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249, Dongho-ro, Jung-gu, Seoul 04605 South Korea
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Traveler (1414)
360
Panoramas (11)
Room & Suite (313)

About

#75 of 716 hotels in Seoul
Location
3.8
Cleanliness
4.7
Service
4.6
Value
3.8
The Shilla Seoul represents the best hotel in Korea, with contemporary design blending well with traditional patterns and style used back in the Shilla Dynasty. Next to the main building stands the former guesthouse that was once used to welcome special guests from around the world. The main building is replete with restaurants offering outstanding international cuisine, a shopping arcade featuring global brand goods, a pool, and a luxurious spa while in a separate building within the property lies a grand duty-free shop.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Strollers
Airport transportation
Parking
Wifi
Hot tub
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Park View
Languages Spoken
English, Chinese, Japanese, Korean

Location

Full view
85Good for walkers
Grade: 85 out of 100
17Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
1924Reviews30Q+A100Room tips
Traveler rating
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Most Recent
Jung R wrote a review Jul 2022
Fayetteville, North Carolina3 contributions2 helpful votes
Immaculate and top notch service! Enjoyed our time at Shilla, one of the best hotels in Korea that we’ve experienced. Check-in and out was expedient and seamless. When we requested amenities, everything was delivered in time and with a smile. I applaud the professionals working at this hotel, very well done!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 2 weeks ago
Dear jungr2016, Thank you so much for taking the time to share your experiences regarding your recent stay with us. Your valuable comments will be shared with our staff members and moving forward in the future we will do our best to improve our service. We hope to have the opportunity to welcome you back to The Shilla Seoul. Warmest regards, Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lucysunshine wrote a review Jun 2022
Orange County, California23 contributions31 helpful votes
The Shilla may have been legendary back in the day but with the newer luxury hotels that have sprung up around Seoul, it is hard to justify reasons to purposely choose to stay here. The interior is tired and the vibe is very pretentious. The rooms are dated and the layout screams 1980s. I was not impressed with the perks through the Amex FHR program. Breakfast at The Parkview was laughable. There was no upgrade. I guess the free shuttle to Myungdong was convenient, but the reason the shuttle even exists is to bring people to the Shilla Duty Free shopping center right next to the hotel. The entire operation overall seemed very money hungry while cutting corners, but I guess that's no surprise since they are owned by Samsung. I would not stay here again and regret not staying at the Four Seasons instead.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded Jun 27, 2022
Dear lucysunshine, Thank you so much for taking the time to share your experiences regarding your recent stay with us. Please accept our sincere apology for any disappointment you experienced in our service during your stay. We genuinely appreciate your feedback and will take your comments into consideration so we can provide you with better service in the future. I hope that you will give us another opportunity to welcome you back. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Woo wrote a review Mar 2022
Busan, South Korea3 contributions5 helpful votes
I stayed at The Shilla Seoul last December. The only downside was it was a bit difficult to climb up to the hotel, especially during winter but the staff was very kindly to arrange a service car for us (They have a service car ready from the subway station to the hotel, and from the hotel to the station, so it was very convenient) FIVE STAR for the SERVICE! I've been to a few 5 star hotels globally, but this hotel was exceptional. Went to Korea during Covid, and right after VTL released between Singapore and Korea, so understood that the staff may not be aware of all the rules or protocols but they're kind enough to check with their teams in a timely manner and address all our questions very friendly. All the amenities and facilities were great too, so I'll definitely revisit this hotel again with my parents.
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded Apr 5, 2022
Dear 227eunjic, Thank you for choosing to stay at the The Shilla Hotels & Resorts on your recent visit to Seoul. I am delighted that you enjoyed your stay with us. Your kind comments shared in this review are greatly appreciated. All of us at The Shilla hope that we will have the pleasure of welcoming you back again soon. We wish you safe travels until we meet again. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MJL wrote a review Feb 2021
3 contributions4 helpful votes
I checked into Hotel Shilla today (Tuesday), paying extra for an executive room and lounge. I heard that their lounge was special in that they serve good meals and drinks four times a day. Right now, I am still waiting for more than 40 minutes just to get into the Executive lounge, and when I checked 10 minutes ago, there were 6 groups ahead of me. I understand that hotels are going through hard times these days, but Hotel Shilla Seoul definitely oversold their Executive lounge package. If you have seen one of their ads on that and thought about taking the deal, I suggest you to think again.
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Date of stay: February 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded Apr 13, 2021
Dear TravelForLifeMJL, Thank you so much for taking the time to review our hotel. We appreciate your feedback and regret to hear that your recent experience at The Shilla Seoul was not entirely satisfactory. Your valuable comments will be shared with our staff members and moving forward we will do our best to improve our service. We hope to have the opportunity to welcome you back to The Shilla Seoul. Warmest regards, JeongHo Lee Vice President Marketing Division
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
YOUNG LEE wrote a review Sep 2020
Seoul, South Korea366 contributions521 helpful votes
Perfect staycation. the room is well-appointed and clean and the facilities are very well maintained. Everyone, who are working in this hotel, is very friendly and nice. I stayed in May, the weather was a bit chilli to spend time in the swimming pool area, but they have the 'heat-up' sunbeds which I liked during my stay. as I booked an executive room i could enjoy their executive lounge both afternoon tea and happy hour. Due to COVID, i was able to have breakfast at Parkview and i really enjoyed! I will definitely visit here again. If you want to have a staycation at Shilla, i recommend you to book an executive room with Swimming pool access.
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Date of stay: May 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded Oct 18, 2020
