Lowest prices for your stay
Hotel direct offer!Sweet Suite
Only 5 left at
$311
Free cancellation until 04/08/23
Unlock Expedia member perks
$311
Free cancellation until 04/08/23
No prepayment needed
Hotels.com
Orbitz.com
JW Marriott$312
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (1,658)1,658
Room & Suite (439)
Dining (197)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#79 of 715 hotels in Seoul
Location
4.6
Cleanliness
4.8
Service
4.7
Value
4.2
Travelers' Choice
Experience luxury unsurpassed at JW Marriott Dongdaemun Square Seoul. Located in the heart of Seoul, South Korea's most popular shopping destination and home of our national treasure the Great East Gate, JW Marriott Dongdaemun Square Seoul provides 170 guest rooms, including 15 Sky Suites with glass-encased private verandahs, 14 Suites and 1 Presidential Suite. Relax and rejuvenate at our fully-equipped Club 501 Fitness Center, Provence Spa by L'OCCITANE and designer 25-meter in-door lap pool. Business meetings or social events are simply spectacular in our pillarless Grand Ballroom (745sqm) or a choice of 7 meeting rooms and Seoul's only built-in UHD Media Wall (100sqm). The CBD is only 5 mins. away via taxi or Dongdaemun Subway Station internally connected to the hotel. From Incheon airport, you may take the KAL Limousine 6702 which stops directly in front of the hotel.
Read more
Anything missing or inaccurate?Suggest an edit
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Bowling offsite
Kids pool
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Rooftop bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Massage
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Laundry service
Show more
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
Korean
Location
100Great for walkers
Grade: 100 out of 100
110Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
Contact
279, Cheonggyecheon-ro, Jongno-gu, Seoul 03198 South Korea
Name/address in local language
Getting there
DongdaemunSeoul Metropolitan Subway2 min
Dongdaemun History & Culture ParkSeoul Metropolitan Subway8 min
Rental CarsSee rental cars from $60/day
1341Reviews136Q+A100Room tips
Reviews
Traveler rating
- 983
- 219
- 62
- 35
- 42
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Arrived at the JW Marriott and from the moment we walked in the door , the service, welcome was perfect. Rooms are modern, quiet, and well equipped with everything one might need. Location is central, two major subway stations within walking distance, premium shopping close by, and even an English speaking tourist centre only 3 minutes walk away. Korea isn’t blessed with great English speaking skills but at the JW all the staff are excellent. The gym is very good and the pool is out of this world. The club lounge is excellent from breakfast to dinner. Plenty of options, in fact some of the serves for dinner were so good, we couldn’t think about external restaurants instead. Every night the menu changed, small degustation serves celebrated all the lovely Korean cuisine options. We will certainly return to this perfect hotel.…
Read more
Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marketing Manager, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded 5 weeks ago
Dear Raffster58, We appreciate you taking time to share with your recent stay experience. we will continuously try to provide flawless service and great experience for our guests. Thank you again for your great feedback. Sincerely, Eddie Choi Director of Rooms JW Marriott Dongdaemun Square Seoul
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible experience. NOT recommended for business travellers. Marriott Bonvoy members please give this a miss; even Ambassador Elite members have to pay for for use of the business lounge and swimming pool. Gym opens only at 10:30am and cafe closes at 8:00pm.
