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240, Olympic-ro, Songpa-gu, Seoul 05554 South Korea
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Traveler (1100)
360
Panoramas (9)
Room & Suite (608)

About

#22 of 717 hotels in Seoul
Location
4.3
Cleanliness
4.6
Service
4.6
Value
4.1
’ Lotte Hotel World is located in Jamsil, the center of the south of Seoul, providing easy downtown access and convenience. Lotte Hotel World, a resort-type business hotel, is directly connected to the beautiful Seokchon Lake and the Lotte World Adventure, one of the world’s largest indoor theme parks. You can feel more special in our character room decorated with the Lotte World Adventure characters “Loti” and “Lory”. Equipped with world-renowned international conference halls and banquet halls for special days, Lotte Hotel World is an urban hotel where guests can experience everything from various amusement and rest, adventure and romance, and business and sightseeing at once.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Parking
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids club
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
Chinese, Japanese, Korean

Location

Full view
100Great for walkers
Grade: 100 out of 100
90Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
2248Reviews42Q+A100Room tips
Traveler rating
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Annie T wrote a review Jul 2022
Hanoi, Vietnam104 contributions60 helpful votes
+1
We started an experience at the hotel that couldn't have been worse!!!! I and my boss is having a business trip to Korea. We arrived at the hotel at 3 pm, and there was no one to greet us in the hotel lobby, NO BELLMAN, even we wait at the hotel gate for a while to find help. We had a hard time carrying three heavy suitcases inside the hotel lobby- where NO WELCOME, NO ONE SAYS HI, just a crowed lobby. Not stopping there, there was no space left to rest in the lobby - and of course, not a single staff member cared that I have to stand up with high heel in the lobby. A female employee asked me to fill in my full name on an iPad full of Korean and did not explain or guide us the purpose or explain how to check in. Until we complained to 2 men who looked like managers in the hotel lobby, we were asked to wait another 10 minutes to check-in- which actually is to line up in check in line. The next bad experience was that after nearly 10 minutes in check-in line; the front desk could not find our booking even though our agent had called the hotel few minutes before and checked in advance to make sure there was a room ready for us. I would like to emphasize again that it is now 3:30 pm. And of course, no one apologize (or even mention) for our late check in. After connecting FO staff to our agent via phone, we got our key. Then, We spent another 5 minutes talking to a staff member who couldn't speak basic English. When I asked, "Is there anyone carrying our suitcases to the room, or will we bring them ourselves?" She just kept saying "Okay, Okay, Okay" until we impatiently asked, "Okay, what?" then she said "Okay" again... Finally (we hope), we got into the room - a room with dirty, stained sheets, torn pillows, and every welcome/instruction paper in the room had yellow spots, wrinkled or placed in the opposite reading direction (as you can see clearly in the pictures I attached). It really felt like checking into a 3-star motel in some underdeveloped suburban province. I chose this hotel because it has good reviews and belongs to a popular Korean brand name and seemed to be always crowded, but the experience I had was really terrible and below common hotel standard. I wonder if this is NORMAL for a 5-star hotel? Or is the hotel crowded so that they don't need guests anymore? I also work in the 5-star hotel industry - in a less developed country than Korea, but our 3* hotel in the city center is better than this. I WOULD NEVER COME BACK TO THIS HOTEL- Korea is really amazing from the moment I arrived at the airport with fresh air and friendly people, great food - if I hadn't booked a room here, this trip would be perfect!
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Date of stay: July 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lena M wrote a review Jun 2021
Daegu, South Korea213 contributions61 helpful votes
Nice hotel. We stayed over with my family to celebrate my daughter’s birthday at the Lotte world park. It’s super convenient. Staff is very friendly, especially Miss Ann Ko and her colleagues. We have won tickets to the aquarium as well and that has made our stay even more fun. Rooms are nice, clean and kids got excited about kids slippers, robot that greeted them with water and sweets at the reception. It was a neat detail. We have enjoyed our stay.
