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279, Cheonggyecheon-ro, Jongno-gu, Seoul 03198 South Korea
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Traveler (1382)
Room & Suite (281)
Dining (197)
What is Travelers’ Choice?
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 05/17/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Dongdaemun Square Seoul
Updated 05/17/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#61 of 718 in Seoul
Location
4.6
Cleanliness
4.8
Service
4.7
Value
4.2
Travelers' Choice
Experience luxury unsurpassed at JW Marriott Dongdaemun Square Seoul. Located in the Seoul, South Korea's most popular shopping destination and home of our national treasure the Great East Gate, JW Marriott Dongdaemun Square Seoul provides 170 guest rooms, including 15 Sky Suites with glass-encased private verandahs, 14 Suites and 1 Presidential Suite. Relax and rejuvenate at our fully-equipped Club 501 Fitness Center, Provence Spa by L'OCCITANE and designer 25-meter in-door lap pool. Business meetings or social events are simply spectacular in our pillar less Grand Ballroom (745sqm) or a choice of 7 meeting rooms and Seoul's only built in UHD Media Wall (100sqm) . The CBD is only 5 mins. away via taxi or Dongdaemun Subway Station internally connected to the hotel. From Incheon airport you may take the KAL Limousine 6702 which stops directly in front of the hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Kids pool
Car hire
Electric vehicle charging station
Valet parking
Wifi
Paid internet
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Rooftop bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Massage
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Luxury
Languages Spoken
Korean
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
100Great for walkers
Grade: 100 out of 100
109Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
1320Reviews130Q+A100Room tips
Traveler rating
  • 976
  • 217
  • 62
  • 32
  • 33
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Runaway8 wrote a review Jan 2022
Singapore, Singapore62 contributions44 helpful votes
Still a good looking hotel - room and bathroom are modern and nicely fitted out. Special mention about the Nespresso machine in the room, they provided creamer and brown sugar (in many other hotels in this destination, creamer isn't provided) so that was nice. Must complain about the pillows, though - they are huge but way too soft. They flatten completely once you put your head on them. The alternative was a bulky foam pillow which I was not keen on. More importantly though, the staff made the stay very special with their attentiveness and care. Ms Jessica from front desk was extremely helpful with finding out all the details in getting my foreign vaccination cert verified for local use - this was especially important when the restrictions kicked in on 5 Dec and I had to show my vaccination cert at all establishments. Joel also was very helpful throughout my stay with booking restaurants through the festive season and arranging transport every other day. Eugene and Brendan were also always on hand to help, even handing out heat packs to me and my family on a particularly cold day. All the staff were very friendly and helpful and really made a big difference to our stay. We had a wonderful stay in JW Marriott this winter. Will certainly be back.
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Date of stay: December 2021
Cleanliness
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Junhee L wrote a review Aug 2021
1 contribution
It was one of the best stays I've had in years. Also, it was the best time for my 3yr kid. She said, she was a princess and the hotel was a princess castle. Of course, the condition of the room, the view, and the facilities include luxury swimming pool was good but the most impressive thing was the service. All the staff were friendly and courteous to the reputation of the top 5 star hotel 'JW Marriott'. In particular, I would like to thank Ms.Johanna from the concierge and Mr.Kevin from the front desk. They were ready to take care of every detailed requirements of guests.
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Date of stay: August 2021Trip type: Traveled
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y2joco wrote a review May 2021
Seoul, South Korea31 contributions24 helpful votes
I had a memorable time here. Nothing bad I can say about JW Marriot Dongdaemun. First of all, location is conveniently right next to a subway station. Lots of restaurants and shops nearby. As soon as you enter the lobby, you’ll be greeted by their wonderful staff on-site. They will even guide you towards the elevators as soon as you’re checked in. I wanna give a big shout-out to Ruby for doing an exceptional job welcoming guests with open arms, and making us feel comfortable right from the get go. I also enjoyed the ‘happy hour’ up on the 11th floor, the breakfast buffet, and the swimming pool. The room was spotless clean, TV has surround-sound system installed, and the bathroom has great amenities. I only wish this hotel had a gym/fitness center, though.
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Date of stay: April 2021Trip type: Traveled
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NJCost wrote a review May 2021
Fostoria, Ohio35 contributions53 helpful votes
The JW Marriot in Dongdaemun Square is a very nice location right across from the East Gate. Make sure to get a room that has a view of the Gate for a great nighttime view. Plenty of things to walk around and see around this JW, go out and explore the street markets all around the Gate. Excellent Steak restaurant a the JW as well as a very nice executive lounge. During non-pandemic times there is also a great rooftop bar to enjoy.
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Date of stay: April 2021
Value
Service
Sleep Quality
Trip type: Traveled
Room Tip: Get a room viewing the East Gate.
