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Grand Papua Hotel

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Grand Papua Hotel
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172 Reviews from our TripAdvisor Community

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Showing 165: English reviews
Penang Island, Malaysia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel was certainly grand by PNG standards - but by international standards it was somewhat lacking. The rooms where comfortable and clean and the room service was good. However the breakfast was a little faded and overpriced - the breads where ordinary, the cheeses where ordinary, the meet was watery (which happens when it freezes in the fridge) some... More 

Helpful?
Thank Foodsnobbs
Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Things may not work perfectly in PNG, but this is a very good business hotel in the City area by any standards anywhere. Rooms are excellent, with comfortable beds, good pressure shower and some spectacular views. Service is very good. Nice little bar and Executive Lounge.

Helpful?
Thank CDB469
Australia
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Fantastic service and immaculate room with a great sea view on a female only floor. Lounge access to level 15 is worth getting - breakfast, daily cocktails and business services. Check-in and out were both easy experiences. Unobtrusive service team, who were there when you needed them. Excellent all round experience- great if this could be replicated across all Coral... More 

Helpful?
Thank WanderingTraveller79
East Maitland, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 11, 2016

Stayed in the Grand Papua for 5 nights I found the rooms comfortable and well maintained. The staff were friendly and helpful, we held a information night and nothing was to much trouble. Restaurant is wonderful

Helpful?
Thank Grant W
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Grand W Thank you for choosing the Grand Papua hotel for your recent stay in POM. I am pleased to hear you enjoyed our comfortable rooms and found our staff friendly and helpful? This is very encouraging as we continue to push further training and developemnt of our staff? Grant W thank you and we all look forward to... More 

Wellington, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 27, 2016

We stayed on the 16th floor in a Junior Suite. The amenities/facilities were amazing - especially the enormous bathtub, 24hr room service and the super king bed. Our room had views of the harbor, which provided spectacular sunsets. The staff were friendly and welcoming. A must try is their: Grand Papua Spa. My husband was there everyday, during our 3... More 

Helpful?
Thank SurfnSandEnthusiast
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear SurfnSandEnthusiast I am so pleased you both enjoyed your stay at the Grand Papua hotel especially our hotel Spa, enormous bath and super king bed with great views. I am glad to hear you both felt very relaxed especially here in CBD Port Moresby. Thankyou SurfnSandEnthusiast we all look forward to your next stay with us Sincerely and Lukim... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 26, 2016

I stay at this hotel quite a lot for work. It is satisfactory, however doesn't really meet the expectations associated with the cost of staying there. The rooms are fine and generally good views, the decor is nice and the beds are comfortable. The staff are generally well mannered and try, although lack training. The common areas are nicely designed,... More 

Helpful?
Thank NiuginiTravels
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Niugini Travels Thank you for your recent stay and great feedback. I am pleased to hear you enjoyed our rooms, the views, our decor and our hard working staff. Niugini Tavels there are further developments in the pipeline that will address the south easterly winds at certain times of year and improve the outside seating areas and at the... More 

Gold Coast
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 25, 2016 via mobile

Staying at the Grand Papua currently whilst in POM on business. For a first trip to PNG I was pleasantly surprised by the standard of this hotel on arrival. Friendly and attentive staff. Bar and restaurant experience is what you would expect of a higher class hotel. Great security also so there are no concerns re safety. Will definitely back.

Helpful?
Thank Christian B
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Christian B Thank you for your lovely feedback especially on your first trip to PNG. I am pleased to hear you felt safe with our friendly staff and surprised at our standards. I will certainly relay these compliments to every single member of our employees and will certainly use your feedback to continue improving the skills and standards on... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 19, 2016

On the final morning of my stay, Executive Assistant Manager Kristine Larner dealt with an unfortunate coffee spill over breakfast swiftly, efficiently and in a way that reassured me this is a hotel worth returning to - thank you!

Helpful?
1 Thank Livingston A
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Livingston A Thank you for your lovely compliments of Kristine's untiring efforts. We too are very proud of her in setting an example for our local employees and continually improving our guests experience. This unfortunate incident has also helped further our training for staff? We all look forward to your return and Best Regards Alex, Kristine and team More 

Koror Island, Palau
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 5, 2016

No billing problems; No staff problems; Executive Happy Hour with some food; Clean; Nice restaurant and bar. Dinner buffet was great. A cheaper laundry service would be nice. Not really anything to do within a few blocks of the hotel. My rooms was small.

Helpful?
Thank Craig T
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Craig T I thank you for your recent stay with us and glad to hear you enjoyed our services and standards. Craig T we have numerous options available with higher floors, bigger room types, hotel suites and other packages that inludes breakfast, laundry services, executive lounge and other amenities? We can also arrange trips outside of the hotel including... More 

Perth, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 24, 2016

I stay here for work on a regular basis and moved from the Airways due to price. But I have to say at $800 PGK a night for a dirty room with ineffective air conditioning it is not a great experience. While the staff and meals are quite OK, a hot room in PNG humidity is far from funny... Back... More 

Helpful?
Thank Mark N
Alex W, General Manager at Grand Papua Hotel, responded to this review

Dear Mark It is always disappointing to hear when we fail in delivering to our valued guests especially in this instance whereby you left the Airways hotel to stay with us. My team and I have addressed the shortfalls including our complimentary Wifi with our vendors. Personally I have monitored these areas and seen improvements but we are enthusiastic to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Located in the city centre of Port Moresby, the Grand Papua Hotel is the newest deluxe hotel to open in PNG. Comprising 161 rooms and suites, the hotel caters to both the corporate and leisure traveller. ... more   less 

Additional Information about Grand Papua Hotel

Address: Mary Street, Port Moresby, Papua New Guinea
Location: Papua New Guinea > Papua Region > Port Moresby
Price Range: $212 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Papua Hotel 4*
Number of rooms: 161
Reservation Options:
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