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Grand Hotel And Casino

Traveler (435)
360
Panoramas (23)
Room & Suite (275)
Certificate of Excellence

About

#28 of 50 hotels in Efate
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Outdoor pool
Bar / lounge
Casino and Gambling
Babysitting
Airport transportation
Parking
Free internet
Wifi
Internet
Restaurant
Breakfast buffet
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Iron
On-demand movies
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Harbor View
Languages Spoken
English, French
613Reviews
13Q+A
100Room tips
Traveler rating
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  • 27
  • 9
Time of year
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  • English
Popular mentions
Had a dissapointing event in restaurant here in evening for my birthday, the very professional food and beverage manager invited us back for a complimentary lunch, it was awesome, the venue, the view, the food, wine and ambience, it made up completely for the evening of my birthday and I thank them, I'd highly reccomend the lunch at the grand casino restaurant, thanks, Rodger hedley, napier, new Zealand 😊😊
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Response from BMahieu, General Manager at Grand Hotel And Casino
Responded 1 week ago
Dear Andrewcharley, We thank you both for returning as our guests for lunch, and pleased to hear that your dining experience with us was enjoyable. We appreciate your review and until next time when in Port Vila, with regards Bettina
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This is probably one of the better hotels in Port Vila given its location in the town/city and the acceptable standard of accommodation. Its not the plush 5 start afforded by other destinations, but it does the job... and I thought it was fine. The rooms are ok... and the facilities are nice. The service afforded to me by Greg in particular was very impressive - he helped me with a few things at the front desk for which I am grateful. Theres a decent bar across the road from the hotel and the daily market is just around the corner. I recommend taking the ferry boat to Riririki Island and going for a walk around. Enjoy - and well done on the customer service folks. I enjoyed. I would stay here again.
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Response from BMahieu, General Manager at Grand Hotel And Casino
Responded 2 weeks ago
Dear doscal Many thanks for choosing the Grand Hotel and Casino upon your recent visit to Port Vila. It is always wonderful to hear of our team members and we shall indeed pass on your appreciation and comments to Greg at front desk. Pleased to hear that you enjoyed our Melanesian hospitality and look forward to welcoming you back when next in town. With thanks and regards Bettina
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Rooms Amazing view, well maintained, Cleaned Daily, Tea & Coffee provided and has a unique set up with a glass separating the bath from the rest of the room and view Service - Reception, Housekeeping, Security and Dining staff are respectful, friendly, kind and always willing to assist Food - WOW! The food is really really good. The morning buffet has a good selection of fruit, pastries and cereal. The hot food is quite limited but the daily selection of fresh fruits is really good. Apart from this i had dinner at the restaurant last night and ordered the rack of lamb...it was amazing! Must try. My husband ordered the bbq pork ribs ... it was ok but not as good as the lamb
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Response from BMahieu, General Manager at Grand Hotel And Casino
Responded 3 weeks ago
Dear RuthFiji Firstly many thanks for choosing the Grand Hotel & Casino upon your recent visit to Port Vila. We shall indeed share your glowing comments to the team and pleased to hear that you enjoyed our Melanesian hospitality. Many thanks and with regards Bettina
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We didn't stay there a night, but we did use their Facilities a few times. We also had happy hour cocktails and a couple of meals. The food and the service was impeccable. The cocktails were delicious and could knock your socks off. Everyone was happy to help and it was an amazing place to hang out.
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Response from BMahieu, General Manager at Grand Hotel And Casino
Responded 4 weeks ago
Dear Angela M Many thanks for your wonderful review and choosing the Grand Hotel and Casino to sip, wine and dine. Those sunset views and sipping cocktails are a great combination, glad you enjoyed our Melanesian hospitality. with thanks and regards Bettina
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Had a mix up re booking on arrival in Port Vila. Not a lot of options at 1am on a Monday morning so very gald the Grand had a room and was open. The actual room was very basic and view from 1st floor was disappointing as blocked by canopy
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Response from BMahieu, General Manager at Grand Hotel And Casino
Responded May 28, 2019
Dear BeanzNZ We are pleased to hear that we were of assistance to you upon your late arrival into Vila, indeed reception is operational 24 hours. Depending on availability, a selection of room categories are available, Harbour View [levels 1 & 2], or Harbour View Deluxe [levels 3 & 4 & 5] or our fabulous Panorama Suites, all room types offering ever changing harbour views. We thank you for visiting the Grand Hotel & Casino, with regards Bettina
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Previous
PRICE RANGE
$101 - $185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel and port vila, sebel vanuatu port vila
FORMERLY KNOWN AS
Sebel Vanuatu
LOCATION
VanuatuEfatePort Vila
NUMBER OF ROOMS
74
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