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JW Marriott Hotel Seoul

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176, Sinbanpo-ro, Seocho-gu, Seoul 06546 South Korea
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (634)
Dining (268)
Videos (5)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Seoul
Updated 12/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 709 hotels in Seoul
Location
Cleanliness
Service
Value
Travelers' Choice
Set your sights on unparalleled luxury here at JW Marriott Hotel Seoul. With a perfect location in Central City, Seoul, South Korea, an extensive multi-purpose complex, we provide the backdrop for truly memorable visits. Gorgeous rooms and suites at our Gangnam hotel are filled with luxury perks - from high-speed Internet access and flat-screen TVs to marble bathrooms and plush bedding. Many showcase terrific views of the Seoul city skyline or the river. Start your morning with a workout in our three-floor gym, or a dip in the indoor pool. Our hotel also offers a luxury spa, so you can pamper yourself during your visit. Delicious on-site dining options include a steakhouse and a Japanese eatery with a sushi bar. Those hosting events in Seoul will be thrilled with our flexible venues, which offer natural light and audiovisual facilities. And thanks to our convenient location, you're just steps away from shopping at Shinsegae Department Store, Famille Street, and much more. Visit us at JW Marriott Hotel Seoul!
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Room & Suite (131)131
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Mini golf
Squash
Kids stay free
Electric vehicle charging station
Valet parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Table tennis
Kids pool
Highchairs available
Strollers
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Soundproof rooms
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
City View
Languages Spoken
English, Chinese, Japanese, Korean
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
94Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
505Reviews10Q+A17Room tips
Traveler rating
  • 454
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Time of year
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Popular mentions
Bangtangirl wrote a review Dec 2020
Seoul, South Korea44 contributions
I like Captain Tobbig at MOBO bar. He is kind and humorous. Always he is busy. But He is always gentle. And he is very warm and sociable. We like to talk about our favorite movies and wines. When I meet him, I am happy. Thank you so much.
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Date of stay: December 2020Trip type: Traveled on business
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Response from JW Marriott Seoul, General Manager at JW Marriott Hotel Seoul
Responded Dec 20, 2020
Dear IJYCHK, Thank you for visiting Mobo Bar. We appreciate your kindness for taking the time to share your feedback on TripAdvisor. We are delighted to know that you had a wonderful experience at Mobo Bar and that we have exceeded your expectations. Your rewarding feedback will be shared with our related team and associates, which will energize us to continue delivering outstanding experiences for you and all other guests. Once again, thank you and we look forward to welcome you back in the near future. With warmest regards, Allen Howden General Manager JW Marriott Hotel Seoul
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AdventuresinSeoul wrote a review Nov 2020
2 contributions
We decided to venture out again after sequestering ourselves at home for the last couple of months due to COVID. We wanted to celebrate our anniversary as well as Thanksgiving. We decided on a staycation at the JW Marriott Seoul for two nights (26-28 November). We had previously stayed at this same property for three months (see previous review) and enjoyed ourselves immensely. This time, we recommended the hotel to the parents of our kids' classmates. Two families were able to join us on this trip. These families were also highly impressed by the hotel and the service. From beginning to end, the staff of the JW Marriott Seoul took care of us and our new friends. Check in at the Executive Lounge was smooth and quick. Our supreme thanks to Ms. Jenny who was amazing from check-in to check-out. She greeted our family with a wide smile and was extremely friendly and accommodating. She is truly a gem for this property. We were able to briefly catch up with Phillipe and he was as friendly and hospitable as always. The service was so spectacular that our new friends in Seoul asked if the staff members were related to us. I guess that is the highest compliment when hotel staff members are compared to family members! The other members of the Executive Lounge staff were also amazing during our stay. Special thanks to Sienna, Hanna, Linda, Alan, Tony, and Min for taking good care of us. Extra special thanks to Helen who was kind and patient with us and cleaned up after us during an especially hard core happy hour session. Sorry about the mess! We didn't know our new friends liked to drink that much! Special kudos to Ms. Barbara who was great with the kids again. Our kids loved seeing Ms. Barbara again and she showered them with enough attention to make them feel so special! Also thanks to Flora who left us a very sweet anniversary/welcome gift in the room. We were upgraded via Bonvoy Suite Night Awards, so those upgrades are still working! The room was immaculate and had plenty of room for us. Every request was responded to in a quick manner and we had no complaints! COVID protocols were excellent and we felt safe at all times. There is a temperature scan at the entrance of the Executive Lounge. Please also remember to use the disposable gloves when getting food at the Executive Lounge. The few people who did not use the gloves were given gentle reminders by other patrons and the staff. A reminder as guests enter the Executive Lounge could prove useful for those who forget. After we checked out and were driving out of the parking lot for home, my daughter told me that the staycation was awesome and she felt like she came home for the short time we were at the JW Marriott. My daughter is 6 and can't tell a lie, so I know that she really felt comfortable and at home at the JW Marriott Seoul. Thanks again to the wonderful staff for making us feel at home! You have done it again! Thanks and happy holidays! See you again soon!
