Al ideal base. First is first: the staff is incredibly professional and friendly. Location is perfect, literally minutes from the best restaurants, a posh shopping centre and Bogotá’s business district around Calle 72. While I find the decor of the rooms a bit dark, they are very comfortable and well appointed and large.
Great hotel, clean rooms with big bathroom and shower. A mox of classic and modern interiors. The staff was accommodating to our needs and took care of our needs (transportation etc.). The hotel is located in Zona Rosa which is safe and nice with plenty cool bars, restaurants and cafes.
Excellent hotel, clean well appointed rooms with a good blend of modern and a touch of classic, spacious bathroom and shower. The staff was exceptionally accommodating and took care of all our [mostly transportation] needs round the city. The hotel is located in the nice, safe, but happening Zona T/Zona Rosa, with plenty cool bars, restaurants and cafes.
Next to the 4 seasons, a brick clad attractive property lacking lounge facilities with relatively small rooms, in a noisy restaurant area. Willing personnel but insufficient property. Unduly pricey and breakfastless. Occasionally parties next door could be most taxiing. Thus, there are much better deals in town. The French company shall be cautious of the fine ambassador stationed in this fine locality of Bogota mismanaging its credentials. Minimal banqueting, beds very soft, unduly aggressive pricing when some of the competitors are more stylish and provide with more originality.
Absolutely a great hotel. The rooms are spacious and well-appointed. The entire staff is great. My wife and I were very satisfied. Comment: The TV is hard to operate and when you just turn it to TV, it switches back to the Sofitel start screen automatically which is annoying. There was a water problem that lasted about 1/2 hour. All in all, it was excellent.
I've been staying at this hotel for 25 years, including long three stays in 2002. The service is ranks with the best five star hotels I've been anywhere - including New York, London, Shanghai, and elsewhere. The staff and management have a true culture of excellence that never falters. I'm always stunned that they continue to surpass their already outstanding work. This is the best location in Bogota, without doubt. Rooms are really comfortable, and the food is wonderful (I'm a diabetic and vegetarian, and they cook whatever I want, even though it's not on the menu). Countless accolades!!
I highly enjoyed my stay at the hotel. The location is central to restaurants, shopping, bars, etc. It's conveniently located to other popular parts of Bogota. What really stood out is the customer service by the entire staff. From the help offloading our bags, to the front desk, to the services, etc. - the staff truly makes this an unique and wonderful place! When checking into the room, they provide fresh fruits & a Covid bag (sanitizer, masks, etc.). I really appreciate help from Gina and Juan. Gina messaged a few days before asking about Covid tests required to return home. Juan went above and beyond to help me with various items throughout my stay. Highly recommend!
This is a great hotel, friendly and helpful staff. Comfortable beds and rooms, quiet location. Amazing breakfast and close to many great restaurants and shops. Clean rooms with daily local fruit. Everything you would need for a comfortable stay including COVID test and drivers if needed.
My experience right from airport pick up to the last day of my stay was exceptional. The staff were friendly and helpful in every way. The hotel is centrally located in Zona Rosa and close to so many fantastic restaurants and walkable to the Chapinero and Parque 93 neighborhoods. I had to do a PCR test before departing to my next destination, the hotel staff arranged everything for me, the lab tech came to the hotel for the test and it was so convenient. The lab spelled my name wrong on the results and the hotel staff sorted it out immediately without me having to make any efforts. They provided great food recommendations, being a single female traveller, safety and comfort is of utmost importance and this hotel has both - even the bath products in the room were luxurious. Highly recommend a stay here and I can’t wait to go back.…
We had a three night stay at the Sofitel a few weeks ago. It is wonderfully located with many great restaurants within a few blocks. The hotel is beautifully appointed and decorated. Our room was lovely with a terrific shower! Also, housekeeping was positively stellar. We slept late every day, and no matter the hour, housekeeping was perfect when we returned to our room late in the afternoon. But nothing can make up for the extra special service we received. We went to a wedding in another town and left our passports and wallets in the hotel safe! We needed the passports to check into our next hotel, and the way the front desk handled this - and in such a timely fashion - was wonderful. When we returned a few days later to pick up our personal items, they were in a large envelope with a complete inventory attached. Additionally, we were flying back to the US later that evening and had not been able to find a lab open to perform our COVID tests. The front desk at the Sofitel arranged for a technician to come to the hotel and administer our tests. One hour later, we were on our way to the airport - crucial personal items recovered and our test results in our inboxes. I cannot thank the staff at Sofitel enough. What a wonderful experience!…