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Gateway Hotel & Apartments

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Gateway Hotel & Apartments
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184 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Cairns, Australia
Reviewed 3 days ago NEWvia mobile

Family of 2 adults and 3 young children stayed one night due to flight disruption. Assigned two rooms by the pool, one was a standard with a ~queen (two singles pushed together) and one single; the other was an apartment style with a king size bed, a fold-out couch with small kitchenette and dining table. Accommodation was ok but we...

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Helpful?
Thank Hannah W
Reviewed December 13, 2016

The rooms and building are showing their age but I love to stay there, its peaceful, convenient and the staff there are awesome. Have been staying there for weekends to catch up on work or relax. The beds are very comfortable, I always have a good nights sleep whenever I'm there on the weekends or taking an early morning flight...

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Helpful?
Thank Skello R
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your wonderful feedback. I am very pleased to read that your overall stay was to your expectations and the service provided to you by the team was 'awesome'. Here's wishing you fantastic festive season wishes for you and your loved ones and look forward to welcoming you back to Gateway...

Brisbane, Australia
Reviewed December 8, 2016

The rooms are starting to show their age, but overall I had a pleasant stay and would probably stay again. I stayed twice, two days apart and with the location close to the airport it is only a five minutes drive, great if you are transiting. The staff are all excellent, efficient and very friendly and really make you feel...

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Helpful?
Thank Anthony S
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your wonderful feedback. I appreciate the honest feedback and also the acknowledgement of the positive experience provided by the staff to you throughout your stay. Thank you again for your time - it is greatly appreciated. And we most certainly look forward to being of service to you when you...

Makati, Philippines
Reviewed December 3, 2016 via mobile

Airways was full so I stayed here prior to heading up to a gold mining site in the mountains. The stay started badly when I had been told there would be a Gateways employee holding a sign at international arrivals and would drive me to the hotel, yet there was no person, no sign and no transportation. Being familiar with...

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Helpful?
Thank David Michael S
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you Mr Spence for your feedback. Again, my sincerest apologies for the mix up with your airport transfer and the phone number given. While this is a rare occurrence, I understand and appreciate the frustration felt after your team did all they could to confirm these arrangements. Your feedback is important though and we really do appreciate the time...

Muscat, Oman
Reviewed November 22, 2016

On our way to and from Tufi Diving resort, we stayed at the Gateway Hotel. We selected this hotel for its location nearby the airport. Shuttle service between the airport and the hotel works fine and transport last less than 5 minutes. A/c in the rooms was not working fine during both stays (in the two different rooms). During the...

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Helpful?
Thank Philippe P
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for your feedback regarding your recent stay. Please accept my sincerest apologies on behalf of the team for what reads to be a disappointing stay. Your feedback is important to us and will be used as part of our overall review moving forward. Your time taken to respond is greatly appreciated. Kindest regards Robert O'Brien Executive Assistant Manager

Reviewed November 18, 2016 via mobile

These rooms are nice and clean. The hotel is gated so we felt safe. We ran into some frightening visa issues and the staff were genuinely concerned, compassionate and helpful. We were halfway around the world and the staff could not have been better! The driver went above and beyond to assist us. We are forever grateful.

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Helpful?
Thank Appalachi W
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for your wonderful feedback and acknowledgement of the staff who provided you assistance throughout your stay. We hope the rest of your travels went well and look forward to the opportunity to be of service to you in the future when you're next in Port Moresby. Kindest regards Robert O'Brien Executive Assistant Manager

Gold Coast, Australia
Reviewed November 6, 2016 via mobile

Highlights of my recent trip included bed sheets that made me itch, lumpy blankets, old flat pillows, room service that doesn't come and staff who really couldn't care less about the quality of the stay. The only positive was that we felt safe as the hotel Secuity team seem great. Tired place that travellers need to avoid until they up...

