I was wisiting Egypt last year. I want to go back.. Relaxing peaceful morning and breakfast.. View on the Nile.. Nice staff expecially Muhammad Sero receptionist... AGAIN just what I need is going back
My husband and I stayed in a Spa suite for 5 nights in September 2019. This was the final stop on our dream Egypt itinerary. We'd specifically splashed out on one of the most expensive suites and were looking forward to some romantic RnR after all the touring and temples. It all started off rather badly with Hilton double charging us for our booking in advance, sending my credit card into overdraft and, as a consequence, my bank penalising me with a penalty fee. After I'd contacted Hilton TWICE, they only replied saying their accounting department would look into out but, after that, they never actually bothered to reply saying that their mistake had been rectified or, god forbid, apologise either at the time or at check in. Instead, I found out about the refund over a week later (!) through my online banking. This is by no means a 5 star hotel. For example, there was no proper turn-down service, no nice little complimentary extras while lounging by the pool, which we usually enjoy at real 5 star hotels (water spritz, water bottles, sorbets, cooled fruit, sunglass cleaning - anything, really). Here you got the basic service of a pool attendant bringing some pretty threadbare and extremely stained towels. There were no live cooking stations at breakfast. You could order omelettes but this was not advertised. In regards to housekeeping, the room was clean but, again, only covered the essentials and none of the extras which separate a 4 star hotel from a 5 star one. For example, our things were left lying about, empty water bottles weren't removed, shoes weren't placed in tidy rows etc. The guy who showed us to our suite literally did just that and nothing else. Considering that there was a massive jaccuzzi and an entire spa room in a separate building in the courtyard, he could have provided some instructions on these. Or, at the very least, shown us how to operate the AC which turned out to be infuriatingly difficult to operate. Service and attention to detail was forgetful at best, downright rude and hostile (something I've NEVER experienced before) at worst. I usually don't list individual, tiny flaws. We're all human and mistakes happen, but when you're paying 389 USD/night and staying in a supposedly 5 star hotel, it quickly becomes very infuriating when these flaws start to add up to the extent they did at Hilton Luxor. For example, bread plates at dinner had no butter knives, at breakfast there were no tea spoons with the tea and coffee cups. Chicken wings with blue cheese sauce came without the sauce. My bathrobe in the suite was completely torn and had a huge hole in the armpit. One glass on the shelf next to the minibar had either clearly been used and rinsed really badly or then something sticky had been dropped on it. In fact all of the glasses in the suite were pretty dirty. We took these out and placed them on the table so as to be replaced with cleaner ones. They were simply put back on the shelf by the minibar. The safe in the room wasn't actually attached to anything (one of my pet hates), thus rendering the existence of the safe completely useless. The room contained no information about restaurants, lunch and dinner timings, possible activities etc. We called to have our breakfast tray removed and then put it outside our room as we wanted to use the jaccuzzi and not wait for them to ring our door. Four hours (!) later, it still stood in the hallway. Our neighbour's room service tray spent over 24 hours in the hallway. We had to ask four times for the minibar to be refilled after it hadn't been refilled for 2 days and we literally had nothing left to drink. The fourth time, an extremely grumpy and rude older man turned out to restock the minibar at 9.30 pm even though we'd hung up the "do not disturb sign" and told him not to refill the minibar until the next day when we'd be at the pool (he'd just delivered our room service dinner and we discussed this with him). At 9.30 pm, the doorbell rang and he marched in and almost violently started putting loads of cokes and waters everywhere. I was already IN BED at the time and my husband had to deal with him. We waited for over half an hour by the sunset pool to order a cocktail but not a single member of staff turned up. They were all busy chatting with each other at the restaurant on the other side of the pool. In the end, we just walked away. We checked out very early in the morning (4 am-ish) and the security guard by the entrance door was literally sleeping on the job, snoring loudly with his head on a table. He didn't even wake up when we walked past him. Lisa at the adults' only infinity pool was a delight and the one and only customer service -oriented staff member. Our package included, according to the booking, "complimentary breakfast in bed....and daily food and refreshments."The breakfast in bed actually worked without problems once we ordered it. You have to know about this option yourself though, because no one will inform you of it at any time. However, in regards to the "daily food and refreshments" we assumed it would be either an executive lounge -kind of set up, or food and complimentary refreshments would be delivered to our room daily. (The minibar mentioned earlier was not complimentary, except for water). On our arrival day, a nice tray of goodies did indeed materialise. However, this was a single occurrence. On the fourth day, when there had been no other daily trays since the first one, I asked