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Crowne Plaza Hotel Nairobi

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#19 of 156 Hotels in Nairobi
Certificate of Excellence
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Crowne Plaza Hotel Nairobi
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461 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Nairobi
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Showing 430: English reviews
Bengaluru (Bangalore), India
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed June 6, 2016

Stayed at CP Nairobi for 4 nights - was in town for business. Fantastic place to stay. It is convenient for both business and also to wind down. Rooms are extremely well furnished, service is excellent. Breakfast choices are good but can do with some more varieties. Internet speed is bad. Overall a great choice of hotel.

Helpful?
Thank VijayRaghunathan
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear VijayRaghunathan, Many thanks for your great review of our hotel. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will definitely share your comments with the entire team. We hope you will visit us again at Crowne Plaza Nairobi. Best wishes, Kennedy M. Rooms... More 

Rockwood, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 4, 2016

I last stayed in the Crowne Plaza a number of years ago. It was excellent then and is still excellent today. Arranged for pick up from NBO airport and delivery next morning. Driver was waiting for me on arrival. Staff very friendly and efficient. Will stay there again next time

Helpful?
Thank QuentinWJ
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear QuentinWJ, Thank you so much for your fantastic review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will with great pleasure share your comments with the entire team. We hope you will visit us again very soon. Best wishes,... More 

Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 3, 2016

Good quality hotel which I personally like. Stayed for the fifth time. Not too fancy and comfort room and bed. Clean facility. Little sad for the weak shower. Competition between the new Radisson Blu which opened last year located across the street. Hospitality has improved and I though the Wifi got more comfort connection. Will treat you nice if you... More 

Helpful?
1 Thank T012933
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear T012933, Thank you so much for your great review of our hotel. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will definitely share your comments with the entire team. We hope you will visit us again at Crowne Plaza Nairobi. Best wishes, Kennedy... More 

1 review
5 of 5 stars Reviewed May 27, 2016

Extremely good hotel. I had organized a birthday party surprise for my partner, and the team was absolutely fantastic. They have helped me arrange everything and the event was great. Special thanks for the staff at Sikia fine dinning resturant. They understand customer's needs. Full professional approach and golden heart. I will definitely recommend this hotel to everyone.We received great... More 

Helpful?
Thank Einstein N
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Einstein N, Many thanks for your great review of Crowne Plaza Nairobi. I am pleased to read that you had a great birthday dinner at our Fine Dining Restaurant , Sikia. It's something our staff takes great pride in, so we value your feedback. We appreciate your mentioning of David, will definitely share your comments with the entire team. We hope... More 

UK
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 27, 2016

Arrived early after a long overnight flight. The reception was friendly, helpful and welcoming. Early check in was no problem and I felt at ease straightaway. Comfortable rooms, good service in the Lobby and restaurant. Fast free wifi as well. I was very happy with the standard of everything here.

Helpful?
Thank Charlie S
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Charlie S, Many thanks for your fantastic review of our hotel. I am pleased to read that you enjoyed your stay with us. At Crowne Plaza Nairobi we want our guests to feel able to do their best and achieve their goals. It's something our staff takes great pride in, so we value your feedback. I will definitely share your comments... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2016 via mobile

I was at this hotel about two weeks ago for a Business Lunch.To say I was impressed is an understatement! From warm reception to lofty carpet leading to a quite room upstairs where we settled to have our meeting..everything was organised and to the point. We had great starters and a perfect meal.The ambience was ideal for our kind of... More 

Helpful?
Thank Patrick A
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Patrick A, Thank you so much for your candid review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will share these comments with the entire team. We hope you host you again in the not so distant future. Best wishes,... More 

Cape Town, South Africa
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 24, 2016 via mobile

The hotel staff is very helpful and friendly. The rooms are clean and comfortable. The hotel is security conscious and makes you feel safe. The food is good. The collection at the airport was a smooth transition.The drivers are extremely friendly. I will definitely stay at this hotel again and will recommend this hotel to my friends.

Helpful?
Thank ZAS007
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear ZAS007, Thank you so much for your fantastic review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope that we will have another opportunity to host you in the future. Best wishes, Kennedy M. Rooms Division Manager. More 

Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed May 19, 2016 via mobile

Great. Very friendly and well priced hotel in Nairobi. The bedroom is large and everything is clean well managed and the restaurants and bars are well equipped with excellent service. From the moment you arrive you are treated as a VIP and the manager is hands on. Well done. Will return soon. Keep it up.

Helpful?
Thank T1013KGdavidk
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear T1013KGdavidk, Thank you so much for your fantastic review of our hotel. I am pleased to that you enjoyed your short stay with us. It's something our staff takes great pride in, so we value your feedback. I will definitely share your comments with the entire team. We hope you will visit us again in the not so distant future. Best... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 19, 2016 via mobile

We stayed for a few days using rewards points and they upgraded us to the club floor. Everything has been great albeit a little bit expensive, not surprising tho since the hotel serves mostly non residents. The food has been good and the service has been good too. The only other bad thing has been transportation being about 5kms from... More 

Helpful?
Thank John M
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear John M, Thank you so much for your great review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to read that you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again at... More 

Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 10, 2016 via mobile

The hotel is older but in reasonable condition. Pictures did look a lot nicer than the reality. Staff are very friendly and accommodating. Breakfast was underwhelming with not much variety. Room service menu was okay and food was also "okay" but I found it very expensive. The Alabaster coffee shop had little to no pastry selection most of the time.... More 

Helpful?
Thank Ben G
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Ben G, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We hope you choose to stay with us again, so we can show you our true level of service. Best wishes,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $190 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
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