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Crowne Plaza Nairobi, an IHG hotel

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Kenya Road Upper Hill PO Box 25574, Nairobi 00100 Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (382)
Room & Suite (119)
Dining (86)
What is Travelers’ Choice Best of the Best?
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Nairobi, an IHG hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 335 hotels in Nairobi
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Awarded Kenya’s Leading Business Hotel by World Travel Awards, best IHG franchise hotel Middle East, Asia and Africa 2018, Crowne Plaza Nairobi sits in the heart of Upperhill business district, situated minutes away from the Central Business District and 20 Kms from the Jomo Kenyatta International Airport. Our 206 plush guestrooms provide every comfort you need at the end of a busy day. Drift off to sleep with the help of our special Sleep Advantage® program, which includes relaxation aromatherapy kit and ultra-soft premium beddings. We offer complimentary high-speed internet for all guests so you can always stay connected with your life at work and home.Embark on a culinary journey with exceptional service at Crowne Plaza Nairobi and experience flavours of Africa at our restaurants and bars. Indulge in an afternoon tea and snacks at Alabaster Lounge. For authentic and exciting dining experience, visit Sikia, our fine dining restaurant. Babalu’s Bar is the perfect venue to end a busy day as you sip and enjoy the vibrant ambiance with a live band.When planning for board meetings, conferences, cocktail parties or even a product launch, our dedicated team can assist you execute seamless events in our state of the art pillar-less ballroom that can accommodate up to 500 guests and an extra 13 meeting rooms to cater to all your needs.Recharge with our fully equipped Uzima fitness and wellness centre with an outdoor heated pool or unwind with a massage, sauna and steam bath.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Breakfast in the room
Car hire
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
15Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
1114Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
Edward S wrote a review Oct 14
2 contributions
I loved my stay at crowns plaza since it was my hotel choice. Apon arrival all was good the reception guy was welcoming and friendly we stayed at room 302, on arrival the room was well prepared to a 5 * standard, thanks to the young man (room attendant) who made our stay lovely. Overall hotel experience was good .
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Titus Kaminja, Marketing at Crowne Plaza Nairobi, an IHG hotel
Responded 2 days ago
Dear N8414JBedwards, Thank you so much for taking the time to review the hotel. I am happy to read that the receptionist was welcoming and friendly on your arrival. I am also delighted to read that the room was well prepared to 5-star standards by the room attendant. Our staff takes great pride in ensuring that your stay was lovely and memorable, so we value your feedback. We hope to see you again. Regards, Ali Akbarali Managing Director
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CHRISTINE O wrote a review Sep 2021
1 contribution
Great service from one Leah Achieng... I loved it. Neat and well arranged rooms. Tasty food served with love.. Gives you the exact home feeling.. Doesn't feel like hotel.. Looking forward to passing by again.
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Date of stay: September 2021Trip type: Traveled solo
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Response from Titus Kaminja, Marketing at Crowne Plaza Nairobi, an IHG hotel
Responded 2 weeks ago
Dear W5827KDchristineo, Thank you so much for the five-star review of the hotel. I am ecstatic to read that you loved the service from Leah, that the room was neat and well-arranged, and the food tasty served with love. We take great pride in ensuring that you have a memorable experience during your stay with us. Looking forward to hosting you again. Regards, Ali Akbarali Managing Director.
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Mahmoud Abdo wrote a review Jul 2021
Cairo, Egypt1 contribution
The hotel is not clean. Service is horrible! No meat .. No chicken .. No hot water .. Dishes were dirty !! My bank account was subjected to multiple transactions by crowne plaza without my authorization. I don’t recommend this hotel to anyone.
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Date of stay: May 2021Trip type: Traveled on business
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Response from Titus Kaminja, Marketing at Crowne Plaza Nairobi, an IHG hotel
Responded Jul 19, 2021
Dear mahmoudaR981VG, Thank you for choosing us and for taking the time to provide feedback about your experience at Crowne Plaza Nairobi Upperhill. I apologize for the inconveniences you faced during your stay. I have taken note of your comment on the cleanliness, service, food and availability of hot water in the hotel. I can assure you that this is not as per our standard. I have taken the necessary steps into ensuring that it does not reoccur. Furthermore, Crowne Plaza Nairobi Upperhill did not make any additional transactions without your authorization. However, there was an error by the bank merchant which was reversed accordingly. Again, I apologize for the inconvenience. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Regards, Ali Akbarali Managing Director.
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soflawest wrote a review Jun 2021
Palm City, Florida17 contributions3 helpful votes
Well, we thought we were staying at the Sheraton but turns out we didnt have a reservation and they were sold out so we ended up at the Crowne Plaza. What a blessing. They picked us up and were so welcoming and kind. We checked in quickly but lunch was only being served for another 15 minutes and we were hungry and Lazarus recognized this and took our bags to out rooms so we could get lunch, thank you Lazarus for being so helpful! The front desk, housekeeping, room service and Lazarus have been fantastic. You turned a stressful situation into a very pleasant experience.
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Date of stay: May 2021Trip type: Traveled with family
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Edmund M wrote a review May 2021
1 contribution
The team is amazing , special thanks to Mr. Simon the Front Office Manager who made the first impression a memorable one making us to stay several times whilst in Nairobi. Keep up the good work!!!!!!!
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Titus Kaminja, Marketing at Crowne Plaza Nairobi, an IHG hotel
Responded May 24, 2021
Dear Edmund, Thank you so much for your five-star review. We truly appreciate your feedback. We are happy to read that the team made your hotel experience memorable, especially Simon, who made an excellent first impression. Shall be sure to pass on your kind comments to the team. Thank you again for your review. We hope to see you again soon. Regards, Ali Akbarali Managing Director.
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PRICE RANGE
$161 - $269 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crowne Plaza Hotel Nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
206
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Frequently Asked Questions about Crowne Plaza Nairobi, an IHG hotel
What are some of the property amenities at Crowne Plaza Nairobi, an IHG hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Nairobi, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Nairobi, an IHG hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Nairobi, an IHG hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Crowne Plaza Nairobi, an IHG hotel?
Conveniently located restaurants include Sikia Fine Dining Restaurant, Baraka Restaurant, and chophouse.
Are there opportunities to exercise at Crowne Plaza Nairobi, an IHG hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Crowne Plaza Nairobi, an IHG hotel have an airport shuttle?
Yes, Crowne Plaza Nairobi, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Nairobi, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Nairobi, an IHG hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Nairobi, an IHG hotel?
Many travelers enjoy visiting The Galton-fenzi Memorial (1.0 miles) and Dedan Kimathi Statue (1.3 miles).
Is Crowne Plaza Nairobi, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.