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Le Meridien Heliopolis

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51 El Orouba Street Heliopolis, Cairo 11511 Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (165)
Room & Suite (131)
Dining (103)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Le Meridien Heliopolis
Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#40 of 195 hotels in Cairo
Location
Cleanliness
Service
Value
Occupying the most exclusive site in the heart of Heliopolis, Cairo, Egypt is Le Meridien Heliopolis, a 283 rooms and suites elegantly designed hotel offering a vast spectrum of limitless services, guaranteeing comfort designed with space and charm. The restaurants & bars range from formal to casual offering a unique assortment of dining experiences with an unparallel variety of International cuisine from the five continents.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Poolside bar
Bicycle rental
Free airport transportation
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Arabic
Hotel links
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Location

Full view
86Good for walkers
Grade: 86 out of 100
18Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
595Reviews13Q+A86Room tips
Traveler rating
  • 179
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  • 100
  • 53
  • 45
Time of year
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Popular mentions
carlh1980 wrote a review Feb 2020
Bangor, United Kingdom109 contributions16 helpful votes
Due to a flash flood we missed our connecting flight to Luxor after a 11hour taxi ride!!!! Managed to book here at 01:00 in the morning, so grateful they could fit us in. Eventually stayed two nights before we could catch a new connecting flight. Staff were very friendly and helpful. Rooms were nice. We ate in the lobby one night. I had the seafood platter which was beautiful. The prawns were fantastic. Second night we ate in their Thai restaurant, Rachawadee (they had three separate restaurants on site) the food was fantastic, so tasty, the duck was so flavoursome and the noodles were best I’ve had. Sadly the service did not match the food. We were made to feel like an inconvenience for eating there, so much so I refused to tip which is unheard of for me.
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from nellyo860, Administrative Assist to the General Manager at Le Meridien Heliopolis
Responded Mar 2, 2020
Dear Valuable Guest, Greetings from Le Méridien Heliopolis… Thank you for your loyalty to Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We are delighted to know that you’ve enjoyed your overall experience with us; we genuinely value your comments and excellent scoring. Regret the inconvenience caused during having your meal at the Thai Restaurant, hope to have a clear clarification with went wrong as it is not understandable, please share me your experience there so as we can take necessary action to prevent reoccurrence. My Email address: nelly.onsy@lemeridien.com On behalf of the entire team at the Le Meridien Heliopolis, I would like to extend my sincere gratitude and have trusted that your stay with us was both enjoyable and comfortable. We hope that you will always have a memorable and productive stays with us, and look forward to the pleasure of welcoming you again in the near future. Kind Regards, The Hotel Management
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mahmoud s wrote a review Feb 2020
Dubai, United Arab Emirates181 contributions36 helpful votes
Starting with the airport transfer service which was very good and in time. Check in and out were smooth and fast. Breakfast is good. The hotel is way too old in every aspect. The rooms are from probably 80’s not been renovated. Lightings is terrible and flimsy, you worry to touch anything as it may break. House keeping is also bad. Generally it’s ok to stay however I would personally go somewhere else. See photo of bathroom scale just to have an idea of how old this hotel is.
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Date of stay: February 2020Trip type: Traveled with family
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Response from nellyo860, Administrative Assist to the General Manager at Le Meridien Heliopolis
Responded Feb 15, 2020
Dear Valuable Guest, Greetings from Le Méridien Heliopolis… Thank you for choosing Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We have regrettably noted that we did not meet your overall expectations; we kindly request you to accept our sincere apologies for any inconvenience caused. It is with great concern that I have read your review and thank you for bringing these issues to our attention, we always appreciate when our guests take the time to share their concerns with us so we can endeavour to meet their expectations. Your comments have reflected a great disappointment the condition of the hotel, rest assured that we are working on our renovation plan many years ago, but due to previous Egypt situation it was postponed, but glad to assure you that we are working on our plan and it will start very soon and will begin with the rooms and bathrooms and it will cover the entire hotel. Please rest assured that we do take guests’ feedback very seriously, as through each comment/recommendations we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Please accept our sincere apology and do not hesitate to call on me should you need any future assistance, I will be at your service anytime. Kind Regards, The Hotel Management
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ZGastronomer wrote a review Feb 2020
Cairo, Egypt1,787 contributions191 helpful votes
+1
Hotel lobby has a very loud 🙈🙉 singer the sound so loud & that is reaching you at the very far end of the empty restaurant. Restaurant at lobby level.We were the only table all over the evening. Bread not fresh . Beef fillet of very poor quality asked for medium rare got well done. Vegetables burned & tasteless. Pepper sauce bad , mushroom sauce has nothing to do with mushrooms. Waiters are friendly and nice but not presentable at all . This can never be 5 stars . Menu very limited choice of Italian starters , pasta or others . Didn’t dare to try desserts. Toilets at the lobby smelly . One of the worst experience of I have had recently. Never again 😤.
