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Hilton Cairo Heliopolis

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El-Orouba, Qism El-Nozha, Cairo 2466 Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (572)
Room & Suite (113)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 10/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Cairo Heliopolis
Updated 10/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 211 hotels in Cairo
Location
Cleanliness
Service
Value
Travelers' Choice
Finding an ideal family-friendly hotel in Cairo does not have to be difficult. Welcome to Hilton Cairo Heliopolis, a nice option for travelers like you. While staying at Hilton Cairo Heliopolis, visitors can check out Baron Palace (2.1 mi) and St. Mark's Coptic Orthodox Church (2.3 mi), some of Cairo's top attractions. You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a minibar, and you can stay connected during your stay as Hilton Cairo Heliopolis offers guests free Wi-Fi. The hotel features room service and a concierge. Plus, Hilton Cairo Heliopolis offers a pool, and providing a pleasant respite from your busy day. During your stay enjoy variety of international cuisines such as Raj Indian Restaurant, Leonardo Italian restaurant, Lan-Tania Thai Restaurant, Nobel house Asian restaurant and Al-Dabke Lebanese restaurant. While in Cairo be sure to experience nearby popular attractions like Egyptian Air Force Museum (0.9 mi) and Obelisk of Ramses II (1.2 mi), which are all within walking distance of the hotel. Hilton Cairo Heliopolis looks forward to welcoming you on your visit to Cairo. NOTE: The following services and amenities are available, but with reduced service: Business Center, Fitness Center, On-site Restaurant(s).
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Full view
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Squash
Children's playground
Parking garage
Wifi
Paid internet
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Tennis court
Evening entertainment
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French, Arabic, German and 1 more
Hotel links
Special Offer:Hilton Honors Discount