Read more
Date of stay: February 2023Trip type: Traveled on business
Room Tip: No room service after midnight. Gym opens only at 10:30 am
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marketing Manager, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded Feb 10, 2023
Dear Jerome R, Thank you very much for taking the time to share your experience with us. First of all, please accept my apology that we failed to achieve your expectations. I believe there might be some misunderstanding about the operation hours of the Fitness center. Although the current fitness center's regular open hour is from 10:30am to 10:00pm, if our guest would like to use in any other time, we always try to assist the guests in using our fitness center at their preferred time. In addition, if you are our valuable Ambassador Elite member and your reservation is a qualifying reservation, we must provide the executive lounge access benefit. However, some reservations are not qualifying, so please contact me with the details of your reservation, and I will look into your case carefully. Again, I am deeply sorry about the inconvenience the happened during your stay. Sincerely, Eddie Choi Director of Rooms JW Marriott Dongdaemun Square Seoul
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked throw member account in all marriott hotels but this hotel different 365 from others marriott group very bad reception name Luna and manger name Branden they cancelled our reservation and let us pay more and they triet us very bad.. Not recommended at all فندق زباله .. غيروا حجزنا على اساس الخصم حكومي لامريكا وزادوا المبلغ و تعاملهم سي جداً
Read more
Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Choi Eddie, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded Jan 2, 2023
Dear Ism I, Warm greetings from JW Marriott Dongdaemun Square Seoul. Thank you very much for taking the time to share your experience with us. First of all, please accept my apology that we failed to achieve your expectation. As some reservations are eligible based on certain circumstance only, so please contact me with the detail of reservation, and I will look into your case carefully. Best regards, Eddie Choi Director of Rooms JW Marriott Dongdaemun Square Seoul
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's location is super convenient for shopping and good food, and the view of the gate from our executive suite was amazing. However, the room was showing its age and the giant windows lacked insulation, as the cold draft kept the whole suite, both the living area and the bedroom, incredibly cold despite having the blackout curtains drawn. My family members came to visit us, and we all had our puffer jackets on to stay warm. Despite having the thermostat at over 27C or 80F, the room temp never rose above 22C or 71F. This would have been comfortable under normal conditions, but the constant draft of cold air from the windows was simply unbearable. The next morning, we politely asked the hotel if the room was supposed to be this cold, and they mentioned something about the windows not opening and thus the vent needed to be open on a certain schedule for air circulation, so they seemed to be aware of the room temp issue. We then asked for a heater, and they brought us a couple of fans which stirred up all the dust in the room (I don't believe they vacuumed every corner of the room very carefully), not helping with our sinus allergy. We left after 3 nights as we've had enough. I may return under milder weather conditions, but I can't really recommend this hotel during the cold months. FYI, I hold a Marriott Titanium status and paid for the suite (not an upgrade) to be able to work US west coast hours, and wore a down jacket and couple of pairs of socks to keep warm without the heater. On a positive note, the breakfast at the restaurant was good, and the indoor pool was instagram-worthy (although I did not use, as they required you to wear a swimcap).…
Read more
Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Choi Eddie, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded Dec 29, 2022
Dear edwardcK868GP, Warm greetings from JW Marriott Dongdaemun Square Seoul. Thank you very much for taking the time to share your previous stay with us. Please accept our sincere apologies for the inconveniences experienced during your stay. We will look into your comments and ensure to improve our cleaning service and heating system. Again, we are deeply sorry for the inconvenience. Sincerely, Eddie Choi Director of Rooms JW Marriott Dongdaemun Square Seoul
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is hardly a 5 star hotel. It is a Marriot courtyard at best. Forget about a grad lobby or a bellhop opening the door for you or greeting you. Rooms are very small and not good for couples or families. Its a far cry compared to ANY 5 star hotel in seoul (which I have stayed many times). I dont understand how they get so many 5 star ratings. Service here is almost non-exsistent. Granted that tge location is good and close to dongdaemun, but at this pricepoint, westin chosun would be a much better stay and a proper 5 star hotel.
Read more
Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Choi Eddie, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded Dec 10, 2022
Dear Ranzel H, Thank you very much for taking time to share your experience with us Please kindly accept my apology for the inconveniences during your stay. We will look more into that and take the opportunity to improve on customer service. Sincerely, Eddie Choi Director of Rooms JW Marriott Dongdaemun Square Seoul
