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Crowne Plaza Nairobi

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Traveler (208)
Room & Suite (192)
Dining (78)
Overview
  • Excellent46%
  • Very good40%
  • Average10%
  • Poor2%
  • Terrible2%
Travelers talk about
“upper hill”(33 reviews)
“the club lounge”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star accommodation
All hotel details
Additional information
Offers from Crowne Plaza Nairobi
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Hotel deals
Offers from Crowne Plaza Nairobi
Special Offer: Book Direct and Save
Hotel deals
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (723)
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676 results
Traveler rating
297
270
70
21
18
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297
270
70
21
18
Show reviews that mention
All reviewsbaraka restaurantupper hillthe club loungepillow menubusiness hotelfitness centerroom servicebusiness tripthe hotel is cleanmain restaurantcomfortable roomstaxi serviceairport transferconference facilitiesan upgradebreakfast buffet iswilson airport
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1 - 5 of 676 reviews
Reviewed yesterday via mobile

Given Nairobi’s traffic, my choice of hotel in Nairobi depends on closeness to where I need to go for business meetings. With the increasing number of businesses and other offices moving to Upper Hill, the Crowne Plaza as one of two hotels in the area....More

Thank QforFood
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded yesterday

Dear Guest, Thank you very much for sharing your review with us. We're happy that you enjoyed your stay and found the food in the restaurants and room service great and also the staff friendly. Thank you for your great feedback and recommendation especially to...More

Hotel's Favorite
Reviewed May 9, 2018

Stayed here a few days on business again, and found service levels to be impeccable from start to finish. Again appreciated the club floor, and nice clean room, and speedy WiFi. Room service was fast and efficient, and can’t fault any aspect of the visit...More

Thank MoKad
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded May 10, 2018

Dear Guest, Thank you very much for your great 5-star review! It warms my heart that you not only enjoyed your stay but also found the service impeccable all through! We value our Rewards Club members and therefore we offer extra perks such as staying...More

Reviewed 1 week ago

Just a number of things making me think the standards are dropping -The weighing machine in the bathroom without batteries -The door seal in the bathroom missing so that water spills to the floor -My door key not working -My door not locking (and discovering...More

Thank B_GM1975
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 5 days ago

Dear Guest, Thank you for taking the time to share your experience at Crowne Plaza Nairobi. Our guests are top priority to us and we do what it takes to ensure that our products and services meet their needs. We sincerely apologize that your recent...More

Reviewed 1 week ago

My history with Crowne Plaza hotels in the past has not been great but recently I found myself on a business trip to Nairobi and my company only had one hotel option. Upon arriving at the hotel I was greeted by reception and checked in...More

Thank Mary S
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 1 week ago

Dear Mary, Thank you very much for your great 5-star review! Its so great to read that your stay with us was a unexpectedly great. Nothing is more remarkable to us than changing our guests' perception about our products and services positively. I'm excited to...More

Reviewed 2 weeks ago

My husband and I stayed here for my recent business trip. It is located in Upper Hill, close to the major banks' headquarters, so it's very convenient for work. The room service menu was fairly extensive, and food arrived within 30 minutes. The rooms were...More

Thank smileyfacegrace
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 1 week ago

Dear Guest, Thank you very much for sharing your review with us. We are delighted to have provided you with a great stay during your business trip, specifically the extensive room service menu, timely service, clean rooms and helpful associates. We're glad that Crowne Plaza...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Wheelchair access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$155 - $242 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$155 - $242 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (208)
Room & Suite (192)
Dining (78)
Pool & Beach (13)
Business Center & Event Rooms (24)
Questions & Answers
Ask a question
l7hgw
June 9, 2018|
AnswerShow all 4 answers
Response from aakbarali00 | Property representative |
Yes there is a day rate. Not too far from the airport when it's late as there is no traffic. Great hotel
1
Vote
goodkaiya
February 6, 2018|
AnswerShow all 3 answers
Response from aakbarali00 | Property representative |
Hi, we have a reverse osmosis system for all water at the hotel. This purifies all the water. Thank you for your enquiry
1
Vote
mygutierrez7
August 23, 2017|
AnswerShow all 6 answers
Response from danielmbaabu | Property representative |
Yes we do but depends on the time. From 1 am to 5 am, you have to pre-book.Thereafter they will be an extra charge.
1
Vote
Room Tips
"they have a sleep enhancer program called sleep advantage"
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"Their new accommodation block are quieter"
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"If you wish to see the city then anywhere above the 5th floor"
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"Ask for a room with a view of the city"
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