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Coconut Palms Resort

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Coconut Palms Resort
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284 Reviews from our TripAdvisor Community

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Showing 269: English reviews
Guernsey, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 6, 2012

Spent 5 weeks in Coconut Palms Resort while doing my medical elective on the island. It was my first time to Vanuatu and I absolutely loved it. All the staff were so friendly and helpful, especially Lee the bar manager who made us feel so welcome. We got a great room with a lovely balcony overlooking the pool. I shared... More 

Helpful?
Thank Milli C
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Hi there Milli C, Glad to hear that you are home safely, and also very happy to read your kind words. We all enjoyed having you stay with us here at Coconut Palms Resort. We look forward to seeing you next time you are on this side of the earth. Your kind words will be seen by the whole team.... More 

Mackay, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 6, 2012

We booked our trip the week before we left and didn't have much of a choice as to where in Port Villa we were going to stay. As a married couple in our 40's I would have to say that I was very happy with the location as it is just 10 minute walk from the centre of Port Villa.... More 

Helpful?
2 Thank Dave M
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thanks Dave M For your review! We are all stoked that you were happy with the location being close to town although not right in it does have it's advantages as you mentioned. To quote our mission statement: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed", we all do strive... More 

Exeter, England, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed November 5, 2012

I spent 4 weeks at Coconut Palms resort in August and had the time of my life, Vanuatu truly is the happiest place in the world and the Coconut Palms resort and staff made the whole experience so much more enjoyable! The rooms were very clean and well maintained. We had 3 of us staying in one of the deluxe... More 

Helpful?
Thank Susie K
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Susie Thank you for you kind words and the time you took to share your feedback. We are so happy to hear that you enjoyed your time we us here at Coconut Palms Resort. We all liked your photos. Some great shots of awesome attractions in easy reach from Port Vila. Look forward to you staying with us if you... More 

Auckland Region, New Zealand
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 30, 2012

Been first time to Vanuatu it has been such a amazing journey . My stay at the Coconut Palms " Fantastic " . The staff were so kind an welcoming an they made my stay comfortable. The fire show is a must for any visitors to see ....certainly outstanding entertainment. And to other different activities provided it certainly was a... More 

Helpful?
Thank Lillian261
CoconutPalmsVanuatu, Manager at Coconut Palms Resort, responded to this review

Hi there Lillian261 Thank you very much for your kind words, and time you took to put a review on Tripadvisor. Over the years this has been an increasingly great source of feedback for us here at Coconut Palms Resort. We read out the reviews on a weekly basis at all the staff meetings and the crew really like hearing... More 

Tauranga
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 20, 2012

On a missions trip from New Zealand to Tanna Island in Vanuatu's southern TAFEA Province, we needed some low-cost accommodation as we passed both ways through Vila to and from our destination. After two weeks living in villages and rationing water with the locals we were looking forward to a good bed and a warm shower before an early flight... More 

Helpful?
2 Thank Paul K
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this... More 

Canberra, Australian Capital Territory, Australia
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 17, 2012

For what you pay and it is not very much you get a really good deal. The bed was fine,(king size) the sheets clean, the floor swept and room service each day with clean towels when needed. The young staff are wonderful. The evening meals were lovely. It was quiet in the apartment area and I loved hearing the birds... More 

Helpful?
4 Thank Barbara D
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this... More 

Kyogle, New South Wales, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 15, 2012

Great location, attentive staff. Rooms nice, bathroom not the best. Nothing bad to say about the resort. Meals there are delicious and coffee is amazing! Great that they put on entertainment and nights to get you involved in Vanuatu culture.

Helpful?
1 Thank Erin L
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Hi there Erin L Thank you for your review, it is always hearing nice positive feedback. We noticed that the overall score you have given us seems to suggest we still have a way to go. If there was anything that we could have done better please email me gm@coconutpalms.vu. As per our Mission Statement "To be the best value... More 

Grafton
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 12, 2012

My partner and I stayed at the Coconut Palms for 7 nights and we had a great time! When we first checked in we were a little disappointed to find our room had a double bed and no phone but the bed was comfy so we were ok about it. When we wend to have a shower that night our... More 

Helpful?
3 Thank Viv1984
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this... More 

Ashburton, Canterbury, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 30, 2012

i stayed in a hibiscus room and while it had basic facilities,a fan and the toilet and shower were down the corridor.i didnt find that a problem.the room was in excellent condition and sitting out on the balcony over looking the pool was pleasant. the big fella breakfast was delicious and fulling.the staff were great and everything was neat and... More 

Helpful?
1 Thank Stuart W
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this... More 

Brisbane
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed September 19, 2012

Arrived early morning and the room was a twin where you could hold hands in bed it was so small. Not what we were looking for at 3am. My friend and I asked for separate rooms for the night but was denied. The next morning they put us in a bigger twin room. The rooms were abit tired but adequate.... More 

Helpful?
1 Thank Lillian50
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review

Thank you for your feedback Lillian, Sorry for my delay in responding to your post here on TripAdvisor. Sorry that your stay got off to a rocky start. Although i am thrilled to know that everything was sorted out by the very capable team at the Front Desk. I am glad to hear the issue was fixed and you went... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Room Service
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
Services
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 

Additional Information about Coconut Palms Resort

Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Location: Vanuatu > Efate > Port Vila
Price Range: $71 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 46
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila
Hotel Style:
#4 Best Value Hotel in Port Vila
#13 Top resorts Hotel in Port Vila
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