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Grand Hotel And Casino

Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
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Grand Hotel And Casino
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450 Reviews from our TripAdvisor Community

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Showing 423: English reviews
Hamilton, New Zealand
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently stayed 4 nights, received excellent service from all members of staff. The hotel and rooms are modern, spotless and well maintained. Positioned with amazing views of the water, balconies and the pool area get all day sun. The hotel is very central in Port Vila, easy walking to the town (markets, supermarket etc.). The hotel restaurant served delicious food.... More 

Helpful?
Thank Scott255108
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Scott255108 Thanks for the great review, our staff are our best asset though followed closely by our location. Glad to hear you enjoyed the meals, we are blessed to have a sensational chef. Perhaps we will see you again in the not too distant future. Kind regards Carey Norton More 

Level Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I spent almost a week here for work and stayed for a few nights in the panoramic room (amazing panoramic views) and then a few nights in a "regular" room- you still get a balcony with nice views too Pros: -location in the center of town and across from Thai massage places and a yummy sorbet shop -I accidentally left... More 

Helpful?
Thank worldtraipse
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear worldtraipse Thanks for the great review, glad to hear you enjoyed our great breakfast. Our views are sensational as is our location if you are wanting CBD access and a great touring point. We look forward to seeing you again soon. Kind regards Carey Norton More 

Level Contributor
12 reviews
4 hotel reviews
4 of 5 stars Reviewed June 13, 2016

Grand Hotel is great if you're visiting Vanuatu for business or like to stay in 'safe zone' of aircon rooms and good service. Convenient location, meeting point everyone will know. But if you come to Vanuatu to explore and not afraid of gekos and coconut crabs, there are better places.

Helpful?
Thank Joe R
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Joe R Thanks for a great review, we are perfectly suited for those wanting a central location with all the comforts. We are certainly open to providing a greater level of Vanuatu wildlife if requested! We look forward to seeing you again soon. Kind regards Carey Norton More 

Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 5, 2016

We stayed for 9 nights while on a wedding venue scouting mission, and this was the perfect home base location. On the main drag of Port Vila, buses and taxis are plentiful, and restaurants and bars very close by. The casino is small but full and always bustling, if that's your thing. The day spa is run by locals and... More 

Helpful?
Thank Liz V
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Liz V Thanks for the positive review, it is great to hear you enjoyed our location and the hotel in general. I do hope you had the opportunity to dine as we are ranked as one of the best dining options in country. With regards to your feedback concerning housekeeping, please be assured I have been through these in... More 

Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 5, 2016

Excellent location and friendly helpful front desk staff. The fit out is a little tired and worn but nothing was broken and it was very clean and tidy. Fabulous pool area with bar service. Rooms are very sunny with a small deck. Breakfast buffet and coffee was great. Casino is attached if you are into that. Free bet voucher on... More 

Helpful?
Thank Gavin W
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Gavin W Thanks for the positive response, we are blessed with great staff and work hard on ensuring the hotel presents well. We do constantly look at how we can improve our rooms as a means of ensuring we stay on top of our game. I do hope we have the opportunity to welcome you back soon. Kind regards... More 

Nairobi, Kenya
2 reviews
4 of 5 stars Reviewed April 24, 2016

I loved my room and it is a great location for business trips. Good wifi connection though had to log in after every 2 hours. The staff are really helpful. Definitely will stay there again if I come back.

Helpful?
Thank mnjare
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear mnjare Thanks for the great review, we are well located as well as blessed with great staff. It is pleasing to hear you have enjoyed your stay. We look forward to seeing you soon. Kind regards Carey Norton More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 22, 2016 via mobile

We loved this place because it was right on the water and it also had a casino. We stayed 4 nights, beautiful view from our balcony, we ate at the hotel restaurant for all meals and everything was delicious, husband is still raving about the escargot. Also had a win at the casino and that made a great trip even... More 

Helpful?
Thank PindaLodge
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear PindaLodge Thanks for the fantastic review, it was great to hear that you enjoyed your stay so thoroughly. We look forward to seeing you soon. Kind regards Carey Norton More 

Brisbane, Australia
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 20, 2016

Great view, room clean. Walk to everywhere in town. Staff friendly and helpful. Bathroom in a bad state. Water only luke warm. Couldnt really shower. When i turned on the shower due to the nozzel having splits in it water went everywhere. Had to try and use as a hand held. Too late at night to make a complaint. It... More 

Helpful?
Thank Leanne K
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Leanne K Thanks for your feedback, our staff are certainly an asset to the hotel. I do apologise that your shower experience was not the best. We certainly do endeavour to ensure that all shower facilities are in working order. Please be assured I will follow this up with our maintenance and housekeeping team. I do hope we have... More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 17, 2016

Second time i stayed in this hotel. Good location for business trips. Good wifi connection although you have to login like every hour. Breakfast selection can still be improved. Lunch/dinner food is good with big servings but is a little bit expensive. Staff very friendly and accommodating.

Helpful?
Thank chemicallust
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear chemicallust Thanks for the great review and your ongoing loyalty to the hotel, our location is certainly asset as is our food. We look forward to seeing you again soon. Kind regards Carey Norton More 

Sydney, Australia
Level Contributor
78 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 8, 2016

This is a very good hotel with all amenities you need for a 3-4 star hotel. It does have a casino but this does not interest me. Rooms are in good condition but shower is small and even with a door water runs out onto floor. Great views of harbour and Irriki Island Resort. Restaurant food is also good with... More 

Helpful?
Thank DanielB56
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear DanielB56 Thanks for the positive review. It is great to hear you enjoyed your time with us. We look forward to seeing you again soon. Kind regards Carey Norton More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Price Range: $135 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila
Hotel Style:
#5 Spa Hotel in Port Vila
#8 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#19 Romantic Hotel in Port Vila
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