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Four Seasons Hotel Casa Medina Bogota

#50 of 255 Hotels in Bogota
Certificate of Excellence
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Carrera 7, 69A-22 | Cundinamarca, Bogota, Colombia
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1 room 1 adult
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Four Seasons Hotel Casa Medina Bogota
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161 Reviews from our TripAdvisor Community

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Bogota, Colombia
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

It is hard to determine what is more important when visiting a 5 star hotel: - Room and amenities - Hotel services - Staff and service In this case you don't have to think because all of them exceed expectations. - Great terrace type bar for afternoon drinks - Ample room with amazing bed and linens - Oversize bathroom with... More 

Helpful?
Thank Puraverdad
London, United Kingdom
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is perfect and the building was clearly renovated to a high standard with large rooms. The biggest disappointment was the lack of air conditioning. The windows were great at keeping any noise out and there was a fan in the room but unfortunately it was just too hot and stuffy to sleep well. A few other things were... More 

Helpful?
1 Thank AT123_12
Luis A, General Manager at Four Seasons Hotel Casa Medina Bogota, responded to this review

Thank you very much for your comments and we are pleased that you had a pleasant stay overall. This hotel has been operating for over 30 years and A/C was not an issue due to the generally cool weather in the city. Having said that, it was been warmer than usual and we are seriously considering refitting the property whilst... More 

Los Angeles, California
Level Contributor
121 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 1 week ago

The Casa Medina is in a superb location and wraps you in splendid, historical luxury in the G Zone. You are cocooned in service and luxury as only the Four Seasons can provide. Our original room was in the older section of the Hotel. After our first night, they asked us if we ould like to move to a larger... More 

Helpful?
Thank Indstrl
Luis A, General Manager at Four Seasons Hotel Casa Medina Bogota, responded to this review

We are grateful for your comment and appreciate you taking the time to write. It was our pleasure to upgrade your accomodations, something that we are happy to do if at all possible, and I am glad you enjoyed it! Thanks again and we hope to be of service to you again on your next visit to Bogota! Sincerely, Luis... More 

Alaska
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

How can someone review a hotel if they've never stayed there? This is how; we walked into the restaurant for lunch and we were greeted by three different managers as though we were celebrities (we're not but my wife IS gorgeous). After a two hour, fresh Sangria fueled, over the top lunch, the hotel manager, Alejandra, invited us to tour... More 

Helpful?
Thank bancorp12
Luis A, General Manager at Four Seasons Hotel Casa Medina Bogota, responded to this review

Thank your for your visit to our hotel and your patronage of our great Castanyoles restaurant! I am delighted Alejandra showcased our wonderful hotel, and we hope we can be of service to you at a future point. Alejandra and the rest of our staff strive to provide world class service every day. Let us show you how! Sincerely, Luis... More 

Bogota, Colombia
1 review
5 of 5 stars Reviewed 2 weeks ago

Love living in Bogota and having a place to enjoy an elegant lunch away from it all! That is exactly how it feels to walk into the Four Seasons restaurant Castanyoles. This spanish food is excellent! Started with a wonderfully light beet appetizer and later had a refreshing chicken salad. The waiter even made me a signature drink of ginger... More 

Helpful?
Thank Diana P
Luis A, General Manager at Four Seasons Hotel Casa Medina Bogota, responded to this review

Thank you very much for your kind comment! We expanded and enhanced our menu in early January and we've had a very positive response to it. Glad you agree! Appreciate you taking the time to write and share your thoughts with us! Sincerely, Luis Argote General Manager More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

An excellent and elegant hotel. It is beautifully designed with open fireplaces in seating areas inside and outside and lovely airy spaces. The bedrooms and bathrooms are exceptionally large with lovely soft towels. All the staff are delightful and attentive - clearly well trained whether chambermaid or front desk and I found that any extras required - room service, a... More 

Helpful?
Thank Sarahanne2013
Luis A, Manager at Four Seasons Hotel Casa Medina Bogota, responded to this review

Thank you very much for your comments and we sincerely hope you have recovered from your altitude sickness. You were a valued guest who deserved special attention and your ongoing situation was discussed daily among us with the hopes that we could make your stay as comfortable as possible given the circumstances. Hopefully you had an opportunity to enjoy the... More 

Henley-on-Thames, United Kingdom
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 4, 2016

We are so pleased that we ended up chosing The Four Seasons for our stay in Bogota. The hotel has recently been lovingly restored and still holds the ooriginal charm of the building. We splashed out on a suite and it was one of the most beautiful and comfortable rooms you can imagine. It even had a fire place. Service... More 

Helpful?
Thank Gbconkal
Luis A, General Manager at Four Seasons Hotel Casa Medina Bogota, responded to this review

We are grateful for your comments. Thank you for taking the time to write and provide us with your insight. We are delighted you had a good stay overall and that you found the character of the hotel along with the physical attributes and service levels to your liking. Thank you as well for your comments regarding our restaurant. We... More 

New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 3, 2016

The hotel is beautiful and the staff is very professional and attentive, but it's nowhere near the level of quality we've come to expect from Four Seasons. Biggest issue is the noise we had all night long in our suite. We were on the top floor (5), and couldn't sleep on either Friday or Saturday because of blasting music from... More 

Helpful?
Thank brizillatravel
Luis A, Manager at Four Seasons Hotel Casa Medina Bogota, responded to this review

Thank you very much for your comments and I am very sorry you were disturbed by noise. There are no dance clubs next to the hotel, so it may have been a party of some sort, given the time of the year. I feel very bad that you had to endure this and we would have been more than happy... More 

Brisbane, Australia
Level Contributor
203 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

Our suite was fabulous! I loved having a blazing open fire in the room, with a very comfortable leather lounge to relax on. The bed was perfect, with very high quality linen & good pillows. The staff here are really helpful, including lighting the fire & bringing extra wood. The bathroom was good, with plenty of water pressure in the... More 

Helpful?
1 Thank Elizabeth_and_David
Luis A, Manager at Four Seasons Hotel Casa Medina Bogota, responded to this review

Thank you very much for your kind comments, which we will share with our staff! I am delighted you had a great stay and enjoyed our beautiful and charming suite product. Thank you once again and we hope to be of service to you once again at a future time. Luis Argote General Manager More 

Los Angeles, CA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

My wife and I stayed at the Four Seasons Casa Medina for the first few days of our trip to Colombia. The hotel is absolutely beautiful with incredible floors, well-appointed rooms, nice amenities, good food, great spa, etc. The staff was generally very good as well. English was spoken, but Spanish came in handy many times. The hotel, unfortunately, suffers... More 

Helpful?
Thank wildd86
Luis A, Manager at Four Seasons Hotel Casa Medina Bogota, responded to this review

Thank you very much for your comments and I am pleased that you enjoyed your stay overall. I am very sorry you had transportation problems, and please be assured that I will personally address the issue immediately. We have our own taxis assigned to the hotel (people we trust), and whilst it was a very busy time for the hotel... More 

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