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Gateway Hotel & Apartments

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Gateway Hotel & Apartments
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181 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Makati, Philippines
Level Contributor
72 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed yesterday NEW via mobile

Airways was full so I stayed here prior to heading up to a gold mining site in the mountains. The stay started badly when I had been told there would be a Gateways employee holding a sign at international arrivals and would drive me to the hotel, yet there was no person, no sign and no transportation. Being familiar with... More 

Helpful?
Thank David Michael S
Muscat, Oman
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

On our way to and from Tufi Diving resort, we stayed at the Gateway Hotel. We selected this hotel for its location nearby the airport. Shuttle service between the airport and the hotel works fine and transport last less than 5 minutes. A/c in the rooms was not working fine during both stays (in the two different rooms). During the... More 

Helpful?
Thank Philippe P
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

These rooms are nice and clean. The hotel is gated so we felt safe. We ran into some frightening visa issues and the staff were genuinely concerned, compassionate and helpful. We were halfway around the world and the staff could not have been better! The driver went above and beyond to assist us. We are forever grateful.

Helpful?
Thank Appalachi W
Gold Coast, Australia
Level Contributor
90 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 4 weeks ago via mobile

Highlights of my recent trip included bed sheets that made me itch, lumpy blankets, old flat pillows, room service that doesn't come and staff who really couldn't care less about the quality of the stay. The only positive was that we felt safe as the hotel Secuity team seem great. Tired place that travellers need to avoid until they up... More 

Helpful?
Thank BenGrand

Travelers are raving about these Port Moresby hotels

Port Moresby, Papua New Guinea
Level Contributor
3 reviews
Reviewed October 26, 2016

I have booked into the hotel several times this year, for leisure and business. I usually choose rooms with a balcony for the fresh air and to take in the the lovely garden and pool areas. Each time I have had a relaxing restful experience without any major issues arising and have always enjoyed the great wi fi available to... More 

Helpful?
Thank Carolyn M
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your wonderful feedback. I am pleased to read you have enjoyed your stay with us on several occasions and appreciate the comments on your consistent relaxing and restful experience each time. Thank you again and we most certainly look forward to welcoming you back to Gateway Hotel when you're next... More 

Cairns
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 24, 2016 via mobile

I was surprised at the boast in the foyer that they'd win International Airport Hotel of the Year 2014, 15 & 16, unless I missed the bit where it was limited to Port Moresby only. As I sit here at 3am, in a lukewarm bath I had to fill from the shower because the bath "hot" tap doesn't work, in... More 

Helpful?
Thank Kristian S
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your detailed feedback. I would extend my sincerest apologies with regards to some of the issues experienced during your stay and have indeed noted them for our review. I would also like to extend my gratitude for acknowledging the effort by our team and the service provided to you during... More 

australia
Level Contributor
94 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 17, 2016

The Gateway's clientele appears to be mostly foreigners flying in or out to do the Kokoda track and it is suitable for that, but not good for a longer stay. I was there on business and stayed for three nights. On the positive side, the location near the airport is convenient, the shuttle transfer reliable, the staff generally helpful and... More 

Helpful?
Thank Ozday
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your extensive feedback from your recent stay. Your comments were indeed fair and appreciated. Extending our gratitude for also acknowledging the effort by the team and the service provided to you during your stay. Again, thank you and we wish you the best with your future travels. Kindest regards Robert... More 

Lisbon, Portugal
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 12, 2016 via mobile

The staff is very helpful and above all very nice. But the place itself is not worth the stars that it owns. The air conditioning is always broken, sometimes there's no hot water, the laundry mixes the piece of clothes. The internet connection is very bad. But I stayed there for almost 2months and that's why I found many flows.... More 

Helpful?
Thank Vitor G
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your feedback. The detailed response provided while expected given the length of time you stayed with us, it is also appreciated and will assist with our continuous review for improvements. I am also entertained at the fact that you met your wife at this hotel which is indeed a bonus.... More 

Wurtulla, Australia
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 30, 2016

Very helpful staff and I would rate everything about the hotel 8 to 9 out of 10 probably because of the enthusiasm of the staff rather than the facilities. It is a bit tired but very pleasant because of the staff. Enjoyed the rooftop bar immensely.

Helpful?
Thank ash0572015
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your feedback. I am pleased you enjoyed your stay with us and the service offered by our team at the hotel. Thank you also for noting the positive comments on our Rooftop Bar! Greatly appreciated. Best wishes and we look forward to being of service to you when you're next... More 

Australia
1 review
Reviewed September 27, 2016

Hotel was a standard 3 star hotel, rooms clean and comfortable. Bathrooms a little out dated. Restaurants were good. Basically what you would expect of a 3 star hotel. ok for a night before and after the Kokoda trek, or if you need to be close to the airport, however would not recommend several nights, little out of town and... More 

Helpful?
Thank rowenaah
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Hi Rowena, Firstly, thank you for taking the time to speak to me on the phone this afternoon. With a simple request such as a copy of an invoice from your stay with us, it appears that we dropped the ball on this one by not responding to you in a timely manner. In any case, your feedback from your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Due to its proximity to the airport and excellent facilities, the Gateway Hotel is an extremely popular conference venue, particularly for delegates visiting Port Moresby. A short drive and only minutes away from both, the international & domestic terminals in the hotel's free shuttle bus, brings you to its serene ambience surrounded by lush tropical gardens and impeccable service, which provide for a memorable and pleasant stay. All 130 modern rooms, some with Internet access, plus 63 serviced apartments surround a pool which is centrally located. 24-hour Foreign Exchange desk is located at Reception. The Wild Orchid Restaurant serves some of the finest International cuisine in Port Moresby and features a buffet from a different part of the globe each night. Alternatively, choose one of Enzo's Pizzas in the Rattle 'n' Hum Pizzeria & Bar. ... more   less 

Additional Information about Gateway Hotel & Apartments

Address: Jacksons Parade | (Overlooking Jacksons Airport), Port Moresby 121, Papua New Guinea (Formerly Flag Hotel Gateway)
Location: Papua New Guinea > Papua Region > Port Moresby
Price Range: $156 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Gateway Hotel & Apartments 3.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Gateway Hotel And Apartments
Quality Inn Port Moresby
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Questions & Answers

Here's what travelers have asked, with answers from Gateway Hotel & Apartments staff and other travelers.
2 questions
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Port Moresby, Papua New Guinea
over a year ago

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Questions? Get answers from Gateway Hotel & Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Balcony rooms”
 of 5 bubbles 612carolynm, Oct 26, 2016 | Read review
“The cheaper the room, the worse it is likely to be”
 of 5 bubbles Ozday, Oct 17, 2016 | Read review
“Ask for the recently renovated rooms”
 of 5 bubbles ash0572015, Sep 30, 2016 | Read review
“ask for modern part of hotel, rooms slightly bigger, cleaner and more moddern”
 of 5 bubbles rowenaah, Sep 27, 2016 | Read review
“balcony room overlooking the pool was quite nice”
 of 5 bubbles 859steve, Aug 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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