LE MERIDIEN HELIOPOLIS $77 ($̶1̶2̶9̶) - Updated 2019 Prices & Hotel Reviews - Cairo, Egypt

3.5

Location

Cleanliness

Service

Value

Occupying the most exclusive site in the heart of Heliopolis lays this 283 rooms and suites elegantly designed hotel, Le Meridien Heliopolis offers a vast spectrum of limitless services, guaranteeing comfort designed with space and charm. The restaurants & bars range from formal to casual offering a unique assortment of dining experiences with an unparallel variety of International cuisine from the five continents.

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Property amenities

Pool

Restaurant

Room Service

Fitness Center with Gym / Workout Room

Free High Speed Internet (WiFi)

Bar/Lounge

Spa

Airport Transportation

Banquet Room

Business Center with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Hot Tub

Laundry Service

Meeting Rooms

Multilingual Staff

Outdoor pool

Shuttle Bus Service

Wheelchair access

Room features

Family Rooms

Non-Smoking Rooms

Suites

Good to know

HOTEL STYLE

Mid-range

Classic

HOTEL CLASS

Hotel links

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Hotel deals

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Contact

51 El Orouba Street Heliopolis, Cairo 11511 Egypt

Name/address in local language

+1 844-631-0595

Getting there

Cairo Intl Airport5 mi

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Nearby restaurants

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Nearby attractions

Saqqara (Sakkara) Pyramids

3 minPoints of Interest & Landmarks

St. Mark's Coptic Orthodox Church

9 minReligious Sites

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549Reviews

455Photos

12Q+A

81Room tips

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Popular mentions

Worst room ages!!

Had a three days stay in the hotel , had a connected family room, old furrniture and a bathroom that neede to be renovated ten years ago!!! Apart from that the room needed to be renovated as quickly as possible , the room was flooded at night and there was an electrical problem…

Date of stay: February 2019

Response from Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis

Responded 1 week ago

Dear Dina, Greetings from Le Méridien Heliopolis… Thank you for choosing Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. It is with great concern that I have read your review and thank you for bringing these issues to our attention, We always appreciate when our guests take the time to share their concerns with us so we can endeavour to meet their expectations. We totally agree that our hotel is in need to a new facelift, needless to mention that we are working on renovation issue many years ago, this plan was supposed to start 3 years ago, but due to Egypt current situation regretfully it was postponed, but rest assured that we are on the process to start soon by the rooms which will include new features, and will cover the entire hotel, we are all enthusiastic and eager to engage in this great challenging task and confident that once the renovations are completed we will exceed your expectations in terms of refurbishment, décor, service etc… Please rest assured that we do take guests’ feedback very seriously, as through each comment/recommendations we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Please do not hesitate to call on me should you need any future assistance, I will be at your service anytime. Kind Regards, The Hotel Management

Convenient

We used this hotel as a transit one since it is very near to the airport which is a big plus wrt Egypt traffic. We rented a Day room at 1600LE from 11am till 7pm. I think std room rates start from 3200LE. Checked in. Left our luggage in room then went on a tour. Came back and…

Date of stay: January 2019

Response from Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis

Responded 4 weeks ago

Dear Valuable Guest, Greetings from Le Méridien Heliopolis… Thank you for staying at Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We are delighted to know that you’ve enjoyed your overall experience with us; we genuinely value your comments and excellent scoring, especially your lovely and charming words regarding our location and lovely lounge. Regret the shortfall which came out of our receptionist, let me assure your goodself that we will take necessary action to prevent reoccurrence. On behalf of the entire team at the Le Meridien Heliopolis, I would like to extend my sincere gratitude and have trusted that your stay with us was both enjoyable and comfortable. We hope that you will always have a memorable and productive stays with us, and look forward to the pleasure of welcoming you again in the near future.

I think the rating of the hotel should be better. It is a very nice hotel and they take good care of the customers. Free Airport shuttle is very helpful. The only minor issue is the bathroom fittings, which is a bit old for today's standard. The taps in my room were leaking. I…

Date of stay: December 2018

Response from Nelly O, Administrative Assist to the General Manager at Le Meridien Heliopolis

Responded Jan 2, 2019

Dear Valuable Guest, Greetings from Le Méridien Heliopolis… Thank you for staying at Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We are delighted to know that you’ve enjoyed your overall experience with us; we genuinely value your comments and excellent scoring, especially your lovely and charming words regarding our hotel and services" It is a very nice hotel and they take good care of the customers. Free Airport shuttle is very helpful ". Your comments regarding bathroom fittings was transferred immediately to our Chief Engineer to take necessary to fix taps for our valuable guests as well as to save water too. On behalf of the entire team at the Le Meridien Heliopolis, I would like to extend my sincere gratitude and have trusted that your stay with us was both enjoyable and comfortable. We hope that you will always have a memorable and productive stays with us, and look forward to the pleasure of welcoming you again in the near future. Kind Regards, The Hotel Administration

Disorganised, expensive and smelly

Located on a noisy road, the smog was awful. The non smoking room on level 6 smelt like stale cigarettes and dirt. We organised a triple room through our tour and this was confirmed at Check in. Despite this, the third bed didn't arrive until nearly 11pm. We repeatedly…

Date of stay: December 2018

Response from Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis

Responded Dec 31, 2018

Dear Valuable Guest, Greetings from Le Méridien Heliopolis… Thank you for staying at Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We have regrettably noted that we did not meet your overall expectations; we kindly request you to accept our sincere apologies for any inconvenience caused. It is with great concern that I have read your review and thank you for bringing these issues to our attention, We always appreciate when our guests take the time to share their concerns with us so we can endeavour to meet their expectations. We apologize for any inconvenience. Kindly accept our sincere apology for the shortfall which came out of our receptionist who failed to fulfill her task properly as since reservation was included extra bed, it should be prepared before your arrival, necessary action will be taken to prevent such an incident. Kindly send me full details of your reservation to be able to investigate properly, (name, date of stay, reservation number if possible) My e-mail address is: nelly.onsy@lemeridienhotels.com As for the 12 % is not a tip, it is service charge which is applied by law. Regarding smoking, we have smoking areas, unfortunately we still have smoking clients who request smoking in different areas, but your remarks and opinion is very supportive and we will do our best to reconsider our smoking and non-smoking areas. Regarding the massage, let me clarify that ur Health Club is not operated by the hotel, there is a third party whom is handling it under hotel responsibility. Please rest assured that we do take guests’ feedback very seriously, as through each comment/recommendations we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. In closing, we thank you for sharing your constructive comments and for your support to Le Méridien Heliopolis and kindly give us the chance to introduce you to the real world of Le Méridien hospitality. Kind Regards, The Hotel Manager

+2

Convenient

I spent a night there on my way home. Really helpful hotel staff. The hotel is a short ride to the airport which is a positive for me. I was lucky to get the newly renovated room. It is not that spacious but it is nicly decorated and well equipped yet with an empty mini bar!.…

Date of stay: December 2018

Response from Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis

Responded Dec 7, 2018

Dear Valued Client, Delighted to note that you have appreciated your recent stay at Le Méridien Heliopolis, and very proud to read the kind words you have posted expressing your satisfaction, particularly with our helpful staff. I wish if you have reported the shower problem while staying at the hotel, we would have fixed it immediately. We thank you for that and we hope that you are considering Le Méridien Heliopolis, your HOME in Cairo. We will always look forward to the pleasure of being of service to you. Kind regards, The Hotel Management

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