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Holiday Inn - Citystars

#19 of 140 Hotels in Cairo
Certificate of Excellence
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Holiday Inn - Citystars
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436 Reviews from our TripAdvisor Community

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Showing 324: English reviews
Dubai, United Arab Emirates
Level Contributor
150 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel connected to City Stars hotel, make the outlets of the hotel busy all the day,service is ok,food is fair, it's business hotel,rooms are ok you can all need. Pool is small.front office was helpful.

Helpful?
Thank hisham T
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear hisham T, Thank you for staying at Holiday Inn Cairo Citystars and for sharing your comments on TripAdvisor. We are very glad to know that you enjoyed your time and hope to have the pleasure of welcoming you again soon. Sincerely, Dina Y Khalil Executive Secretary More 

London
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Well it could not last. After the experience of superlative service at the hands of Jones at the Hilton Xi'an a few weeks ago, I now descended to the depths of mediocrity at the Holiday Inn. You'll be served by someone at reception who'll ask you your room number twice and whlle he's processing the transaction another person will breeze... More 

Helpful?
1 Thank SQ320
Milton Keynes, United Kingdom
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

As a Holiday Inn dont expect much of food or amenities. Although the hotel does try. It is within reasonable distance from the airport but wil take you between 30 to 60 min to get elsewhere in Cairo. Staff are lovely: pretty helpful and good humored.

Helpful?
Thank bbatiz
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear bbatiz, Thank you for staying at Holiday Inn Cairo Citystars. We are happy you enjoyed your time with us and found our colleagues helpful and hospitable. Looking forward to welcoming you back in the future. Sincerely, Dina Y Khalil Executive Secretary More 

Bangalore
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 18, 2016

Hotel location is very nice next to city star mall, good rooms. We arrived morning 10 am asked them for early check in but they didn't provide till 12 noon which made us to wait in lobby almost 2 hours.

Helpful?
Thank Raghubrr
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Raghubrr, Thank you for staying at Holiday Inn Cairo Citystars and for sharing your comments on TripAdvisor. We are happy you liked our rooms and found our Hotel location convenient; we would like to highlight that our official check in time is 3 pm however for our guest convenience we always do our best to accommodate the guest as... More 

ESBO, FINLAND
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 5, 2016

Just back from a longer stay in this hotel and: The pluses: Nice location, Good service on site, a VERY big thanks for the gluten-free homebaked bread at breakfast - Don't know if it was standard or only for me. Also a big thanks to the chef and people at the Windows buffet with live cooking. Specially the serving guy... More 

Helpful?
Thank Dag_Finland
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Dag_Finland, Thank you for staying at Holiday Inn Cairo Citystars. We are glad you enjoyed your time with us and liked our food and facilities. We apologize for the bad service you received from the limo company we are dealing with and promise to escalate this issue to their management; we will investigate regarding your requests and will take... More 

Assiut
Level Contributor
17 reviews
6 hotel reviews
5 of 5 stars Reviewed June 4, 2016 via mobile

Good hotel member in IHG group, good furniture rooms but little bit small, there are two very good restaurants "Windows" & "Indira" indian food, there is a swimming pool & gem & the hotel is a bout few steps of Cairo City Stars Mall where you can make shopping.

Helpful?
Thank Mohamed E
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Mohamed E, Thank you for staying at Holiday Inn Cairo Citystars. We are delighted to learn that you had a good time with us and enjoyed our food and hotel facilities. We look very much forward to welcoming you again in the future. Sincerely, Dina Y Khalil Executive Secretary More 

Jeddah, Saudi Arabia
Level Contributor
138 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
5 of 5 stars Reviewed June 3, 2016

First time to try this hotel, actually We were going to Rome, Italy and did not find a suitable schedule for direct flight from Jeddah - KSA. We have taken a flight Jeddah - Cairo then another flight Cairo - Rome over lapping time was 7 hours so we have booked one night at the Holiday Inn City stars. Time... More 

Helpful?
Thank Sherif F
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Sherief S, Thank you for choosing to stay at Holiday Inn Cairo Citystars and for taking the time to share your comments. We are glad you were able relax and enjoy your time with us although it was very short. Your promise to visit us again is greatly appreciated and we look very forward to welcoming you back in... More 

Etxebarri, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 1, 2016

I stayed in this hotel from May 25th to May 29th and it was my second time there. The hotel is very nice (European standards) and the breakfast is quite good, although I couldn't try the rest of the food they offer. However, I had a couple of problems with the "official" taxi driver of the hotel and I believe... More 

Helpful?
Thank JorgeC2307
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear JorgeC2307, Thank you for choosing to stay at Holiday Inn Cairo Citystars and for taking the time to post your experience in details. We are glad to know that you enjoyed your time with us and liked our breakfast and services. We do apologize for the taxi driver attitude but would like to highlight that he belongs to a... More 

Alexandria, Egypt
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 30, 2016

I stayed there during a short visit to Cairo , the hotel is 30 minutes from Ramis train station & located at city stars complex . The city stars mall is only few steps from the hotel entrance. Reception staff is very helpful & friendly , I got a nice room clean room with king size bed (was travelling alone... More 

Helpful?
Thank yellowsub80
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear yellowsub80, Thank you for choosing to stay at Holiday Inn Cairo Citystars and for taking the time to share your experience here on TripAdvisor. Your nice comments came as a reward for all colleagues as it is our utmost goal to see our cherished guests happy and satisfied; we have to follow our brand standards but we do encourage... More 

Mumbai (Bombay), India
Level Contributor
94 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed May 27, 2016

This hotel is located in the Heliopolis area and adjoining the Stars City Mall. I stayed here from 17 to 21-May’16 (04-nights) while on a Business Trip to Cairo, Egypt. I am a Platinum Elite IHG member, but there was no such reception at the time of arrival. I had requested for an early check-in, as my flight from Mumbai... More 

Helpful?
Thank KunalBanerjee
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear KunalBanerjee, Thank you for staying at Holiday Inn Cairo Citystars and for taking the time to post your comments on TripAdvisor. We are happy you liked our property and enjoyed our restaurants and wish you had a good time with us. We do apologize about the shortfalls you may have encountered and promise to look into them and take... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 

Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11511, Egypt
Location: Egypt > Cairo Governorate > Cairo
Price Range: $143 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Reservation Options:
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn
Hotel Style:
#16 Family Hotel in Cairo
#17 Luxury Hotel in Cairo
#23 Business Hotel in Cairo
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