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Tribe Hotel

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Traveler (755)
Room & Suite (177)
Videos (3)
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About

#16 of 241 hotels in Nairobi
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.1
Travelers' Choice
Tribe, a proud member of design hotels, takes hospitality back to its essence. Back to the nomadic days when weary travelers were greeted with sincerity, invited to feast and exchange stories, and rest in the comforts of home… a very comfortable home. The Hotel welcomes guests to a luxurious experience. The hotel maintains a benchmark of excellence in every aspect of its offerings. The guestrooms and suites excite and soothe at the same time – the colours mix with natural stone and wood, stainless steel and glass features blend with rustic metal and handmade wooden furniture, world-class amenities and new age technology seamlessly complement local fabrics and artifacts. Jiko, the signature restaurant inspired by African cuisine is a tribute to local farmers; paying homage to crisp flavors and fresh, organic ingredients. Jiko authentically uplifts its inspirations while offering guests the delights of whimsy and fantasy through a playful approach to presentation
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Aerobics offsite
Bowling offsite
Highchairs available
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Laptop safe
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Trendy
Green
Languages Spoken
English, French, Spanish
Hotel links
4.5
4.5 of 5 bubbles1,797 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Tribe Hotel garners acclaim for its upscale amenities, merging comfort with attentive service, a variety of dining choices, and a location that's perfect for shoppers. Nestled near scenic Karura forest, the hotel's prime location is a hit among guests. Admiration is also directed at its stylish ambiance, adorned with African art, and its spotless environment. While service is consistently praised, some guests feel the hotel falls short in providing value, citing construction noise and billing communication as drawbacks. Despite this, the rooms' cleanliness and design shine, though a few visitors note size and noise concerns.
Location
Convenient
Atmosphere
Stylish
Rooms
Stylish
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Luxurious
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1797Reviews15Q+A100Room tips
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Tune wrote a review Yesterday
21 contributions
Hello, I booked the Hilton Kwetu in September (paid in full non refundable). In Dec, I received and email stating that the hotel was not open and I would be transferred to another hotel (Tribe). I booked three rooms, and confirmations were sent to me regarding this. Upon arrival there was confusion regarding whether my reservation was paid for which to my knowledge it was since it was deducted from my account months prior. To make sure I was not charged twice, I opened up a ticket with Hilton to get a receipt. The numbers listed online did not get me to a person so it was quite difficult. In the meantime, Tribe locked our rooms three times. After returning from an activity later I went to the front desk to clear everything up. I ran through all of my confirmations/app several times with the staff regarding pricing. (I sent these items 3 times prior via the requests of the staff members). After doing math, and them calling their Hilton contact on several occasions, we agreed upon the rate that I confirmed prior to the transfer and I paid with my card. One of the rooms added on an additional day for their stay, signed a contract regarding the rate, and paid for the additional night. Later that day, she was stopped in the lobby and asked to pay again even though she had a receipt for that transaction with Barbara. I was called that morning and told that I needed to pay for an extra day when my confirmation already included 4 days. I had to go to the front desk and make sure that was cleared up. They locked us out of our rooms again, and we had to get them to re-add access. Upon checkout, an additional $55 was on the folio, with no notes next to it. I asked what the charge was for and the manager could not confirm where it came from. After 30 minutes of him trying to figure out the origin of the charge it was removed. The entire experience was the worst billing exchange I have ever encountered. Unacceptable billing behaviors, and terrible quality control.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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fabtrips4us wrote a review Mar 2022
Hiawatha, Iowa37 contributions
Hotel's Favorite
This hotel continues to be a favorite. The staff is phenomenal. Cornelius helped with getting PCR tests and so much more. Samora helped with a medical clinic visit for another reason. Eric and Chris were awesome drivers! Jacinta helped getting us some airport special accommodations. Staff is the best. The hotel is doing some pool renovation, but it didn't interfere with our plans. Love this hotel. Food excellent.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mike Mwangi, General Manager at Tribe Hotel
Responded Apr 8, 2022
