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Holiday Inn - Citystars

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#18 of 140 Hotels in Cairo
Certificate of Excellence
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Holiday Inn - Citystars
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458 Reviews from our TripAdvisor Community

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Showing 340: English reviews
Dubai, United Arab Emirates
Level Contributor
168 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at Holiday Inn Citystars for 4 nights last week and I have no major complaints. Check-in was breeze and that too at 8am. I was even upgraded to a superior room. The room was huge and the washroom was fine too (the faucet was slight cramped if your door is open). I had stayed at Intercontinental City Stars... More 

Helpful?
Thank aayushrivastava
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It could be a perfect choice in terms of location, security, cleanness & room amenities. But front desk staff give less value and spoiled everything. Despite of my confirmed internet booking for a whole honeymoon week stay; I had a painful check-in as they insist to charge me in hard currency while it's clearly stated in my confirmation I shall... More 

Helpful?
Thank hima2000
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear hima2000, Let me first wish very warm wishes for a beautiful lifetime marriage and then thank you for choosing to stay at Holiday Inn Cairo Citystars. We are delighted to learn that you had a good time with us, found our rooms comfortable, enjoyed our breakfast and found our colleagues professional and hospitable. We do apologize about the inconvenience... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

This was my secret be visit to Holiday Inn City Stars and hotel and its service is very good. Having said this did have an issue with the ignorance shown on the loyalty treatment. Repeatedly mentioned at the reception about my membership with IHG and while it was updated with the eh booking but strangely the available benefits were not... More 

Helpful?
Thank Hemant D
Ibrahim N, Rooms Division Manager at Holiday Inn - Citystars, responded to this review

Dear Mr. |Hemant, Thank you for choosing Holiday Inn Cairo Citystars, and being one of the most loyal IHG rewards members. We are very disappointed that we didn't meet your expecatations, and please accept our sincere apology, as through our loyal guest comments only we can improve service. Looking forward to welcome you back. Regards, Asmaa Hadary Rooms Division Manager More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As a returning customer it was good just like the first stay. But receptionist and guest relation should be more friendly and smiley. I have a little problem when we arrived to the room, I saw some hair on my bed :-( bed are the first thing I will check when I arrive to any hotel. and other than that... More 

Helpful?
Thank Chen30
Ibrahim N, Rooms Division Manager at Holiday Inn - Citystars, responded to this review

Dear Mr. Chen30, Thank you for choosing Holiday Inn Cairo Citystars. We are very disappointed that we didn't meet your expecatations, and please accept our sincere apology, as through our loyal guest comments only we can improve service. Looking forward to welcome you back. Regards, Asmaa Hadary Rooms Division Manager More 

Level Contributor
190 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

What a great hotel I was greeted very well as a IHg Gold member. The rooms were fantastic and spacious. The staff was just too good and very helpful. As i was on the executive floor had all the benefits of the executive lounge. Being a part of the shopping complex it's makes all the more convenient. Fantastic is one... More 

Helpful?
Thank Syed S
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Syed S, Thank you for staying at Holiday Inn Cairo Citystars and for sharing your experience on TripAdvisor. We are very happy to learn that you enjoyed your time with us and found our colleagues helpful and friendly. We look very much forward to welcoming you back in the near future. Sincerely, Dina Y Khalil Executive Secretary More 

Alexandria, Egypt
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was one of my shortest visits to Cairo (or elsewhere), yet it was not bad at all. It was a one night business trip and I only arrived not too long before midnight. The staff were very friendly and very helpful and they even allowed us a late checkout that gave us a few helpful hours. The room was... More 

Helpful?
Thank M_Sami5870
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear M_Sami5870, Thank you for choosing to stay at Holiday Inn Cairo Citystars and for taking the time to share your experience. Knowing that you had a good time with us, found our colleagues friendly and that our breakfast variety met your expectations made us all happy and comfortable; we are also glad you had the chance to dine at... More 

Maryland
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for an 11-day business trip and was very pleased. Staff recognized me as an IHG member and received a free upgrade at check-in. All the staff were great. From the Front Desk, Housekeeping, Room Service, Business Center, to the Bartenders, all the staff were polite and willing to do what it takes to make you happy. Concierge did... More 

Helpful?
Thank Kloberda
Ibrahim N, Rooms Division Manager at Holiday Inn - Citystars, responded to this review

Dear Mr. Kloberda, Thank you for choosing Holiday Inn Cairo Citystars and being one of the most loyal IHG Rewards members. We are delighted with your lovely comments, and we've succeeded to meet all your requirements and expectations. We'll transfer your nice comments to our team. Looking forward to welcome you back. Regards, Asmaa Hadary Rooms Division Manager More 

Level Contributor
9 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel. Great value for money. The staff are very friendly and professional. City stars mall is next door, which is great for shopping or a quick bite. Ask at the reception for Hany Magdy or Moustafa Mahmoud as they are very dedicated and friendly. Upon check in guest relations will come and wish you a warm stay. The street... More 

Helpful?
Thank Ayman M
Ibrahim N, Rooms Division Manager at Holiday Inn - Citystars, responded to this review

Dear Mr. Ayman, Thank you for choosing Holiday Inn Cairo Citystars. We are delighted that you've enjoyed your stay with us, we'll transfer your lovely comments to our team. Looking forward to welcome you back. Regards, Asmaa Hadary Rooms Division Manager More 

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Been there for a short business trip in August 2016 , The hotel it self was good nothing special the location beside City stars Mall is perfect but it's so far from the downtown , the room was good the staff were helpfull

Helpful?
Thank Hassan A
Ibrahim N, Rooms Divsion Manager at Holiday Inn - Citystars, responded to this review

Dear Mr. Hassan, Thank you for choosing Holiday Inn Cairo Citystars. We are delighted that you've enjoyed your stay with us. Looking forward to welcome you back. Regards, Asmaa Hadary Rooms Division Manager More 

2 reviews
4 of 5 stars Reviewed August 18, 2016 via mobile

Great place to stay only 10-15 mins from airport connects to the awesome city stars shopping mall. All staff are helpful just as quick as anywhere else in Cairo. breakfast is international continental buffet with enormous choice highly recommend the pastries yum eat as much as you like . Dinner has choice between alla cart or live cooked buffet again... More 

Helpful?
Thank John B
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear John B, Thank you for staying at Holiday Inn Cairo Citystars and for taking the time to post your experience on TripAdvisor. We are glad you enjoyed your time with us, liked our rooms, food and enjoyed our cocktails by the pool; it was very rewarding to every colleague to read the positive comments on how you found them... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 

Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11511, Egypt
Location: Egypt > Cairo Governorate > Cairo
Price Range: $150 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Reservation Options:
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn
Hotel Style:
#16 Family Hotel in Cairo
#16 Luxury Hotel in Cairo
#23 Business Hotel in Cairo
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