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a Marriott Platinum Elite member. I recommended this hotel to my friend and was shocked by how below standard this hotel is. 1) The service standard is not what you expect from the JW brand. 2) The hotel adds additional terms & conditions, upon arrival. 3) How the hotel refuses to admit any of its wrong, and most disappointingly, refuses all reasonable resolution to solve the problem. Below is what happened. My Hong Kong friend stayed at this hotel checking in on December 4, 2022. She came to Korea to make it easier to return to China. China has a strict COVID-19 policy and her plan was to stay at the hotel room for her four days stay to avoid the chance of contracting the virus. When she arrived at the hotel, she was informed that consuming outside food was not allowed at the hotel room because of the food poisoning concern. She was flabbergasted and asked me (a Korean) to communicate with the hotel staff. I spoke with Ms. Jessica Kim, the duty manager. She said the policy is there to (a) avoid guests from getting food poisoned, (b) make it easier to trace the source if a guest has food poisoning, and (c) to avoid contaminating the hotel elevator with the smell of outside food. I tole her about my friend's special situation that she really cannot go out to eat. There is also very limited menu on offer in room service, not to mention the price. Besides, the (a) and (b) that she mentioned do not make any sense. I highlighted to her that the peculiar rule of the hotel was not disclosed to my friend at the time of reservation, and that the hotel was adding a new terms & conditions when the guest arrived, beyond what was previously agreed upon. I told her that, however, I agree with the (c). Thus, I suggested her to let my friend bring her food using the elevator that they use to deliver room service food. She refused saying that guests cannot be allowed to use employee's elevator. I then, suggested her to have a concierge staff bring the guest's food to her room, which she also refused emphasizing "we have the duty to provide standardized service to all guests." I really lost words... The only option she provided to resolve the situation was to help the guest cancelling the remaining days' reservations without refunding the first night. This resolution was not suitable, as the guest's main concern was contracting COVID-19 and moving to a new hotel would have exposed her to the risk of contracting the virus. I explained the situation to Ms. Jessica Kim again and asked her if she could provide discount to the room service, as the hotel also has a responsibility for the situation--it did not inform the guests in advance--which she simply refused. I have no idea what "customer-centric mindset" or "JW service" means to Ms. Jessica Kim or this hotel, but certainly, they are not intersted in either admitting its wrong or try to think in a constructive manner to resolve the situation. I would NOT recommend this hotel to anyone.…
Read more
Date of stay: December 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Choi Eddie, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded Dec 7, 2022
Dear eileendl8464GP, Warm greetings from JW Marriott Dongdaemun Square Seoul. Thank you very much for taking time to share your experience with us, and we feel sorry that we could not achieve your expectations. Please be kindly informed that it is obvious that we have a restriction on delivery food to maintain a more pleasant accommodation environment for all guests and prevent possible related problems. Although we believe we provide many alternative options on our best efforts, it was unfortunately not able to achieve the expectations. Again, thank you very much for your time to share a valuable comment, and please accept my apology for the inconvenience. Eddie Choi Director of Rooms JW Marriott Dongdaemun Square Seoul
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location: Lots of shopping malls, nearby to some historical places & very near to subway Line 4. There is an exit directly link to the hotel bakery shop at the basement. Room: We stayed at 5th floor & got a view of Dongdaemun Square. Water pressure is very good. Bathtub is of old design but it function well. It comes with bath mineral. Facilities: indoor heated swimming pool. For gym lover, you must be very happy to see the fitness centre is fully equipped. There is also Loccitane Spa in the same location. Do try it for a total relaxing experience. Breakfast: Good but it is almost the same food throughout our 5 nights there. Overall, we are happy with our stayed & will be back again if we want to stay in Dongdaemun.
Read more
Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Choi Eddie, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded Nov 20, 2022
Dear MyDestiny2024, Thank you very much for taking time to share your wonderful review with us. i will share your feedback with our culinary team if we could improve the menu sections. Again, thank you very much for sharing your recent experience with us. Have a great day. Best regards, Eddie Choi JW Marriott Dongdaemun Square Seoul
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unsatisfactory front desk service over charged 1000usd still no refund Hotel excuse Korean holiday Room sub standard no view Cracked tiles in bathroom Had to wait for club lounge as over sold by hotel No service in breakfast all self service tea coffee Ect No bell person had to carry own luggage No way flyover star JW MARRIOTT standards Slow response over my overpayment still no refund then sent documents in korean that are untranslatable Shocking Marriott you should be downgraded to a courtyard Totally poor service waited hours to check in Titanium Marriott status Absolutely terrible
Read more
Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Choi Eddie, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded Nov 9, 2022
