We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Crowne Plaza Hotel Nairobi

Show Prices
#22 of 161 Hotels in Nairobi
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Crowne Plaza Hotel Nairobi
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

549 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Showing 512: English reviews
Washington, United States
Reviewed February 18, 2017 via mobile

Rooms are spacious and well appointed. The staff is very friendly and helpful. On site restaurants are quite nice. The hotel is probably a bit too expensive for what you get, but if you want to stay on Upper Hill it is not a bad choice.

 Report
Helpful?
Thank Ari R
Management response:

Dear Ari R, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

Encinitas
Reviewed February 18, 2017

I just finished a week's stay at the Crown Plaza and it was fantastic. It is a great value for the money. Every moment of my stay was outstanding. For business travel, the hotel's central location makes it very accessible to all of Nairobi- a real plus given Nairobi's congested traffic. The room was really well designed and comfortable. Staff...

 Report
Helpful?
Thank KarenHEncinitas
Management response:

Dear KarenHEncinitas, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

Nakuru, Kenya
Reviewed February 16, 2017

Crowne Plaza Hotel in Nairobi is one of the best hotel to stay in. Very very clean, very friendly staff and very pleasant. It has one of the best breakfasts, lunches and dinners. Their Fine Dine restaurant is an exprience and half. Food very tasty and served in the sliver plates. Over all view very comfortable and beautiful.

 Report
Helpful?
Thank netmatharu
Management response:

Dear Netmatharu, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Nairobi

Lagos, Nigeria
Reviewed February 15, 2017

Very good food/choices at the restaurant...with very pleasant & friendly staff at the restaurant. Of particular note, with my experience, was Carol Sang, who was very attentive & friendly yet very professional & respectful; the kind of staff anyone would like to keep.

 Report
Helpful?
Thank Durajay
Management response:

Dear Durajay, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

northville, MI
Reviewed February 9, 2017

We stayed here for 2 nights coming and going from our Kenyan Safari. The place is just beautiful, with all the amenities you could need. Great bars, great staff, good food. Security was tight, which made us feel safe. Everyone we were in contact with was friendly and accommodating. Will stay here again!

 Report
Helpful?
Thank winsumwzl
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Winsumwzl, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

Johannesburg, South Africa
Reviewed February 5, 2017

Stayed at hotel for business. Its a nice hotel and rooms are adequately appointed. Wifi /Internet works well. Only trouble is service is so slow and often incorrect especially in the restaurants and bar. Main bar also shuts too early so if you are coming back it is difficult to get a drink through room service. Check out takes forever...

 Report
Helpful?
1Thank GOBinSA
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear GOBinSA, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

London, United Kingdom
Reviewed February 3, 2017

Like most Nairobi hotels, the highlight is the staff, who are attentive, courteous and friendly. I guess my greatest memory, however, is that there was nothing actual memorable and there was nothing wrong. The room was large, clean, all the expected TV channels plus reliable wifi. No complaints, but nothing stands out.

 Report
Helpful?
1Thank TravelLass01
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear TravelLass01, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

Adelaide, Australia
Reviewed February 2, 2017 via mobile

Solomon our concierge took such great care of us during our two nights here and all the staff were so friendly and welcoming in true Kenyan style! We felt so comfortable, well fed & safe here. The accommodation was outstanding! The rooms look like they have recently been refurbished. We would highly recommend to anyone looking for a serene &...

 Report
Helpful?
Thank deanc981
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear deanc981, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Nairobi

Reviewed January 31, 2017 via mobile

The hotel lives upto the hype ,loved the amenities ....the food aaah loved it loved it being a foodie i was keen to evaluate there meals and i was impressed but then what would one expect from a highly rated hotel

 Report
Helpful?
Thank Meshack O
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Meshack O, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Nairobi

Johannesburg, South Africa
Reviewed January 27, 2017

I've stayed at the Crowne Plaza Nairobi a few times before, and pleased to advise that this one night stay is testament to the continued attention and service that management put in. They are facing new competitors in the area and continue to do what is needed to keep loyal customers. Room was comfortable as always and breakfast was nice...

 Report
Helpful?
Thank MoKad
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mokad, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan, C General Manager

Questions? Get answers from hotel staff and past guests. Ask a question

338 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (142)
Viewed
Dining (15)
Viewed
Room/Suite (20)
Viewed
View from Room (8)
Viewed
Bathroom (12)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (17)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (68)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (196)
Viewed
Hotel & Grounds (27)
Viewed
Dining (41)
Viewed
Pool/Beach Area (6)
Viewed
Room/Suite (76)
Viewed
Business Center/Function Rooms (9)
Viewed
Bathroom (4)
Viewed
Other (33)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Nairobi hotels
1.5 mi away
Fairmont The Norfolk
Fairmont The Norfolk
#6 of 161 in Nairobi
933 reviews
0.7 mi away
Fairview Hotel
Fairview Hotel
#3 of 161 in Nairobi
1,244 reviews
0.1 mi away
Radisson Blu Hotel, Nairobi Upper Hill
Show Prices
Show Prices
Show Prices
1.2 mi away
Sarova Stanley
Sarova Stanley
#8 of 161 in Nairobi
1,088 reviews
0.9 mi away
InterContinental Nairobi
InterContinental Nairobi
#21 of 161 in Nairobi
950 reviews
2.1 mi away
Villa Rosa Kempinski Nairobi
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $173 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Hotwire, Priceline, Agoda, Travelocity, Expedia, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Crowne Plaza Hotel Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#15 Business Hotel in Nairobi
#22 Luxury Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travelers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“New wing upper floors good.”
paulcN6059GS, Mar 9, 2017 | Read review
“308 good size suite, quiet & comfortable.”
JamesPAB, Mar 1, 2017 | Read review
“Try rooms in the new wing”
Mimmina1967, Feb 25, 2017 | Read review
“Smile, be attentive to the staff. Even number club rooms have a better view”
papalorenzo, Feb 18, 2017 | Read review
“All rooms are good. You have can have two big double beds or one big double bed on higher floors. Family rooms are adjoining.”
netmatharu, Feb 16, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question