I like Captain Tobbig at MOBO bar. He is kind and humorous. Always he is busy. But He is always gentle. And he is very warm and sociable. We like to talk about our favorite movies and wines. When I meet him, I am happy. Thank you so much.
We decided to venture out again after sequestering ourselves at home for the last couple of months due to COVID. We wanted to celebrate our anniversary as well as Thanksgiving. We decided on a staycation at the JW Marriott Seoul for two nights (26-28 November). We had previously stayed at this same property for three months (see previous review) and enjoyed ourselves immensely. This time, we recommended the hotel to the parents of our kids' classmates. Two families were able to join us on this trip. These families were also highly impressed by the hotel and the service. From beginning to end, the staff of the JW Marriott Seoul took care of us and our new friends. Check in at the Executive Lounge was smooth and quick. Our supreme thanks to Ms. Jenny who was amazing from check-in to check-out. She greeted our family with a wide smile and was extremely friendly and accommodating. She is truly a gem for this property. We were able to briefly catch up with Phillipe and he was as friendly and hospitable as always. The service was so spectacular that our new friends in Seoul asked if the staff members were related to us. I guess that is the highest compliment when hotel staff members are compared to family members! The other members of the Executive Lounge staff were also amazing during our stay. Special thanks to Sienna, Hanna, Linda, Alan, Tony, and Min for taking good care of us. Extra special thanks to Helen who was kind and patient with us and cleaned up after us during an especially hard core happy hour session. Sorry about the mess! We didn't know our new friends liked to drink that much! Special kudos to Ms. Barbara who was great with the kids again. Our kids loved seeing Ms. Barbara again and she showered them with enough attention to make them feel so special! Also thanks to Flora who left us a very sweet anniversary/welcome gift in the room. We were upgraded via Bonvoy Suite Night Awards, so those upgrades are still working! The room was immaculate and had plenty of room for us. Every request was responded to in a quick manner and we had no complaints! COVID protocols were excellent and we felt safe at all times. There is a temperature scan at the entrance of the Executive Lounge. Please also remember to use the disposable gloves when getting food at the Executive Lounge. The few people who did not use the gloves were given gentle reminders by other patrons and the staff. A reminder as guests enter the Executive Lounge could prove useful for those who forget. After we checked out and were driving out of the parking lot for home, my daughter told me that the staycation was awesome and she felt like she came home for the short time we were at the JW Marriott. My daughter is 6 and can't tell a lie, so I know that she really felt comfortable and at home at the JW Marriott Seoul. Thanks again to the wonderful staff for making us feel at home! You have done it again! Thanks and happy holidays! See you again soon!…
I have been travelling to seoul very frequently since 2013 ( nearly once a month ) except for 2020 due pandemic. And JW marriott Seoul is my favorite . I have stayed in number of hotel in Seoul , but none of them come near this .Great rooms , best Gym and exceptionally good lounge . The Lounge is so good that I spend a lot of time there . Don't miss the breakfast, happy hour and evening meals at the lounge. The gym is huge and open 24 hours so you can plan your gym time nicely. The location is great as it is not far from all the happening places in Seoul downtown , though the traffic can be a bit of a challenge in the evening. Staff is great and very helpful. It is attached to a mall so many restaurants all around the hotel.
Our family had stayed at this hotel before, and we decided to pay a visit again because we wanted to see all of the changes that have been made after the extensive renovation process. Unfortunately, it was not a memorable experience. Even though I am a Titanium member, we were not upgraded to a better room, which was rather disappointing. However, it would appear that many hotels in Seoul seem to be rather stingy about extending room upgrades to Elite members. More surprising, however, was the fact that the toilet seat in the bathroom would not stay up, which is not something you would expect to encounter at a supposedly upscale hotel. The solution was to remove the toilet cover so that the seat would stay up. Needless to say, all of this struck us as rather odd. The executive lounge was very crowded during our stay, seemingly with people on various packages, and the service seemed to be rather spotty at times. Due to the large number of people during breakfast, the single chef at the eggand noodle stations seemed to be overwhelmed and had trouble keeping up with all of the orders. The presence of noisy young children/infants also detracted from the whole experience. In addition, we found it odd that children over 3 are charged 50,000 won plus tax to access the lounge, as this is not something we have encountered at other Bonvoy hotels. Overall, our stay was not the experience we were hoping for, and I doubt we will be staying here again. …
So so experience. This used to be my fav hotel in Seoul.. not sure what happened I review hotels for a living. I used to love this hotel, but they recently downgraded to lower quality soap and toothpaste. So that was kind of sad. I also feel like the service and quality of food and temperature of food in executive lounge is poor for 100,000 won per person. The Margaux grill dinner experience on Tuesday October 27th was very disappointing. We had to ask for butter .. to go with the bread because there was no butter placed on the table. When we ordered the dinner set, I asked for some tea to come with the dessert and the waitress brought the tea and my friends coffee right away even before first course. So they are kind and polite but don’t really know what you’re saying in English. They try their best. Also scallops are low quality. Vegetables are done perfectly and taste great. I still like this hotel overall better than jw dongdaemun, the front desk, gym staff, bell boys are TOP and on point. Amazing. And I still enjoy using the fitness center and sauna and steam room. Executive lounge and dinner experience at grill need some training ASAP. My lunch experience has been pretty amazing at the grill. But I won’t dine there at dinner again and also won’t go to executive lounge again. Zach Benson…
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