We thank you for being a repeat guest with us and taking the time to share about your wonderful experience with us. Hope you had a safe Trip back. Team Tribe looks forward to welcoming you back when your travels bring you back to Kenya.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard A wrote a review Yesterday
2 contributions
It’s not about how you start a relationship, but rather how you finish one. Even though our stay started off a bit rocky, it ended VERY, VERY, VERY well. In fact, we would stay there in a heartbeat for three reasons: 1. The location was convenient. Being close to the mall offered the opportunity to take advantage of the wide variety of shops, stores, eateries, and markets. 2. Being a Marriott Bonvoy has great benefits for accruing points. And their included Happy Hour drinks and food for Bonvoy members was an excellent value-add really. 3. The people, people, people….did I say people? From the reception team to the night manager to the security, bell hop, housekeeping, waiter, driver, and even the spa teams, everyone was concerned about and committed to our satisfaction, especially because we were in Nairobi purely for medical reasons. Bonus: the team was also intentional about helping me pick up some Kiswahili (and even Sheng) bcuz they could tell I really wanted to learn their languages. So, ASANTE SANA SANA SANA to Norah, Alloys, Issa, Mansura, Teresia, Jackline, Valentine, Virginia, Jane, Leah, Barbra, Francis, Blair, Edga, Sherline, Bonareri, and Alex!!!! Mungu aku Bariki you all…until next time🤗☀️🙏🏾!
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Caleb B wrote a review Feb 2024
1 contribution
This Hotel was more than a Hotel, it’s an experience. The most beautiful, comfortable, luxurious Hotel I’ve ever been too! If I can give more than 5 stars I would. Cornelius Jacinta, Baraka and the others were amazing, helpful, friendly and met all of our needs. I’ll be back next year! Thank u for such a lovely stay. I recommend this hotel to any and everyone especially tourist.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Take pics lots of pics the scenery is to die for!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike Mwangi, General Manager at Tribe Hotel
Responded 5 days ago
It was a teams pleasure to extend the best experience ever at Tribe. We are pleased to read you had a memorable stay with all facets of our luxurious amenities. Thank you for recognizing Cornelius, Jacinta, Baraka and the rest of the amazing team. We look forward to welcoming you back next year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Albert S wrote a review Feb 2024
1 contribution
We travel abroad every yr and by far the best hotel experience we've had. The hotel location is next to a huge shopping mall and restaurants so evrything you need is right there. The staff makes you feel at home (Chirlene /Edgar /John were fantastic). Definitely staying here WHEN we come. Back to Nairobi
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike Mwangi, General Manager at Tribe Hotel
Responded 5 days ago
Good Day Albert, Thank you for taking the time to share about your best hotel experience. It was our teams pleasure welcoming you home away from home. I will be sure to recognize Charlene, Edgar and John for their fantastic job. We look forward to welcoming you back to Tribe Nairobi.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dolapo O wrote a review Feb 2024
1 contribution
The service was really nice. Paul is really a good server. He did a very nice job. The food and drink was really good. From the start to the end of the event, Paul served us good food. In addition, he also asked each and everyone of us what to eat and drink and brought our foods without making mistakes
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike Mwangi, General Manager at Tribe Hotel
Responded 5 days ago
It was our pleasure hosting you at Tribe and Jiko restaurant. Thank you for sharing your service experience with Paul. He is truly a gem. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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trevor w wrote a review Feb 2024
1 contribution
Paul has exceptional customer service. Just like a ghost, he attends to his guests with full attention and care. He deserves to be here. It’s my first time to be at Tribe Hotel and I must say I enjoyed my stay. I’ll definitely bring my friends here next time I check in.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike Mwangi, General Manager at Tribe Hotel
Responded 5 days ago
Dear Trevor, thank you for the kind words regarding the exceptional guest experience you received from Paul. I will be sure to recognizing for his attention and care. We appreciate your future recommendations and look forward to hosting you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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steve k wrote a review Feb 2024
14 contributions
I stayed at The Tribe for 6 nights. Two different suites. Penny for penny it was the worst hotel experience I have ever had. It was terrible. I told them it was terrible and they handled it terribly. Things got worse instead of better. I am 62 years old and well-travelled world-wide for both business and pleasure. The staff either didn't have a clue, were unpleasant or both.
