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Marriott Mena House, Cairo

6 Pyramids Road Cairo, Giza 12556 Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3618)
Room & Suite (830)
Dining (356)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Marriott Mena House, Cairo
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#6 of 115 hotels in Giza
Travelers' Choice
Marriott Mena House, Cairo comprises 331 luxury rooms and suites, many boasting views of the Pyramids, the lavish gardens or the swimming pool, four restaurants and lounges, expansive indoor and outdoor meetings and banquet facilities, a heated swimming pool and a health club. Discover our unparalleled and unique hotel in Cairo, Egypt.
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Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Horseback riding
Walking tours
Car hire
Public wifi
Outdoor pool
Heated pool
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot bath
24-hour security
Baggage storage
Convenience store
Currency exchange
Executive lounge access
Gift shop
ATM on site
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
VIP room facilities
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Hair dryer
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Room types
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Park View
Great View
Languages Spoken
English, Arabic
Hotel links
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2878Reviews203Q+A100Room tips
Traveler rating
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Popular mentions
Azza E wrote a review Yesterday
Katy, Texas16 contributions2 helpful votes
I tried to book the hotel online with with a certificate of 35,000 free points (the room's price online was 35,000 points) but it wasn't accepted for some reason. After a few trials I called the hotel's reservation department and they said they will book it on their end because it should have worked and there may be something wrong with the website. They sent me 3 emails confirming the booking. When I arrived there the next day, and after driving for 1.5 hours they said I didn't have enough points for my reservation and they offered me a "discounted price" to pay for my room. I refused the offer and asked why I received a confirmation of booking if I didn't have enough points! And why I don't have enough points if I have the exact number of points mentioned online for the room. The front office staff referred me to 2 different managers just to tell me they did nothing wrong and that "they went the extra mile" by booking the room for me. We had a long argument about the proper communication that should have happened “before” I made my trip to the hotel but they insisted they did everything right. So I had to cancel my stay in the hotel and drive back 1.5 hours.
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Date of stay: June 2021
Room Tip: Make sure you know what you're paying for.
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Sam C wrote a review Jun 8
17 contributions
The best hotel I’ve stayed in! The minute we got to our room the bellman was like “come see the balcony I have the perfect picture for you” thank you ! That was my first picture in Egypt ...Me fake touching the top of the Giza!!! What a time to be alive !!! Staff were amazing ! The consistency was everything the Indian restaurant is a must !!!! They have the best mango drink fresh mango !!! You can’t go wrong ! I wanted to drink but not sure what I wanted. The bartender knew exactly what to make me (lime, honey with a shot of Egyptian zin frozen) hunnnnayyyy let me tell you that drink was everything !! We left Cairo for a few days to explore other islands (of course we had a lot of luggage) . The hotel was nice enough to keep our luggage and everything was there when we returned. Thank you ! We were the life of the party ! Staff made sure we were well taken care of thank you everyone there !
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Date of stay: May 2021Trip type: Traveled with friends
Rafael C wrote a review Jun 6
Miami, Florida, United States36 contributions36 helpful votes
The Marriott Mena House is superbly located near the pyramid complex of Giza and the new Cairo Museum. Moreover the service, staff, dining, room appointments (upgraded to a suite with points) worthy of these 5 stars. This stay was from December 2019 pre-COVID.
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Date of stay: December 2020Trip type: Traveled as a couple
Response from Mena HOuse, Owner at Marriott Mena House, Cairo
Responded 1 week ago
Dear Guest Thank you so much for your feedback and comments on Trip Advisor. I am delighted to read that you had a wonderful stay with us. Your generous feedback is invaluable and much appreciated, as it enables us to monitor and improve the care and service we provide to our guests. We look forward to having you stay with us whenever you travel to Cairo. Thank you Tarek Lotfy
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lamphs wrote a review Jun 6
Damascus, Maryland160 contributions118 helpful votes
-2 nights, solo, base king room, included breakfast. -About an hour ride from the airport, 600 EGP including tip. I did a bit of negotiating with the 'limo' desk. You can use Uber to return to the airport - much cheaper! -Used two Marriott SNAs and those were cleared 5 days earlier to a 1 bedroom king suite with pyramid view. Pics on the website accurately depict the room. It is actually two adjoining rooms hence two full bathrooms. One room is the bedroom and the other is a living room. (There are regular pyramid view rooms for sale, but not via points, hence the SNA request. This suite was way too much room for just me for two nights.) -Arrival at the property - the driveway is a bit away from reception. Even though I arrived at a 'normal' time, 7 PM or so, there was no one at the driveway to take my bags (on a golf cart) to reception. I thought it a bit odd. The driveway area was staffed at other times during my stay. Anyhow I walked everything to reception. -Check-in was straightforward (a problem occurred later). Breakfast was included in the room rate. -Bellhop guided me to my room and showed me around. -I was assigned room 420 (see floor layout). Room was a bit dated in terms of furnishings, but I don't care about such things. Bed was comfortable, room temperature was adjustable, and there was a balcony with two chairs and a small table; lots of water. My only complaint was that the towels were of midrange hotel quality and that instant coffee provided. -Breakfast was at the 139 Pavilion restaurant. Full buffet. Staff served hot items and some cold items, but some cold items were self serve; although the following day, it appeared that staff served all cold items. By the way, this is of no concern to me if it had been a regular buffet. I don't eat with my fingers, so touching a serving utensil that someone else has also touched bothers me none. -Pool was quite nice. Pool staff observed customers approaching and brought towels and setup the umbrella however you wanted. Note that there were