I had a extremely good stay at grand mercure yangon. At grand mercure yangon will you find true hoteliers willing to go the extra mile for you, world class team and amazing food. Hopefully soon i will be back Cheers
We stayed in this hotel in a standard room for one night in January at the end of a 3 and a half week tour of Myanmar. This hotel stood out as the only hotel we stayed in in Myanmar with big problems. On arrival the hotel was visually nice, as was our check in and the room was also nice. The hotel is relatively new and still very well presented. After we had settled into the room we went down to the restaurant for a late lunch. We were one of only 2 tables for lunch and we ordered 2 local prawn curries. Both the service and the food were excellent and we left impressed. We then went to the pool bar to relax. We chose the only poolside lie back chairs with an umbrella open over them. One lady asked for the umbrella over her chair to be opened and after several attempts by two staff to open it and the whole thing collapsing on the lady she decided to move elsewhere out of the sun. We overheard that it was known to be faulty so why was it still out for guests to use? I ordered 2 Piña colada’s and the barman looked at me with a blank look. After a wait and discussion with another barman our drink arrived from elsewhere in the hotel. The drink was excellent however. Then we retired to our room to relax and send some emails. All was going well until I noticed the room warming up and on inspection of the Air conditioning controls I could see a fault code displayed. I phoned reception and they sent a technician up. He had a ladder and looked up in the ceiling at the filters which were fine, then there was a knock at the door and there were 3 staff out in the corridor, none of whom spoke enough English to be able to understand them. We were being moved to another room across the corridor which was fine but they wanted to move us immediately. It was difficult to explain to them that we had clothes hanging up and toiletries in the bathroom and it would take us 10 minutes to get ready. We began to repack and were moved to a similar room with a better view and the room was good. We had no further trouble with anything in the room. Early evening we went down to the restaurant and were surprised to find we were the only people dining. Initially the service was excellent, we ordered a local fish curry which the restaurant manager had told us the chef would make for us even though it wasn’t on the menu. Once again the food was absolutely delicious, there is no doubt they have an excellent chef. It was then we noticed a large number of mosquitos and my wife started to get some bites. We wanted to leave but it was difficult to attract the attention of the waiting staff who were now pre occupied with room service meals. As soon as we could we escaped back to our room. The restaurant was a totally different story in the morning. Initially we were the only diners once again which surprised us as the breakfast buffet was enormous and hugely varied. As expected the food was delicious. Then we noticed the mosquitos again, worse then the previous evening and the restaurant manager we had met at the previous days lunch came to us and explained that they had a mosquito problem and they were working at fixing it. It has to be said that this was our only experience with Mosquitos in the whole of Myanmar and it was a bad experience! It was after this that a Chinese tour group entered the restaurant and suddenly chaos. We left soon after and went back to our room. On check out we agreed to leave the deposit on the card we presented when we checked in but used a different card to pay the balance owing. When she attempted to use the card in the eftpos terminal for some reason it didn’t work (just a MasterCard) so she tried another terminal which appeared to be the same. So she produced a 3rd portable eftpos terminal and finally it worked and we left the hotel. The fun started when we arrived home and discovered a double charge on my credit card. The hassle we had to go to and the lost sleep through the irritation of it all were astonishing. There were numerous emails, some with up to 5 people copied into them and after a frustrating 10 days they came to the conclusion it actually hadn’t happened at all and was in fact our error!! We were stunned, it was clear from the communication that total incompetence was rife both at the hotel and at their two banks they used. I noticed the Hotels General Manager was copied into one of the emails so I contacted him direct and after a few more days a credit along with an apology was issued. I’ll leave it up to you to decide whether to use this hotel or not, despite the good reviews!!…
<period stay on 29 Feb-2 Mar 2020> Thank you so much for luxury experience in every square inch and the first-class services that your staffs deliver to us.👍👍 We have been upgraded to (Emerald) Deluxe room, it was very nice and huge with instantly functional amenities. Thank you once again for your friendliness & kindness especially front desk, concierge and bellhop members. We will definitely stay in your hotel again next time when we visit Yangon.
Our stay for our honeymoon at the Grand Mercure was exceptional! We were greeted right away, given a traditional Burmese tea and dessert and our bags were taken to our room. Breakfast at the restaurant is wonderful with cuisines from across Asia as well as western options. Christy and Nyein were especially helpful, always checking in to make sure we were happy, offering siteseeing advice, and calling us taxis. The highlight was when we arrived to our gorgeous green and gold room, they had decorated with pink rose petals, swans and peacocks! It is incredibly clean and you will feel very safe. All the staff were courtesyly wearing masks given the current COVID-19 sitatuion, but honestly there isn't a chance of germs surviving here! So sanitary! We will absolutely be back.
Thank you very much for your kind prompt service us. Everything is good ; service-minded staffs, nice rooms, good food, good facilities. Around hotel have some Thai, Chinese restaurant as well. Thank you. Regards.