Immaculate and top notch service! Enjoyed our time at Shilla, one of the best hotels in Korea that we’ve experienced. Check-in and out was expedient and seamless. When we requested amenities, everything was delivered in time and with a smile. I applaud the professionals working at this hotel, very well done!
The Shilla may have been legendary back in the day but with the newer luxury hotels that have sprung up around Seoul, it is hard to justify reasons to purposely choose to stay here. The interior is tired and the vibe is very pretentious. The rooms are dated and the layout screams 1980s. I was not impressed with the perks through the Amex FHR program. Breakfast at The Parkview was laughable. There was no upgrade. I guess the free shuttle to Myungdong was convenient, but the reason the shuttle even exists is to bring people to the Shilla Duty Free shopping center right next to the hotel. The entire operation overall seemed very money hungry while cutting corners, but I guess that's no surprise since they are owned by Samsung. I would not stay here again and regret not staying at the Four Seasons instead.…
I stayed at The Shilla Seoul last December. The only downside was it was a bit difficult to climb up to the hotel, especially during winter but the staff was very kindly to arrange a service car for us (They have a service car ready from the subway station to the hotel, and from the hotel to the station, so it was very convenient) FIVE STAR for the SERVICE! I've been to a few 5 star hotels globally, but this hotel was exceptional. Went to Korea during Covid, and right after VTL released between Singapore and Korea, so understood that the staff may not be aware of all the rules or protocols but they're kind enough to check with their teams in a timely manner and address all our questions very friendly. All the amenities and facilities were great too, so I'll definitely revisit this hotel again with my parents.…
I checked into Hotel Shilla today (Tuesday), paying extra for an executive room and lounge. I heard that their lounge was special in that they serve good meals and drinks four times a day. Right now, I am still waiting for more than 40 minutes just to get into the Executive lounge, and when I checked 10 minutes ago, there were 6 groups ahead of me. I understand that hotels are going through hard times these days, but Hotel Shilla Seoul definitely oversold their Executive lounge package. If you have seen one of their ads on that and thought about taking the deal, I suggest you to think again.
Perfect staycation. the room is well-appointed and clean and the facilities are very well maintained. Everyone, who are working in this hotel, is very friendly and nice. I stayed in May, the weather was a bit chilli to spend time in the swimming pool area, but they have the 'heat-up' sunbeds which I liked during my stay. as I booked an executive room i could enjoy their executive lounge both afternoon tea and happy hour. Due to COVID, i was able to have breakfast at Parkview and i really enjoyed! I will definitely visit here again. If you want to have a staycation at Shilla, i recommend you to book an executive room with Swimming pool access.
The Shilla located at a top of a hill so it is not as convenient on foot as most but this is a great business hotel. Plenty of taxis readily available. One of my favourite luxury hotels in Seoul. The service is attentive and the facilities are classical-modern-Korean decor and very well kept. The rooms are equipped with most power options to work in the room seamlessly. Dining options are good but not cheap. The Club floors are better than most with plenty of benefits. I was able to rent a battery charger and local mobile phone for a small daily charge. The gym is spacious and clean.
Me and my friend stayed there for 2 nights. Beds are comfortable. Staffs are always helpful. Customer Service is excellent and nice welcoming. Rooms are clean and filled up Luxury Amenities. We will definitely visit again to The Shilla.
Our first visit to south korea. It wont be our last. Arrived at hotel 7:30am but check in not till 3:00pm. Reception said they would try and get us a room at midday. We were just about to sit down in a lounge when we were told they had us a room, fantastic as we were very tired. Nothing is to much trouble for the staff here, customer service at its very very best. Just ask and they will sort it. A very clean and beautiful hotel. The housemaid who looked after our room went above and beyond in our eyes. Respect. Would we stay here again, without any hesitation. Keep up the good work guys, we loved our stay.
Guests staying at the hotel and using the executive lounge will have to wait for a long time to get a seat.I was trying to meet a guest in the lounge, but I had to wait two hours in my room with him. and the breakfast buffet will have to wait in line as well.I regret that I had to pay a lot and stay at this hotel
I enjoyed the stay in shilla very much The room was clean and extremely comfortable The breakfast was one of the best (taste and variety) The service level is excellent I will definitely be back to this hotel