about our included "daily food and refreshments" from reception. They got flustered and made about 10 phone calls to different places. I was then told the "daily food and refreshments" was the water and nuts available in the spa lobby. EXCUSE ME?!? As a form of compensation (or apology?) we were sent another identical goody tray to the one we'd got on the first day but, again, the hotel seemed to have no genuine "daily food and refreshments" available, even though we'd specifically booked and paid for it. The suite itself was, unfortunately, a massive disappointment. I'd spent years planning and looking forward to our holiday and I was so disappointed I actually spent the first half day just crying out of disappointment. The suite was dark and dingy. The suite portrayed on the official website is the only one that doesn't have a covered ceiling on the patio. All the other ones have fully covered patios and thus lack windows and natural sunlight in the actual suite. We had no windows, only glass doors to the enclosed patio which was covered by a ceiling, letting in only the tiniest speck of light. I could literally see the sky from one small hole that hadn't been covered. It looked and felt more like a prison than a luxurious suite. In addition, contrary to official website pictures, the courtyard had no dining table. So if you wanted to eat on the patio, you'd be stuck hanging on the sofa. The two glass doors leading to the courtyard patio had no closing mechanism from the outside so if you were outside on the patio, the doors either swung completely open (bugs, bad for AC) or you had to push something heavy against them from the outside to keep them relatively closed. Also, the lock to the door leading from the patio directly to outside the room (staff quarters, it appeared?) was extremely flimsy (see photo) and made us feel unsafe. To compound the problem, housekeeping continuously left one of the patio glass doors open so it would have been easy to access our suite. Further, there were no plugs by the bed or in the bathroom. You had to use the hairdryer while standing in the hallway next to the suitcase shelf. The bathroom was large but the actual toilet seat was crammed in a tiny corner so that my elbows touched the wall on both sides and reaching for the toilet paper required a Houdini-esque maneuver. The no-slip lines in the bathroom looked dirty and unwelcoming and need to be replaced. Hallways and room doors lacked sound dampeners, so if you have inconsiderate neighbours (or just generally neighbours who talk at normal levels), you will hear them talk and your suite walls will reverberate when they slam their doors. Sound-proofing is also generally an issue; you will hear birds, cows, hens and the call to prayer. These were all charming sounds to me, but if you're a light sleeper, I'd recommend bringing earplugs. If you're looking for peace, quiet and relaxation, I'd also strongly discourage you from staying here on a Friday. We "enjoyed" over a one-hour long lengthy sermon which sounded like it was coming literally from the other side of the wall and which, even with earplugs, we could not escape. Have travelled extensively in countries with beautiful calls to prayer but this was just something completely else. Pools and views are beautiful and the one selling point of this resort. However, an extremely strong smell of gasoline was present around the pools quite often, and made us queasy. There were docked, dirty cruise ships by the hotel, which spewed forth even more oil and smell. I'm not sure why they had to be docked right next to the pool. The sunset is beautiful, but only partly visible. If you're looking for the traditional photo of the sun dipping into the Nile you won't get it here, because the sun dips behind the mountains. On a positive note, wifi was excellent and the jaccuzzi in the suite was large, easy to operate, quick to fill and drain, and fresh and clean. We also took a hotel recommended taxi to Luxor market one evening, and had no issues (the driver waited for us while we shopped). In conclusion, the glowing reviews of this hotel baffle me. I've travelled to around 80 countries and this hotel experience was, by far, on all levels one of the worst and most disappointing I've had, as well as the most disappointing hotel of the ones we stayed in in Egypt (Sofitel Legend Old Cataract Aswan, Marriott Mena House Cairo, and The Oberoi Zahra, Nile cruiser).…
The Hilton Luxor was a beautiful hotel overlooking the Nile. The rooms were clean and comfortable. The outside area with the pool above the Nile was lovely to look at as the sun was setting. The breakfast was large and plentiful.
Situated just on the edge of town so in theory one could walk in (although in practice we did not!). It is also right on the banks of the Nile, so, when we were brought back from the West Bank by boat, we could be brought right to the hotel. There were a number of restaurants and we tried most of them, and enjoyed the food and service in all of them, but particularly enjoyed the Indian restaurant for dinner.
This was our last hotel on our Egypt trip. What a wonderful facility, with spectacular location on the banks of the Nile just a short way from the ruins of Karnak temples. With a beach, pool, (swim-up)pool bar, pool restaurant, about 5 other restaurants, shops, and a large spa. Our rooms, while a little bit older, had great views and were well-appointed. I would gladly go back and stay here just for the relaxation, unwinding and views, if nothing more. Take a felucca ride, watch the sunrise balloons, go tour Karnak or across the river to the valleys full of tombs. Plenty to do.