Dear young87lee, Thank you so much for taking the time to share your experiences regarding your recent stay with us. Your valuable comments will be shared with our staff members and moving forward in the future we will do our best to improve our service. We hope to have the opportunity to welcome you back to The Shilla Seoul. Warmest regards, JeongHo Lee Vice President Marketing Division
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J Steiner wrote a review Sep 2020
Hong Kong, China201 contributions1106 helpful votes
The Shilla located at a top of a hill so it is not as convenient on foot as most but this is a great business hotel. Plenty of taxis readily available. One of my favourite luxury hotels in Seoul. The service is attentive and the facilities are classical-modern-Korean decor and very well kept. The rooms are equipped with most power options to work in the room seamlessly. Dining options are good but not cheap. The Club floors are better than most with plenty of benefits. I was able to rent a battery charger and local mobile phone for a small daily charge. The gym is spacious and clean.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
9 Helpful votes
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Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded Oct 18, 2020
Dear JsteinerHK, Thank you for choosing to stay at the The Shilla Seoul on your recent visit to Korea. We are very pleased to hear that you were satisfied with The Executive Lounge and attentive service. Your kind comments shared in this review are greatly appreciated. All of us at The Shilla hope that we will have the pleasure of welcoming you back again soon. We wish you safe travels until we meet again. Warmest regards, JeongHo Lee Vice President Marketing Division
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
B.Tommy wrote a review Jun 2020
2 contributions2 helpful votes
Me and my friend stayed there for 2 nights. Beds are comfortable. Staffs are always helpful. Customer Service is excellent and nice welcoming. Rooms are clean and filled up Luxury Amenities. We will definitely visit again to The Shilla.
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded Jul 15, 2020
Dear B T, Thank you for choosing to stay at the The Shilla Seoul on your recent visit to Seoul. We are very pleased to hear that you were satisfied with our facilities & service. Your kind comments shared in this review are greatly appreciated. All of us at The Shilla hope that we will have the pleasure of welcoming you back again soon. We wish you safe travels until we meet again. Warmest regards, JeongHo Lee Vice President Marketing Division
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
blue_gun wrote a review Feb 2020
Seaham, United Kingdom30 contributions23 helpful votes
+1
Our first visit to south korea. It wont be our last. Arrived at hotel 7:30am but check in not till 3:00pm. Reception said they would try and get us a room at midday. We were just about to sit down in a lounge when we were told they had us a room, fantastic as we were very tired. Nothing is to much trouble for the staff here, customer service at its very very best. Just ask and they will sort it. A very clean and beautiful hotel. The housemaid who looked after our room went above and beyond in our eyes. Respect. Would we stay here again, without any hesitation. Keep up the good work guys, we loved our stay.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded Mar 23, 2020
Dear blue_gun, Thank you for choosing to stay at the The Shilla Seoul on your first visit to Korea. We are very pleased to hear that you were satisfied with attentive service. Your kind comments shared in this review are greatly appreciated. All of us at The Shilla hope that we will have the pleasure of welcoming you back again soon. We wish you safe travels until we meet again. Warmest regards, JeongHo Lee Vice President Marketing Division
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J I JOE wrote a review Feb 2020
Philadelphia, Pennsylvania6 contributions14 helpful votes
Guests staying at the hotel and using the executive lounge will have to wait for a long time to get a seat.I was trying to meet a guest in the lounge, but I had to wait two hours in my room with him. and the breakfast buffet will have to wait in line as well.I regret that I had to pay a lot and stay at this hotel
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Date of stay: January 2020
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded Mar 8, 2020
Dear Yimboxer, Thank you so much for taking the time to review our hotel. We appreciate your feedback and regret to hear that your recent experience for the executive lounge was not satisfactory. Your valuable comments will be shared with our staff members and moving forward in the future we will do our best to improve our service. We hope to have the opportunity to welcome you back to The Shilla Seoul. Warmest regards, JeongHo Lee Vice President Marketing Division
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ioyan wrote a review Jan 2020
1294 contributions72 helpful votes
+1
I enjoyed the stay in shilla very much The room was clean and extremely comfortable The breakfast was one of the best (taste and variety) The service level is excellent I will definitely be back to this hotel
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded Mar 8, 2020
Dear Ioyan, Thank you for choosing the The Shilla Hotels & Resorts on your recent trip to Seoul. I am delighted that you enjoyed your stay with us. Your kind comments shared in this review are greatly appreciated. All of us at The Shilla hope that we will have the pleasure of welcoming you back again soon. We wish you safe travels until we meet again. Warmest regards, JeongHo Lee Vice President Marketing Division
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$246 - $401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the shilla seoul hotel seoul, shilla hotel seoul, the shilla hotel seoul
LOCATION
South KoreaSeoulJung-gu / Dasan-dong
NUMBER OF ROOMS
464
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Frequently Asked Questions about The Shilla Seoul
Which popular attractions are close to The Shilla Seoul?
Nearby attractions include The Shilla Duty Free Seoul (0.1 miles), Jangchungdan Park (0.1 miles), and Jangchung Arena (0.2 miles).
What are some of the property amenities at The Shilla Seoul?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Shilla Seoul?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Shilla Seoul?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Shilla Seoul?
Yes, free parking is available to guests.
What are some restaurants close to The Shilla Seoul?
Conveniently located restaurants include The Park View, Continental, and La Yeon.
Are there opportunities to exercise at The Shilla Seoul?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Shilla Seoul have an airport shuttle?
Yes, The Shilla Seoul offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Shilla Seoul have airport transportation?
Yes, The Shilla Seoul offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Shilla Seoul?
Yes, dry cleaning and laundry service are offered to guests.
Does The Shilla Seoul offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.