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Hotel Estelar Suites Jones

#71 of 254 Hotels in Bogota
Certificate of Excellence
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Calle 61 No 5 39, Bogota ., Colombia
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Hotel Estelar Suites Jones
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199 Reviews from our TripAdvisor Community

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The Hague, The Netherlands
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We know this hotel from a few years ago and now back in Bogota I have chosen again to stay here and they didn't disappoint us. The rooms are comfortable and big, breakfast is ok....this could be better, the service is good and especially I want to thank the porter Javier whom was very helpfull and always friendly and smiling.... More 

Helpful?
Thank HollandAlexander
Clarks Summit, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 22, 2015

Stayed at this hotel in Nov 2015. They don't seem to have a sense of what customer service is. The beds are like sleeping on rocks and good luck with a stable wifi connection. Got stuck in an elevator with an Australian..we called the front desk to let them know (in spanish, so there was no loss in translation) that... More 

Helpful?
Thank Javier J
Hoteles_Estelar, Gerente at Hotel Estelar Suites Jones, responded to this review

Dear Guest, Thanks for your comments about your last stay. Your opinions are very important for our job. We will have correction in the diferent processes and we will invited you in the next travel to Bogota use our service and you confirm the changes in this cases. Merry Chrismas and Happy new year, Cordially, Maria Eugenia Ocampo General Manager More 

Level Contributor
3 reviews
5 of 5 stars Reviewed November 30, 2015

My girlfriend and I spent two nights at Estelar in the Chapinero district in Bogotá. The room was large, the area was quiet, and staff was extremely friendly and helpful. The service was really quite excellent, and the staff made all efforts to communicate in English and to help us book taxis. They have a driver who is part of... More 

Helpful?
Thank Robert C
Hoteles_Estelar, Gerente at Hotel Estelar Suites Jones, responded to this review

Dear Mr. Robert , We are pleased to know that your stay at the Hotel Estelar Suites Jones was your total satisfaction, we hope to remain your option for accommodation in Bogotá. We will consider your comments , they help us to improve. Best regards, Maria Eugenia Rivera Ocampo General Manager More 

Washington DC, District of Columbia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 21, 2015

Hotel staff was friendly and helpful. The location is very good, not far from downtown, lots of restaurant options close by. Breakfast was good as well, especially the arepas! Downside was the internet, which would come and go frequently, making skype calls difficult.

Helpful?
Thank Gandalf29
Hoteles_Estelar, Gerente at Hotel Estelar Suites Jones, responded to this review

Dear ( a) guest We appreciate and value your positive comments regarding your stay at the Hotel Estelar Suites Jones . The hotel has coverage and sufficient bandwidth to meet the type of service requested by you; We review what happened . Sincerely, Maria Eugenia Rivera Ocampo . More 

Recife, PE
Level Contributor
6 reviews
5 of 5 stars Reviewed October 15, 2015

I chose this hotel in Bogota for the five days I needed on my business trip. After checking hotels at Trip Advisor, this to me was the best. And I was right. This hotel was even more than I expected! The rooms are huge, the beds are very comfortable and the bathroom is large, with a big mirror. They have... More 

Helpful?
Thank Karen S
Hoteles_Estelar, General Manager at Hotel Estelar Suites Jones, responded to this review

Dear Lady Karen. Thank you very much for the time dedicated to record their experience of accommodation at the Hotel ESTELAR Suites Jones; Our ongoing commitment is to work towards providing the service with a high standard of quality. We hope we continue to provide the opportunity to address it in their future business trips or rest Bogota. Best regard,... More 

1 review
4 of 5 stars Reviewed September 23, 2015

The hotel was clean and the food was tasty - with traditional Colombian dishes, steaks and seafood and burgers and sandwiches. The breakfast buffet had traditional rice and corn cakes as well as fruit, fresh squeezed juices, and made to order Belgian waffles. The staff members were friendly and helpful. Occasionally I needed to use the translator app on my... More 

Helpful?
Thank Gregory G
Hoteles_Estelar, General Manager at Hotel Estelar Suites Jones, responded to this review

Dear Mr. Gregory G Our team is very satisfying work experience know that the accommodation offered, was your total satisfaction; indeed our hotel offers a varied cuisine, we work to provide our guests and Visitors a satisfying experience. We have a strategic location within the city which promotes easy movement at different business sites of interest, cultural, academic etc. and,... More 

Miramar, Florida
2 reviews
3 of 5 stars Reviewed August 10, 2015

Hotel was convientley located in between everywhere you would want to go, and just down the street from the metro bus. Staff was very kind and curtious and where very helpful. Room was large with a nice tv and amazing showers... only issue with this place would be that for a four star hotel... they have no Irons or ironing... More 

Helpful?
Thank mbrow124
Maria E O, Gerente at Hotel Estelar Suites Jones, responded to this review

Dear Guest, Best regard We appreciate and value your comments, we are pleased that our service met your expectations. As for table service and an iron will soon be installed in each room. We will carefully consider your recommendation on the mattress in the room you stayed . We hope to have the opportunity to assist you in your upcoming... More 

Washington DC
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 29, 2015

I have stay here for 2 long weeks due to business. Rooms are huge, clean, quite with small refrigerator, big flat tv, a lot of storage, wifi in the room ( pretty good quality). No air conditioner, no iron, bed is very hard for me. Staff is barely speaking English, but always available to help you with any requests. Restaurant... More 

Helpful?
Thank AnastasiaP
Maria E O, Gerente at Hotel Estelar Suites Jones, responded to this review

Dear Guest, We thank you for the time you spend writing this review , we are pleased that our service met your expectations. We have taken careful note of your recommendations which will arise improvement action plans in order to always offer the best service , which always characterizes us. Cordially Maria Eugenia Ocampo Rivera General Manager More 

Ottawa, Ontario
Level Contributor
155 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 stars Reviewed May 16, 2015

I have stayed here quite a few times over the past 8 years or so. It has changed over the years.........for the better. They have a new restaurant/bar off the lobby which is beautiful. The room I had was large, comfortable and very clean. You cannot beat the location. It is within walking distance of excellent night-life, shopping and a... More 

Helpful?
Thank luv2travel9999
Maria E O, Gerente at Hotel Estelar Suites Jones, responded to this review

Dear guest We appreciate the time you spend to make a positive description of our service. For us it is a pleasure to serve you whenever you decide to stay with us. We hope to see you back in this your home in Bogota . Cordially Maria Eugenia Ocampo Rivera General Manager More 

Cuernavaca, Mexico
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 9, 2015

Was sent here from another hotel (Estelar de la Feria) since they messed up my reservation and arriving att 11PM that hotel was full. In any case, I believe this hotel to be way better. Rooms are HUGE, 30+ sqm with nice amenities. It is a luxury hotel, and supposedly well located. I haven't seen much of the area, since... More 

Helpful?
Thank PeoLekare
Maria E O, Gerente at Hotel Estelar Suites Jones, responded to this review

Dear guest , We appreciate and value your feedback , we are pleased that our service fulfilled your expectations. We Hope to see you again in our hotel. Cordially Maria Eugenia Rivera Ocampo General Manager More 

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