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Fairmont Heliopolis

Expedia.com$119*
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#15 of 137 Hotels in Cairo
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Fairmont Heliopolis
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712 Reviews from our TripAdvisor Community

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Showing 552: English reviews
Bangkok
Reviewed November 24, 2015

I had a lot of luggage (10 pieces of bags and boxes) as I was there for a conference. A number of hotel staff always helped me a lot without any complaints. Hotel is very near to airport. A/C in the room was a bit too cold. Rainbow Bar was brilliant!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank pannawitn2015
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear pannawitn2015, Thank you for choosing Fairmont Heliopolis. We are glad that you enjoyed your stay and looking forward to welcome you soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Instagram:FairmontHeliopolisTowers Sincerely, Sara Kassem Digital Marketing Manager

Reviewed November 13, 2015 via mobile

A conference brought me to the hotel and I thought it was okay. Close to the airport and I felt safe throughout my safe. The towers side is better, however my room was clean and comfortable. The Heliopolis is starting to look dated and tired in areas, especially outside around the pool area. The restaurants were good although a little...

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Helpful?
Thank Heyworth82
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear Heyworth82, Thank for your review. We are happy that you enjoyed your visit. We will be waiting for your next visit back again soon and more of your reviews. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Instagram:FairmontHeliopolisTowers Sincerely, Sara Kassem Digital Marketing Manager

UK & ITALY
Reviewed November 13, 2015

A standard, large international hotel, except it does not really know how to treat non-smokers. You can get away from smoke in your room or the lift, nowhere else. Everyone smokes cigarettes, cigars & sheeshas. At least a couple of times a week, there is a noisy wedding party till late. Unfortunately the rooms facing away from the area they...

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Helpful?
Thank RobandLou
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear RobandLou, Thank you for your time taken to post a review for Fairmont Heliopolis. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management to take a very good care of it and make it up to you by the next stay. Thank you again for choosing Fairmont...

Geneva, Switzerland
Reviewed November 11, 2015

chose garden room to be close to pool, still heated and pleasant relaxing area and close to fitness...was spoiled and enjoyed training Incredible physiotherapist massage by Aladin and motivated coaching by the fitness supervisor. Worth enjoying the place

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Helpful?
Thank pascale b
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear Pascale, Thank you for choosing Fairmont Heliopolis and many thanks for sharing your feedback with us. we are glad that you enjoyed your stay. We will be waiting for your next visit back again soon and more of your reviews. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Instagram:FairmontHeliopolisTowers Sincerely,...

Minia
Reviewed November 9, 2015

really feeling at home, you will like every thing in this excellent hotel, strategic place near every place you would like to go, clean and beautiful hotel, staff are very helpful and kind, i stayed in more than 30 Hotel yet but i would give Fairmont 10/10 and it deserve more

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Mahmoud A
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear Mahmoud, Thank you for your review. We are glad that you enjoyed your stay.We are happy to hear that you enjoyed your stay. We will be waiting for your next visit back again soon and more of your reviews. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Instagram:FairmontHeliopolisTowers Sincerely, Sara...

Dubai
Reviewed November 7, 2015

Pleasant stay, breakfast spread was good , but for three days same selection. Room was neat, clean with a comfortable bed. Hotel is close to the airport and is good if one has to work in the area, otherwise can be stuck in traffic.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 86nirajp
Sara K, Digital Marketing Manager at Fairmont Heliopolis, responded to this review

Dear 86nirajp, Thank you for choosing Fairmont Heliopolis & Towers and many thanks for sharing your feedback with us. we are glad that you enjoyed your stay. We will be waiting for your next visit back again soon and more of your reviews. Sincerely, Sara Kassem Digital Marketing Manager

Cairo, Egypt
Reviewed November 6, 2015

once you visit Fairmont towers its very good but when you visit Heliopolis you will find bad service and bad food quality. darts bar last Thursday was very bad . no service at all and very bad food quality although prices is high. more than 20 cigarette buttons in my ashtray the bar man doesn't know any thing about cocktail...

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Helpful?
Thank Jana T
Sara K, Digital Marketing Manager at Fairmont Heliopolis, responded to this review

Dear Mostafa A, Thank you for your time taken to post a review for Fairmont Heliopolis. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management to take a very good care of it and make it up to you by the next stay. Thank you again for choosing...

Abu Dhabi
Reviewed November 4, 2015

This is the hotel that I always book in during my stay in cairo. Love the atmosphere, the way the staff welcomes the guest and how do they do extra effort to always help you with a smile on their faces all the time. I simply love the place

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Halima77
Sara K, Digital Marketing Manager at Fairmont Heliopolis, responded to this review

Dear Halima77, Thank you for choosing Fairmont Heliopolis & Towers and many thanks for sharing your feedback with us. we are glad that you enjoyed your stay. We will be waiting for your next visit back again soon and more of your reviews. Sincerely, Sara Kassem Digital Marketing Manager

Dubai, United Arab Emirates
Reviewed November 1, 2015

A 5 star with all amenities, good customer service and comfortable rooms. The exteriors of the hotel are not in line with the interiors and the quality of stay though. However, will strongly recommend as a place to stay in Heliopolis.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank VikasA
Nehad K, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your Great comment about our Hotel Looking forward to welcoming you again at our Hotel

Reviewed October 26, 2015 via mobile

We stayed with baby 6 months, so we requested to have baby cot. When we entered the room we found no space to move! Only to sleep in the bed! Rooms are very small good for business travelers- good wifi and room set up. Bed vas very soft and overall is good but however we requested upgrade for bigger room...

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Helpful?
Thank Nadia M
Nehad K, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your comment and very sorry for the service delay

Questions? Get answers from hotel staff and past guests. Ask a question

654 photos of this hotel

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View from Room (5)
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Hotel & Grounds (31)
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Dining (5)
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Bathroom (12)
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Business Center/Function Rooms (1)
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Amenities (56)
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Cabana King Room (21)
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Cabana Twin Room (24)
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Heliopolis King Room (25)
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Heliopolis Suite (37)
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Heliopolis Twin Room (20)
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King Room with Patio (28)
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Pool (18)
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Royal (Aida) Suite (64)
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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Location: Egypt > Cairo Governorate > Cairo
Price Range: $139 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont
Hotel Style:
#14 Business Hotel in Cairo
#15 Luxury Hotel in Cairo
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont Heliopolis staff and other travelers.
5 questions
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Questions? Get answers from Fairmont Heliopolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors have less traffic noise.”
JohnTalon, 1 week ago | Read review
“In the new hotel, the one called Tower. the rooms in the Heliopolis are small and tired.”
mm_wizzard, 2 weeks ago | Read review
“Get A room in the 6th floor to be away from the street noise”
H2714CYmohameds, Mar 23, 2017 | Read review
“Enroll in Fairmont club,it is worth it.”
  • bedroom in the suite
  • living and dinning
  • living and dinning
roz_6610, Mar 19, 2017 | Read review
“choose small digit rooms , avoid long walk to room”
MohamedG557, Mar 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$119* /night
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Booking.com$140
Travelocity$119
Hotels.com$119
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*Disclaimer
Prices are for 1 room, 2 adults
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