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Grand Hotel And Casino

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Grand Hotel And Casino
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489 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Newcastle, Australia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

Comfortable clean room though some minor repairs are required in bathroom area. lovely view over harbour and Iririki. Great breakfast and dining.Well done Thomas Masson and team. Pool area is very enjoyable. Good proximity in town. Will return,though will try to avoid friday night due to ongoing noise issues coming from Lava Lounge and adjoining carpark. Carpark noise went till... More 

Helpful?
Thank oysternewcastle
Ros C, General Manager at Grand Hotel And Casino, responded to this review

Dear oysternewcastle Thank you for taking the time to review Grand Hotel and Casino. Our location and harbour views are second to none. Thomas and his team create a great dining experience with excellent food and service. I understand the noise issues were from the DJ festival, a once a year event. We hope to welcome you back to Grand... More 

Port Vila, Vanuatu
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

A drinks and nibbles function was held for 75 pax in the pool area overlooking the harbour. The sitting looked fantastic, beautiful flower arrangements, and all requests accommodated with ease and flexibility. Ros Cox and Thomas Masson Thank you so much - Outstanding food and service. Will be using your services again without doubt! Port Vila International School

Helpful?
Thank Kate L
Ros C, General Manager at Grand Hotel And Casino, responded to this review

Thank you Kate L The pool deck is a fabulous location for functions and we have a great food and beverage team to make any event special. We are delighted that the evening exceeded your expectations. Kind regards Ros More 

Port Douglas, Australia
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

A $15 taxi ride from airport to hotel overlooking all the activity of the harbour. Very comfy king bed and the best breakfast buffet in all of Vanuatu! Easy walk to wonderful market and little café next door is great for lunch.

Helpful?
Thank geoffrey g
Ros C, General Manager at Grand Hotel And Casino, responded to this review

Dear Geoffrey G Thank you for taking the time to review Grand Hotel and Casino. We are the perfect option for pre or post island stays being centrally located and just a step away from the market and shopping. We agree that we have the best buffet breakfast! We hope to see you back at Grand Hotel and Casino soon.... More 

Sterling, Virginia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

Our flight was cancelled so we had to stay the night at the Grand. The hotel is very run down and dated. The strong smell of cigarette smoke was very unpleasant. We had a lot of issues with our room, fixtures in the bathroom coming off the wall eg soap dispenser, toilet roll holder, towel rack also cracked tiles, soap... More 

Helpful?
Thank Aussie2346
Ros C, General Manager at Grand Hotel And Casino, responded to this review

Dear Aussie2346 Thanks for taking the time to complete a review. I appreciate your taking the time to notify us of some of your concerns and providing feedback regarding our great service. Please be assured we will do our utmost to address these. Kind regards Ros More 

Fiji
Level Contributor
3 reviews
Reviewed 4 weeks ago

If you are looking for a place to stay in Port Vila before going to the Islands, I recommend this is a place to stay. Very friendly staff. Convenient in terms of walking distance to town. Breath taking harbor view. And the food is excellent.

Helpful?
Thank HopeFiji
Ros C, General Manager at Grand Hotel And Casino, responded to this review

Dear HopeFiji Thanks for the great review, our location is superb and ably supported by a sensational team of staff. We hope to see you again soon. Kind regards Ros More 

Newcastle, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 27, 2016 via mobile

We stayed here for our first night in Port Vila and Vanuatu. Our view out to Iririki and the harbour was just beautiful. The comfy bed ensured the best nights sleep we had in a long time! Wifi worked well and breakfast the next morning was a great way to start the day. We also loved drinks by the pool... More 

Helpful?
Thank jensamh
Ros C, General Manager at Grand Hotel And Casino, responded to this review

Dear Jensamh Thank you for your great review! We often receive comments on how comfortable our beds are. Our location is certainly prime for exploring everything Port Vila has to offer. We hope to see you again soon! Ros More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 20, 2016 via mobile

My partner and I had come to dine at the Grand just to have a quiet and relaxing dinner, but what we received was the opposite there were guests being rude and obnoxious, cursing with every second word possible as loud as they could go. I am not blaming the staff as they just didn't know how to control these... More 

Helpful?
Thank flyingkiwi79
Ros C, General Manager at Grand Hotel And Casino, responded to this review

Dear flyingkiwi79 Thanks for taking the time to complete a review. I appreciate your taking the time to notify us of some of your concerns and providing feedback regarding service. Please be assured we will do our utmost to address these. We look forward to welcoming you back soon. Kind regards More 

Sydney, Australia
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 17, 2016

This hotel ticked so many boxes for us yet we were let down with the room quality. It is ideally located right on the harbour of Port Vila and next to the shops and main hub. The hotel reception area and restaurant was impressive We stayed in the panoramic suite which was spacious with plenty of light and it had... More 

Helpful?
Thank N00ch
Ros C, General Manager at Grand Hotel And Casino, responded to this review

Dear N00ch Thanks for the great review, we have been working hard on improving every aspect of the hotel to provide a great experience for all our guests. It is pleasing to get such an endorsement. We look forward to having you stay with us again. Kind regards Ros More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 14, 2016 via mobile

I was staying in the grand for 2 weeks for business. The rooms were comfortable if not a little dated. If there was a standout it was the staff in the restaurant. Some of the warmest people I have met with excellent customer service skills. Being called an hour before checkout as a reminder, I found a bit forthright and... More 

Helpful?
Thank Jamie B
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Jamie B Thanks for taking the time to complete a review. We are ideally located for business as well as for leisure, it is pleasing to hear that we are able to cater to your needs. Please be assured that I will address your concerns regarding the departure times. We look forward to welcoming you back soon. Kind regards... More 

Melbourne, Australia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 13, 2016 via mobile

Great hotel. Very clean and has great facilties and restaurant. The staff are very friendly and so helpful. Cannot thank them enough for their hospitality. The restaurant is fantastic. The food is amazing and would highly recommend going there for dinner. Their buffet breakfast has a lot of variety but its auiet expensive if you didn't include it as part... More 

Helpful?
Thank chongas
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Chongas Thanks for the great review, we have been working hard on our food service and it is pleasing to hear that you enjoyed it so thoroughly. Our location is superb and ably supported by a sensational team of staff. Perhaps we will get to see you again soon. Kind regards Carey More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Price Range: $127 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila
Hotel Style:
#8 Spa Hotel in Port Vila
#10 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hotel And Casino staff and other travelers.
8 questions
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Questions? Get answers from Grand Hotel And Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“As high as possible overlooking Iririki Island and harbour.”
 of 5 bubbles oysternewcastle, 5 days ago | Read review
“Panoramic Suites (corner suite) - ask for higher floor”
 of 5 bubbles N00ch, Oct 17, 2016 | Read review
“Get breakfast in your package”
 of 5 bubbles debbiemG5576ZS, Oct 12, 2016 | Read review
“All rooms have water views, we were on the 5th floor.”
 of 5 bubbles shan_r90, Oct 9, 2016 | Read review
“pay the extra and go for a panorama room”
 of 5 bubbles marksmithpb, Oct 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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