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Casa Dann Carlton Hotel & SPA

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#60 of 267 Hotels in Bogota
Certificate of Excellence
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Casa Dann Carlton Hotel & SPA
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450 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Reviewed 1 week ago NEW

I was here in 2014 end (had to say Feb'16 as I cant review pre-dated before that) on a business trip and was very near to all shopping locations. I could not really find a lot of options for transport and had to rely on cabs, however the hotel staff were helpful enough to call for cabs when needed. Hotel...

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Helpful?
Thank Navya S
jpinzon, Gerente at Casa Dann Carlton Hotel & SPA, responded to this review

We want to thank you for letting us know your comments, but also we want to apologyze because your stay at that time was´t as good as you expected. Through this years the hotel has gone through a process of renovation, where we improve all our areas and facilities in order to provide the best service and guarantee an unforgetttable...

Washington DC, District of Columbia
Reviewed 1 week ago

The hotel is in the middle of a huge construction so the access is limited but it has an excellent service and I think one of the best spa in Bogota, the Jacuzzi has a beautiful view and the bar at pool is very nice. The rooms are ok and the food in general is very good. The meeting rooms...

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Helpful?
Thank Adriana H
jpinzon, Gerente at Casa Dann Carlton Hotel & SPA, responded to this review

We thank your valuable comments and for appreciating our services, reiterating the commitment to excellence of all in Casa Dann Carlton Hotel & SPA. As you said the area is in a road improvement process, which is ending and will allow all our guests to access easily and in a more agile way. We hope to receive you soon. Jorge...

New York City, New York
Reviewed 2 weeks ago

Stayed at this hotel 7 nights. Staff cannot speak English and treated my husband poorly. Rude staff who is very cold and who does NOT understand customer service. Go stay at different hotel. Especially rude receptionist's who work at this hotel. Gym: not the best equipment Surprised at how old, badly maintained and noisy the hotel is. The staff is...

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Helpful?
Thank dynamitepower2
West Palm Beach, Florida
Reviewed 3 weeks ago

The hotel is clean and comfortable but the only problem is that there is a lot of construction around this hotel and the streets are blocked which makes it very difficult to get to it. In case you do not know.... the traffic in Bogota is CRAZY and if the streets are sealed is of course even worse.

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Helpful?
Thank Sofia S
jpinzon, Gerente at Casa Dann Carlton Hotel & SPA, responded to this review

We appreciate your comments and we are pleased of knowing that our services were of your total satisfaction. Hope to see you very soon. Jorge Pinzon General Manager

Washington DC, District of Columbia
Reviewed 4 weeks ago via mobile

This hotel is totally misrepresented on the major travel sites. I have a long list of complaints. Barely anyone speaks english, restaurant server ruth, dinner food way below fast food level (Mac Donald's is a 5 star compared to this). I ordered spareribs in my room and got a peace of meet with 50% bones and 49% fat (see picture)....

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Helpful?
Thank JAEPat
Reviewed November 18, 2016 via mobile

My husband and I stayed at the Casa Dann Carlton (CDC) in Nov 2016. We are non-Spanish speakers who were visiting Colombia for the first time to attend a friend's wedding. The CDC was a great choice for us. All of the staff we encountered were patient with our poor Spanish capabilities and often spoke English. The hotel was nice...

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Helpful?
Thank Joy B
jpinzon, Gerente at Casa Dann Carlton Hotel & SPA, responded to this review

Dear Guest: Thank you so much for your positive comments and for appreciating our staff, services and rooms. We appreciate for allowing us to know your opinion about your stay at the hotel. We are attentive to every point you described before in order to work and improve as yet what we have done, always thinking about the satisfaction of...

Akersberga, Sweden
Reviewed October 23, 2016

I stayed at the hotel for a week due to work. Overall the service level was very good but there are a few observations that pulls down the impression. I had booked a suite in order to be able to have meetings in my room with my co-workers but was a bit surprised when the reception staff let me know...

