Still a good looking hotel - room and bathroom are modern and nicely fitted out. Special mention about the Nespresso machine in the room, they provided creamer and brown sugar (in many other hotels in this destination, creamer isn't provided) so that was nice. Must complain about the pillows, though - they are huge but way too soft. They flatten completely once you put your head on them. The alternative was a bulky foam pillow which I was not keen on. More importantly though, the staff made the stay very special with their attentiveness and care. Ms Jessica from front desk was extremely helpful with finding out all the details in getting my foreign vaccination cert verified for local use - this was especially important when the restrictions kicked in on 5 Dec and I had to show my vaccination cert at all establishments. Joel also was very helpful throughout my stay with booking restaurants through the festive season and arranging transport every other day. Eugene and Brendan were also always on hand to help, even handing out heat packs to me and my family on a particularly cold day. All the staff were very friendly and helpful and really made a big difference to our stay. We had a wonderful stay in JW Marriott this winter. Will certainly be back.…
It was one of the best stays I've had in years. Also, it was the best time for my 3yr kid. She said, she was a princess and the hotel was a princess castle. Of course, the condition of the room, the view, and the facilities include luxury swimming pool was good but the most impressive thing was the service. All the staff were friendly and courteous to the reputation of the top 5 star hotel 'JW Marriott'. In particular, I would like to thank Ms.Johanna from the concierge and Mr.Kevin from the front desk. They were ready to take care of every detailed requirements of guests.
I had a memorable time here. Nothing bad I can say about JW Marriot Dongdaemun. First of all, location is conveniently right next to a subway station. Lots of restaurants and shops nearby. As soon as you enter the lobby, you’ll be greeted by their wonderful staff on-site. They will even guide you towards the elevators as soon as you’re checked in. I wanna give a big shout-out to Ruby for doing an exceptional job welcoming guests with open arms, and making us feel comfortable right from the get go. I also enjoyed the ‘happy hour’ up on the 11th floor, the breakfast buffet, and the swimming pool. The room was spotless clean, TV has surround-sound system installed, and the bathroom has great amenities. I only wish this hotel had a gym/fitness center, though.
The JW Marriot in Dongdaemun Square is a very nice location right across from the East Gate. Make sure to get a room that has a view of the Gate for a great nighttime view. Plenty of things to walk around and see around this JW, go out and explore the street markets all around the Gate. Excellent Steak restaurant a the JW as well as a very nice executive lounge. During non-pandemic times there is also a great rooftop bar to enjoy.
3. Executive Lounge: 06:00-22:00 (Happy Hour: 17:00-18:30, 19:00-20:30) 4. Fitness, Sauna & indoor Swimming Pool: 06:00-22:00 5. Breakfast (Tavolo 24 or Executive Lounge): 06:00-10:30 6. Deluxe Room: 38 sqm Sky View Room: 44 sqm * Executive Suite: 72-80 sqm/775-861sqft, 1 King & 1 bedroom Suite, 2 Bathrooms, Executive Lounge Access 7. Feature Hardware: good. Software: fair. The property does not operate Dedicated Elite Reservation Line. So, even if Titanium elite or above, it took 20 minutes for waiting to be checked in.
Our stay at JW Marriott Dongdaemun became perfect as soon as we met Justin Lee at The Griffin. He was not only nice and funny, but his kind and gentle personality truly made our stay enjoyable! He tailored every single drinks we got the way we wanted and my aunts and I will never forget the time we had there, thanks to Justin!