Dear Bossman72, Warm greetings from JW Marriott Dongdaemun Square Seoul. Thank you very much for taking the time to share your previous stay with us. We pride ourselves on delivering a memorable hotel experience during our guests’ travels, but we have unfortunately fallen short of that goal for you. Please accept our sincere apologies for the inconveniences experienced about the payment. We will certainly look into your comments and contact you with additional detail about the payment. Again, thank you very much for sharing your experience. Sincerely, Eddie Choi Director of Rooms JW Marriott Dongdaemun Square Seoul
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My wife and I decided to visit Korea this fall vacation, so we stayed at the JW Marriot Seoul Dongdaemun hotel. Our main objective was to celebrate a special occasion, so we chose the JW Marriot. The hotel's location is central; the metro station is below the hotel, making it very convenient and practical. Traveling by subway in Korea is safe, easy, cheap, and worth it if you are a tourist. Due to this, it is a plus that the hotel has a direct entrance to the metro station. The hotel is very close to some main attractions, such as palaces, DDP, and Seoul tower. Very convenient as you can also walk and find many exciting things to do. Due to health circumstances, we needed to have two bathrooms. Mister Choi was able to provide us with connecting rooms. The rooms assigned to us were spacious, with plenty of sunlight, two bathrooms, and two desks which was very convenient for carrying out office work; the main room had a bed and a comfortable mattress to sleep on. The stay at the hotel was enjoyable. The attention they gave us was exemplary, one of the most friendly and pleasant we have had. Mr. Eddie Choi (assistant director of rooms) was in charge of helping us and guiding us. I have a severe allergy to nuts, which makes it very difficult for me to travel to Asian countries because their typical foods contain nuts in almost everything. However, Eddi organized a special menu for me and ensured everything was perfect. I am highly grateful for your hospitaliry and effort to make my visit pleasant and safe. It is worth mentioning that the hotel has a buffet for breakfast which my wife was able to enjoy, with various dishes for all tastes. I recommend the hotel amenities such as the swimming pool, jacuzzi, and spa. It also has a lounge and a beautiful view of the mountains and the city. I recommend this hotel for the quality of service, friendliness, location, buffet, and amenities. Thank you, JW Marriot, for making our stay an unforgettable memory.…
Read more
Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Choi Eddie, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded Nov 9, 2022
Dear Nordique2016, Thank you very much for taking time to share your wonderful review with us. I already shared your review with our culinary team that you had a great time with us because of their preparations. Again, thank you for allowing us to have a new experience. Hope all your family have another great day with good health. Warmest regards, Eddie Choi JW Marriott Dongdaemun Square Seoul
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to express my special thanks to the very helpful concierge team at JW Marriott. I was not staying at the hotel and did a bit of shopping today at Dongdaemun. I was not able to hail a taxi as it was a busy time. I walked up to Andrew at the concierge team today and asked him to assist me with booking a taxi. He promptly did so for me and also offered to help me with my bags which I kindly declined as I have troubled him enough. He then went to the street to direct the taxi in and then opened the door and wished me a good day. Well done to JW Marriott for having such a fantastic employee. Truly an asset for the hotel. He needs to be commended for being so helpful and courteous. Great testimony to the hotel and the Marriott group. Keep up with the great work!
Read more
Date of stay: November 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Choi Eddie, 마케팅 at JW Marriott Dongdaemun Square Seoul
Responded Nov 9, 2022
Dear Agape10, Thank you very much for your wonderful review. We truly appreciate you taking the time to recognize our Concierge Team, and I hope we have a chance to look after you again very soon. Warmest regards, Eddie Choi Director of Rooms JW Marriott Dongdaemun Square Seoul
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$255 - $339 (Based on Average Rates for a Standard Room)
LOCATION
South KoreaSeoulJong-ro / Dongdaemun / Sindangdong / Jongno-gu
NUMBER OF ROOMS
170
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingJW MARRIOTT DONGDAEMUN SQUARE SEOUL - Updated 2023 Prices & Hotel Reviews (South Korea)
Frequently Asked Questions about JW Marriott Dongdaemun Square Seoul
Which popular attractions are close to JW Marriott Dongdaemun Square Seoul?
Nearby attractions include Dongdaemun Design Plaza (DDP) (0.2 miles), Dongdaemun History & Culture Park (0.3 miles), and Dongdaemun Shopping Complex (0.1 miles).
What are some of the property amenities at JW Marriott Dongdaemun Square Seoul?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at JW Marriott Dongdaemun Square Seoul?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Dongdaemun Square Seoul?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Dongdaemun Square Seoul?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Dongdaemun Square Seoul?
Conveniently located restaurants include Kyochon Chicken Dongdaemun 1, The Griffin Bar, and Tavolo 24.
Are there opportunities to exercise at JW Marriott Dongdaemun Square Seoul?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does JW Marriott Dongdaemun Square Seoul offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Dongdaemun Square Seoul?
Many travelers enjoy visiting Gyeongbokgung Palace (1.9 miles), Changdeokgung Palace (1.1 miles), and Seoul City Wall (0.5 miles).
Does JW Marriott Dongdaemun Square Seoul have any great views?
Yes, guests often enjoy the city view available here.
Is JW Marriott Dongdaemun Square Seoul accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.