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Grand Hotel And Casino

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Grand Hotel And Casino
Grand Hotel And Casino
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501 Reviews from our TripAdvisor Community

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Showing 474: English reviews
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Frankston, Australia
Reviewed 2 weeks ago

Great location, great food staff are friendly and helpful, The problem is that the place is not clean and we had problems with the lock on our room we couldn't unlock the door. As a hotel it is ok, but if you want luxury and comfort head to either Iririki Island or the Holiday Inn.

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Helpful?
1Thank Dennis A
BMahieu, General Manager at Grand Hotel And Casino, responded to this review

Dear Dennis A, Thank you for your time to review the property and apologies that it seems there are areas that we need to improve on. In the short term [by April this year] a new key card swipe system will be installed, to ensure efficient room access. Pleased to hear that our team looked after you. with thanks and...

Port Vila, Vanuatu
Reviewed 2 weeks ago

A greate place to spend holidays especislly business people and with many things to offer at an affortable price with stunning rooms for relaxations, located in the middle of the town has a great or beautiful harbour view to iririki island

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Helpful?
Thank lalaemilcarlo
BMahieu, General Manager at Grand Hotel And Casino, responded to this review

Dear lalaemilcarlo, We are pleased to hear of your recent stay with us and seems like you made the most of the central location of the Hotel, needless to say the stunning harbour views. Until we next have the opportunity to welcome you back, with regards, Bettina

Noumea, New Caledonia
Reviewed 3 weeks ago

The staff is very friendly but not efficient. There is no hot water in the morning. The manager of the casino (australian woman) is very rude and rough The safe box doesn't work. Don't order burger as it is awful. Limited parking at the hotel. The toilets don't flush properly. The buffet breakfast is very poor and fruits are not...

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Helpful?
1Thank 937christopher
BMahieu, General Manager at Grand Hotel And Casino, responded to this review

Dear 937christopher, Thank you for your comments, however it is disappointing to hear that your recent stay with us was not up to expectations. If you would like to discuss these issues further, please email me directly [gm@grandvanuatu.com] and I will be more than willing to address the above comments. with thanks and regards, Bettina General Manager

Sydney, Australia
Reviewed 3 weeks ago via mobile

The Grand hotel and casino is very good I recommended to any one food very good staff fantastic excellent position in Port Vila harbour views very clean ac and excellent pool location near shops and centre of Port Vila

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Helpful?
Thank nicolas602017
BMahieu, General Manager at Grand Hotel And Casino, responded to this review

Dear nicolas602017, Many thanks for such a positive review and pleased to know that you enjoyed the hospitality of our friendly team members and made the most of our central town location. We look forward to welcoming you back, when next visiting Port Vila. with regards, Bettina General Manager

Tamar Valley, Australia
Reviewed January 19, 2017

Wonderful position with to die for views, close to everything. The staff are the most friendly and obliging. Lovely restaurant, with delicious food at reasonable prices. Really nice pool area overlooking the bay. A really lovely place to stay.

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Helpful?
1Thank Jeanne S
BMahieu, General Manager at Grand Hotel And Casino, responded to this review

Dear Jeanne S Thank you for the review and highlighting the great attributes of the Grand Hotel & Casino .... central location, stunning harbour views, friendly team members and great food. We look forward to welcoming you back when next visiting Port Vila. with regards, Bettina General Manager

Brisbane, Australia
Reviewed January 15, 2017

The staff are simply wonderful, and so willing to please ALL the time. Everyone is very friendly. The restaurant is fabulous, except that it can be a little bit slow at times. The breakfast is 10/10 nothing missed out, the dinner menu is excellent and the food is, too. Our only major complaints centred on facilities in the room: the...

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Helpful?
3Thank Peter C
BMahieu, General Manager at Grand Hotel And Casino, responded to this review

Dear Peter C, So glad to hear that you experienced the wonderful Melanesian hospitality and friendliness of our team during your stay with us. The defects of the room have been noted, thank you for bringing this to our attention. We look forward to welcoming you back to enjoy the delicious food selection and of course, fabulous central location of...

Brisbane, Australia
Reviewed January 2, 2017

spent xmas to new years here and had a blast. Got a great room on level 3 with awesome views. Casino was kind to us and after visiting 2 of the others we rate this one the best. Good drink service and dealers that can deal....might sound weird but having to help a dealer count takes away the fun. Tip...

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Helpful?
Thank GiantPaperClip
BMahieu, General Manager at Grand Hotel And Casino, responded to this review

Happy New Year GiantPaperClip, Pleased to hear that you had a 'great week' and enjoyed the property, Casino and of course our team members. Sounds like you found the perfect place for sunset and cocktails. We look forward to welcoming you back when next in Port Vila.

Sydney, Australia
Reviewed December 29, 2016 via mobile

We stayed 9 days it's was great right in the middle of town you can get anywhere from here!!! The rooms are neat and always tidy the staff are wonderful!! We had an issue on the first night and it was resolved within minutes!! This place has a fantastic view from all levels !!

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Helpful?
Thank Jilyan3
BMahieu, General Manager at Grand Hotel And Casino, responded to this review

Afternoon Jilyan3, The Hotels central location [and harbour views of course] is indeed an advantage and pleased to hear that you too thought so. Glad to hear that our friendly and efficient staff were able to assist you and ensured that you had an enjoyable stay. Until next time, with thanks

Lake Cathie
Reviewed December 21, 2016

We stayed a week for our honeymoon - our third stay there in the last few years. It was great as usual. We upgraded to a room with a separate bedroom with no fuss and concierge staff fantastic. Thanks specially to Charlie Food was superb Would thoroughly recommend One suggestion - a mobile free area in the dining room as...

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Helpful?
Thank Jo M
BMahieu, General Manager at Grand Hotel And Casino, responded to this review

Dear Jo M, Such a special occasion, your honeymoon, we are privileged to have been able to host you. Many thanks and we look forward to welcoming you back for your fourth visit, possibly an anniversary? with regards,

Reviewed December 8, 2016 via mobile

We have tried Friday night curry and Saturday night middle eastern food Great sample of food from those countries Get one serve for two people . One serve is far too much for one person. Of course if you are a Yankee boy why not !! Just kidding . We enjoy grand restaurant on these two nights

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Helpful?
Thank Alex D
Ros C, General Manager at Grand Hotel And Casino, responded to this review

Dear Alex F Thank you for taking the time to review Grand Hotel and Casino. We have to agree with you that the Friday Curry night and Saturday Middle Eastern night are both fantastic. Great food and very popular. We hope to see you back to try our Sunday Roast. Kind regards Ros

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Multilingual Staff
  • Babysitting

Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Price Range: $133 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila
Hotel Style:
#8 Spa Hotel in Port Vila
#10 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hotel And Casino staff and other travelers.
8 questions
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Questions? Get answers from Grand Hotel And Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“panoramic view rooms offer the best view of the harbour and downtown Port Vila.”
 of 5 bubbles DennisA648, 2 weeks ago | Read review
“All rooms have views.”
 of 5 bubbles , Jan 19, 2017 | Read review
“All rooms have harbour view. Try for level 4 or above.”
 of 5 bubbles X4390GJpeterc, Jan 15, 2017 | Read review
“The higher the better the view.”
 of 5 bubbles GiantPaperClip, Jan 2, 2017 | Read review
“Second floor or above”
 of 5 bubbles westcity, Dec 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question