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Gateway Hotel & Apartments

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Gateway Hotel & Apartments
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158 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Singapore, Singapore
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booking the hotel on-line was easy and after reminding them thru' e-mail that I needed transfers from the Airport to Hotel and vice-versa , they were there when I arrived. Counter service was efficient and check-in ( although there was a slight hiccup as my flight arrived at 5.00 am and they thought I was a no show ) was... More 

Helpful?
Thank Weng Koon V
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your feedback. I am pleased to read that your stay was above your expectation with the quick and friendly service we expect from our team. Best wishes on your travel and we look forward to welcoming you back to Gateway Hotel & Apartments when you're next in Port Moresby. Kindest... More 

Perth, Australia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Comfortable hotel within a few minutes drive of the airport. Rooms were airy and clean. Making sense of the room numbers was another thing! Lovely pool area which was relaxing and right near the restaurant and bar. Not all rooms had balconies, but some of those that did overlooked the airport. Warnings were everywhere to lock up belongings but we... More 

Helpful?
Thank Helsbels84
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your feedback. I am pleased to read that your stay was enjoyable with a little challenge thrown in there for good measure (with the room numbering system!). Our guest and staff safety is a priority for us evident in the recent engagement of a new security company. We will continue... More 

Sydney, Australia
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 4, 2016

spent a couple of nights for work and it was a good stay, staff are very helpful and friendly, breakfast was good, had a great selection, the restaurant was good and very stylish, the food and service good.

Helpful?
Thank michelejonestravel
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us your feedback from your recent stay. I am very pleased to read that your overall stay was enjoyable for the couple of nights you were with us. Thank you also for commenting on the staff and the service provided to you while with us. We look forward to welcoming you back... More 

1 review
5 of 5 stars Reviewed May 29, 2016 via mobile

Loved the vegetarian friendly menu options! Staff is incredibly friendly. The building is brand new. Very stylish and comfortable place for food and drinks. Gaming available, but didn't play. It's a little tough to find from the main entrance, but I've suggested better signage. Soon to come?

Helpful?
Thank Meika P
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you kindly for your fantastic feedback! I am pleased you enjoyed your dining experience at Jackson's particularly the vegetarian friendly menu! Appreciate your comments also on signage as we'll continue to review this to ensure ease of direction for our guests. Thank you again for your time to provide the feedback and we look forward to welcoming you back... More 

Port Moresby, Papua New Guinea
Level Contributor
5 reviews
4 of 5 stars Reviewed May 12, 2016

I had lunch with a customer at the Gateway Hotel's Departure Lounge on Thursday 12/5/16. A pleasant place to be - the place was not crowded, it has a bar and lounge area with TV that you could pass time before leaving to board your flight. There are also newspapers and magazines to read. The place is also available for... More 

Helpful?
Thank Linus K
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Wow! Thank you for the compliment on our 'T-Bone monster' served at the Departure Lounge! I am very pleased to read that you enjoyed your dining experience in the Departure Lounge and we look forward to welcoming you back when you're next in town. Kindest regards Robert O'Brien Executive Assistant Manager Gateway Hotel & Apartments More 

Luganville, Vanuatu
Level Contributor
113 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed May 12, 2016

We stayed at this hotel 10 years ago on our way out of PNG. It was the nicest hotel we had stayed at up to that time, but It has gone downhill. This time the bathroom was not very clean. The toilet leaked. The shower head was just the right height for washing my navel. There were only two towels... More 

Helpful?
Thank SouthSeasAmerican
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your feedback from your recent stay. I am disappointed to read that your stay with us did not meet your expectations. I note that while they were minor issues, they still impacted your overall stay. The good news is our rooms are about to undergo a refurbishment program which will... More 

Sunshine Coast, QLD
Level Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed May 3, 2016

Large, clean rooms with great aircon. Beds are very comfy. Bathrooms are starting to show their age. Not a lot of hot water in the 400 - 600 rooms, however plenty in the 200 rooms (closer to the pool). Service in the main restaurant is slow and cumbersome (order here, pay over there...). The other bars have great service, with... More 

Helpful?
Thank Sandy B
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you Sandy for taking the time to provide us with your feedback. I am pleased to read your positive feedback and have noted comments on our bathrooms and service in the main restaurant. I will indeed share this with the team for our continuous review for areas of improvement. I am pleased to also advise that the hotel is... More 

Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 25, 2016 via mobile

Took our family of 5 to stay on a stopover through Moresby. Unfortunately we had to book 2 rooms due to our number which cost us about $460 so not an inexpensive trip. The porters were fabulous, helped with our luggage both at the hotel and then the next day at the airport. The rooms were spotless, albeit getting a... More 

Helpful?
Thank Susan A
Robert O, Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your feedback from a recent stay. We really appreciate the compliments regarding our porters, the cleanliness of the rooms and the complimentary pizza as part of a current special! And most importantly the kids were kept entertained and happy during your stay. We do have a refurbishment plan commencing shortly... More 

Cairns
Level Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed December 27, 2015

All the things you expect of a 4.5 star hotel were there. Unfortunately the food and beverage service at the pool bar was very poor and slow. We were part of a group and so made a big difference to our ability to network - having to wait ages at the bar to get a drink and then not receiving... More 

Helpful?
1 Thank EssenceOfGoodTaste
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Thank you for taking the time to provide us with your feedback. We are pleased to read that your expectations of a 4.5 star hotel was met during a recent stay with us. However, disappointing to read that the service provided at the pool bar was not up to standard especially given it was an opportunity for your group to... More 

Level Contributor
819 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 352 helpful votes
3 of 5 stars Reviewed December 17, 2015

Overnights in POM are common with the flight schedules and as long as you don't baulk at the price (and apparently it's much cheaper than the alternatives), the Gateway will be OK. Staff are generally very good (except for the ones that reek of cigarettes), starting from the pickup from the airport. Then you get into a lobby that looks... More 

Helpful?
Thank mrdom
GatewayPOM, General Manager at Gateway Hotel & Apartments, responded to this review

Thank you for your detailed and honest feedback on the TripAdvisor website regarding your recent stay. The Gateway Hotel and Apartment Management will use the feedback you have provided to look at how we can further improve both our guest services and facilities at the property. We are always working on ways to continuously improve the standard of the hotel... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Due to its proximity to the airport and excellent facilities, the Gateway Hotel is an extremely popular conference venue, particularly for delegates visiting Port Moresby. A short drive and only minutes away from both, the international & domestic terminals in the hotel's free shuttle bus, brings you to its serene ambience surrounded by lush tropical gardens and impeccable service, which provide for a memorable and pleasant stay. All 130 modern rooms, some with Internet access, plus 63 serviced apartments surround a pool which is centrally located. 24-hour Foreign Exchange desk is located at Reception. The Wild Orchid Restaurant serves some of the finest International cuisine in Port Moresby and features a buffet from a different part of the globe each night. Alternatively, choose one of Enzo's Pizzas in the Rattle 'n' Hum Pizzeria & Bar. ... more   less 

Additional Information about Gateway Hotel & Apartments

Address: Jacksons Parade | (Overlooking Jacksons Airport), Port Moresby 121, Papua New Guinea (Formerly Flag Hotel Gateway)
Location: Papua New Guinea > Papua Region > Port Moresby
Price Range: $161 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Gateway Hotel & Apartments 3.5*
Number of rooms: 130
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Also Known As:
Gateway Hotel And Apartments
Quality Inn Port Moresby
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