Booked two different days at the cavalier, but we need to shift the dates due to the unexpected civil unrest. Asked to call the next day every day through orbitz, which we did, but in the end it wasn’t a good faith effort to shift our days even though hotels in Beirut were running a very low occupancy rate due to the sudden determination of the security situation. In the end we cancelled and booked at a hotel further away from the demonstrations. Unlike the hotel, and orbitz, the airlines had no issues with cancelling our tickets and changing dates since it was plainly obvious that there was a significant change in the country in dec 2019. We requested a refund which was denied, but only after they dragged their feet for 3 weeks. Very Poor customer service and zero empathy for their customers at a time when they need their businesses most.…
Great location,clean and neat rooms, great service... amazing staff.. double glazed glass so no noise is heard... 1 min to the center of hamra... the breakfast is very good.. really enjoyed our stay to the max
Nice cozy hotel in hamra area down town Beirut, wide and spacious room with small balcony overlooking the city , dekecious breakfast with wide selection to choose from, friendly staff, highly recommended for family and business trips
We stayed for 9 night and felt like home. We were super well treated. One staff person (Zaina) lived in Brazil and speaks perfect Portuguese and English. They negotiated good deals with drivers to wherever we wanted to go. We felt safe. The breakfast is delicious.
We arrived early about 4:30 am. We booked 2 deluxe rooms for 5 nights + the first ½ night. The man at the reception desk tried to lie to us twice in 5 minutes. First - We had previously ordered an airport transfer for 4 people / with a confirmed price of $ 27 /. He asked us to pay $ 54 for 10 km. (after a short dispute he lowered the price to $ 47, which was a robbery) because he had sent us two cars - his explanation was that we would not get together. We travel often together, and this happens to us for the first time. Second - When paying for the room, he tried to convince us to pay 11% VAT extra. Our booking through Booking.com was all taxes included, and it was written on booking confirmation in large letters. The guy at the reception was very unfair and it was an insult to us as tourists. That's why we did not use any other hotel services - we went out into the street and found a good and honest driver. With him we went around the country for four days and he took us back to the airport. Despite the initial bad impression, Lebanon is a wonderful country with incredibly good and nice people, and we will certainly visit it again. The hotel has a good location and the rooms are very clean and spacious. …
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