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Novotel Abu Dhabi Al Bustan

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#42 of 127 Hotels in Abu Dhabi
Certificate of Excellence
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Novotel Abu Dhabi Al Bustan
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354 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Abu Dhabi, United Arab Emirates
1 review
3 of 5 stars Reviewed 1 week ago

The novotel Al Bustan is a great hotel and I love it. But don't expect the novotel to return the loyalty. I tried to get the same deals and they simply did not care about my business. Now that Abu Dhabi has a 15Dirham fee for room reservation on top of the 20% tourist tax, Novotel is no longer the... More 

Helpful?
Thank ddfabrick
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing Novotel Abu Dhabi Al Bustan here on TripAdvisor. I have noted your comments and regret that your once positive opinion about us changed unfavorably. I am deeply concerned about your feedback and would highly appreciate if you could provide more details about it. Please be so kind to email me directly at h6533@accor.com.... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

It's our second time to stay here and we're really happy for the good service especially honey,Mildred and Randil.keep up the good work!hope you continue being accommodating!we love staying here because of the swimming pool and the delicious breakfast.we are looking forward for our next visit already!thank you for the good service!

Helpful?
Thank Ghing05
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. It is always rewarding to know that team members are recognized for their dedication and remarkable guest service. Your commendations will definitely be passed on to Honey, Mildred and Randil as well shared with the entire team. Compliments from our guests inspires... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Spent few months in the hotel. Overall nice Huge parking Nice Gym. and swimming pool Some HD. TV. channels Pepper restaurant Chef Safikeel, Sujita, and Maya are great!!!!!!!!!!!!! I think the management should review the idea of free breakfast for children as many guests bring as many as 6 and sometimes 7 with them and that in most of the... More 

Helpful?
Thank SAAD E
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. I would like to take this opportunity to thank you for staying with us. I am happy to read that you were pleased with our gym, pool and parking facilities. Your kind compliments will be passed on to Chef Akil, Sujita and... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

For Ms. Mildred of Pepper -She always greets the guests in the morning,since she was a receptionist in the entrance of the breakfast buffet. She is also energetic,attentive to all guest's needs, and very accommodating especially with new guests. She also smiles everytime which makes the guests more comfortable and welcomed. For Manly Kamal -He is accommodating. He also smiles.... More 

Helpful?
Thank jane12 a
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for writing a review of your experience at Novotel Abu Dhabi Al Bustan here on TripAdvisor. To share your commendations with the team especially Mildred, Manly and Kamal will be an utter delight. It is truly rewarding for me to read such praises for my team members. Positive feedback from our guests motivate and inspire... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

It was an amazing experence i can say..i appreciate how Honey have welcomed us and attended to out needs and queries! Mildred from pepper restaurant did a great job providing world class customer service.tho she's busy, she took time to attend to our needs in a timely manner and it was nice to have a bit of a chit chat... More 

Helpful?
Thank Anne lalaine T
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you taking the time to review your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. Indeed Mildred is one who tops our guest heroes for her dedication and superb guest service attitude. I am delighted that she had contributed to making your stay an amazing one. It will be my pleasure to pass on... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Mildred from Pepper, Manly Kumal from the Bar and Honey from the Reception area were very accomodating. Since we were new here in the city, they really helped us to make our stay comfortable and easy. From tour parks, to riding taxis and busses, foods and other stuff. They gave us tips. It was really amazing and unforgetable stay. Novotel... More 

Helpful?
Thank Aryan C
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Novotel Abu Dhabi Al Bustan here on TripAdvisor. It is elating to receive such recognition for our team members. I will be most delighted to pass on your compliments to Mildred, Manly, Kamal and Honey as well to the entire team. Positive feedback drives us to continuously effort in exceeding... More 

Abu Dhabi, United Arab Emirates
2 reviews
5 of 5 stars Reviewed 2 weeks ago

If you are like me and you don't really like staying in the main city then this could be the hotel for you. It is just outside of the main city and it gives you a head start on your trip back to the Western Region. Very nice food at the Pepper Restaurant. We were in town for a friend's... More 

Helpful?
Thank Mark M
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Abu Dhabi Al Bustan here on TripAdvisor. We are overwhelmed with your positive review. It is a delight to have exceeded your expectations during your stay. I am certain that the Mildred and the entire Pepper team will be happy to hear about your feedback... More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

excellent hotel i have stayed in for one week recommend this hotel for business. lovely swimming pool lovely location lovely staff lovely hospitality the service is 100% the price is reasonable. try it and give the feedback.

Helpful?
Thank Ahmed A
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for taking time to review your experience at Novotel Abu Dhabi Al Bustan. We are delighted to read that you had a wonderful stay with us and were able to exceed your expectations with our facilities and services. It’s a great motivation for the whole team to receive such lovely compliments. We very much appreciate... More 

New Delhi, India
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I particularly stayed at this place since it was closer to my work place. Rooms are very spacious and good service. The hotel is well secured and feels safe in and around the hotel. Breakfast spread here is very good and never got bored of it in my 3 week stay. The pool and gym are very well maintained. Cabs... More 

Helpful?
Thank Nimit M
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. I am delighted that you had a very pleasant stay with us. Glad that the hotel accessibility and location, breakfast, service and wellness facilities were to your satisfaction. Likewise, I am elated that you were pleased with the safety and security systems... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We must thank our server from Uzbekistan. He was terrific for both of our meals. Also Baxt and Mildred who gave amazing service are very appreciated. Chef Tisan, we must thank for his great food and special wedding dessert! Also thanks to Lenie or making a great two meal visit so excellent! Don't miss a chance to eat here!

Helpful?
Thank nonposer
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing us here on TripAdvisor. I am delighted that you had a great dining experience at our Pepper Restaurant. Your commendations will definitely be shared with Bachtiyor, our waiter from Uzbekistan, as well Mildred, Lenie and Chef Teesen. We very much appreciate your positive feedback and recommendation and look forward to serving you anew.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Ideally situated near the business and leisure hubs in Abu Dhabi, Novotel Abu Dhabi Al Bustan is a perfect place to stay. This midscale property features 361 rooms and suites suitably designed either for business or leisure travellers. Guests can choose from 6 on-site food & beverage outlets offering several dining options from “à la carte”, buffet, steakhouse or healthy selections. The hotel also features a well-equipped mixed gym, outdoor temperature controlled swimming pool for kids and adults with outdoor Jacuzzi, treatment rooms for men and ladies, offering diverse massage choices, sauna, steam bath, indoor Jacuzzi, and kids gaming area. 7 spacious meeting rooms and 1 big ballroom are also available for events, weddings, and banquets with free high speed internet access available in all areas. A web corner featuring Mac computers is available in the lobby for easy access to Internet for hotel guests. ... more   less 

Additional Information about Novotel Abu Dhabi Al Bustan

Address: Shk. Rashid Bin Saeed | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Price Range: $68 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Abu Dhabi Al Bustan 4*
Number of rooms: 361
Reservation Options:
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Hotel Style:
#26 Spa Hotel in Abu Dhabi
#39 Luxury Hotel in Abu Dhabi
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