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Crowne Plaza Hotel Nairobi

#18 of 156 Hotels in Nairobi
Certificate of Excellence
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448 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Nairobi
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Showing 417: English reviews
Scotland
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 21, 2013

Just come back from 4 days at the Crowne Plaza in Nairobi and loved it. I'll start with the staff as they deserve the first praise - everyone, from check-in to check-out was friendly, professional and made us feel welcome and valued, especially the 'front of house' staff who were brilliant at organising transport and recommending where and what to... More 

Helpful?
Thank Fiona66
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Fiona66 , Thank you for your positive feedback regarding your recent stay at Crowne Plaza Nairobi. I have shared your kind comments about all our staff friendliness, professional and hospitable, especially the front of house staff. Feedback like yours goes a long way to keep my team motivated to go the extra mile. Thank you too about the positive... More 

London, England, United Kingdom
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 8, 2013

I stayed at the Crowne Plaza throughout 2012 and I enjoyed every stay. The hotel is clean and tidy and just out of the way of the city to give you some peace and quite when needed. The staff are friendly and the food is of good quality. My only observation for improvement would be the pool area. It is... More 

Helpful?
Thank Adam N
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Adam N , It was pleasing to know that you enjoyed the experience with us during your various stays at Crowne Plaza Nairobi. It was a pleasure to read your review and to see how much you enjoyed our hotel and appreciated the clean and tidy hotel, friendly staff and good quality food. I am glad to advise that... More 

Singapore, Singapore
Level Contributor
2,546 reviews
205 hotel reviews
common_n_hotel_reviews_1bd8 1,331 helpful votes
4 of 5 stars Reviewed July 5, 2013

Stayed here on a redemption night recently. Location isn't great if you don't have your own transport: you will be at the mercy of the hotel for transport as there really aren't many options. And of course hotel transport isn't cheap. Meals in the hotel are also expensive: so better if you come equipped with an expense account! On the... More 

Helpful?
1 Thank KGB777
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear KGB777, We would like to thank you for taking the time to post a review of your stay at Crowne Plaza Nairobi on TripAdvisor. We are glad to hear that you found the hotel staff to be friendly and the Free Wi-Fi in the hotel to be on the plus side. I am pleased to confirm that enhancement of... More 

Nairobi, Kenya
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 26, 2013

I stayed at the Crowne Plaza for 5 nights and it was a real pleasure from check in to check out - the staff were incredibly courteous and efficient, very friendly and welcoming to me as a solo female traveller I couldn't have felt more at ease. I could not have asked for a better place to stay. The room... More 

Helpful?
1 Thank SDJMP
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear SDJMP, First of all, thank you for staying at Crowne Plaza Nairobi. We do know there are a lot of choices in Nairobi and yet you have chosen to stay with us. Secondly , we would like to thank you for taking the time in writing a review of your stay with us. Your comments are much appreciated. Your... More 

New York City, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 25, 2013

Stayed here for a conference; pleasant staff; average price for hotels in Nairobi; very clean rooms; nice showers; terrible pillows - to their credit, they did offer an alternative promptly on the 2nd day; breakfast buffet is varied enough, although after day 3 I imagine one would be bored of it; expensive dinner buffet not so great despite large selection,... More 

Helpful?
Thank AfroRastaGal
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear AfroRastaGal, It was pleasing to know that you enjoyed your stay at Crowne Plaza Nairobi and thank you for taking the time to write a review. It was a pleasure to read your review and to see how much you appreciated the "pleasant staff", clean and spacious rooms and the fitness centre with tons of equipment to choose from.... More 

London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 25, 2013

Stayed at the Crowne Nairobi for 5 days and I must say it was a very pleasant stay for sure. Services and facilities are great. Rooms are nice and spacious, clean and very well maintained. Great gym with sauna and steam room, accompanied with shaving, shower gel, after shave balms, body sprays and lots of towels. Staff are very friendly,... More 

Helpful?
Thank Kaymax112
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Kaymax112 , Thank you for taking the time to share your feedback of your stay at Crowne Plaza Nairobi here on Tripadvisor. Thank you for recognizing the great services and facilities and that you found the rooms as being spacious ,clean and well maintained. We were glad to hear that you enjoyed our Gym, sauna and steam room and... More 

Nairobi, Kenya
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 24, 2013

The hotel is salient for training. The room are big and well ventilated. Although the access roads are dusty due to ongoing constructions in the area, Crown plaza is close to Nairobi CBD as well as highway that exits to JKIA airport.

Helpful?
Thank Mkulima
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mkulima , Thank you for your feedback on TripAdvisor regarding your recent stay at Crowne Plaza Nairobi. We appreciate the time you have taken to write a review and were pleased to hear that you enjoyed your stay with us and found are rooms to be spacious. I am pleased to advise that the enhancement of all roads in... More 

San Luis Potosi, Mexico
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 5, 2013

I loved the hotel. it clearly is a good hotel for business stays. I enjoyed the last night there , in Nairobi, after 2 weeks of travelling around. very comfortable , I loved the room, the room-service, the food - good kitchen, I really enjoyed my last night there. (luckily the gift shop was closed that night (despite of higher... More 

Helpful?
Thank TanjaB373
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear TanjaB373 , It is very pleasing to know that you were satisfied with your stay at Crowne Plaza Nairobi and thank you for taking the time to recommend us on TripAdvisor. We are delighted to know that you enjoyed the comfortable rooms, room service and the good food. Your kind comments will surely be shared with the rest of... More 

Winchester, Virginia
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 4, 2013

We stayed here for 1 night before our safari. By error, I only reserved room for one person, but when we checked in they upgraded us to a king bed for no extra charge. They let us borrow a electrical converter for free. The only negative is the buffet breakfast was about $35 per person. We ordered room service instead... More 

Helpful?
Thank Doug M
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Doug M , Greetings from Crowne Plaza Nairobi !! It was a pleasure having you stay with us during your recent visit to Nairobi. The Team was happy to read your your kind words of appreciation and we thank you for sharing such complimentary feedback. It has always been our utmost focus to provide our guests with personalized service... More 

Green Bay, Wisconsin
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed May 30, 2013

The Crowne Plaza is very new. As is typical Kenyan construction, it is already starting to show it's age, however. The rooms and bathrooms are VERY nice! Warning: Checking Out (and in) may take a long time (30 minutes plus), so plan some extra time on checkout...it depends on how well the Front Desk Staff that are serving you know... More 

Helpful?
Thank atpcliff
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear atpcliff , Thank you for taking the time of writing a comprehensive review of your stay at Crowne Plaza Nairobi and Nairobi here on TripAdvisor and we hope you enjoyed the overall stay in Kenya. We appreciate all your feedback and we accept all constructive comments as it helps us improve on offering the ultimate great guest experience. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $192 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
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