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Le Surf Hotel

Traveler (113)
Room & Suite (24)
Pool & Beach (13)

About

#20 of 20 hotels in Grand Terre
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Casino and Gambling
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
225Reviews
8Q+A
17Room tips
Traveler rating
  • 10
  • 48
  • 77
  • 49
  • 41
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We wanted to book at Le Surf as one of us had previously stayed there, but our agent told us it was fully booked. The actual fact is that it is currently closed;not sure if this is just for renovation or if it is permanent. Parts of it look very run down indeed. We were very
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This hotel was one of the least expensive, and the location looked pretty good. The hotel is actually run down, the wifi as good as non-existent, and I was woken up at 3am by a party in the hotel restaurant. I had actually paid extra for a sea view, so was pretty annoyed when I
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I know I am a bit late putting this review up but we actually stayed at le Surf January 2014, not Jan '15. Was a bit disappointed when first saw the room as it wasn't exactly what was portrayed on the website but our view was spectacular so we didn't mind and the staff were very
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Building in poor condition - smelly carpets I hallway on level 4; old bath room needing repair, leaky tap, cracked hand basin, old shower recess. No hot water one night. We had poor sleep caused by Casino patrons at 3 am EVERY morning and Casino air-conditioner.
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Review collected in partnership with this hotel
We are in no way fussy travellers and selected this hotel for its location BUT thats where the positives end ......We called from previous accomm to see if 12 check in was ok instead of 2 because we had food with us, usually a $48 fee but reception advised this would be waved.
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Response from FloreM1, responsable Hébergement at Le Surf Hotel
Responded May 12, 2015
Dear Andyw4242, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if your recent stay did not match your expectation in terms of experience. With much appreciation,
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ALSO KNOWN AS
le surf noumeahotel le surf
FORMERLY KNOWN AS
Novotel
LOCATION
New CaledoniaGrand TerreNoumea
NUMBER OF ROOMS
167
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