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Crowne Plaza Hotel Nairobi

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#19 of 156 Hotels in Nairobi
Certificate of Excellence
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Crowne Plaza Hotel Nairobi
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463 Reviews from our TripAdvisor Community

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Showing 431: English reviews
Schilde, Belgium
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Very much disappointed. Mostly on the breakfast which is simply unacceptable. Had one night dinner in the in-house restaurant and that was for me the only positive experience. I will not quote the rate i paid but that was at least 3 times too high! Simply not recommendable.

Helpful?
Thank marc v
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Crown Plaza is nice hotel in Nairobi. It is clean, the food is good and tasty (including room service). The people , who are working there are quite friendly and professional. The place makes you feel safe.

Helpful?
Thank Sophia T
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Sophia T, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager More 

London, United Kingdom
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed a couple of times in the Crowne Plaza for work and have to say that the customer service is outstanding. They have a dedicated customer service manager and all issues were resolved to my satisfaction. I recommend a room which is not facing any possible construction as there is a lot happening around the hotel but all these... More 

Helpful?
Thank Tolga_O
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Tolga_O, Thank you so much for your review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C General Manager. More 

Kitale, Kenya
Level Contributor
10 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel has easy access to town by public means. Delicius finger licking dishes. posh environment, security available, friendly and welcoming staff. clean environment. the place is very nice with spacius rooms

Helpful?
Thank _mmtira
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear mmtira, Thank you so much for your superb review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Great hospitality in Nairobi tailored for the corporate client. The rooms are immaculate, staff are professional in all their deeds. Check in an check out was outstanding and warm. I also liked the way issues were handled. Would recommend it to anyone.

Helpful?
Thank Wahome10
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Wahome10, Thank you so much for your review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager. More 

London, England, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The Hotel was really nice, so does the staff there. We enjoyed our stay. however, unfortunately, I found out later that it's highly possible one of Cowne Plaza's staff stolen my Visa debit card details and used it afterwards. Here follows the detail. I was travelling with my boyfriend to Kenya and stayed in Crown Plaza one night on 22nd... More 

Helpful?
1 Thank Ashlee1010
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Ashlee1010, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Juba, South Sudan
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I found the hotel staff very friendly and helpful. The rooms were of a good size and furnishings also good. Breakfast and wifi was included in the room price (corporate rate of $210/night). The gym had a good range of treadmills, step machines, dumbbells and a few few weights. Would recommend it.

Helpful?
Thank ShaneM794
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear ShaneM794, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My family & I visited crowne plaza hotel on a holiday trip to Nairobi, the hotel is lovely & staff are very friendly & helpful. The rooms are spacious, clean & comfortable. The food is very nice, there's lots of variety on offer & there are different areas to sit & eat. Unfortunately during our trip our young daughter became... More 

Helpful?
Thank Leah A
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Leah A, Thank you so much for your review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. Thank you for your mentioning of our hotel nurse, I will definitely share these comments with her and the entire team. This is something our staff takes great pride in, so we value your feedback. We hope... More 

Kampala, Uganda
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

CP is a well designed hotel with a great location. My room was spacious and well arranged with all the necessary amenities (especially the complete ironing kit). The bathroom is well designed with no wasted space. The food is really good with the breakfast menu being quite comprehensive. The a la carte menu offers a wide variety. The gym is... More 

Helpful?
Thank wasolosnipes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear wasolosnipes, Thank you so much for your great review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will definitely share these great comments with the entire team. We hope you will visit us again. Sincerely, Allan C. General Manager. More 

Johannesburg, South Africa
Level Contributor
111 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've been here quite a few times, and really want to commend everyone for the impressive service, from Bernard at checkin, to lynette at breakfast, to the transfer guys who got me to/from the airport and to our offices... Room service was also efficient and the room was spacious and cleaned well. I really don't have anything negative to report-... More 

Helpful?
Thank MoKad
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear MoKad, Thank you so much for your review of our hotel. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will with great pleasure share your comments with entire team. We hope you will visit us again. Sincerely, Allan C. General Manager. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range: $193 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
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