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InterContinental Cairo Citystars

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Omar Ibn El Khattab Street Heliopolis, Cairo 11511 Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 03/11/22
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Traveler (1333)
Room & Suite (362)
Dining (114)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Cairo Citystars
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 220 hotels in Cairo
Location
Cleanliness
Service
Value
Travelers' Choice
Voted Cairo's Best Business Hotel, InterContinental Cairo Citystars offers luxury amid lush gardens in the buzzing hub of Citystars Heliopolis, next to Stars Centre Mall. Whether you are in Cairo for business or leisure, the hotel puts everything at your fingertips, from steak to sushi, from spa treatments to squash, and from complimentary Wi-Fi to cocktails on the air-conditioned poolside terrace. Eleven restaurants and bars are available in the hotel including Shogun Japanese restaurant, Al Khal Egyptian restaurant, Maestro Italian restaurant and Fayruz Lebanese restaurant. For a tour of nearby Cairo Citadel and Giza Pyramids, our Concierge will gladly help
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Kids stay free
Babysitting
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Swimup bar
Poolside bar
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Arabic
2116Reviews23Q+A100Room tips
Traveler rating
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Popular mentions
ali shawky wrote a review Today
Sharm El Sheikh, Egypt1 contribution
I would like to explain that Intercontinental city star is my second home but the room become old television is not working safe box is not working scale is not working it’s really bad Because there is no maintenance It need just a little bit maintenance and will be great F.B was great restaurant and breakfast Infrastrutture of the hotel is old It need to have always maintenance thank you
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Date of stay: September 2021Trip type: Traveled with family
Room Tip: Yes You need to check that the room ready for new guest I need to call 3 or 4 times to fix things
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Alexei_K wrote a review Yesterday
Moscow, Russia1308 contributions169 helpful votes
+1
Visited this hotel again. First after the pandemic. The experience has deteriorated compared to previous trips. There is only one reason - the hotel is dilapidated. This time I was accommodated in a distant building with an apartment. Everything is old and needs renovation. But the worst of all is the windows - they close very loosely and let the noise from the street pass through. And downstairs there are a children's playground and a sports ground. Late night noise. In the morning the sun was shining through the windows. And it's a pity. Because in the evening the curtains seem to be clean, but in the light of the sun you can see that they are all terribly dirty stains. Its nasty to touch them. The room was constantly cold as the temperature regulator was broken. Judging by the smell, the filters in the system have not been changed for a long time either. The pillows were old and not comfortable so together with the noise I had very bed sleep. All in all, this time I was disappointed with my stay. The only thing that remained invariably great was the breakfast.
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Date of stay: September 2021
Rooms
Cleanliness
Service
Trip type: Traveled on business
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Eman keshk wrote a review Sep 26
1 contribution
Very clean , friendly staff , variable food, clean pool , gym open 24/7 , speed room service , easy check in and out , safe parking , suitable for business meetings and located in center of cairo.....
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Date of stay: September 2021Trip type: Traveled solo
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Response from Tamer Refaat, Owner at InterContinental Cairo Citystars
Responded yesterday
Dear Ms. Eman, Thank you so much for sharing your recent experience at Intercontinental Citystars. We are glad you enjoyed our services and facilities. And all your comments are very much appreciated. Hope to welcome you soon at InterContinental Cairo Citystars. Kind regards, Tamer Refaat Director of Sales and Marketing
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Seif Y wrote a review Sep 25
1 contribution
Staff was very helpful specially miss salma hany she is verey helpful , breakfast fast was perfect Room service staff was very helpful and when i came back i will tell my friend and family about you guys . Thanks guys you made my expectations. For this vacation
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Date of stay: September 2021Trip type: Traveled solo
Room Tip: Break fast was very helpful
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Response from Tamer Refaat, Owner at InterContinental Cairo Citystars
Responded 2 days ago
Dear Mr. Seif, Thank you so much for sharing your nice experience about your stay at InterContinental Cairo Citystars on Tripadvisor, I am very delighted to learn that you have enjoyed our breakfast buffet, facilities and services. A positive guest experience is something our staff takes great pride in, so we value your feedback. We thank you again and we hope to welcome you soon at InterContinental Cairo Citystars. Thank you, Tamer Refaat Director of Sales and Marketing
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Klaus G wrote a review Sep 15
1 contribution
Upon check-in the receptionist offered me a pool view room (although I didn't care because it was a business trip - the view was not the priority). I was in the room #122 and was very noisy the all night!!! In the room was the old furniture, the remote control and the scale didn't work, the amenities- only the shower gel and lotion-not accepted for the 5* hotel! Also, they came to charge the drink which I signed to be on the bill on my room- after an hour the waiter knocked on the door to charge-because I didn't leave the deposit - and nobody told me I should do that!! The staff in the restaurant were very polite. I won't recommend anyone to stay at this hotel!! The worst part of my stay was when the duty and night managers called me at 01:30AM to tell me that is not allowed to bring any woman in the room (which I knew because I'm living in Egypt more 20 years)!!! After I told them to check cameras in all hotel and hanged the phone! Unbelievable!! The only benefit of this hotel is location.
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Date of stay: September 2021
Rooms
Location
Service
Trip type: Traveled on business
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Response from Tamer Refaat, Owner at InterContinental Cairo Citystars
Responded 1 week ago
Dear Valuable Guest, Thank you for sharing your review on TripAdvisor. We apologize for the unpleasant experience you have encountered, it is only through our guests' feedback that we can improve our performance and ameliorate our services. Please note that your comment will not go unnoticed and an investigation shall take place. Your comment will be communicated with the concerned staff for necessary action and corrective measures are now in place. We hope the inconvenience encountered that time will not deter you from visiting us again so that we can render you the best service expected from our Brand. Thank you, Tamer Refaat, Director of Sales and Marketing
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PRICE RANGE
$155 - $220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental citystars cairo hotel cairo, intercontinental cairo
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
824
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Frequently Asked Questions about InterContinental Cairo Citystars
Which popular attractions are close to InterContinental Cairo Citystars?
Nearby attractions include City Stars Mall (0.05 miles) and ISim Egypt Flight Simulator Center (0.2 miles).
What are some of the property amenities at InterContinental Cairo Citystars?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at InterContinental Cairo Citystars?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Cairo Citystars?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Cairo Citystars?
Yes, valet parking is available to guests.
What are some restaurants close to InterContinental Cairo Citystars?
Conveniently located restaurants include Al Khal Egyptian Restaurant, Nişantaşi, and Esplanade Cafe Restaurant.
Are there opportunities to exercise at InterContinental Cairo Citystars?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does InterContinental Cairo Citystars have an airport shuttle?
Yes, InterContinental Cairo Citystars offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Cairo Citystars?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Cairo Citystars offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Cairo Citystars?
The staff speaks multiple languages, including English and Arabic.