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Helpful?
Thank Anders L
jpinzon, Gerente at Casa Dann Carlton Hotel & SPA, responded to this review

First ,we want to thank you for your kindness to let us know what your experience was during your stay at the Hotel. We deeply regret the inconvenience you had and we will work on an improvement plan with the areas involved, to guarantee you an all our guests a total comfort of our guests; asking you to come and...

London, United Kingdom
Reviewed October 21, 2016

Really disappointing. It is a Five Star Hotel but does not feel like it. The room is nice and spacious, but the air con does not work (maintenance came and told me to turn it on.... I think I knew that part). There is a tray in the bathroom with sample size toiletries to buy, this resembles a club toilet...

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Helpful?
Thank Daniela V
jpinzon, Gerente at Casa Dann Carlton Hotel & SPA, responded to this review

"We thank the time it took to you to let us know what was your experience in your last stay in our hotel. We regret all the troubles and we apologize for any uncomfortable situation you have been through. We will work on all the points you mentioned, to welcome you on your next stay and thus you can feel...

Ubud, Indonesia
Reviewed October 18, 2016

Huge building, great renovation job, rooms are massive, bathrooms a bit lacking compared to the rooms. Breakfast spread adequate but dont expect any fine food. Highly recommendable as the price/quality is excellent

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Helpful?
Thank Deepsapphyr
jpinzon, Gerente at Casa Dann Carlton Hotel & SPA, responded to this review

Thank you for your nice comments for our Hotel. We hope to have a new chance to have you as our guest again. Jorge Pinzon General Manager

Calgary, Canada
Reviewed October 15, 2016

Stayed in the hotel for 1 week. Concierge service is extremely helpful and look after your needs. They helped arrange taxi service and there are plentiful taxis in front of the hotel. Very nice swimming pool with one side intended for laps and other side for walking or moving thru the water. The pool does have 3 sprinklers that come...

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Helpful?
Thank dexxa11
jpinzon, Gerente at Casa Dann Carlton Hotel & SPA, responded to this review

Thank you so much for your positive comments and for appreciating our facilities and services. It is a pleasure to know that your stay at Casa Dann Carlton Hotel & SPA was a wonderful experience and that we could satisfy your expectations. We work everyday to build a better Hotel for all our guests and we will be the best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
We are conveniently located with different types of rooms and services of a hotel, we have an excellent SPA, located on the seventh floor of the building, a long stay apartment tower , some equipped with kitchen, an executive floor with excellent personaliced service, some beautiful suites with spacious rooms and many facilities. Our hotel is known for having very large rooms and our recent refurbishment makes them look even more spacious and modern. We have two barroom, one on the first floor and one more modern on the 8th floor with sushi bar. Our breakfast and internet access are free for all our guests. We also have 16 meeting rooms of different sizes to cater your events from 10 to 1,000 attendees. ... more   less 

Additional Information about Casa Dann Carlton Hotel & SPA

Address: Calle 93B No. 19-44, Bogota, Colombia
Location: Colombia > Bogota
Price Range: $89 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Dann Carlton Hotel & SPA 4*
Number of rooms: 328
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Also Known As:
Casa Dann Carlton Hotel And Spa
Casa Dann Carlton Bogota
Hotel Style:
#21 Spa Hotel in Bogota
#33 Luxury Hotel in Bogota
#50 Romantic Hotel in Bogota
#53 Business Hotel in Bogota
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Questions & Answers

Here's what travelers have asked, with answers from Casa Dann Carlton Hotel & SPA staff and other travelers.
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Questions? Get answers from Casa Dann Carlton Hotel & SPA staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I guess the higher floor have better views.”
 of 5 bubbles AdrianaH500, 1 week ago | Read review
“Ask for a room facing the entrance its a bit more quiet as the other side faces the expressway”
 of 5 bubbles Deepsapphyr, Oct 18, 2016 | Read review
“Any room is a great choice.”
 of 5 bubbles 127phillipm, Jul 16, 2016 | Read review
“Higher floors may be quieter; street construction noise can be a problem during the day.”
 of 5 bubbles 328markv, Apr 25, 2016 | Read review
“High floor king Bed room”
 of 5 bubbles 352guilles, Apr 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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