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Date of stay: November 2020
Rooms
Location
Service
Room Tip: Ask for the Han River view. It is amazing!
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spp123 wrote a review Nov 2020
Beijing, China57 contributions2 helpful votes
I have been travelling to seoul very frequently since 2013 ( nearly once a month ) except for 2020 due pandemic. And JW marriott Seoul is my favorite . I have stayed in number of hotel in Seoul , but none of them come near this .Great rooms , best Gym and exceptionally good lounge . The Lounge is so good that I spend a lot of time there . Don't miss the breakfast, happy hour and evening meals at the lounge. The gym is huge and open 24 hours so you can plan your gym time nicely. The location is great as it is not far from all the happening places in Seoul downtown , though the traffic can be a bit of a challenge in the evening. Staff is great and very helpful. It is attached to a mall so many restaurants all around the hotel.
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Date of stay: January 2020
Value
Cleanliness
Service
Trip type: Traveled on business
1 Helpful vote
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Response from JW Marriott Seoul, General Manager at JW Marriott Hotel Seoul
Responded Dec 8, 2020
Dear spp123, Thank you for staying at JW Marriott Seoul again! We appreciate your kindness for taking the time to share your feedback on TripAdvisor. We are delighted to know that you had a wonderful experience at JW Marriott Seoul and that we have exceeded your expectations throughout your stay with us. We especially appreciate you for highlighting our comfortable guest room, Marquis Fitness Club with its expansive fitness venue and the Executive Lounge with caring service. Your rewarding feedback will be shared with our related team and associates, which will energize us to continue delivering outstanding experiences for you and all other guests. Once again, thank you for recommending us and we look forward to welcome you back in the near future. With warmest regards, Allen Howden General Manager JW Marriott Hotel Seoul
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Theodore C wrote a review Oct 2020
3 contributions5 helpful votes
Our family had stayed at this hotel before, and we decided to pay a visit again because we wanted to see all of the changes that have been made after the extensive renovation process. Unfortunately, it was not a memorable experience. Even though I am a Titanium member, we were not upgraded to a better room, which was rather disappointing. However, it would appear that many hotels in Seoul seem to be rather stingy about extending room upgrades to Elite members. More surprising, however, was the fact that the toilet seat in the bathroom would not stay up, which is not something you would expect to encounter at a supposedly upscale hotel. The solution was to remove the toilet cover so that the seat would stay up. Needless to say, all of this struck us as rather odd. The executive lounge was very crowded during our stay, seemingly with people on various packages, and the service seemed to be rather spotty at times. Due to the large number of people during breakfast, the single chef at the eggand noodle stations seemed to be overwhelmed and had trouble keeping up with all of the orders. The presence of noisy young children/infants also detracted from the whole experience. In addition, we found it odd that children over 3 are charged 50,000 won plus tax to access the lounge, as this is not something we have encountered at other Bonvoy hotels. Overall, our stay was not the experience we were hoping for, and I doubt we will be staying here again.
