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Lancaster House

#37 of 260 Hotels in Bogota
Certificate of Excellence
GreenLeadersSilver level
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937 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Mississauga, Canada
2 reviews
3 of 5 stars Reviewed yesterday NEW

The only issue of concern was that we could not get any itemized bills during our stay and felt we had been overcharged. Have sent an email to the hotel last week to ask for detailed copy our bill but no response to date. Aside from this issue the hotel stay and people were all good.

Review collected in partnership with this hotel

Helpful?
Thank jerrrrnette
New York City, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

I wish to post this very positive review on your fine hotel. This was my second time staying at The Lancaster. Not speaking Spanish very well and visiting Bogota alone the wonderful staff made me feel very welcome, safe and comfortable. My room was beautiful, clean, spacious and very comfortable. The food was excellent including the complimentary breakfasts I had... More 

Review collected in partnership with this hotel

Helpful?
Thank scottmD5114NW
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear scottmD5114NW, Thank you for taking the time to write this review. I am very pleased to read you have stayed with us a couple of times and each time you have enjoyed your stay with us. For all of us the highest compliment is receiving a recommendation from one of our guests. I am pleased you chose us as... More 

Jensen Beach, Florida
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Nice rooms, staff was very attentive, good food, plenty of events. Breakfast is incredible. Manager (Fausto) does a great job with people. Good place for walking in the neighborhood with a near by park. Good for dinner, but waiter did not offer us bread with our dinner.When we asked about it, we were told there was not bread for dinner.... More 

Review collected in partnership with this hotel

Helpful?
Thank 215Brigitte
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear 215Brigitte, Thank you for your comments as they let us know the areas were we are excelling in as well as those were we can improve. I am pleased you enjoyed the comfort of our suites as well as the personalized service we provide. I will talk to our restaurant team to find our why they did not offer... More 

Bournemouth
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are in bogota for a business trip, the hotel will be ideal for the location as it is accessible from different directions. Breakfast is really good and offers a variety every morning. Good service in reception and people are very friendly. Downside no many people speaks English. Quite expensive for the service offered. We had a room change... More 

Helpful?
Thank Jeni M
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear Jeni M, Thank you for your comments. I am pleased to read that you recommend us for business travelers, this is the best recognition to our emphasis on service. I am glad you chose us as your hotel in Bogota and hope to welcome you back in the future. More 

Oranjestad, Aruba
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Liked the hotel. Situated in what seems a save neighborhood. Good WiFi service. Good overall service.The rooms at the front of hotel have quite some noise from the nearby highway. Other that this, nice hotel.

Review collected in partnership with this hotel

Helpful?
Thank niloboekhoudt
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear niloboekhoudt, Thank you for your comments. I am pleased you enjoyed your week stay with us at Lancaster House. I am pleased you chose us as your hotel in Bogota and hope to welcome you back in the future. More 

Mia
1 review
2 of 5 stars Reviewed 3 weeks ago

Rooms are not sound proof. You hear traffic all night long. Place is old and outdated. I've stayed at other hotels in Bigota with same rate but better service and newer facilities. I don't have anything

Review collected in partnership with this hotel

Helpful?
Thank ramazzinijuanmanuelr
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear ramazzinijuanmanuelr, I regret you did not enjoy your stay with us. We understand different people look for different things when traveling and we understand we cannot be the perfect fir for everyone. More 

Valera, Venezuela
1 review
3 of 5 stars Reviewed 3 weeks ago

We were not agree with the prices, the offer was shown in dollars 64$ 70$ per night and then the final amount is shown in local currency wich not represents the first price offered. We had to pay 72$ 90$ and 100$ per night. There were a bad information even in the hotel they just accused all responsibility to the... More 

Review collected in partnership with this hotel

Helpful?
Thank elannys2016
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear elannys2016, Thank you for your comments. I regret the misunderstanding regarding our rates. Originally you had made a reservation through and OTA for 9 nights. Later you made another reservation directly with the hotel as the reservation was made directly through us it had a preferential rate. I am sorry our reservations agent did not explain the difference between... More 

Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very happy with the hotel. Most workers spoke Engish and Spanish. Helpful. Knowledgeable. Clean. Upgraded room to a two bedroom two bathroom. One time I was on the phone with room service, we got disconnected, someone showed up at my door 5 minutes later to take my order in person. VERY IMPRESSIVE. However, after the first night the safe in... More 

Helpful?
Thank LucilaGadea
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear LucilaGadea, Thank you for taking the time to share your experience at Lancaster House. I am pleased to read you were very satisfied while you stayed with us, and that you enjoyed the comfort of our master suites. I appreciate all your comments as they allow us to know where we could improve the service we provide so that... More 

Orlando, Florida
1 review
3 of 5 stars Reviewed 4 weeks ago

Good overall but checkout was bad -- paid for 5 nights and left after 4 do to changes in plans. Later received a bill for two additional breakfasts which i authorized payment for, then they changed the charge higher because the breakfast was more expensive, etc. They made the mistake of not doing the correct charge at checkout and I... More 

Review collected in partnership with this hotel

Helpful?
Thank londonoLou
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear Mr. londonoLou, I Appreciate your comments and regret that your experience during check-out left you with a bitter taste of your otherwise enjoyable stay with us. I have looked at your reservation and have seen you had pre-paid your stay, which includes your daily breakfast buffet. However, it does not include breakfast for any guests you may invite to... More 

South Melbourne, Australia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We were so disappointed upon arrival that we decided to book another room after only an hour at being at Lancaster House. Upon arrival, we discovered that the room was not air conditioned and the windows did not have screens. When we inquired at the desk, we were told that a portable air conditioner would be brought up to our... More 

Review collected in partnership with this hotel

Helpful?
Thank worldtraveler5552013
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear worldtraveler5552013, Thank you for your comments. I regret to hear you were disappointed while you stayed with us. I would like to clarify to future readers that each of our suites has a portable air conditioning tower that can be controlled by each of our guests to provide the temperature they prefer while they stay with us. Looking into... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Lancaster House is an all-suite, seven-story, Art-Deco style hotel in northern Bogota. It is located in the upscale neighborhood of Chico-Navarra, near major business, commercial and residential districts, and only 20 minutes from the International Airport. The hotel offers 55 very ample suites ranging from 500 to 900 square feet. There are 45 Junior Suites with one bedroom and one bathroom, and 10 Master Suites with two bedrooms and two bathrooms. Suites on the second floor offer an outdoor private terrace as well. All suites feature a living room that includes sofa-beds, LCD's, Home Theaters, dining room and full kitchen. For your convenience, suites offer complimentary high-speed internet, Wi-Fi, international Satellite TV channels, mini-bar, direct dial, and a safety box. The hotel has 2 restaurants. Gatsby Restaurant offers international cuisine, and monthly culinary festivals. Bistro 106 serves light fare meals, and pizzas in a casual environment. Kosher and Vegetarian meals are available on request. The Chimney Bar features international cocktails, and live music. A business center is equipped with computers, Wi-Fi and broadband internet connection, faxes and more. Six conference rooms are ideal to host business and social events. Fitness center contains cardiovascular, weight-training equipment and a sauna. Other services provided by the hotel include 24-hour room service, turn down service, concierge desk, Wi-Fi throughout the hotel, underground parking, 24/7 security surveillance, and transportation. Lancaster House is ideal for families, business guests and others needing extra space; as well as for those who need extended stay services. ... more   less 

Additional Information about Lancaster House

Address: Paralela Autonorte, 106B | 28, Bogota 11001, Colombia
Location: Colombia > Bogota
Price Range: $40 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster House 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
Lancaster House Hotel Bogota
Lancaster Hotel Bogota
Hotel Style:
#10 Green Hotel in Bogota
#12 Romantic Hotel in Bogota
#20 Luxury Hotel in Bogota
#22 Business Hotel in Bogota
#26 Family Hotel in Bogota
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