a lot of kids present. Did not cause any issues for me, but it is certainly not an adults only area. The only downside was that there was just one waiter for the pool bar and he never had a break. Took awhile to get his attention, but once delivered, the beer was cold (in fact the mug and glass were brought in a bucket of ice) and the food was decent. -I did have dinner at The Moghul Room restaurant - Indian. I explained that I was on my own, didn't want to order too much. The waitress suggested a starter, naan, and an entrée. It was just about the right amount of food and quite good. The rice for my entrée was an extra charge; a bit disappointing. -Checkout was straightforward. I had a breakfast charge which she immediately fixed without question. I used Uber to go to my next lodging. Very easy to use Uber, but it appears that the bellhop has to contact the front gate to advise security that a Uber (using the license plate number) is authorized to enter. -The one problem was at 10 PM the same evening as dinner. I went to bed fairly early as I had some work to handle in the morning. I had just fallen asleep when the room phone rang. It was the front desk telling me that there was a problem with my credit card and I needed to 'immediately' come down and pay cash for what I owed. Of course I gave him my thoughts, in a professional manner. He was apologetic for waking me and agreed that I could resolve it in the morning. Of course he made sure of that by disabling my keycard. The next morning, I inquired as to the problem at the front desk as agreed. That staff member had no idea what the issue was and enabled my keycard. He said he would check into it. I checked back a bit later and I think what happened is that my credit card was not swiped at check-in for the standard hold and dinner pushed the system into some sort of alert mode. At checkout, I was asked how everything was; I provided the appropriate feedback. -Only one pet peeve. The front desk has no small bills for change or so claimed. I wanted 50 EGP (or less) notes in exchange for 100 EGP notes so that I could tip. Everyone has hands out for tips; it is what it is. I asked on three occasions, and staff was checking their wallets, purses, bellhops, etc. for change. Each time, I received my change, but not having a cash drawer is curious especially when I saw customers paying cash at the front desk. Maybe cash is immediately placed in a safe? (I later found a bank near the entrance to the property that was happy to provide change.) -Speaking of safe(ty). The property has a wide security perimeter. There are a number of gates, vehicle inspections, bomb dogs, uniformed and plainclothes armed officers, as well as solider-like personnel patrolling the property as well as the outer perimeter as well as all of the tourist areas. -The hotel does not offer tour services directly. There is a company located in the property's commercial area that arranged tours. Normally I do not do arranged tours; I prefer to figure things out on my own. But the pyramids are a bit different, so I did a private tour, likely for too much money, but the guide was fairly good and in no hurry to move me along. I also arranged to see the evening light show, which was quite good, although I got cheated. The narration was in Spanish that particular evening. Why - I have no idea. The show is setup with several hundred chairs, but my night had 40 some people (I counted) and I can safely state that most were locals. My point is that I was offered, at my seat, an English headset for 20 EGP and my driver's license by a 'staff' member. I told him that I would not provide my driver's license. He came back to my seat with a headset for 20 EGP, which I accepted. I told the tour agency about this the following day. (Let me rewind for a minute about the tour agency. Five employees sitting in a small front office. 3 acknowledged my entrance, 1 did not say a word (playing Solitaire), and one glared at me the whole time without a word. The tours are booked with USD - cash or credit. I chose to use my CSR card. The staff member (who was friendly) took my card and walked to a back office with it even though she had two credit card machines in front of her. She came back and told me my card was declined twice. I said 'let's call Chase, there should be no issue'; called Chase (on speaker), Chase told me that it had no record of receiving any transaction and try again. Sure enough the transaction went through - it was a miracle.) Fast forwarding, the morning after the light show, I went back to the office to meet my tour guide for the pyramids. I mentioned the headset issue. The staff member that glared at me the entire time the previous day was the same one who was visibly upset about the headset incident. She told me that the headset was included in the price and should have been given to me at the entrance to the show. She was on the phone with someone immediately and was obviously doing most of the talking. (The tour guide translated a bit for me.) And I did not complain to the office; I made an 'observation' to please inform customers that they'd need to have 20 EGP for each headset. All in all, this was a great property for a few days. Staff was truly appreciative of my being there - 'tell all of your American friends to come to Egypt' - things are still difficult re: tourism. I would presume that most of the hotel guests were relatively local. If you plan to see other Cairo-based sites, this is probably not the best location compared to staying on or near the Nile River.
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Date of stay: May 2021
Sleep Quality
Susanna M wrote a review Jun 4
10 contributions
This hotel is legendary, you feel you've traveled back in time and you are surrounded by places visited by queens and kings from all over the world... All this in the middle of the pyramids of giza and sphinx. Breakfast was in an open area with the mighty pyramids in the background. The pool was heated and my kids enjoyed it in February!!!! I've attended also a wedding there and the experience was magical as well. Everything about this hotel makes it feel royal and special. It was an unforgettable experience.
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Date of stay: February 2021Trip type: Traveled with family
Response from Mena HOuse, Owner at Marriott Mena House, Cairo
Responded 1 week ago
Dear Guest, Thank you for sharing your feedback regarding your stay. I appreciate your valuable comments regarding our staff, service, food and location which you have graciously shared. It is very encouraging feedback from patrons like you which keep us motivated to strive for excellence in all aspects and we value it a lot. Thank you once again for your time and your gracious comments and we all await your return back soon at Marriott Mena House. Best regards, Tarek Lotfy
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$108 - $257 (Based on Average Rates for a Standard Room)
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EgyptGiza GovernorateGiza
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