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Hilton Cairo Heliopolis

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Traveler (410)
Room & Suite (345)
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About

Location
Cleanliness
Service
Value
Property amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Outdoor pool
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Smoking rooms available
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HOTEL STYLE
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1,060Reviews
871Photos
10Q+A
100Room tips
Traveler rating
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Popular mentions
first hotel I have seen in the world, where there is no service directory available in the room. I had to check Tripadvisor and other external websites to inform myself about the facilities of the hotel. No information on opening times or the location of gym, swimming pool, etc.
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Review collected in partnership with Hilton Hotels & Resorts
Hotel's Favorite
This was my second stay at this hotel and even better than the first. There are so many good things to say I really don’t know where to begin. It is a lovely property, not far from the airport. The rooms are nicely appointed with good bathroom amenities. The buffet breakfast
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Response from HiltonCairoHeliopo, General Manager at Hilton Cairo Heliopolis
Responded Jan 13, 2019
Dear Valuable Guest Greetings from Hilton Cairo Heliopolis! We thank you for choosing our hotel and for your wonderful review; it is our goal to provide consistent and top-notch service to all our guests. It brings us immense pleasure to know that our service was up to your expectations and you felt our warm hospitality. Your words of praise about the team helpfulness & friendliness have encouraged us to scale greater heights of excellence. Once again, thank you for your time. We are indeed very happy to read such a positive impression about our services & facilities; it is the best reward for our efforts. I truly hope to welcome you back very soon at our lovely resort. Sincerely yours, Stephan Stoss
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I have never been through such a bad experience at any hotel ever. Very bad attitude from the staff. Delay in checking in. Dirty check in counter. Credit card machine not functioning. And after going through all this, they have checked in another guest at my room, who invaded my
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Hotel is old. Rooms are old. Gym is small only dumbbells. Staff preoccupied with double charging. Security at the gate is good. Inside it is marginal with free access to elevators and floors. Marriott is much better.
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Review collected in partnership with Hilton Hotels & Resorts
Response from HiltonCairoHeliopo, General Manager at Hilton Cairo Heliopolis
Responded yesterday
Dear Valuable Guest Greetings from Hilton Cairo Heliopolis! As service is the only product that we sell and creating rewarding experiences for our guests remains our priority, we appreciate very much sharing with us your experience following your stay at the Hilton Cairo Heliopolis. I would like to personally apologize for any unfortunate incident that you experienced during your stay with us. Please rest assured we will evaluate points mentioned in your feedback moving forward as we work to more effectively address the needs of our guests. We take pride in the services we offer to our guests and are always striving to improve on them. We are equally disappointed that we did not meet our Hilton standards for you on this occasion. We value your comments and hope to better serve you in the future. Sincerely yours, Stephan Stoss General Manager
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It is really a 7 stars or more we booked a suite to spend the Valentine day and we were lucky to stay in this hotel it is one of the top 2 in cairo checkin was quick And smooth the suite is luxurious and spacious bathroom we dined at the seafood restaurant which is one of the
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Response from HiltonCairoHeliopo, General Manager at Hilton Cairo Heliopolis
Responded 2 days ago
Dear Valuable Guest Greetings from Hilton Cairo Heliopolis! We thank you for choosing our hotel and for your wonderful review; it is our goal to provide consistent and top-notch service to all our guests. It brings us immense pleasure to know that our service was up to your expectations and you felt our warm hospitality. Your words of praise about the team helpfulness & friendliness have encouraged us to scale greater heights of excellence. Once again, thank you for your time. We are indeed very happy to read such a positive impression about our services & facilities; it is the best reward for our efforts. I truly hope to welcome you back very soon at our lovely hotel. Sincerely yours, Stephan Stoss General Manager
Read more
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All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorHilton Cairo Heliopolis
The Cabana King Room at the Fairmont Heliopolis
Professional photo exclusively commissioned by TripAdvisorHilton Cairo Heliopolis
The Heliopolis Suite at the Fairmont Heliopolis
Professional photo exclusively commissioned by TripAdvisorHilton Cairo Heliopolis
The Heliopolis King Room at the Fairmont Heliopolis
Habitación
All photos for suite 5063
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12345669
No, it is not free, But the can offer Meet & Assist service plus the the airport transfer for a fee
0 votes
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During My stay their in 2016 it was allowed but currently I don't know I prefer to ask the hotel management directly hope to help
0 votes
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Unfortunately I didn't do this before, you can contact the hotel and they will help you.
1 vote
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Hi Louise , It's totally far between the fairmont hotel and the pyramids .And even al alamien . If you interested with the pyramids , and Cairo main center , u can try fairmont Nile city " depending on your budget of course " . And for al Alamein, it will a day tour separately . Hope u will enjoy your trip
3 votes
Most likely male to male and female to female.
0 votes
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12
"Make sure you get what you order!"
"Great Location, fantastic staff, friendly, food options"
"Pool Facing Room are Cool"
"High Floor is recommended & Pool View"
"I prefer higher rooms with pool view."
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12345620
PRICE RANGE
$141 - $218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont heliopolis hotel cairofairmont hotel heliopolisfairmont hotel cairocairo fairmont
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
588
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