Location

Full view
43Car recommended
Grade: 43 out of 100
44Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
1498Reviews20Q+A100Room tips
Traveler rating
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  • 86
Time of year
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Popular mentions
Lenin wrote a review Today
3 contributions
Writing a review after a month stay...Nice hotel to stay for Business trip and vacation. Superb restaurant and lot of choice to have delicious food under one roof. I would like to thank Mr. Emad, Nermine & Mr. Alaa, Mohammed from breakfast buffet team & Executive lounge Team for their exceptional service. These people are a true asset to the company who appreciate their job and customer satisfaction. Being professional they are polite and dedicated to the job..One would definitely enjoy their service.
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Date of stay: May 2021Trip type: Traveled on business
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Chris D wrote a review Dec 2020
Vero Beach, Florida71 contributions63 helpful votes
Hotel's Favorite
This hotel has all of the services and the physical amenities that you would expect from a Hilton. But what makes it stand out is the sense service that every single employee demonstrates. We had two rooms facing the pool area where there was a wedding taking place. When we called down to say it was very loud, the night manager, Mustafa, called back within five minutes and said we could be moved to rooms on the other side of the building (with being able to keep our belongings in our original room so as to make the room move as easy as possible.) A fantastic culture of service
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Date of stay: December 2020Trip type: Traveled with family
2 Helpful votes
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Response from Jean-Sebastien Kling, General Manager at Hilton Cairo Heliopolis
Responded Jan 2, 2021
Dear G3747XWchrisd, It gives us great pleasure to receive such accolades. I am really pleased to hear that you had a wonderful time with us and this despite the inconvenience caused by the wedding function, for which a solution was promptly found. For all of us, the reason we love our jobs so much has a very simple answer: The joy of our guests and the ability of any one of us to make their stay an experience that is special. Let me thank you for mentioning all these great memories that I will share with all the team members who participated to the success of your stay. Thank you for having taken the time to write to us on this occasion and I look forward to welcoming you back to the Hilton Cairo Heliopolis in the near future. Kind regards and Happy New Year. Jean-Sebastien Kling General Manager
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محمد م wrote a review Today
1 contribution
I have the best service ever from Mr Mohamed Ali. Actually I always come the hotel because of him. Also Ms Nermine at the check out was so friendly. Thanks for the executive lounge Mokhles and Besy and Ahmed Abdallah .
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Date of stay: June 2021Trip type: Traveled on business
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Koen Paredis wrote a review Jun 16
Diegem, Belgium30 contributions58 helpful votes
This hotel needs urgently refurbishment, carpets are dirty, furniture old an totally unattractive. Everything in this hotel is outdated. My room was not cleaned when I returned in the evening. When I asked why not , the concierge explained me that in this hotel you need to call the service management and request for cleaning...every single day. According to the same concierge this is hotel policy. I don’t know any other hotel on the globe with this kind of room service policy. For the breakfast, the beef bacon is not prepared in a pan. It’s simply thrown in a fryer....the meat is soaking in fat. In the same fryer also vegetables and other stuff is fried. If you would like to enjoy a healthy breakfast, this is not the place to be. The people are nice, kind and friendly....that’s the reason for the two stars and not 0.
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Date of stay: May 2021Trip type: Traveled on business
Room Tip: Someone explained me that I probably received a room in the old wing of the hotel...maybe there...
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Response from Jean-Sebastien Kling, General Manager at Hilton Cairo Heliopolis
Responded 2 days ago
Dear Koen0804, It always saddens me to see such feedback as this is far from the image that we like to portray to guests like yourself. I am sincerely sorry to hear that some aspects of your stay with us did not uphold to the Hilton standards and excellence we strive to deliver consistently. Your feedback is extremely valuable as it provides us with an opportunity to assess and improve our service at every level. In line with Hilton CleanStay commitments and local authorities requirements, please note that guestroom servicing has been adjusted to minimize access to guest rooms during COVID-19 times. Housekeeping cleaning service is currently provided every 72 hours, alternatively should a guest require cleaning services more often, this can be requested anytime. Likewise, for special request such as water, amenities, towels replacement etc., the team will be there to follow-up upon request. Note that our beef bacon is cooked in the oven of our main kitchen to avoid excess fat and served in a chaffing dish on the breakfast buffet. I am sorry to read that you felt it was too greasy. On a positive note, I am thankful about your gracious comments regarding the team and their friendliness. Despite this recent experience, I hope to be able to welcome you back with us again on a future trip to the Heliopolis. Upon that visit, please let me know beforehand so I can make sure you will have a most pleasant stay. Kind regards, Jean-Sebastien Kling General Manager
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Mahmoud Elghannam wrote a review Jun 16
Alexandria, Egypt45 contributions25 helpful votes
I give the three stars to the amazing Stuff , but for the hotel its only One Star, I stayed b4 in this hotel with another chain the hotel was very different i don't is that cause of Covid19 or cause of what But they have to do a full maintenance at this hotel
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Date of stay: June 2021Trip type: Traveled on business
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Response from Jean-Sebastien Kling, General Manager at Hilton Cairo Heliopolis
Responded 2 days ago
Dear 224mahmoude, Thank you for taking the time to share your feedback about your recent visit to the Hilton Cairo Heliopolis. Your gracious comment about the team members is much appreciated. Precautions related to Covid-19 have brought a few changes to the way we operate the property with for instance limited access to guest rooms when occupied or service assisted breakfast buffet to avoid guests from touching the service cutleries etc. The maintenance of the hotel asset is something we pay great attention to and any defect immediately attended. I sincerely hope that we will have another occasion to rectify this for you. Thank you very much for staying with us. Best regards, Jean-Sebastien Kling General Manager
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PRICE RANGE
$136 - $250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont heliopolis hotel cairo, fairmont hotel heliopolis, fairmont hotel cairo, cairo fairmont
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
588
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Frequently Asked Questions about Hilton Cairo Heliopolis
Which popular attractions are close to Hilton Cairo Heliopolis?
Nearby attractions include Phi Salt Cave (0.7 miles).
What are some of the property amenities at Hilton Cairo Heliopolis?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Cairo Heliopolis?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Cairo Heliopolis?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Cairo Heliopolis?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Hilton Cairo Heliopolis?
Conveniently located restaurants include Noble House, AL Dabke, and Raj.
Are there opportunities to exercise at Hilton Cairo Heliopolis?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hilton Cairo Heliopolis have an airport shuttle?
Yes, Hilton Cairo Heliopolis offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Cairo Heliopolis?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Cairo Heliopolis offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton Cairo Heliopolis?
The staff speaks multiple languages, including English, French, German, Italian, and Arabic.