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1. Tiny rooms - queen bed took up whole room
2. Claustrophobic bathrooms - fan also didn't work in bathroom
3. No top sheet used on beds
4. View out window of neighboring dirty apartment building was far from scenic
5. Gym was not impressive...More
Thank Dierdre J
Response from SheratonGangnam, General Manager at Sheraton Seoul Palace Gangnam HotelResponded yesterday
Dear Dierdre J,
Thank you for taking the time to complete the valuable review regarding your experience with us.
I am extremely disappointed to learn that your expectations were not met during your time with us especially with regards to our guest service, as this...More
We wanted to take the kids to a hotel to swim and both the Shilla and Hyatt were not available. Unfortunately this hotel only has an indoor pool, but it was better then nothing.
Check in to the hotel was good because the girl who...More
Response from SheratonPalace, General Manager at Sheraton Seoul Palace Gangnam HotelResponded 1 week ago
Thank you for taking the time to provide us with such candid feedback of your stay. We are more than pleased to hear that you enjoyed your time with your family at indoor swimming pool. Also, we will make sure to share your...More
This is first time that I stayed at this Sheraton after the hotel (Palace) became part of Starwood property. I think the hotel went renovation before it changed its brand to Sheraton. I was not pleased with this stay although there are some areas of...More
Response from SheratonGangnam, General Manager at Sheraton Seoul Palace Gangnam HotelResponded 1 week ago
Thank you for sharing your comments following your recent stay at Sheraton Seoul Palace Gangnam.
I would like to start by apologizing to you for the shortcomings you experienced during your stay. Our top priority is to make each guest stay as pleasant...More
Although quite compact, the rooms here have everything I you need, and are clean and comfortable.
The area is quite lively, the staff are friendly, and I was able to easily call taxis here.
I was only here for one night, but could easily spend...More
The hotel is located near the Express Bus Terminal which makes it easy to get to other parts of Seoul. Touristy parts of Seoul are a little far from the terminal, so I recommend this hotel more for business travelers. There are many great options...More
$126 - $210 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#26 Spa Hotel in Seoul
#35 Business Hotel in Seoul
#64 Luxury Hotel in Seoul
Non-Smoking Rooms ,
Number of rooms
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I always receive a complimentary breakfast when booking an Executive Floor room. There is a fabulous executive lounge which I mentioned in my review. I cannot speak to whether breakfast is complimentary for a regular room... More
I always receive a complimentary breakfast when booking an Executive Floor room. There is a fabulous executive lounge which I mentioned in my review. I cannot speak to whether breakfast is complimentary for a regular room or rooms.
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"Don't stay here during weekends and summer/winter vacation periods."