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Holiday Inn Cairo - Citystars

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Ali Rashed Street, Cairo 11511 Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$110
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Free cancellation until 12/04/21
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Traveler (384)
Dining (42)
Room & Suite (33)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Cairo - Citystars
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 211 hotels in Cairo
Location
Cleanliness
Service
Value
Travelers' Choice
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo. Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive floor guests will have access to the executive lounge where they can check in and out privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing. Facilities and services at Holiday Inn Cairo CityStars include fully equipped business center. The hotel offer complimentary high speed internet access and WIFI in all guest rooms, and health club offers the latest state-of-the-art fitness equipment.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Center with Internet Access
Wifi
Rooftop pool
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Salon
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Arabic
859Reviews11Q+A100Room tips
Traveler rating
  • 419
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Popular mentions
wrw3rd wrote a review Jun 19
Dahab, Egypt42 contributions19 helpful votes
My stay with City Stars Cairo, was disappointing. Tedious, delayed check in, dirty unprepared room, worn out air conditioning, and large stains on the carpet. Made this a poor value. On the positive side, nice staff, good food, and a comfortable bed put them between 2 and 3 stars.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Try the Intercontinental, cost a little more but better value.
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Response from Ibrahim Nashaat, Owner at Holiday Inn Cairo - Citystars
Responded 2 days ago
Dear wrw3rd, Thank you for staying at Holiday Inn Cairo Citystars. I am awfully sorry to read your comments and deeply apologize for the shortfalls. I would like to assure you that this is not the norm of our Hotel and we do not compromise such service. Please take few minutes to communicate with us at info.hicitystars.com giving us your name, room number and period of stay to further investigate and take immediate corrective actions. Sincerely, Ibrahim Nashaat General Manager
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Mahmoud Abou El Atta wrote a review Jun 19
23 contributions16 helpful votes
Three years ago this hotel was about to upgrade from 4 to 5 stars , I visited it that time and I wrote a review that it was good I revisited it again two days ago , it was extremely bad in everything 1. Workers at the reception were very impolite in dealing with guests 2.Workers allover hotel gives you wrong information about every thing - Is there are towels on the pool ? No , take yours with you, and later I found towels on it ! - Where is the restaurant for the dinner ? Downstairs, I went there and there no one even to ask him and no dinner was there 3. I booked an open buffet dinner , and later they deceived me and it was just a set menu food without any refill and also they informed me that drinks were included and later added extra fees 750 pounds for that without even informing me!! 4. The room was deficient in soap and towels , inaddition to malfunctioning devices in the bath. 5. The quality of food was very bad and the juice was rotten in the dinner 6.The variety of food in the breakfast was very poor , the workers there are extremely annoyed from their work and this had a very bad impact on their behavior with the guest .. Overall, I don't recommend that hotel to any one and I will never revisit it again There alot of good hotels which are at least have a good attitude toward their guests and not deceiving them
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Date of stay: June 2021Trip type: Traveled with family
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Response from Ibrahim Nashaat, Owner at Holiday Inn Cairo - Citystars
Responded 2 days ago
Dear M_Abouelatta, We are sorry to read that you had an unpleasant stay this time with us. We always strive to render the best of services to our clients. Investigating your case, the dinner was moved from our restaurant downstairs to the pool where we serve an open buffet with free refill, as for beverages they are never included in the half board basis so I assure there was a misunderstanding there. Deceiving our clients is never in our culture, we promise you to further investigate and any necessary corrective action will be immediately put in place. We look forward to another opportunity to be of service to you and promise you a memorable stay. Sincerely, Ibrahim Nashaat General Manager
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Hatem S wrote a review Jun 16
Riyadh, Saudi Arabia182 contributions22 helpful votes
Hotel is well maintained. Good furniture located over Citystars mall. I dropped 2 stars because of the delay from front disk for more than 2 hours in check in. Around 15 minutes to new Cairo and 25 minutes to Nile downtown area. There is a money exchange machine in lobby. And lounge as well.
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Date of stay: May 2021Trip type: Traveled with family
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Response from Ibrahim Nashaat, General Manager at Holiday Inn Cairo - Citystars
Responded 6 days ago
Dear 282hatems, Thank you for your valuable feedback. Please accept our sincere apologies for the delay in check in and we hope you give us he chance to improve your impression about our services. Please let us know if there is anything we can do to make your stays most enjoyable. Kind regards
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Ahmed E wrote a review Jun 8
1 contribution
Thats an amazin hotel service and good hospitality speacially karim and mohamed el shimy from the concierge and all the front desk team thanks so much and the rooms and cleaning And good buffet and food in all of the reasturant
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Date of stay: June 2021Trip type: Traveled on business
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Response from Ibrahim Nashaat, General Manager at Holiday Inn Cairo - Citystars
Responded 6 days ago
Dear Ahmed, Thank you for your valuable feedback, we are very pleased to find out that you enjoyed your stay and that our service were up to your expectations. Your pleasant comment about our colleagues Karima nd Mohamed is very much appreciated, they join me in thanking you and will always be at your service. Come back soon to your second home
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Sherif elhefnawi wrote a review Apr 2021
1 contribution
A superior experience with the restaurant staff, very welcoming and very professional. Mr mohamed Obrashy and Mr Ahmed Mokhtar were very collaborative as we were all responsible to prepare food for Countries competing in Junior Fencing World cup.
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Date of stay: April 2021Trip type: Traveled on business
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Response from IHG Citystars, Owner at Holiday Inn Cairo - Citystars
Responded Apr 14, 2021
Dear Hefnawi99, Thank you for sharing your positive review about your recent experience at Holiday Inn Cairo Citystars. We are truly honored when our guests take the time to tell us about their feedback specially when it is a good one. Holiday Inn Team spares no effort to meet the expectations of our guests and render them the best service and highest quality of products they deserve and we are very pleased we achieved our target and made your time with us enjoyable and memorable. Your encouraging comments have been shared with all concerned colleagues at Holiday Inn specially who you mentioned as a reinforcement to them to continue their efforts to make it the best Hotel in Cairo. Looking forward to welcoming you soon again to Holiday Inn Cairo Citystars. Kind Regards, Ibrahim Nashaat General Manager Holiday Inn Cairo Citystars
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PRICE RANGE
$117 - $155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn - citystars hotel cairo, holiday inn cairo, cairo holiday inn
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
311
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Frequently Asked Questions about Holiday Inn Cairo - Citystars
Which popular attractions are close to Holiday Inn Cairo - Citystars?
Nearby attractions include City Stars Mall (0.2 miles) and ISim Egypt Flight Simulator Center (0.01 miles).
What are some of the property amenities at Holiday Inn Cairo - Citystars?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Cairo - Citystars?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Cairo - Citystars?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Cairo - Citystars?
Yes, valet parking is available to guests.
What are some restaurants close to Holiday Inn Cairo - Citystars?
Conveniently located restaurants include Al Khal Egyptian Restaurant, Esplanade Cafe Restaurant, and Nişantaşi.
Are there opportunities to exercise at Holiday Inn Cairo - Citystars?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Holiday Inn Cairo - Citystars have an airport shuttle?
Yes, Holiday Inn Cairo - Citystars offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Cairo - Citystars?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Cairo - Citystars offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Cairo - Citystars?
The staff speaks multiple languages, including English and Arabic.