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Crowne Plaza Hotel Nairobi

#18 of 156 Hotels in Nairobi
Certificate of Excellence
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448 Reviews from our TripAdvisor Community

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Showing 417: English reviews
Los Angeles, California
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed February 6, 2014

This hotel is very clean and well kept. The armed gate at the entrance gives you a sense of security. The breakfast menu is a bit limited but there are plenty of people in kenya who would die for that menu. There are a few minor imperfections in the rooms that I didn't expect of a crown plaza hotel, but... More 

Helpful?
Thank abather
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear abather , Thank you for taking the time of writing a revue here on TripAdvisor in regards to your recent stay with us. Thank you for the positive comments about the clean and well kept hotel, good security, breakfast menu and the friendly/punctual and reliable staff. With regards to the minor room imperfections, I have emailed you requesting more... More 

Nairobi, Kenya
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 3, 2014 via mobile

Tried the Skia fine dining restaurant at the Nairobi Restaurant Week and the food was amazing!!!! The service was also great as the waiters are swift in serving and the service sequence. The hotel had a very nice decor and it would be nice for private functions. They also have a good selection of wines which a person should try!

Helpful?
Thank Fwawesh
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Fwawesh , I am delighted that you enjoyed the fine dining experience in our Sikia restaurant during the Nairobi Restaurant week. The kitchen brigade as well as the service staff work very hard at delivering the ultimate fine dining experience. We are very proud of our international wine selection which compliments the food menu. Thank you for the great... More 

Johannesburg, South Africa
Level Contributor
185 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed February 3, 2014

Always a pleasure in Kenya! made nicer and more comfortable at this hotel. The hotel lobby is a pleasure the staff are great! the taxi service attached to the hotel a pleasure to deal with if you have an option ask for Victor, a pleasure to deal with. The food was great Breakfast lovely and the restaurant great. Granted expensive... More 

Helpful?
Thank ColmV
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear ColmV , Thank you for choosing Crowne Plaza Nairobi and for sharing your feedback here on TripAdvisor. We are delighted to know that you rate our hotel on par with international intercontinental standards and that you enjoyed our breakfast very much. It was indeed a pleasure hosting you and look forward to your next visit to Nairobi. Best Wishes... More 

kigali
Level Contributor
222 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed January 28, 2014

The hotel meets international intercontinental standards, the rooms are spacious, the food is decent (breakfast is very good) albeit pricey and there is a decent gym and pool. This is close to the worldbank offices and you can walk if that's where you are headed. There aren't any good restaurants within walking distance but if you leave after 7.30 pm... More 

Helpful?
Thank anuka9
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear anuka9, Thank you so much for the wonderful review on TripAdvisor. We are very happy to hear that you enjoyed your stay with us and in particular our spacious rooms, breakfast and Health centre. I will share your comments with my team who always appreciate positive feedback. Looking forward to welcome you back soon. Best wishes Lorenzo Baleri More 

Singapore, Singapore
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 28, 2014

I have been waiting to write a review about this place for a while now but kept procrastinating. The hotel is located in the upper hill region of Nairobi, it is surrounded by consulates and offices but its fairly distanced from the buzz of the Nairobi weekday. We had booked this our base camp to the Safari. The rooms were... More 

Helpful?
Thank Rohan B
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear TheMumbaikar , Thank you taking the time to write a great review about your recent stay at our hotel. We are most grateful to receive such a positive review and will certainly share these with my Team. I look forward to welcoming you back to our hotel and can assure you that your stay with us will be more... More 

Detroit, Michigan
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 23, 2014

I recently stayed in this hotel during the week of January 13th, 2014. I didn't know what to expect from a hotel in Kenya. I did know that Crowne Plaza Hotels are typically nicer hotels, but when traveling abroad you never know. But I was presently surprised, this hotel was beatiful and very modern, and very secure. The staff could... More 

Helpful?
Thank R G
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Jambo R G Thank you for such Fantastic feedback with regards to your recent stay at Crowne Plaza Nairobi. Indeed, it is very encouraging to hear how our Team were able to exceed your expectations. we also glad to learn that your enjoyed our spacious rooms and enjoyed the food very much. I must agree the breakfast offering is very... More 

Brussels, Belgium
1 review
1 of 5 stars Reviewed January 9, 2014

Our staff was staying in December in the Crown Plaza Hotel in Nairobi. They charged him the preauthorisation and the final amount for his stay. Since three weeks the Crown Plaza has not refunded the amount of 1000USD to our staff member. The hotel Director and hotel staff are not supported proactively apologised , neither made fast suggestions to settle... More 

Helpful?
Thank Helge R
aakbarali00, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr. Helge, We thank you for providing feedback regarding your experience at the Crowne Plaza Nairobi. We apologize for the situation that was caused by the Kenyan Commercial Bank. As we discussed on the phone with you this was an issue with the banking merchant. They had changed systems and erroneously double charged you. As they stated in their... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed January 3, 2014

I stayed at the Crowne Plaza Hotel in Nairobi for a few weeks after a month and a half of traveling and working around Kenya. As such, I was looking for a comfortable place to unwind, and work on my research. The Crowne Plaza provided everything I needed. I liked the variety of food (Western, Indian, traditional Kenyan etc.) offered,... More 

Helpful?
Thank azshiv
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear azshiv , I am pleased that we helped kick off the new year on a good note !! Thanks for your feedback, it's really encouraging to note that you were very comfortable like as in home from home and in particular the variety of food, internet connectivity , 24 hour in dining service, fitness centre and the Alabaster coffee... More 

Toronto, Canada
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 29, 2013

My son and I stayed at this hotel for a few nights at the end of a Kenyan safari. After a week bouncing around on trails and roads, we were looking forward to a comfortable hotel within easy walking distance of the central business district. The Crowne Plaza didn't disappoint... clean room, reasonable quality food, very helpful concierge and other... More 

Helpful?
Thank Michael S
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Michael S , Thank you for your feedback, we are very pleased that you appreciated the hotel and the services and in particular our helpful and efficient staff. Thank you for the opportunity of hosting you and look forward to meeting you on your next visit to Kenya. Best Wishes Lorenzo Baleri More 

London, United Kingdom
1 review
3 of 5 stars Reviewed December 25, 2013

Hotel was nice unfortunately one of the female staff propositioned my husband one night girl with strange eyes and bad attitude her name was Peris apart from that all round it was a good hotel but this girl spoilt it.

Helpful?
Thank reeny r
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear reeny r, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Brenda J. Case Manager... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $192 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
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