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Helpful?
Thank BenGrand
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your feedback. Firstly, I would like to extend my sincerest apologies for your recent stay with us. The feedback is appreciated and will be used as part of our overall review moving forward. Thank you again for your time - it is greatly appreciated. Kindest regards Robert O'Brien Executive Assistant...

Port Moresby, Papua New Guinea
Reviewed October 26, 2016

I have booked into the hotel several times this year, for leisure and business. I usually choose rooms with a balcony for the fresh air and to take in the the lovely garden and pool areas. Each time I have had a relaxing restful experience without any major issues arising and have always enjoyed the great wi fi available to...

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Helpful?
Thank Carolyn M
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your wonderful feedback. I am pleased to read you have enjoyed your stay with us on several occasions and appreciate the comments on your consistent relaxing and restful experience each time. Thank you again and we most certainly look forward to welcoming you back to Gateway Hotel when you're next...

Cairns
Reviewed October 24, 2016 via mobile

I was surprised at the boast in the foyer that they'd win International Airport Hotel of the Year 2014, 15 & 16, unless I missed the bit where it was limited to Port Moresby only. As I sit here at 3am, in a lukewarm bath I had to fill from the shower because the bath "hot" tap doesn't work, in...

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Helpful?
Thank Kristian S
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your detailed feedback. I would extend my sincerest apologies with regards to some of the issues experienced during your stay and have indeed noted them for our review. I would also like to extend my gratitude for acknowledging the effort by our team and the service provided to you during...

australia
Reviewed October 17, 2016

The Gateway's clientele appears to be mostly foreigners flying in or out to do the Kokoda track and it is suitable for that, but not good for a longer stay. I was there on business and stayed for three nights. On the positive side, the location near the airport is convenient, the shuttle transfer reliable, the staff generally helpful and...

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Helpful?
Thank Ozday
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your extensive feedback from your recent stay. Your comments were indeed fair and appreciated. Extending our gratitude for also acknowledging the effort by the team and the service provided to you during your stay. Again, thank you and we wish you the best with your future travels. Kindest regards Robert...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Due to its proximity to the airport and excellent facilities, the Gateway Hotel is an extremely popular conference venue, particularly for delegates visiting Port Moresby. A short drive and only minutes away from both, the international & domestic terminals in the hotel's free shuttle bus, brings you to its serene ambience surrounded by lush tropical gardens and impeccable service, which provide for a memorable and pleasant stay. All 130 modern rooms, some with Internet access, plus 63 serviced apartments surround a pool which is centrally located. 24-hour Foreign Exchange desk is located at Reception. The Wild Orchid Restaurant serves some of the finest International cuisine in Port Moresby and features a buffet from a different part of the globe each night. Alternatively, choose one of Enzo's Pizzas in the Rattle 'n' Hum Pizzeria & Bar. ... more   less 

Additional Information about Gateway Hotel & Apartments

Address: Jacksons Parade | (Overlooking Jacksons Airport), Port Moresby 121, Papua New Guinea (Formerly Flag Hotel Gateway)
Location: Papua New Guinea > Papua Region > Port Moresby
Price Range: $156 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Gateway Hotel & Apartments 3.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Gateway Hotel And Apartments
Quality Inn Port Moresby
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Questions & Answers

Here's what travelers have asked, with answers from Gateway Hotel & Apartments staff and other travelers.
2 questions
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Port Moresby, Papua New Guinea
over a year ago

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Questions? Get answers from Gateway Hotel & Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Balcony rooms”
 of 5 bubbles 612carolynm, Oct 26, 2016 | Read review
“The cheaper the room, the worse it is likely to be”
 of 5 bubbles Ozday, Oct 17, 2016 | Read review
“Ask for the recently renovated rooms”
 of 5 bubbles ash0572015, Sep 30, 2016 | Read review
“ask for modern part of hotel, rooms slightly bigger, cleaner and more moddern”
 of 5 bubbles rowenaah, Sep 27, 2016 | Read review
“balcony room overlooking the pool was quite nice”
 of 5 bubbles 859steve, Aug 31, 2016 | Read review
5 of 5
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