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Date of stay: February 2020Trip type: Traveled on business
2 Helpful votes
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Response from nellyo860, Administrative Assist. to the General Manager at Le Meridien Heliopolis
Responded Feb 11, 2020
Dear Valuable Guest, Greetings from Le Méridien Heliopolis… Thank you for choosing Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We have regrettably noted that we did not meet your overall expectations; we kindly request you to accept our sincere apologies for any inconvenience caused. It is with great concern that I have read your review and thank you for bringing these issues to our attention, we always appreciate when our guests take the time to share their concerns with us so we can endeavour to meet their expectations. Your comments have reflected a great disappointment with the quality of the food. I would like to assure you that all your comments regarding breakfast food was transferred immediately to our Director of Food & Beverage to prevent reoccurrence. We have transferred your comment regarding Lobby toilet to our Executive Housekeeper to recheck its cleanliness. Please rest assured that we do take guests’ feedback very seriously, as through each comment/recommendations we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Please accept our sincere apology and do not hesitate to call on me should you need any future assistance, I will be at your service anytime. Kind Regards, The Hotel Management
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meki L wrote a review Feb 2020
9 contributions4 helpful votes
I started at the hotel for my birthday trip and it was amazing! From the first moment I entered the hotel we were greeted and taken care of from the doorman to the front desk to the wait staff st breakfast. Specially Ahmed,Haniand Mahmound (breakfast staff) remember my actually birthday and surprise me with a little cake and sang Happy Birthday in English and Arabic!!!! When you call room service or front desk someone calls you back in a timely manner to make sure your request was fulfilled. I recommend this hotel to anyone not only is the staff amazing but you can see the pyramids right from your room and even if you don't have a room view you can see them from the pool.
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from nellyo860, Administrative Assist. to the General Manager at Le Meridien Heliopolis
Responded Feb 10, 2020
Dear Valuable Guest, Greetings from Le Méridien Heliopolis… and Happy Birthday too. Thank you for choosing Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We are delighted to know that you’ve enjoyed your overall experience with us; we genuinely value your comments and excellent scoring. We are thrilled to read your charming comments regarding our associates who have succeeded to make your stay as enjoyable as anticipated. On behalf of the entire team at the Le Meridien Heliopolis, I would like to extend my sincere gratitude and have trusted that your stay with us was both enjoyable and comfortable. We hope that you will always have a memorable and productive stays with us, and look forward to the pleasure of welcoming you again in the near future. Kind Regards, The Hotel Management
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Mereontheroad wrote a review Jan 2020
Orangeville, Canada64 contributions14 helpful votes
Despite being located on a major street, the hotel is quiet. Our room was clean and comfortable, as well. The staff was friendly and hospitable. We had a small issue with our tv that was taken care of very quickly. Much appreciated! The location is great for going to the airport. There are no restaurants close by, so you will need to either eat at the hotel or take a taxi. We ate at the Thai restaurant, Rachawadee, and had a great meal. Our breakfast was included with our stay. It's a buffet with a good diversity of items, including an egg station. I would recommend staying here.
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Date of stay: January 2020
Value
Service
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Response from nellyo860, Administrative Assit. to the General Manager at Le Meridien Heliopolis
Responded Jan 28, 2020
Dear Valuable Guest, Greetings from Le Méridien Heliopolis… Thank you for choosing Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We are delighted to know that you’ve enjoyed your overall experience with us; we genuinely value your comments and excellent scoring. It is very rewarding to read your lovely and charming comments regarding our hotel, our clean and comfortable rooms, friendly and hospitable staff, as well as our great location. On behalf of the entire team at the Le Meridien Heliopolis, I would like to extend my sincere gratitude and have trusted that your stay with us was both enjoyable and comfortable. We hope that you will always have a memorable and productive stays with us, and look forward to the pleasure of welcoming you again in the near future. Kind Regards, The Hotel Management
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PRICE RANGE
$93 - $147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le meridien heliopolis hotel cairo, le meridien hotel cairo, le meridien cairo, cairo le meridien
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
283
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Frequently Asked Questions about Le Meridien Heliopolis
Which popular attractions are close to Le Meridien Heliopolis?
Nearby attractions include Baron Palace (0.1 miles) and Three Pyramids Bazaar (0.1 miles).
What are some of the property amenities at Le Meridien Heliopolis?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
What food & drink options are available at Le Meridien Heliopolis?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Le Meridien Heliopolis?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Le Meridien Heliopolis?
Conveniently located restaurants include ESCA, Rossini, and Bel Gelato Cairo.
Are there opportunities to exercise at Le Meridien Heliopolis?
Yes, guests have access to a fitness center during their stay.
Does Le Meridien Heliopolis have an airport shuttle?
Yes, Le Meridien Heliopolis offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Le Meridien Heliopolis?
Yes, dry cleaning and laundry service are offered to guests.
Does Le Meridien Heliopolis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Le Meridien Heliopolis?
Many travelers enjoy visiting Travelino Egypt-Day tours (2.5 miles) and Mosque-Sabil of Sulayman Agha al-Silahdar (2.5 miles).
Is Le Meridien Heliopolis accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.