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Danny K wrote a review Nov 2020
1 contribution1 helpful vote
I have visited seoul twice a year for recruiting, Lotte hotel was my favourite place to stay. The lobby staff Sukwoo Song remembered us every time and give us detailed information as well as welcoming to come back to Lotte hotel. I would like to applause him for his great attitude. Room condition is not the best however location is very good as well as facilities. Hope to see him in next year. Stay safe and take care.
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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helloninas wrote a review Mar 2020
Los Angeles, California5 contributions8 helpful votes
As mentioned by many reviewers, the hotel staffs were amazing. They were friendly and kind. The manager at the buffet especially greeted my children every morning. The sauna was well maintained but the swimming pool wasn't as good as I had expected. The hotel is conveniently located close to Lotte Shopping Mall and the subway. The room... It is small! The furniture was outdated. The carpet was stained. The room seemed to need renovation soon. The bidet at the bathroom was useful. Expect to meet many families with children.
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Date of stay: November 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from HemanChoi, 제너럴 매니저 at Lotte Hotel World
Responded Mar 10, 2020
Warm greeting from Lotte Hotel World. We were pleased to serve you in your memorable moments. Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. However, We sincerely apologize for your inconveniences about our hotel room condition. As you mentioned, our management recognized that our room has to be renovated and we will be expected the construction on the middle of year. It would be great if we could have the opportunity to serve you better room condition after our renovation in the near future. We look forward to your next visit. Warm regards. Heman Choi General Manager Lotte Hotel World.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eran S wrote a review Feb 2020
Israel28 contributions29 helpful votes
I stayed at the hotel during the Corona virus outbreak. Aside from the great location, beautiful room and view, wonderful breakfast I was treated excellently by all the staff that were there for me with every question I had even provided me with masks for the stay. It is also very easy to reach from the airport.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from HemanChoi, 제너럴 매니저 at Lotte Hotel World
Responded Feb 18, 2020
Warm greeting from Lotte Hotel World. We are pleased to serve you in your memorable moments. Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragements. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality and staff's motivation. It would be an honor if we could have a chance to serve you even higher quality of service in your next visit in Seoul. Thank you for sharing time with us.We look forward to your next visit. Lotte Hotel World. General Manager Heman Choi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kelvin wrote a review Jan 2020
Singapore, Singapore55 contributions54 helpful votes
Hotel is connected to Jamsil station. Clean and updated. Convenient for shopping and activities for kids. There’s adventure world, Charlotte theatre, malls etc, and a 7-11 at the 2nd floor that opens till late. Concierge was very attentive and helpful. When asked for food recommendation, Edward was very detailed and gave very good recommendations and directions. One plus point for the hotel is that there is an airport shuttle to Incheon and gimpo airport. Need to buy tickets in advance. To Incheon is 16000 won for adults and 10000 for child, gimpo is around half the price. Runs very frequently.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from HeeseungShim, 제너럴 매니저 at Lotte Hotel World
Responded Feb 6, 2020
Warm greeting from Lotte Hotel World. We are pleased to serve you in your memorable moments. Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragements. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality and staff's motivation. It would be an honor if we could have a chance to serve you even higher quality of service in your next visit in Seoul. Thank you for sharing time with us.We look forward to your next visit. Lotte Hotel World. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TopNotchHongKong wrote a review Jan 2020
Hong Kong38 contributions48 helpful votes
Chose this hotel as I was planning to watch the fireworks from this area. Lobby was luxurious and modern looking. Had a lovely view of Seoul Tower. Of which we could see the fireworks (but bit on the small side....) Rooms were comfortable. Beds were firm but with a bounce. For me I like them hard / firm. But still good. Nice and warm especially in Dec where the temperature was around -5 at one point. Housekeeping fantastic! The only thing that would give it a 5 star would be to upgrade the rooms. They were looking bit dated. Nonetheless u kind of grow into it after a night. We stayed for 4 nights and it felt cosy. Great facilities around. with Malls and Metro. Best to head to the new Mall across the road. You can take the subway or cross at the road. This Mall has more facilities. Lots more F&B with a cinema, concert hall and aquarium. The Mall directly linked to the Hotel is smaller and the F&B closed at around 8.30 / 9.00pm...which was a shock to us. But the other newer Mall opens till at least 10pm. Overall great team and service!
