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Crowne Plaza Hotel Nairobi

#18 of 156 Hotels in Nairobi
Certificate of Excellence
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448 Reviews from our TripAdvisor Community

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Showing 417: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Good 1. This was my first experience in the hotel’s new wing after numerous stays at this establishment and absolutely loved it – from the lighting to the TV to the carpeting to the bathroom to the green-tinted mirrors by the bed 2. The hotel has been refreshed with amazing new modern, beautiful and vibrant wall paintings 3. Had... More 

Helpful?
Thank Olablessed
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Olablessed, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I visited this hotel in 2012 I guess . The rooms were well appointed and so was the spa . The swimming pool is at the lobby level and was small . The conference facilities at this hotel were good ( was here for a Clear Path congress)and the Buffett at the coffee shop had a good mix of alternatives... More 

Helpful?
Thank Dr Nikhilesh V
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Dr Nikhilesh V, Thank you so much for your review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager. More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

As a regular business traveller to the hotel, the staff have been superb in making this a home from home. Special mention to Stephen Githinji and the late night team who went the extra mile sorting out late, late dinners and early transfers. Would recommend to anyone. Well done!

Helpful?
Thank 794gwood
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear 794gwood, Thank you so much for your great review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I appreciate your commendation of Stephen Githinji, I will share your comments with him and the entire team. We hope you will visit... More 

Dubai, United Arab Emirates
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

i chose this to be close to my office , which it was and saved me quite some time in very chaotic nairobi traffic.However it does not provide any options in the evening as it lies in a very business district area with nothing to do. the breakfast was not impressive and lacked good taste options. The egg station was... More 

Helpful?
Thank Rahul D
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Rahul D. Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level... More 

Johannesburg, South Africa
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I have stayed here before and on a separate recent trip stayed at a competitor hotel which recently opened in the immediate vicinity. I thought I would post this review as a comparison between the the two hotels (without mentioning the name of the other). Accommodation - is much of a muchness - both offer comfortable rooms and accommodation of... More 

Helpful?
Thank Trevor T
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Trevor T, Thank you so much for your review of Crowne Plaza Nairobi. I am pleased to read you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager. More 

Dubai, United Arab Emirates
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 17, 2016

Breakfast was really bad, comkplained to the duty manager and he offered in room breakfast but was as bad. Also had an incident with crown plaza limo and the transportation manager. I took one of the cars to go to the market downtown, but the driver insisted on a better place, once there he introduced me to a guy saying... More 

Helpful?
1 Thank HarrazH
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear HarrazH, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 17, 2016 via mobile

Have stayed here many times, this is a smallish hotel with good food comfortable rooms and generally good service, noticeably good this time perhaps because Radisson have just opened a Blu not 5 minutes away. Despite all of the above and the fact I like this hotel they simply cannot seem to get decent air conditioning in all the rooms.... More 

Helpful?
Thank Nigel B
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Nigel B, Thank you so much for your review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager. More 

Bengaluru (Bangalore), India
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed June 6, 2016

Stayed at CP Nairobi for 4 nights - was in town for business. Fantastic place to stay. It is convenient for both business and also to wind down. Rooms are extremely well furnished, service is excellent. Breakfast choices are good but can do with some more varieties. Internet speed is bad. Overall a great choice of hotel.

Helpful?
Thank VijayRaghunathan
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear VijayRaghunathan, Many thanks for your great review of our hotel. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will definitely share your comments with the entire team. We hope you will visit us again at Crowne Plaza Nairobi. Best wishes, Kennedy M. Rooms... More 

Rockwood, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 4, 2016

I last stayed in the Crowne Plaza a number of years ago. It was excellent then and is still excellent today. Arranged for pick up from NBO airport and delivery next morning. Driver was waiting for me on arrival. Staff very friendly and efficient. Will stay there again next time

Helpful?
Thank QuentinWJ
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear QuentinWJ, Thank you so much for your fantastic review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will with great pleasure share your comments with the entire team. We hope you will visit us again very soon. Best wishes,... More 

Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 3, 2016

Good quality hotel which I personally like. Stayed for the fifth time. Not too fancy and comfort room and bed. Clean facility. Little sad for the weak shower. Competition between the new Radisson Blu which opened last year located across the street. Hospitality has improved and I though the Wifi got more comfort connection. Will treat you nice if you... More 

Helpful?
1 Thank T012933
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear T012933, Thank you so much for your great review of our hotel. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will definitely share your comments with the entire team. We hope you will visit us again at Crowne Plaza Nairobi. Best wishes, Kennedy... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $192 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
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