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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
At the end of a 6 month trip, I got a horrible sickness stomach bug just before travelling home and decided to treat myself to a hotel for 2 nights before flying back to the UK from Bogota... well I wish i hadn't spent the...More
Thank TheaLou7
Response from CamiloGarzon, Director de Relaciones con Clientes at Muisca HotelResponded 1 week ago
We feel sorry that you have had a bad experience and we wish to give our explanations about it:
You booked for a single bed room who were ready at your arrival. Front desk showed you the room but you requested a change for a...More
The lighting in the rooms and bath was just barely adequate, and the room had no windows to the outside. The 3 pm check-in was stated very firmly although I am pretty sure the room was already made up at an earlier time. The interior...More
Thank Tom M
Response from CamiloGarzon, Director de Relaciones Públicas at Muisca HotelResponded 2 weeks ago
We appreciate your comments, and we will response them as it follows:
- All rooms have windows opening towards a patio, hall, or outside.
- We took our checkin schedule seriously in order to give guests the best room make up as we can.
-...More
The rooms are small. There is heating in the room what is good because in July it is cold at night. There is no breakfast room inside so it is a bit cold to eat outside in there little garden. You are at walking distance...More
Thank BDJ444
Response from CamiloGarzon, Director de Relaciones con Clientes at Muisca HotelResponded 2 weeks ago
We really appreciate your comment. Hope to have you back.
I liked the decor and the feeling of this hotel. At times I felt a bit claustrophobic. We had a suite with bunk beds for our sons and double or queen for my husband & I. The place was kept clean and was very interestingly...More
Thank Patti W
Response from CamiloGarzon, Director de Relaciones con Clientes at Muisca HotelResponded 2 weeks ago
Thank you for your comment and for appreciate our effort in design. We feel happy to serve families.
Really disappointing. Not just because of the long walk up a steep hill from the centre. The conversion of this old building has been done by an architect who has not given consideration to space or access. The re tight spiral staircases which would challenge...More
Thank SouthfieldsOlympic
Response from CamiloGarzon, Director de Relaciones con Clientes at Muisca HotelResponded 2 weeks ago
Dear guest, we appreciate your comment and we response as follow:
Architecture and design were solved under historic conservation national rules. You can see disadvantages in this design but also are elements that make it distinctive and unique, as we intend it to be.
By...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Amenities
Top amenities
Bar/Lounge
Breakfast included
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Hotel Amenities
Breakfast included
Room Service
Airport Transportation
Dry Cleaning
Concierge
Multilingual Staff
Room amenities
Minibar
Things to do
Bar/Lounge
Restaurant
Details
Price range
$50 - $93 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#17 Green Hotel in Bogota
Room types
Non-Smoking Rooms ,
Family Rooms
Number of rooms
14
Reservation Options
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Same thing is happening to me now, it's really annoying. They are charging for an "early check-in" despite the fact they are charging for the whole day.
Response from Natalia131313 | Reviewed this property |
We got there really early and there was no room available for us to do an early check in, but as soon as possible they put us in the bedroom, like 2 hours before the scheduled time - and didn't charge extra for that.
Response from CamiloGarzon | Property representative |
You can arrive at any time you want. Our front desk works 24/7. If you have more questions with your booking please let us know at our email (you can find it in our website) and we will response to you ASAP.
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United States