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Holiday Inn Abu Dhabi Downtown

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#47 of 127 Hotels in Abu Dhabi
Certificate of Excellence
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Holiday Inn Abu Dhabi Downtown
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215 Reviews from our TripAdvisor Community

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Showing 194: English reviews
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Ordered in room dining for dinner and was happy with the service as the lady who took my order was helpful and advised me what to order. So the next day, i called again and The man who took my order seemed not know anything about the menu. I literally guided him where he should read it. And he did... More 

Helpful?
Thank Lexie Roya Lexi... B
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our first visit to Abu Dhabi and we were blown away by the professionalism and service by all staff ,so friendly and helpful, smiling and greet you warmly every time they see you. Also Thanks to Rayna tours for Desert safari was an amazing experience had in life, the belly dance was really awesome, special thanks to Mayur Rohira he... More 

Helpful?
Thank alexxwillet
IHG_AUHDTWN, Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear alexxwillet, Thank you for taking the time to write a review of your stay at Holiday Inn Abu Dhabi Downtown. We are delighted to read about your enjoyable stay. Thank you for highlighting the hospitality that you have experienced here. We look forward to having you back in the near future. Best Regards, Holiday Inn Abu Dhabi Downtown Team More 

Bucharest
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am a really big fun of the Holiday Inn Abu Dhabi Downtown hotel, where I really feel very well each time I'm visiting it. The personnel is very kind and will always try to help if anything. The rooms are newly furnished. Each room is equipped with an iron and an iron board (which is very important if you... More 

Helpful?
Thank mihaelagf
IHG_AUHDTWN, Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear mihaelagf, Thank you so much for your comment. We are delighted with your comments about the rooms, location and food. It is heartwarming to know you always enjoy our hotel. We look forward to having you back in the near future. Best Regards, Holiday Inn Abu Dhabi Downtown Team More 

Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

The new downtown Holiday Inn, formerly The Sands Hotel, is wonderful. What makes this place so special are its' employees. Anything we asked for(and there were some weird requests), we received immediately with a friendly smile. Edna, the hotel's Floor Manager went beyond the pale to make our stay as comfortable as possible.

Helpful?
Thank nscott151
AUH_DTWN, Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear nscott151, Thank you so much for the wonderful review of your stay. We are pleased that you chose Holiday Inn Abu Dhabi Downtown and thrilled to hear that you always enjoy your stay with us. It is also a great honor to know about the unparalleled service and the hospitality you received from so many of our employees throughout... More 

Abu Dhabi, United Arab Emirates
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent upgrades for Platinum members, backed up with outstanding care and service from all front desk staff. I choose HI Downtown regularly for excellent value in Abu Dhabi. The free drink voucher is appreciated. The updated rooms are very comfortable and spacious, and bathrooms are modern and well-equipped with extra super-size towels. Rooms are also well lit with workspace. The... More 

Helpful?
Thank r b
AUH_DTWN, Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear r b, Thank you for taking the time to post a review about your recent stay in Holiday Inn Abu Dhabi Downtown. Your warm comment about the outstanding care and service of our colleagues is highly appreciated and a true motivation boost to our team. I am happy to read that you have enjoyed your stay with us, especially... More 

Pennsylvania
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good location but inconsistent service and breakfast needs attention. Scrambled eggs were stone cold and coffee maker was a health hazard (accumulation of many days liquid under the service area. Room was ok but small details like a mirror light in the bathroom and inconsistent towel service are not big but should not happen in the class of hotel. I... More 

Helpful?
Thank ISO8000
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

The hotel staff is kind and caring, but the hotel is not up to Abu Dhabi standards. Odor in the hall and in our fist room meant that the carpets had not been cleaned. Hair in the shower... Unacceptable... And the room was so small it literally has a window less than a meter long.

Helpful?
Thank JKMC78
AUH_DTWN, Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear JKMC78, Thank you for taking the time to post a review about your stay in our hotel. We are sorry to read that the stay was not up to your expectations. Our hotel is under renovation to upgrade the hotel facilities, quality and enhance our guests' expectation. We promise that you will have a much better experience next time... More 

Coimbatore, India
Level Contributor
5 reviews
5 of 5 stars Reviewed July 15, 2016

Located in the heart of the city with excellent service right from breakfast, room service by Mr. Mahesh and lobby. Value for money. I would recommend this hotel for the best in quality and service to all.

Helpful?
Thank kumarvr13
AUH_DTWN, E-Commerce Executive at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear Valued Guest, Thank you so much for your patronage and the wonderful review of your stay. We are pleased that you chose Holiday Inn Abu Dhabi Downtown for your recent stay. We truly appreciate the details of your review and thrilled to know that many features of our hotel enhanced your experience. It is also a great honor to... More 

Dubai, United Arab Emirates
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 15, 2016 via mobile

Holiday inn down town hotel is very nice, clean rooms and the staff were so polite, i like is the location, there are malls & resturants around the hotel. very comfortable room, sure i will chose holiday inn again.very good rates.

Helpful?
Thank RaniAD72
AUH_DTWN, E-Commerce Executive at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review of your stay at Holiday Inn Abu Dhabi Downtown. We are delighted to read about your enjoyable stay. We look forward to having you back in the near future. Kind Regards, Holiday Inn Abu Dhabi Downtown Team More 

Abu Dhabi, United Arab Emirates
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 10, 2016 via mobile

This hotel never disappoints me when it comes to service and cleanliness, most esp the staff. I am warmly greeted by Belle in the reception. Courteous sincere smile and welcoming personality is always a fresh air. I requested a late checkin and also a little late check out. Being an ihg member do has it perks. I am quietly settled... More 

Helpful?
Thank hallslim
AUH_DTWN, Manager at Holiday Inn Abu Dhabi Downtown, responded to this review

Dear hallslim, Thank you so much for the wonderful review of your stay at Holiday Inn Abu Dhabi Downtown. I am pleased to read that our team members continue to impress you with their warm welcoming service. I will definitely share your feedback with the team. Once again, thank you for your warm comments & we look forward to have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Situated in the heart of Abu Dhabi, the Holiday Inn Abu Dhabi Downtown offers a dynamic destination for business and leisure travellers. Indulge in the unique pleasures of Abu Dhabi hotel rooms and suites appointed with every imaginable comfort and amenity - the ideal choice for stays of a night, a week, or more. ... more   less 

Additional Information about Holiday Inn Abu Dhabi Downtown

Address: Abu Dhabi Sheikh Zayed Bin Sultan St 7th) | P.O. Box 32430, Abu Dhabi 32430, United Arab Emirates (Formerly Sands Hotel Abu Dhabi)
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Price Range: $67 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Abu Dhabi Downtown 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Sands Hotel Abu Dhabi
Hotel Style:
#4 Best Value Hotel in Abu Dhabi
#21 Business Hotel in Abu Dhabi
#43 Luxury Hotel in Abu Dhabi
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