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Date of stay: October 2023
Cleanliness
Service
Sleep Quality
Room Tip: The so called Penthouse Suite is a disaster. I moved to another suite and it was just terrible.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike Mwangi, General Manager at Tribe Hotel
Responded 5 days ago
We thank you for the candid feedback and I would like to get more details regarding this experience. Kindly reach out at gm@tribehotel-kenya.com. Tribe prides itself on offering exceptional memorable experiences and would be delighted to hear how we can make it right.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica S wrote a review Feb 2024
New York, USA12 contributions
I wish I could give the Tribe hotel more than 5 stars. I have stayed at some of the best hotels around the world and the service at The Tribe is the best I’ve ever experienced. From the time I made our reservation to the minute we got dropped back at the airport, we felt like royalty. Our Chieftains (that’s what they call their team members) were superb! Baraka at the front desk was an absolute delight. His positive attitude and willingness to help with whatever was needed made it a pleasure to interact with him each day. The rest of the front desk team - Jackie, Leah, and Barbara all made us feel like we were part of the Tribe family and constantly went above and beyond to make us feel like we were valued customers. Joel from the transport and excursions team is an absolute gem. We booked several excursion and airport transfers through him. We had to make several changes prior to arrival and while we were there, and his responsiveness and willingness to make changes minute to minute really helped make our time in Nairobi seamless and incredibly enjoyable. Lastly, Ivy, our driver and guide for three days, was the BEST! Aside from being a safe driver, she was so much fun to spend time with. She is funny, knowledgeable, and overall lovely person. In addition to the wonderful team, the hotel is stunning with beautiful artwork all around the hotel. The architecture and room design make it feel like you are staying in a beautiful art gallery. The location is fantastic and it felt extremely safe. When I return to Kenya, I will never stay anywhere else.
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Date of stay: February 2024Trip type: Traveled on business
Room Tip: Take some time to explore the hotel. There is so much beautiful artwork.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mike Mwangi, General Manager at Tribe Hotel
Responded 1 week ago
Dear Jessica, Thank you for taking the time to share the extensive raving review regarding your stay at Tribe. We are especially pleased for recognizing our Chieftains Baraka, Jackie, Leah, Ivy and Barbara for their warm welcome. I will be sure to recognize them for their amazing hospitality. WE look forward to hosting you on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jet55731458473 wrote a review Feb 2024
1 contribution
Fantastic service hotel this hotel to the next level. People like Samora, Ali and Edga make the stay special. Personal touch to cater to individual needs. The new program they have intended to provide a specialized experience made the group feel like family.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Mike Mwangi, General Manager at Tribe Hotel
Responded 1 week ago
It was our pleasure to host you at Tribe. We are pleased to read you had a pleasant stay in your new home away from home. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$304 - $426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tribe the village market hotel
LOCATION
KenyaNairobiHighridge
NUMBER OF ROOMS
137
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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TRIBE HOTEL $198 ($̶3̶5̶7̶) - Updated 2024 Prices & Reviews - Nairobi, Kenya

Frequently Asked Questions about Tribe Hotel
Which popular attractions are close to Tribe Hotel?
Nearby attractions include Village Market (0.2 miles), Rosslyn Riviera Mall (0.4 miles), and Gigiri Lifestyle (0.4 miles).
What are some of the property amenities at Tribe Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Tribe Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Tribe Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Tribe Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Tribe Hotel?
Conveniently located restaurants include CJ's - Village Market, Jiko, and Hero Restaurant.
Are there opportunities to exercise at Tribe Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Tribe Hotel have airport transportation?
Yes, Tribe Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Tribe Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Tribe Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Tribe Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Russian.