There are 2 JW Marriotts in Seoul. I had many stays in JW Marriott Seoul (where everytime my experiences were full of joy) but it was my first stay in the JW Marriott Dongdaemun Square. The Property is located in the central of historic northen part of Seoul. The first welcoming hospitality of Front desk by Ms. Lucy was impressive and thankful even if I could not get Suite upgrade as a Titanium elite benefit and could not even experience the property's popular Swimming Pool and Korean buffet of Tavolo 24 due to the COVID-19 situation. For dinner, I had LA ribs from Tavolo 24, along with Aglio e Olio pasta and Fish&Chips. The dishes, frankly speaking, were very disappointing and even frustrating. Especially for LA ribs, a quarter portion of it was fat. Last week I had same menu in Courtyard Marriott Times Square but I should say the taste of Courtyard was super better than that of JW. The Fish&Chips? Only Potato Chips were good. But thick fried Fish inside were rare and could not eat..(As matter of fact, it was the first time in my Marriott's dining history over hundreds..) The room condition was good and staffs were kind and attentive. The hardware of executive lounge was also nice, especially I liked the terrace outside and its outview over the famous Dongdaemun. (It seems to be much better if I could try coffee or tea next time.) May be, my unmet expectation and feeling of disappointment was due to COVID-19 situation because many properties and hospitality industry are sufferring serious financial problem should cut operating costs. So, I will have a chance to stay in this property again some day in next year.…
We had a 24 hour layover in Seoul and chose to stay at this hotel because of its location in the shopping district. We were so pleasantly surprised at how close it was to everything - you walk out the door and you are in the middle of everything. The service at this hotel was absolutely top notch! The team really went above and beyond to make our stay memorable. The breakfast buffet was amazing - one of the best I’ve ever seen with so much local variety and also home comforts! Would highly recommend staying here. We slept so well. The bed and bedding were all superior quality. The room was an interesting layout with an open concept and no door on the toilet. Made it interesting navigating as a couple! Our room had a great view of the square.
Can’t say enough positives about the JW Marriott Dongdaemun Hotel! It is a beautiful contemporary hotel in a great location with beautiful modern rooms/baths; and most importantly the most attentive caring staff and service we have ever encountered. We experienced lost luggage from our flight as well as having our cruise cancelled due to the Corona virus AFTER arriving in Seoul. Eddie and staff were on the phones keeping us updated on our lost luggage as well as helping us make last minute flights home. Heartfelt thanks to all. We loved the experience at the Marriott Executive Lounge and the rooftop Griffin Bar. Not sure we will ever be back in Korea, but if we are will,look forward to returning! Heartfelt thanks!
My family stayed at another JW location in Seoul before arriving at JW Dongdaemun in Korea. You see, we had made a reservation for a family package at JW Dongdaemun where our kids would enjoy a visit to a kids cafe, admissions included in the package, of course. We expected the same professional staff and luxury experience we usually get at JW locations. I am what you call an Ambassador member with Bonvoy royalty program which I pationize over 100 nights per year. The long and short of it, this was the most poorly informed package and hotel-stay I have ever been to for two reasons. No, it is not about not getting preferential treatment. Nor is it about usual perks that come with the Ambassador level.The following two reasons are why I would never go back or recommend the JW Dongdaemun Seoul. 1. We checked in at the front to get our keys and had a meal before proceeding to our room. The valet brought the bags to the front desk even though I inisited I carry them. The front desk saw how my bags were brought up AND YET out bags including my children's toy bag was left unattended for about an hour at the lobby. The staff at other locations either hold on to the bags or have them brought to our room upon valet arrival. But this time I came back an hour later, unsuspecyingly, and saw that my bags were left there for anyone and everyone to touch. Don't hotels pay attention to unattended bags if nothing else for security reasons and possible terror attemptsa? None of the staff at the front decided to do something about the bags. They didn't know, they said, the bags were there. I am still afraid to go through the entiretu of the bags kep for now in a storage for three weeks now because God know who might have put anything into our bags. Don't I and my luggage deserve to be treated with care upon arriving at such a hotel? 2. the Internet post said the age limit for kids cafe entrance was upto age 8. My older boy is 7 American age but 9 Korean age. The post was in English and didn't indicate at all that the limitation was in Korean age. I went for this package because of thr kids experience, but now the staff the hotel said one of the boys couldn't get in because he is "9". Are you kidding me? All the trouble to get there and we came home without the kids cafe experience. All the disappoint on my boys' faces were enough to have us never to go back there. Shame on you, JW Marriot Dongdae, I mean, Dung-JW Marriot…