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Date of stay: October 2020Trip type: Traveled with family
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Response from JW Marriott Seoul, General Manager at JW Marriott Hotel Seoul
Responded Nov 2, 2020
Dear TheodoreC97, Thank you for staying at JW Marriott Hotel Seoul and we truly appreciate your kindness for taking your precious time to share honest feedback on TripAdvisor. On behalf of our team and I, please accept my sincerest apologies for the inconvenience and that we have failed to exceed your expectation. Your feedback has been taken seriously and shared with related leaders immediately to ensure that similar issues do not happen in the future. Therefore, please allow me to express my apologies once again for us not being able to fully deliver to you our level of luxury hospitality during your last visit. I hope we can have another chance to show a much more professional service to change the impression you have of us. Please feel free to connect with me at allen.howden@marriott.com for any assistance I may offer. With warmest regards, Allen Howden General Manager JW Marriott Hotel Seoul
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Zach Benson wrote a review Oct 2020
Miami Beach, Florida144 contributions148 helpful votes
So so experience. This used to be my fav hotel in Seoul.. not sure what happened I review hotels for a living. I used to love this hotel, but they recently downgraded to lower quality soap and toothpaste. So that was kind of sad. I also feel like the service and quality of food and temperature of food in executive lounge is poor for 100,000 won per person. The Margaux grill dinner experience on Tuesday October 27th was very disappointing. We had to ask for butter .. to go with the bread because there was no butter placed on the table. When we ordered the dinner set, I asked for some tea to come with the dessert and the waitress brought the tea and my friends coffee right away even before first course. So they are kind and polite but don’t really know what you’re saying in English. They try their best. Also scallops are low quality. Vegetables are done perfectly and taste great. I still like this hotel overall better than jw dongdaemun, the front desk, gym staff, bell boys are TOP and on point. Amazing. And I still enjoy using the fitness center and sauna and steam room. Executive lounge and dinner experience at grill need some training ASAP. My lunch experience has been pretty amazing at the grill. But I won’t dine there at dinner again and also won’t go to executive lounge again. Zach Benson
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Date of stay: October 2020Trip type: Traveled on business
3 Helpful votes
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Response from JW Marriott Seoul, General Manager at JW Marriott Hotel Seoul
Responded Oct 30, 2020
Dear Mr Zach Benson, Thank you for staying at JW Marriott Hotel Seoul. We appreciate your kindness for taking the time to share your detailed and honest feedback on TripAdvisor. We sincerely apologize for any inconveniences you have experienced during recent stay and regret to know that we failed to make your stay enjoyable. Please kindly know that we have immediately shared your comments with related teams and trying to promptly find solutions to the issues that made your stay less comfortable. We all look forward to welcoming you back in the near future and If I may be of any assistance prior to your forthcoming visits, please do not hesitate to connect with me at allen.howden@marriott.com. Best regards, Allen Howden General Manager JW Marriott Hotel Seoul
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PRICE RANGE
$243 - $369 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott seoul, marriott hotel seoul, marriott seoul, seoul marriott
LOCATION
South KoreaSeoulBanpo-dong / Seocho-gu
NUMBER OF ROOMS
379
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Frequently Asked Questions about JW Marriott Hotel Seoul
Which popular attractions are close to JW Marriott Hotel Seoul?
What are some of the property amenities at JW Marriott Hotel Seoul?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Seoul?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Seoul?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Seoul?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Hotel Seoul?
Conveniently located restaurants include Flavors, Brooklyn The Burger Joint, and Starbucks Famille Park.
Are there opportunities to exercise at JW Marriott Hotel Seoul?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Seoul have an airport shuttle?
Yes, JW Marriott Hotel Seoul offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Seoul?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Seoul offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Seoul?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.