviewed October 26, 2014

The rooms are spotlessly clean and offer plenty of workroom for the business traveler. The hotel location is away from major traffic noise, and the rooms are absloutely quiet. But what really stood out in my visit was the attentiveness of the staff - from Ian the doorman, to the concierge lounge manager, to the lobby personnel - everyone went...

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1Thank rusty b
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Rusty b Thank you for the great review I will certainly pass the comments on to my entire Team, we look forward to you return to our Hotel Kind Regards Allan Clingham

Brownsville, Texas
Reviewed October 19, 2014

Having special dietary needs it is usually hard to live on the road ... The Crowne Plaza in Nairobi with their dedicated and caring staff makes time spent there a great experience! The F&B manager monitors bookings and keeps track who is coming, goes the extra mile to purchase items that are usually not stocked and his staff uses them...

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Helpful?
Thank KaiUWulff
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear KaiUwulff Thank you for the positive feedback from your last trip, I have personally acknowledge my F&B Manager for his outstanding level of service as well as my entire hotel team, we are certainly looking forward to you return visit to our hotel. Kind Regards Allan Clingham

Reviewed October 18, 2014

This is my second stay a this hotel and this time around i was disappointed. First the parking was a nightmare; i wanted to park in the basement but was advised that basement parking is for staff only! I had to park outside and get rained on! The guy was rude! Second, the bar closed at 11pm and they refused...

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Helpful?
Thank Jaylen Y
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Jaylen Y Firstly let me please apologies for the unexceptionable behavior of my staff, I have personally addressed the issues and you can be assured that corrective action resulting in training has taken place, I certainly hope that we can welcome you back soon. Kind Regards Allan Clingham

Washington, D.C.
Reviewed October 15, 2014

Having stayed at this location four times over the past two years, it has been interesting watching its character grow. The guest rooms are nice, sizeable, includes free wifi (I think - with status I get it regardless), very nice bathrooms, and plenty of work space (I'm always there on business). The expansive dinner buffet has something for everyone, though...

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Helpful?
1Thank rmc1971
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear rmc1971 Thank you for the positive feedback , will certainly pass the comments onto the team and look forward to your return. Kind Regards Allan Clingham

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $148 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#13 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#23 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travelers.
8 questions
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Insist on rooms on the 5th - 8th floors with the view of the city. The lower floors have no views at all.”
539pauln, 1 week ago | Read review
“New wing upper floors good.”
paulcN6059GS, Mar 9, 2017 | Read review
“308 good size suite, quiet & comfortable.”
JamesPAB, Mar 1, 2017 | Read review
“Try rooms in the new wing”
Mimmina1967, Feb 25, 2017 | Read review
“Smile, be attentive to the staff. Even number club rooms have a better view”
papalorenzo, Feb 18, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
CrownePlaza.com
$172* /night
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Priceline$199
Hotels.com$181
Travelocity$181
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*Disclaimer
Prices are for 1 room, 2 adults
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