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from HeeseungShim, 제너럴 매니저 at Lotte Hotel World
Responded Feb 6, 2020
Warm greeting from Lotte Hotel World. We are pleased to serve you in your memorable moments. Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragements. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality and staff's motivation. It would be an honor if we could have a chance to serve you even higher quality of service in your next visit in Seoul. Thank you for sharing time with us.We look forward to your next visit. Lotte Hotel World. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bien★ wrote a review Dec 2019
144 contributions44 helpful votes
+1
Well.... the furnishings and interiors are dated. But the room cleaning staff did great job and kept the room clean. Also the bed was very comfortable and the pillows were nice as well. The hotel is walking distance to the Lotte World theme park which is my daughter's favorite place. The location is great. Hotel is connected to the Jamsil train station, malls and Department store. There were a lot of good restaurants nearby. The Concierge desk was very helpful. Also the executive lounge was also well prepared with food and drinks. The staff was very friendly and helpful. Costomer service is amazing!!!
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from HeeseungShim, 제너럴 매니저 at Lotte Hotel World
Responded Feb 6, 2020
Warm greeting from Lotte Hotel World. We are pleased to serve you in your memorable moments. Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragements. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality and staff's motivation. It would be an honor if we could have a chance to serve you even higher quality of service in your next visit in Seoul. Thank you for sharing time with us.We look forward to your next visit. Lotte Hotel World. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dr_Lee wrote a review Dec 2019
Singapore163 contributions86 helpful votes
Have stayed here many times and every time I return I get a good feeling. Good bed, very comfortable, excellent customer service, great exe lounge, good food - peaceful sound proofed walls and doors. I know I will get perfect rest whenever I am here. Easy access to the new lotte mall across the street by surface or underground walkways. Highly recommend.
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Date of stay: October 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from HemanChoi, 제너럴 매니저 at Lotte Hotel World
Responded Feb 18, 2020
Warm greeting from Lotte Hotel World. We are pleased to serve you in your memorable moments. Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragements. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality and staff's motivation. It would be an honor if we could have a chance to serve you even higher quality of service in your next visit in Seoul. Thank you for sharing time with us.We look forward to your next visit. Lotte Hotel World. General Manager Heman Choi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WandeReen wrote a review Dec 2019
Singapore, Singapore75 contributions28 helpful votes
The only thing great about the stay was the proximity to Lotte World Adventure and the friendliness of the staff members. The room was dated, the bathtub and carpet in the room were dirty. Who would wanna soak in a tub looking at black mouldy walls? Greatly disappointed and don't find it worth the dollars for a supposed 5-star hotel. Will not return to stay.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$175 - $238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lotte hotel seoul
LOCATION
South KoreaSeoulSongpa-gu / Jamsil
NUMBER OF ROOMS
477
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Frequently Asked Questions about Lotte Hotel World
Which popular attractions are close to Lotte Hotel World?
Nearby attractions include Lotte World Tower & Mall (0.1 miles), Seoul Sky (0.1 miles), and Lotte World Aquarium (0.2 miles).
What are some of the property amenities at Lotte Hotel World?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Lotte Hotel World?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lotte Hotel World?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lotte Hotel World?
Yes, free parking is available to guests.
What are some restaurants close to Lotte Hotel World?
Conveniently located restaurants include Viking's Wharf Lotte World Mall, La Seine, and STAY, Modern Restaurant.
Are there opportunities to exercise at Lotte Hotel World?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Lotte Hotel World have an airport shuttle?
Yes, Lotte Hotel World offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Lotte Hotel World have airport transportation?
Yes, Lotte Hotel World offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte Hotel World?
Yes, dry cleaning and laundry service are offered to guests.
Does Lotte Hotel World offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.