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2 Helpful votes
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Hyunje Jo wrote a review Feb 2021
Seoul, South Korea933 contributions3417 helpful votes
+1
3. Executive Lounge: 06:00-22:00 (Happy Hour: 17:00-18:30, 19:00-20:30) 4. Fitness, Sauna & indoor Swimming Pool: 06:00-22:00 5. Breakfast (Tavolo 24 or Executive Lounge): 06:00-10:30 6. Deluxe Room: 38 sqm     Sky View Room: 44 sqm  * Executive Suite: 72-80 sqm/775-861sqft, 1 King & 1 bedroom Suite, 2 Bathrooms, Executive Lounge Access  7. Feature Hardware: good. Software: fair. The property does not operate Dedicated Elite Reservation Line. So, even if Titanium elite or above, it took 20 minutes for waiting to be checked in.
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Date of stay: February 2021Trip type: Traveled
14 Helpful votes
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Joy wrote a review Nov 2020
Seoul, South Korea5 contributions5 helpful votes
+1
Our stay at JW Marriott Dongdaemun became perfect as soon as we met Justin Lee at The Griffin. He was not only nice and funny, but his kind and gentle personality truly made our stay enjoyable! He tailored every single drinks we got the way we wanted and my aunts and I will never forget the time we had there, thanks to Justin!
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Date of stay: November 2020Trip type: Traveled
3 Helpful votes1 Save
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Response from Kang Jennifer, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded Dec 27, 2020
Dear bbokko, Thank you very much for your wonderful review. I truly appreciate you taking the time to recognize our fantastic associates and I agree with you that Justin is amazing associates who do a tremendous job. We look forward to hosing you soon. Once again thank you. With regards, James Lee General Manager
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Hyunje Jo wrote a review Sep 2020
Seoul, South Korea933 contributions3417 helpful votes
+1
There are 2 JW Marriotts in Seoul. I had many stays in JW Marriott Seoul (where everytime my experiences were full of joy) but it was my first stay in the JW Marriott Dongdaemun Square. The Property is located in the central of historic northen part of Seoul. The first welcoming hospitality of Front desk by Ms. Lucy was impressive and thankful even if I could not get Suite upgrade as a Titanium elite benefit and could not even experience the property's popular Swimming Pool and Korean buffet of Tavolo 24 due to the COVID-19 situation. For dinner, I had LA ribs from Tavolo 24, along with Aglio e Olio pasta and Fish&Chips. The dishes, frankly speaking, were very disappointing and even frustrating. Especially for LA ribs, a quarter portion of it was fat. Last week I had same menu in Courtyard Marriott Times Square but I should say the taste of Courtyard was super better than that of JW. The Fish&Chips? Only Potato Chips were good. But thick fried Fish inside were rare and could not eat..(As matter of fact, it was the first time in my Marriott's dining history over hundreds..) The room condition was good and staffs were kind and attentive. The hardware of executive lounge was also nice, especially I liked the terrace outside and its outview over the famous Dongdaemun. (It seems to be much better if I could try coffee or tea next time.) May be, my unmet expectation and feeling of disappointment was due to COVID-19 situation because many properties and hospitality industry are sufferring serious financial problem should cut operating costs. So, I will have a chance to stay in this property again some day in next year.
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Date of stay: September 2020Trip type: Traveled
13 Helpful votes1 Repost
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Response from Jennifer Kang, Marketing at JW Marriott Dongdaemun Square Seoul
Responded Sep 6, 2020
Dear worldtravellist, Thank you for staying with us and sharing review. Although we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of that goal, and please accept our sincere apologies for the inconveniences experienced during your stay. I will certainly look into your comment, and share your comment with our kitchen team. Again, thank you for sharing. With regards, James Lee General Manager
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meeggs wrote a review Mar 2020
Vancouver, Canada303 contributions89 helpful votes
+1
We had a 24 hour layover in Seoul and chose to stay at this hotel because of its location in the shopping district. We were so pleasantly surprised at how close it was to everything - you walk out the door and you are in the middle of everything. The service at this hotel was absolutely top notch! The team really went above and beyond to make our stay memorable. The breakfast buffet was amazing - one of the best I’ve ever seen with so much local variety and also home comforts! Would highly recommend staying here. We slept so well. The bed and bedding were all superior quality. The room was an interesting layout with an open concept and no door on the toilet. Made it interesting navigating as a couple! Our room had a great view of the square.
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Date of stay: January 2020Trip type: Traveled
2 Helpful votes
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Response from JWMDDM, 제너럴 매니저 at JW Marriott Dongdaemun Square Seoul
Responded Mar 30, 2020
Dear meeggs, We appreciate you taking time to share with your experience while at our hotel. Thank you for positive comments. I am continuously working with my team to ensure flawless service and to produce great experience for our guests. We would love to host you again and we will ensure that the food and service are just as memorable the second time. I look forward to welcoming you back to our hotel. With regards, James Lee General Manager
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LDP1 wrote a review Feb 2020
Cincinnati, Ohio79 contributions98 helpful votes
Can’t say enough positives about the JW Marriott Dongdaemun Hotel! It is a beautiful contemporary hotel in a great location with beautiful modern rooms/baths; and most importantly the most attentive caring staff and service we have ever encountered. We experienced lost luggage from our flight as well as having our cruise cancelled due to the Corona virus AFTER arriving in Seoul. Eddie and staff were on the phones keeping us updated on our lost luggage as well as helping us make last minute flights home. Heartfelt thanks to all. We loved the experience at the Marriott Executive Lounge and the rooftop Griffin Bar. Not sure we will ever be back in Korea, but if we are will,look forward to returning! Heartfelt thanks!
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Date of stay: February 2020Trip type: Traveled
2 Helpful votes
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Response from JWMDDM, 제너럴 매니저 at JW Marriott Dongdaemun Square Seoul
Responded Feb 16, 2020
Dear LDP1, Thank you very much for your kind review. I truly appreciate you taking the time to recognize the associates of the hotel and there commitment to luxury and quality service. I agree with you that Eddie star and I will be sure to recognize his efforts to look after you. With regards, James Lee General Manager
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SMiles4U17 wrote a review Feb 2020
New York City, New York3 contributions4 helpful votes
My family stayed at another JW location in Seoul before arriving at JW Dongdaemun in Korea. You see, we had made a reservation for a family package at JW Dongdaemun where our kids would enjoy a visit to a kids cafe, admissions included in the package, of course. We expected the same professional staff and luxury experience we usually get at JW locations. I am what you call an Ambassador member with Bonvoy royalty program which I pationize over 100 nights per year. The long and short of it, this was the most poorly informed package and hotel-stay I have ever been to for two reasons. No, it is not about not getting preferential treatment. Nor is it about usual perks that come with the Ambassador level.The following two reasons are why I would never go back or recommend the JW Dongdaemun Seoul. 1. We checked in at the front to get our keys and had a meal before proceeding to our room. The valet brought the bags to the front desk even though I inisited I carry them. The front desk saw how my bags were brought up AND YET out bags including my children's toy bag was left unattended for about an hour at the lobby. The staff at other locations either hold on to the bags or have them brought to our room upon valet arrival. But this time I came back an hour later, unsuspecyingly, and saw that my bags were left there for anyone and everyone to touch. Don't hotels pay attention to unattended bags if nothing else for security reasons and possible terror attemptsa? None of the staff at the front decided to do something about the bags. They didn't know, they said, the bags were there. I am still afraid to go through the entiretu of the bags kep for now in a storage for three weeks now because God know who might have put anything into our bags. Don't I and my luggage deserve to be treated with care upon arriving at such a hotel? 2. the Internet post said the age limit for kids cafe entrance was upto age 8. My older boy is 7 American age but 9 Korean age. The post was in English and didn't indicate at all that the limitation was in Korean age. I went for this package because of thr kids experience, but now the staff the hotel said one of the boys couldn't get in because he is "9". Are you kidding me? All the trouble to get there and we came home without the kids cafe experience. All the disappoint on my boys' faces were enough to have us never to go back there. Shame on you, JW Marriot Dongdae, I mean, Dung-JW Marriot
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Date of stay: January 2020Trip type: Traveled
1 Helpful vote
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Response from JWMDDM, 제너럴 매니저 at JW Marriott Dongdaemun Square Seoul
Responded Feb 16, 2020
Dear SMiles4U17, We pride ourselves on delivering a memorable hotel experience during your travels. We have unfortunately fallen short of that goal. Please accept our sincere apologies for the inconveniences experienced during your stay. It has been brought to our attention that you have experienced issue with luggage service and hotel information, while visiting with us. As we are committed to our valued guests, we are taking immediate corrective actions in order to regain your confidence in us. We will make sure that the incident will not happen again in the future. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Seoul. With regards, James Lee General Manager
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PRICE RANGE
$236 - $298 (Based on Average Rates for a Standard Room)
LOCATION
South KoreaSeoulJong-ro / Dongdaemun / Sindangdong / Jongno-gu
NUMBER OF ROOMS
170
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Frequently Asked Questions about JW Marriott Dongdaemun Square Seoul
Which popular attractions are close to JW Marriott Dongdaemun Square Seoul?
Nearby attractions include Dongdaemun Design Plaza (DDP) (0.2 miles), Dongdaemun History & Culture Park (0.3 miles), and Dongdaemun Shopping Complex (0.1 miles).
What are some of the property amenities at JW Marriott Dongdaemun Square Seoul?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at JW Marriott Dongdaemun Square Seoul?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Dongdaemun Square Seoul?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Dongdaemun Square Seoul?
Yes, free parking is available to guests.
What are some restaurants close to JW Marriott Dongdaemun Square Seoul?
Conveniently located restaurants include The Griffin Bar, Kyochon Chicken Dongdaemun 1, and Tavolo 24.
Are there opportunities to exercise at JW Marriott Dongdaemun Square Seoul?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does JW Marriott Dongdaemun Square Seoul have airport transportation?
Yes, JW Marriott Dongdaemun Square Seoul offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Dongdaemun Square Seoul?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Dongdaemun Square Seoul offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Dongdaemun Square Seoul?
Many travelers enjoy visiting Gyeongbokgung Palace (1.9 miles), Changdeokgung Palace (1.1 miles), and Seoul City Wall (0.5 miles).